things to think about,it could be better to add small thing to the kitchen, like a mixer, a water boiler and big coffee maker

we missed a playground or at least something to attract the kids to stay outside more

my kids enjoyed

kids were super happy to rin around and play on the small

kitchen is well equipped with

nanas from the owner's farm), fruits & yoghurt,

we got our breakfast, which was delicious and plently

breakfast: exceptional, started with a smoothie

the parking is a 3-5minute walk (free of charge) (+) also, free parking nearby is convenient (+) we still can t believe we paid so little when you consider the extensive breakfast and the parking in the village center was included (+) the parking is not a problem, as you can come with the car right to the hotel to leave the luggage and (-) be advised that parking is a couple blocks from hotel but it is easy to pull up to the front to load and unload (-)in the historical centre (which we wanted), parking is a few minutes walk uphill from el drago car park (free with the pass provided after (+) parking is very convenient (+) located center of the city, walking distance to many good restaurants and parking -which provided for free (+) free parking in the parking house nearby

r family owns a banana plantation) in the smoothies for breakfast

very nice breakfast with homemade cakes. eggs as you like , on demand.

superb breakfast and stuff was super nice

excellent breakfast

breakfast is amazing

breakfast needs more variety and the criossants need to be fresh

views, not far from restaurants, have a public parking spaces nearby, big pool, comfortable room (we had one with kitchenette)

would be nice to have a kettle in the kitchen.

great breakfast,.comfortable beds

also loved the late check out

good value for money specially with kids

breakfast was very good and also we liked dinner (we are vegans and we could find good quality

breakfast was nice

breakfast lots of choice and very fresh and hot

if you tried to remove it from its base, finally at dinner time you had to buy a coffee from the bar but you were not allowed to return to your table and enjoy it with your dinner

location could be better but it is not bad. sweeming pool is not heated thus no one swims on it.

rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

free wifi in hotel rooms

comfortable bed. well stocked dining room at breakfast. pleasant staff.

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

didn't like as all normally complimentary services were priced, such as wifi, safety box and no electric kettle in the room

staff and a great gym

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

very friendly staff and a nice swimming pool

food,staff, clean, pool , pool bar, location

everything was perfect breakfast stuff ud83dudc4d

was very good, hotel and swimming pool as well

the pool is rather cold as placed in the shade most of the day

nice little pool and places to sunbathe

nice small-size pool and relaxing facilities

pool was great and the staff food wasnt that good as expected just plain and simple just the same

immaculate comfortable pool areas

of the dining not managed well esp breakfast was a shambles

breakfast was very good with plenty of choice

great breakfast, nice terrace with sea view, swimming pools.

delicious breakfast and dinner

the pool is heated by sun, and may be a little bit chilly in winter

place to stay with nice pool on the roof

location in the middle of town is brilliant and roof terrace with pool is great

the pool on the roof is great, good strong loungers an wc facilities also there with drinks vending

pool on the roof was very nice and peaceful place

breakfast set up isn’t great

for our weekend stay we read many of the previous reviews and noted negative about waiting and bar staff

warm swimming pool

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load, which

the grounds offer a good variety of activities - baby (heated) and kids pool in one area, adult only pool with a waterfall further away to provide peace and calmness

the wifi was crippled. kept dropping very often.

the only minus is the wifi, only in the lobby, the rest was great

rooms very comfortable, very nice breakfast

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

close to beaches, the hotel was typically spanish the room was nice size clean and tidy, the wifi was hit and miss, the breakfast was better than the evening meal, the staff were friendly,

entire island with ease from this hotel, television had netflix and youtube which was a bonus, pool was secluded and quiet, would recommend and definitely stay

the hotel has facilities and even a pool, though we didn’t have time to use them

complex, nicely maintained, very pretty garden and pool area

i like the swimming pool

the pool is beautiful, there is a great hanging spot and a roof

gym open from 10 am to 6 pm only outside pool was very small, impossible to swim there inside pool

the spa is also absolutely worth it and a great place to relax

the gym could ve been a bit bigger.

pool facilities exemplary

top floor bar and relaxing area

pool area was also good, and the location excellent, right on the sea front in the centre of the

hotel, fantastic location, fabulous breakfast

champagne in room which bar staff kindly allowed

internet wifi

there is also a pool and a gym available - despite the central location, the pool area is quiet and it is great to relax there

the bar area was a bit clinical and under used

you won’t find play areas or small pools for kids in the hotel—these can be found outside the hotel

hotel, good breakfast and dinner, nice pool on the roof and lots of sunbeds

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

breakfast was huge

the ubication and the breakfast

tter wi-fi, safe, pool towels,

however, they put up signs everywhere trying to charge extra for services

i can't name them all but marcos, barbara and tulia were among your staff

concerning the breakfast room

every evening in the bar interesting performances of guest artists

fresh made pancakes or eggs or omelette were really good at breakfast

in the bar not so good

is aditionnally charged, the spa

food, not much options especially for kids limited selection

hotel car park was a bit small therefore i was using street parking for my hired vehicle

the cleaning rooms, they leave your room exactly how you want it( you arrange the room for the kids) they clean it and put a chocolate lindt next to your pillow

to dislike, although the tiles surrounding the gorgeous pool are in need of an update and an occasional variation in the choice of fruit at breakfast would

parking is convenient

spa, but the rest of the hotel is not adult only, therefore at times we felt a little touch for kids would be welcome

and when i was sick, room service was denied, i had to go to the reception and they still refused to serve me or provide

pool is really great and it nice to have a bar, restaurant, jacuzzi, spa, outdoor pool and gym all there

tea making facilities in room, no room service, only one pool bar for drinks main bar in lobby not open, 4 lifts but only two works,

breakfast was exquisite, so was dinner - a wide variety of dishes to choose from

mini club ud83dude22 or anything to bring kids attention

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

the pool (even if not very big) with amazing view on the teide

excellent hotel & excellent service in the reception and the bar they treated us very well

lovely warm pool with a view to el teide, you should start your morning with a sunrise session

gym equipment needed fixing two years ago (one or two of the machines was not functional) and it

location in the caldera with lovely facilities, the pool and sauna were very welcome

the gym and spa were also great

call outs to jesus at the lobby bar for exceptional customer service, jaqueline for amazing customer service and attention to

there is also nightly entertainment from a great variety of professional acts, from gymnastics, rock bands and singers to traditional flamenco, you'll certainly never get bored

bar and waitresses in the main entertainment seating area where all grumpy which was sad as

the pools are amazing

lovely spa with refreshing swimming pool, jacuzzi, two saunas, steam room, cold plunge pool and ice

wifi is very slow

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

there were veggie options for dinner and a ready soya latte with my breakfast

little bar in the lounge where you could enjoy an after-dinner drink would have completed the evening

ease ot access, communication, breakfast, cleanliness. great setting.

location, very clean facilities, breakfast included, very welcoming and warmhearted host

good continental breakfast was served every morning

nice canarian house, renovated, tranquil, great breakfast

nothing was too much trouble for them breakfast was lovely, lots of choice would recommend and we will be

good location, parking is close to the hotel

wifi not working very well

wifi is good and the add on breakfast is excellent value

had signal in our room, but after connecting there was still no

only could we wifi access in the common area wich i find quite

room service is excellent

a number of pools to use, excellent spa and gym

when i called to have our room service tray picked up after we were done with it, no one arrived

gifts to excellent service throughout our stay at the hotel, its restaurants, the spa, the kids club

rich breakfast

make the awareness/availability of drinks from the bar on the terrace more obvious.

lovely garden by a small pool

that was sad to wander around the little town with almost all but one bar open

parking on street.

the spa was fantastic

the suite was very spacious, with a super comfortable bed and a sofa bed for the kids

we loved our room & had a brilliant view of the pool & sea from our balcony

our younger child loved the mini golf

we only found this in the evening and in the reception bar area

excellent (very tasty and fresh desserts especially), the overall ambiance and concept (music, kidsclub, the app, the rockspa, gym etc) and the wonderful staff (the staff is just amazing - (+)family friendly, loads for the kids to do (+) kids are everywhere (+) kids club was stunning, my kid (5 years old) didn t want to leave it (+) we love it, so good for the kids and parents (+) the different pools allowed my family with older kids to enjoy a space that was not over run by little kids (+)has a spa, a sky bar, an adult-only pool, a pool for kids, different restaurants the room is just amazing (+) the suite was very spacious, with a super comfortable bed and a sofa bed for the kids (+) my kids didn't want to go away (-)all the kids running around

there is a lot of entertainment for kids

it was easy to go to the bar to grab a drink and snack and the infinity pool is just amazing

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

loved yoga by the infinity pool looking at the ocean each day, and the gym

breakfast and dinner was excellent with a wide variety of food for every preference

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when we enjoyed the sunset

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility works

aqua gym 3 times a week, flamenco show was excellent and paella demo

mbit download / 2mbit upload)

must realize that all inclusive can lead to poor service to those not in receipt of all inclusive

big pool, nice terrace, comfortable rooms and the gym was nice too

breakfast best ever and i have stayed

two dorms and one kitchen / living was great very clean privat terasse free parking

taxi s arrived almost instantaneously and great parking if you hire a car

kids loved the place

gym is too small and not enough equipment for such a spacious hotel and five stars , not a bar or

colonial style is beautiful, the people are kind and polite, and francesca the yoga/pilates/gym coach is the best

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of the hotel

late check out very reasonable and until good time also

loved the pool, spa and bar to watch the sunset

the place was great so good for kids

serenity, tranquility, excellent facilities, kids happy, parents happy

attention to detail is so refreshing - small things such as a lovely welcome drink in the lovely bar area and handing out bottles of water with the pool towels

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa should be

more kids activities didn’t like the no inflatable rule in the pools

lack of indoor heated pool and free spa facilities which we found in other resorts on previous holidays

avoid room service, although the service was prompt, the food was inedible

it is a little expensive so could afford to bring kids for 2 weeks

when we arrived there was no valley parking, 5 star should have that, it doesn't matter which country you

issues post renovation which weren t yet complete, some toilets not working and spa not

evenings were lovely ,great food and service and the bar situation and service were second to non

the bread in breakfast was not fresh and crunchy.

beautiful gym overlooking the ocean

i liked adults only factor

breakfast was outstanding

the hotel has multiple entertainments on throughout the day at the pool and nightly in the bar also

our bedroom was very clean and spacious

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult only bar and spa as well in separated

as it’s a new hotel, not open long, the pool bar was a little unorganised

loved the breakfast and sporting choices

said on my booking breakfast was 10 euros but told when we got there it was 20?

very family oriented lots off things for kids to do staff were very friendly

appartment was great, the facilities and particularly the pool were excellent and the hotel is in an ideal location

facilities and very good buffet breakfast

the gym equipment needs some maintenance

area on entry and small gym some machines didn t work woken by bin men at 4 in the morning every

if you are with a car, then parking is a problem

could be cleaner, music at night pool shows slightly too loud, nearby parking closed on wednesdays and saturday

great location. great kids area. great hk team.

the breakfast was excellent.

may be a section of water with a sail for shade for the kids

we just went to eat out or ordered a room service - it was surprisingly

there is also an area reserved for kids

reception staff on sat 22nd went out of their way to accommodate viewing of a golf tournament for my son, made his weekend and i was very grateful

staff, animations for kids & adults, cleanliness, services, beach, almost everything in a awesome hotel with the easiness

breakfast was incredible especially with the view and everyday a pastry chef would make something

everything was amazing the breakfast, the room, the view and the staff

the pool was heated and the view was amazing

the staff was vigilant and very responsive and the breakfast was absolutely

the pool was clean and all services were done very discreetly

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

the pool area was very comfortable and despite the hotel being full there was never a shortage of beds

difficult to point anything. a couple of things missing in the gym ie weights.

luckily 2 of my 4 kids are 20+ and did not come with

our room had a private terrace with pool beds right in front of the pool, which felt like pure luxury