things to think about,it could be better to add small thing to the kitchen, like a mixer, a water boiler and big coffee maker

we missed a playground or at least something to attract the kids to stay outside more

my kids enjoyed

kids were super happy to rin around and play on the small

kitchen is well equipped with

nanas from the owner's farm), fruits & yoghurt,

we got our breakfast, which was delicious and plently

breakfast: exceptional, started with a smoothie

the parking is a 3-5minute walk (free of charge) (+) also, free parking nearby is convenient (+) we still can t believe we paid so little when you consider the extensive breakfast and the parking in the village center was included (+) the parking is not a problem, as you can come with the car right to the hotel to leave the luggage and (-) be advised that parking is a couple blocks from hotel but it is easy to pull up to the front to load and unload (-)in the historical centre (which we wanted), parking is a few minutes walk uphill from el drago car park (free with the pass provided after (+) parking is very convenient (+) located center of the city, walking distance to many good restaurants and parking -which provided for free (+) free parking in the parking house nearby

r family owns a banana plantation) in the smoothies for breakfast

very nice breakfast with homemade cakes. eggs as you like , on demand.

superb breakfast and stuff was super nice

excellent breakfast

breakfast is amazing

breakfast needs more variety and the criossants need to be fresh

views, not far from restaurants, have a public parking spaces nearby, big pool, comfortable room (we had one with kitchenette)

would be nice to have a kettle in the kitchen.

great breakfast,.comfortable beds

also loved the late check out

good value for money specially with kids

breakfast was very good and also we liked dinner (we are vegans and we could find good quality

breakfast was nice

breakfast lots of choice and very fresh and hot

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you were not allowed to return to your table and enjoy it with your dinner

location could be better but it is not bad. sweeming pool is not heated thus no one swims on it.

rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

free wifi in hotel rooms

comfortable bed. well stocked dining room at breakfast. pleasant staff.

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

didn't like as all normally complimentary services were priced, such as wifi, safety box and no electric kettle in the room

price amaizing good for this property !, breakfast excellent, swimming pool, reception friendly

nice little pool and places to sunbathe

the pool is rather cold as placed in the shade most of the day

pool area made our granddaughter very happy

nice small-size pool and relaxing facilities

staff and a great gym

the balcony had zero privacy and wifi was awful.

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

everything was perfect breakfast stuff ud83dudc4d

customer service at reception, breakfast was great value for money, very good location and vibe

good variety of food, a lot of things to do with kids, very big rooms (around 50m2, for the same price in other place you gonna get like 25m2 only),

the dinner and breakfast buffets were great, with lots of choice and fresh food

similar as in the movie “budapest howl” nice, pretty and kind bar receptionist girl, kind waiters, fun and seems enjoying their job a lot

breakfast set up isn’t great

staff is super friendly and very welcoming especially isachis who always looks after kids during mini disco

great breakfast, nice terrace with sea view, swimming pools.

breakfast was very good with plenty of choice

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

pool area with mountains views is spectacular

good buffet breakfast

the pool is heated by sun, and may be a little bit chilly in winter

nice clean place, spacious room, bear the beach and near bus station.. nice roof pool as well

loved the location and friendly staff, roof top pool

location stayed here before pool on roof bonus only for residents receptionists were

the pool on the roof was a beautiful retreat

the wifi was crippled. kept dropping very often.

the only minus is the wifi, only in the lobby, the rest was great

rooms very comfortable, very nice breakfast

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

close to beaches, the hotel was typically spanish the room was nice size clean and tidy, the wifi was hit and miss, the breakfast was better than the evening meal, the staff were friendly,

entire island with ease from this hotel, television had netflix and youtube which was a bonus, pool was secluded and quiet, would recommend and definitely stay

the hotel has facilities and even a pool, though we didn’t have time to use them

complex, nicely maintained, very pretty garden and pool area

i like the swimming pool

the pool is beautiful, there is a great hanging spot and a roof

gym open from 10 am to 6 pm only outside pool was very small, impossible to swim there inside pool

the spa is also absolutely worth it and a great place to relax

the gym could ve been a bit bigger.

pool facilities exemplary

top floor bar and relaxing area

pool area was also good, and the location excellent, right on the sea front in the centre of the

hotel, fantastic location, fabulous breakfast

champagne in room which bar staff kindly allowed

internet wifi

there is also a pool and a gym available - despite the central location, the pool area is quiet and it is great to relax there

the bar area was a bit clinical and under used

you won’t find play areas or small pools for kids in the hotel—these can be found outside the hotel

hotel, good breakfast and dinner, nice pool on the roof and lots of sunbeds

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

breakfast was huge

the ubication and the breakfast

tter wi-fi, safe, pool towels,

however, they put up signs everywhere trying to charge extra for services

i can't name them all but marcos, barbara and tulia were among your staff

concerning the breakfast room

every evening in the bar interesting performances of guest artists

fresh made pancakes or eggs or omelette were really good at breakfast

in the bar not so good

is aditionnally charged, the spa

food, not much options especially for kids limited selection

hotel car park was a bit small therefore i was using street parking for my hired vehicle

the cleaning rooms, they leave your room exactly how you want it( you arrange the room for the kids) they clean it and put a chocolate lindt next to your pillow

to dislike, although the tiles surrounding the gorgeous pool are in need of an update and an occasional variation in the choice of fruit at breakfast would

parking is convenient

spa, but the rest of the hotel is not adult only, therefore at times we felt a little touch for kids would be welcome

and when i was sick, room service was denied, i had to go to the reception and they still refused to serve me or provide

pool is really great and it nice to have a bar, restaurant, jacuzzi, spa, outdoor pool and gym all there

tea making facilities in room, no room service, only one pool bar for drinks main bar in lobby not open, 4 lifts but only two works,

breakfast was exquisite, so was dinner - a wide variety of dishes to choose from

mini club ud83dude22 or anything to bring kids attention

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

the pool (even if not very big) with amazing view on the teide

excellent hotel & excellent service in the reception and the bar they treated us very well

lovely warm pool with a view to el teide, you should start your morning with a sunrise session

gym equipment needed fixing two years ago (one or two of the machines was not functional) and it

location in the caldera with lovely facilities, the pool and sauna were very welcome

restaurant, nice spacious room, good wifi

sufficient parking space

he provided very basic info re breakfast, wifi, the room and keys and the restaurant being closed for dinner

parking was free, ample and easy

car parking was adequate for the number of rooms although this didn't concern me personally

is an excellent mountain spa hotel with great staff who make it special

location in a forest extensive buffet large indoor pool and sauna included in the price good

no source of drinking water or water for the coffee maker, other than a trek to the bar area

fire alarm went off in the night with no explanations, and the wifi didn t work for 30% of the trip

the breakfast was lovely - plenty of choice and dishes freshly cooked to order

nothing was too much trouble for them breakfast was lovely, lots of choice would recommend and we will be

good location friendly clean quiet. nice breakfast.

good breakfast and perfect atmosphere

i planned to leave early in the morning, before breakfast time, and he arranged few things so i could start my cycling journey with something in my

nice canarian house, renovated, tranquil, great breakfast

t did work in other rooms).

free street parking nearby

also didn't know that parking would be difficult

good location, parking is close to the hotel

only could we wifi access in the common area wich i find quite

the spa was fantastic

table although the room was large) wifi very patchy breakfast disappointing

very convenient being a short drive to both the airport and the teide national park, with free parking on the street outside

there was a small outdoor pool which was nice but would have been lovely if it was warmer

lovely garden by a small pool

all of them were very kind, helpful especially kids club staff

gym was amazing too with plenty of

the gym was new and clean, very good

on all accounts; service, food, cleanliness, facilities, and entertainment - both adult and kids

range of foods for breakfast

was not very friendly, restaurant needs to be booked in advance or you will not get a table, pool was very

rather than complaining about anything, some more fruits or a bit more variety in fruits for breakfast would have been welcome; although the fruit salads were already nice enough, among the

nice heated pool

laundry service very reasonably priced

amazing location with a beautiful pool and a large garden to walk around - very friendly staff - delicious food (the dinner was

the spa was stunning and the beautician who did my facial was excellent

kids are very welcome, kids under 4 eat for free in the restaurants, and they even provided a nappy

lots to do in the hotel, kids love the pool and play area

not the hotels fault but the amount of flies in the pool areas is incredible annoying

no air con in the gym

comfortable clean room. great value. good location close to airport. free parking. all good.

easy parking right outside property. hot shower.

comfy beds, easy parking, centrally located on the island

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

clean room, parking and next door patisserie

has a spa, a sky bar, an adult-only pool, a pool for kids, different restaurants… the room is just amazing

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

family friendly, loads for the kids to do

sometimes at noon the music at lagoon pool was too loud .

we were unable to call for room service as there was no answer so had to go to reception to get a response

location and breakfast

food at the pool bar was not fantastic.

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

excellent location, food and room service

the mini bar availability with no extra charges

views

breakfast in our room was brilliant, and having a private swimming pool was fantastic.

free parking is a great bonus

the sports club is the best hotel gym i have experienced - a lively fun place to hang out with a great

clean, beautify space, good breakfast and the pool with the view is amazing

very big swimming pool

ol bar service)

aqua gym 3 times a week, flamenco show was excellent and paella demo

excellent pools and great pool with slides for kids

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility works

limited lunchtime eating options if you are not using the buffet - bar pool food is very good but menu is limited - plaza and beach are not really walkable unless you

gym is too small and not enough equipment for such a spacious hotel and five stars , not a bar or

there's hardly any reason to leave it for more than a short trip to a zoo or water park

lovely pool area and great pool bar/restaurant

breakfast & dinner you are spoilt for choice

massive rooms and bathrooms, plenty of facilities, great room service and cleanliness and lovely staff

room service was very hit and miss. constantly failed to replenish tea and milk.

activities for the kids were excellent as were staff

room service

it is a little expensive so could afford to bring kids for 2 weeks

the kids club is amazing with tons of things to do for the little ones

what made our stay exceptional was gemma the kids club caregiver

what made our stay exceptional was gemma the kids club caregiver

clear what was mini bar and what is complementary in the room

more kids activities didn t like the no inflatable rule in the pools

great breakfast

even we spend only mornings and evenings in the hotel, but kids like swimming pool, football fields, snooker, etc

great pool area, bar access

breakfast was the only meal we included and it was excellent, great selection and it is was great

as in hotel kids are considered up to 12 year old

breakfast, cleanliness, facilities for kids (baby club, water park), staff was super nice and

is great ,amazing facilities for families, kids club ,baby club and a mini water park

plenty of activities for kids of all age

i would like to point out for fellow travelers is that there are not alot af benches around the kids pool and there are many things blocking the view to the pool, making it hard to see your kids

there is also a very nice activity pool with slides for kids and adults + wave pool