we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

noise of kitchen fan heard at the pool. included breakfast should be richer

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

service is good, we enjoyed room service

very friendly staff; nice little paths around, great pool and restaurant

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

expensive laundry service.

the rooms are of a high standard and the restaurant and bar are excellent

i personally didn’t like that there was no self service laundry

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at lakefront, hammocks, lawn game, animals

if you are leaving early to go to tikal, they pack small breakfast boxes to go

breakfast buffet on sunday was very nice

breakfast was very good

bar near pool, lots of steps but rides offered if needed

no wifi, no hot water, dirty

good secure parking

wifi, easy access

central el remate so everything i needed was nearby and he had laundry service

no wifi

parking was convenient

was very friendly and helpful, room was clean and very comfortable, off-street parking, and the room rate was very reasonable

room 7 wifi poor

good pricing, parking in front of the room, helpful owner

beds, patio, good shower, onsite parking, very good working aircon.

it provides free parking and very decent wifi

strong wifi

the wifi connection was very slow. poor lighting in the room and the ac didn't work.

very nice stsff and free purified water station, and secure parking

the secure parking for our car was a plus

wifi, open air shower, nino

excellent bar and cafe with a good menu

we didn't have wifi at our house, but that is just a small detail.

o managed provisorily the guesthouse) was so kind and helpful,

d this is absolutely not their fault) there were a few

i like the facilities, they were awesome, the pool and the amenities are nice.

the pool is too small

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

pool and lake view

the laundry service next door delivered our laundry to the hotel reception

expectations across the board, great pool area, really good location, super comfortable and best of all the staff are wonderful

and well maintained hotel structure, courtyard and pool

the swimming pool and surrounding area is immaculate

the pool was a lovely respite after some 40 degree days and it was well kept

kids liked the pool and the room was spacious enough for the 5 of us

parking worked well and was secure and breakfast and evening meal worked well for us

the pool allowed for a cool off and provided atmosphere around the breakfast bar area

the bar was not open at reasonable times

hotel had the restaurant and bar right outside the rooms and could hear people talking a tv while trying to sleep

pool

the pool was out of action for over two days

we had lots of fun in the pool as well

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

the pool was great. location was good. the room was pretty tight but comfortable beds

wifi did not work in my room -- too much masonry

om, pool, restaurant, quiet location) were really great, the staff were definitely the best thing about

the pool was a treat on hot days

wifi is fantastic

love this hotel wifi was good room was nice and clean staff was friendly eaven free tea and coffee at rezeption

the room was large and offered lots of space. the location was great. wifi worked well.

the wifi worked well. i thought the price is good. but now i know it was too high.

very weak, intermittent wifi, no hot shower

air conditioning, wifi and location

good wifi in the room

late check out was also welcome

pool

son is 11 yrs old) and they didn t honor the 4 breakfast although my room was for 4 to 5 person

breakfast had 5 choices available which were tasty

breakfast was excellent.

arrived early had arranged for early check in

very good breakfast

walking distance and overlooking the lake it s just ideal staff extremely helpful and friendly breakfast is an added

very friendly and helpful staff, great location and nice pool! rooms are clean and comfy.

good shower and good breakfast

the bar pool was great, the staff was amazingly friendly and helpful, and the food was yummy

the position and the shuttle to the airport

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

landscape from the bar is absolutely incredible

close to bar and restaurants but not so close to keep you awake just perfect

there is also a nice restaurant and bar down below which serves really nice food, and again, is perfect for watching the sunset

the breakfast was great and had plenty of options! also, loved the pool area and sunset views!

we had a misunderstanding with the hotel shuttle from the airport

close,pool,service and people. breakfast was great everything i wanted

great location , great breakfast

laundry very expensive in a country that everyone charges per lb they charge per item

given the hot weather of flores, the swimming pool is ideal, and rooms have air conditioned

the honesty bar was great

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

was amazing definitely coming back kids safe but you have to keep eye on the is the jungle

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to loss of power

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

the so called infinity pool is a very small pool and was not very inviting

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of in flores itself where the heat was quite oppressive

swimming pool was small but luckily we enjoyed swimming in the lake

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

the pool was green so we couldn t use it