the pool and hot tub were lovely and warm

the breakfast was excellent as was the restaurant staff. the room was beautiful and modern.

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we had dinners in the restaurant and food was delicious ,staff

the facilities are good, nice looking buildings, great swimming pools to have fun with you kids.

to the airport with shuttle service

close to the airport, offering a free shuttle both ways

free wifi and parking available

the roof is a lovely spot to relax with good wifi

breakfast was just excellent and the staff were very kind

the outside pool and patio was very pleasant

free parking

the staff was so kind helping us get towels for the pool and there were many beautiful spots to sit around the pool

the pool sauna central location

wifi wasn t great in the room and would cut in and out

ear plugs i could hear everything going on in the other rooms on my floor and in the hallways wifi was spotty in my room, disconnected

ly 1-2 spots that we could see so book ahead of you have a car

excellent breakfast, wifi and 2 mins away from the airport

the only bad thing was that my room was right above the parking garage and very loud when people came in and out

i was able to get a secure parking space for my car and was allowed to come

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

pool towels provided

the room was very nice and also the climatize pool.

the villa is wonderfull: colonial design, large territory, not a standard pool, good kitchen!

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

clean, with a great kitchen, bathroom and super friendly staff

they also had a laundry service, and that was incredibly helpful

breakfast was delicious, staff were so kind and welcoming

wifi didn't work in certain areas but its comprehensible when its an old house with thick walls

no laundry service available through the hotel - but there is a laundry about 8min walk away

they also did a good job with our laundry

slow wifi

a very nice breakfast, and setting

friendly and helpful staff, fast laundry service

breakfast was ok

staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was wonderful

did not get to try their breakfast closes too early but if you're an early bird your ok

very friendly staff, clean, good breakfast, lovely garden. excellent location

breakfast included

the breakfast is tipico but wholesome and the staff

pecially the bathroom), the comfort of the beds, as well as the tasty guatemalan breakfast in the morning

wifi signal in the last room at the end of the corridor

wifi in the rooms was poor

good wifi, hot shower, and very comfortable big rooms

great wifi

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

breakfast was terrific

breakfast of fruit and pancakes, granola and coffee

expect clean bed room and nice breakfast and working wi fi and someone opening the door when you come late and nothing more

the location was excellent, and the breakfast was delicious

great free breakfast

it s a bit far from the arch but still walkable and the pool is a bit cold.

the garden, the pool, the hangout room, the terrace, and your room

the staff was beyond exceptional and accommodating, the breakfast was amazing, as well as the rooftop and the view from the rooftop, and the hotel itself

breakfast, beautiful rooftop terrace, friendly staff & service, and very intimate atmosphere all

taking breakfast on the rooftop with a view of agua volcano was magic

were really good let us check in at 4:00 am and served us a good breakfast

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which meant i

the staff was very nice and the included breakfast. also, the view on the roof

the wifi was pretty terrible too

breakfast was only coffee and fruits but another couple got some tortillas with it maybe it

full kitchen and washer dryer. they arranged transfer from the airport.

great to have a kitchen and washing facilities

while we didn't really use it, having a kitchen would be a bonus for anyone who did

having parking on site was a nice bonus

nice big common space, living room, dining room and kitchen

maybe the wifi reception was not the best in our room, but everything else was great.

parking available

complimentary parking off the street at the hotel

parking is available on site

the staff are exceptional and go beyond to make you feel comfortable and have an early check in

amazing breakfast! friendly staff! beautiful hotel!

breakfast was not included

a swimming pool would have been nice

breakfast area was nice

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail, gorgeous room, great

the room was clean and comfy and breakfast was good

great location. wonderful breakfast. very helpful staff.

i was very satisfied with the breakfast options

great box breakfast for early trip

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

the complimentary breakfast was spectacular, the staff was all friendly and welcoming

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the day

the room was cozy and room service impeccable

the courtyard to the hotel is dreamy and breakfast was delicious and made to order

presentation of room service and breakfast

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

gym is nice and adjoining spa has sauna and steam room too

beautiful, clean property, with lovely rooms, great food, and a beautiful pool

gym is very small and no ac

the staff went above and beyond in helping us, including parking, looking after bags, and some specific dietary requirements

spa on site and treatment was awesome

the wifi was weak - we could scroll the web most days but not take video calls

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

wifi works in the room

the wifi

wifi was amazing and the workers were so kind and helpful

a 5am start), and their laundry service was quick and could be done overnight

good wifi

the wifi connection in the bedrooms was not good

good breakfast

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

cheap laundry prices

the wifi came and went probably because of the thick walls.

the breakfast on the terrace was really good, the women at the front desk was very attentive

the breakfast is also quite nice

location was great. breakfast was too basic. very friendly and attentive staff.

the included breakfast was delicious

beautiful quiet property in a great location. great breakfast!

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

they even allowed us to do an early check in since we were traveling all-night to get there

wifi in rooms could have been better

the restaurant and room service staff went out if their way to be helpful

from free umbrellas on rainy days to reliable wifi, everything met or exceeded expectations

the decoration and the attention. great breakfast. location is great.

the wifi didn't work well in the room

huge rooms, very clean, great breakfast

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

super friendly & helpful staff. room was clean and comfortable. nice public areas. good wifi.

staff were helpful with all our questions, organising tours, laundry etc

laundry service good

clothes came back from laundry looking worse than before

great pool

the pool!

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

you can also buy food at the supermarket nearby and use their kitchen

laundry service is fast and a great price

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

key to access rooms and parking with the app work with out problems

loved my room the jacuzzi and breakfast

a bit on the pricey side with no breakfast

the hotel has an exterior jacuzzi-style pool and a gym

there's a mini bar the drinks in which weren't cold enough (the coke foamed in my mouth) (+) restaurant and bar are really good, top quality food and very nice breakfast, with loads of variety, especially on (-) the bar would not allow wine to go to room in a real glass but insisted on plastic (-) we loved the cocktails at the bar but they were really expensive (-) good to also know that the rooftop area is very small (you'd have to buy a drink at the bar upstairs and take it up there), and it took a while for me to find someone to unlock it (-)didn t like that they charge so much for the mini bar and that they charge gratuity on it as well which they never told you

the bar at the front of the property was nice too

breakfast was not great and limited selection. bar is small and not very enticing

our room had a kitchen with stove, oven, full-size fridge freezer

it says its a hotel & spa while the only “spa” thing they have is a room where you can book massages

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

full breakfast with

the location was excellent, there was private parking, the rooms were clean.

they had a complementary breakfast as well & parking on site

fantastic breakfast and best fresh fruits i had on trip

water the whole stay and i asked several times and they did not fix it, the weather was cold my kids could not bare the cold water

location, strong wifi, hot shower

laundry service was reasonable price

cheap laundry, it was actually cheaper than nearby laundry places

wifi worked well in our room next the the kitchen

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

the hotel is in the middle of everything and since they have parking space for your car you don t have to use your car until you leave the facility

no wifi connection in the room

t working in room 204)

parking lot leaves you wondering

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect