the pool was green so we couldn t use it

no gym. the pool was freezing and underwhelming.

pool poor

the so called infinity pool is a very small pool and was not very inviting

there is so much to do- restaurant, pool, kayaks, hammocks, comfy couches and stools by the water

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

big bed, good shower and decent wifi

very good breakfast and dinner + nice pool and outside area + bar with drinks, which are available 24/7 + really friendly host family + always connected to

lots of space to hang around with chairs, hammocks and a pool

wifi works well

some mayan ruins are also close by there is a small pool, just big enough for little kids to play and adults to sit and cool down while holding a drink

the only thing the hotel needs is lounge chairs around the pool.

welcome bubbles, pool and view

the swimming pool was a plus

love this hotel wifi was good room was nice and clean staff was friendly eaven free tea and coffee at rezeption

wifi and hot water didn t work

arrived early had arranged for early check in

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

i really liked the late check out which allowed us to spend the morning in a kayak on the lake before grabbing a

central location, very clean, great air con, free airport shuttle for 3+ nights

were not informed that we can get a shuttle to the airport we took tuk tuk whilst other guest got

bed, hot shower, a/c if you need it, considerate staff, good breakfast, rooftop terrace, and shuttle (in an oversized golf cart

also the swimming pool is very cold

and a very helpful free shuttle to the airport

breakfast was delicious, great lil pool to hang in watch watch people walk by, as well as great view of lake

the pool and bar were fabulous as well, so nice to sit and have a cocktail while the sun set

central location pool by the lake free shuttle to airport

the room was large and offered lots of space. the location was great. wifi worked well.

good wifi in the room

the wifi worked well. i thought the price is good. but now i know it was too high.

air conditioning, wifi and location

very weak, intermittent wifi, no hot shower

they offered a shuttle to the airport and even though we had to get there a couple hours earlier, we appreciated

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

the swimming pool and restaurant are a beautiful spot to spend time there

were kiddos that monopolized the pool ud83dude04 def not the hotels fault but you seriously couldn’t even be by the pool at one

sit you down for breakfast and serve you your choice from a small breakfast menu

the pool is right in the bar/breakfast area, so you swim and sunbathe with tons of people around you

breakfast was excellent.

very low parking slot place, and not very convenient

son is 11 yrs old) and they didn t honor the 4 breakfast although my room was for 4 to 5 person

veral options to choose from)

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd floor

we had lots of fun in the pool as well

pool

swimming pool

nice room, nice view, nice pool, staff were excellent!

staff went above and beyond and allowed early check in which was very helpful and amazing

the pool is too small

pool and lake view

they do have a small gym which isn t by the restaurant but by the rooms

location was good, nice pool and view of lake

hotel with pool for family with small kids

expectations across the board, great pool area, really good location, super comfortable and best of all the staff are wonderful

the staff are friendly and helpful. the pool and garden area are well maintained.1

room was great, pool was great , staff very friendly and super helpful

the swimming pool and surrounding area is immaculate

hotel had the restaurant and bar right outside the rooms and could hear people talking a tv while trying to sleep

good location, private parking

wifi was nonexistent in our room but not too bad downstairs in the restaurant but there was clearly

parking worked well and was secure and breakfast and evening meal worked well for us

location is central, clean, the beds were comfortable, the pool the kids loved, good air

i personally didn’t like that there was no self service laundry

the pool was large and warm, hotel provided easy access to towels and drinking water via the bar

the kids enjoyed the

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

pool was large and fun for the kids, especially with the overhead water feature

o gym

comfortable loungers around infinity pool

noise of kitchen fan heard at the pool. included breakfast should be richer

infinity pool overlooking the lake

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

nice staff, clean beautiful large pool

warm pool to swim in and good enough hot tub

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on the hotel

breakfast not included and sadly, bad coffee

bar near pool, lots of steps but rides offered if needed

o managed provisorily the guesthouse) was so kind and helpful,

wifi was slow and there was not a claro booth nearby to get hotspot data

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

excellent bar and cafe with a good menu

wifi didn t work 100% in our room

central el remate so everything i needed was nearby and he had laundry service

no wifi

wifi, easy access

good secure parking

our room was simple but comfortable and the wifi worked well

wifi was very good as well

parking was convenient

the friendly owner did some very good recommendations the laundry service is good

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants

was very friendly and helpful, room was clean and very comfortable, off-street parking, and the room rate was very reasonable

wifi was rationed

the secure parking for our car was a plus

wifi didn t reach our room.

private parking was a bonus. staff were very helpful and efficient.

it provides free parking and very decent wifi