bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

we loved the pizza by the pool and also loved the grill for dinner

food was very good, and i appreciated the gluten free products at breakfast.

stayed as a couple in the adults only hideaway section with diamond club service- and we literally pampered

everything room service was great

had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

the wifi does not work reliably, and not at all when the weather is cloudy

the pool is at the restaurant next door.

really comfortable, quiet and safe with bar within a few minutes for food/drinks anytime-about 15 mins walk to town on bicycles to rent

wifi was spotty but netflix worked

colourful building next to a great beach bar and couldn t be closer to the sea

gym is garbage, pillows on bed are hard as rock, have to get out of bed to grab key card to turn of

the breakfast buffet was especially good and definitely a highlight of the stay

rooms, the bathroom door knob was broken, and telephone wasn't working, clock wasn't working and wifi booster wasn't there in one of the 3 rooms we booked

the pool bar staff, aurelina and clara are amazing

tv was hard to manage for ordering room service, it did not work

has two pools, one for kids and the other for adults

we stayed in a ocean view plunge pool room which was never used , it would be great if it was a hot tub instead

breakfast was fantastic with very friendly waiters

location restaurant bar and staff

and kids are allowed, which also gives a different vibe

nice and new room, big swimming pool, free access to 1 cenote

there was a family of monkeys above the pool and the the access to the park was outstanding

breakfast option wasn't good-only one cafe no place to eat dinner - near hotel hotel room porch was

shame that there was no breakfast

no early breakfast availability.

our delicious breakfast was always welcome to start each lovely day

ready to help in any way, from providing daily breakfasts, laundry, taxi service and all that

breakfast in the shades of palmtrees every day

the property is very secure and has it's own parking spaces for guests

parking on the property was secure

ts) - defect hot pool

breakfast til late night room service the foods offered were varied and delicious

plenty of lounge chairs by the pool and on the beach

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

direct beachfront spa amazing ambience top

we didn't really like the pool outside our door

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

breakfast buffets were amazing

the spot is amazing all the staff in the spa superfriendly

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

great breakfast and clean facilities allowed us to relax

rooms, breakfast, pool, welcome drinks are quite prestigious

the spa services are overpriced

the day after i came to the reception specifically asking that i needed the room done and the laundry

the explorer’s club (kids club) is outstanding

just be aware the prices for massage and laundry are extremely expensive

the beach is very pretty and the kids club is well run

facilities beautiful grounds pool area easy access to pool

kids space staff was not good

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

food, gym was the best i've seen around. shows

food, especial 24hr snack bar and pool side bar

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

i think this is excellent, as you can enjoy the beach and pool after checking out

tropical pool bar had terrible staff everyday.

the breakfast was very good.

great beaches, clean resort grounds, amazing gym facilities, breakfast was great.

the place is clean and the spa is very nice

we enjoys the restaurants, bowling, water park, mini gulf and the swimming pool

would have liked to see a coffee bar or cafe option during the day

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark)

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking services failed to let us know upon

palace was great but if you don’t have kids coming with, you can’t miss the riviera- adults only side

pool area is great for kids

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

was great for kids

sizable swimmig pool with a lot of loungers

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

lots of pool and beach space, good size rooms, free and easy parking, and clean

kitchen free drinking water, and fridge available

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

it's cheap but you also get no extra

there is no kitchen in this hostel.

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

both of our kids woke up with severe bedbug bites all over their faces after the first night, which was

rooms were big, good shower, good wifi and good ac.

beach is fantastic, the rooms are cute and charming, and the wifi is almost flawless

the food was great, which is not always the case with room service

great wifi and ac

like the location, the pool is very peaceful at night with a jungle vibe to it, they have fruit trees which i like too, i

the wifi is pretty solid in the room and through the hotel area

good wifi, quiet, good beds, good location, beautiful garden, nice staff

no bar or restaurant (there is a restaurant right beside) (-)all good but near the swimming area could have been a bar with a server and music .. (+) only a short walk away from the restaurant, bar and street food area of tulum centro (-)bar that you see on the pictures was not really functioning (it is just a fridge with a few bottles (+)did not hear the noise from the street inside the hotel but had both nights loud music from some bar behind the hotel (-)pool and bar area seem bigger in the pictures

excellent breakfast and nice pool

added bonus, beach was moments away while also being far enough to escape for some privacy, beach bar had great food/snacks for an afternoon spent lounging on the beach beds that are also included

slight downside but not exactly a big deal is that there is no reception or room service after 8pm to 8am and that they don t serve dinner

wifi in the room was terrible

on the hotel, you can walk to fancy restaurants nearby but there was nothing quick and simple for kids

no pool

easy to find street parking and walk to restaurants

all kitchen corner in the room), small balcony with sunset view - it is quiet even though its in the

the tiny parking lot did make it a bit of a hassle to find parking at times

very good wifi

location nice pool, balcony and room was spacious

load spead not

wifi works fast and the pool is clean

few parking spaces

staurant visitors who do not stay here also park here) - wifi did not work in the room - long distance to the beach

breakfast included is missing.