clean, with a great kitchen, bathroom and super friendly staff

bed was a little hard spotty wifi

location and design was very nice . breakfast was amazing !

breakfast was delicious, staff were so kind and welcoming

i wasn t able to eat breakfast every morning, but what i did have was of a great standard and my friend enjoyed her

ry comfy, spacious and clean), the included breakfast was delicious, and the staff was incredibly attentive

the breakfast is also quite nice

the turned on the fountain in the seating area near our room for each breakfast and happy hour

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple, delicious, and free with your stay

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

location was great. breakfast was too basic. very friendly and attentive staff.

the wifi wasn't good--it kept losing connection

maybe needs little more facilities - little more sophisticated bar menu -

good service and everything was well maintained and super clean, beautiful courtyard, good room service

it was great having the private parking lot as well

bed was comfy, room service tasty and they gave us

the free wifi is reliable

they also had parking, which worked great because when we arrived we realized parking was difficult in town

they have quite a late check out time and the rooms stay dark so was able to have a much needed sleep in

they even helped us to send out our laundry to get it done

parking available

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

wifi is basically nonexistent

great wifi

om 23 if i remember well)

good wifi, hot shower, and very comfortable big rooms

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

great breakfast and choice of food available

less noise in the main part of the hotel with the kitchen facilities being on the roof top compared to two years ago when they were in the court area

wifi was not working in the room, it worked fine in the lobby area but it wasnt connected well in

wifi wasn't good at room, very bad reception

the wifi came and went probably because of the thick walls.

our kids really liked the playing area and the garden

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

there was loud music from a nearby bar until 12

horrible wifi

the pool was clean and had a mix of loungers in the sun and shade

also, their laundry service was fast and did a good job for a fair price

staff were helpful with all our questions, organising tours, laundry etc

love the location, the pool and the pet friendliness...

loved the view to the pool- staff incredibly helpful with luggage and great attitude towards kids decor and pool is great quiet &

there is parking inside for guests and a beautiful

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

pecially the bathroom), the comfort of the beds, as well as the tasty guatemalan breakfast in the morning

location, service, breakfast

breakfast included

breakfast was simple but tasted good

breakfast there was no buffet

the beds, showers, ambiance, wifi and daily filtered water were great

beds were hard as a rock, wifi did not connect to room.

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and the restaurant

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

t working in room 204)

breakfast included was pretty small and not enough for me

the staff was very nice and the included breakfast. also, the view on the roof

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

were really good let us check in at 4:00 am and served us a good breakfast

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which meant i

good breakfast, too

didn't try the breakfast this time but it smelled amazing

breakfast was always different and we couldn't choose

the location was excellent, and the breakfast was delicious

beds were comfortable. room service was great , cleaned properly.

wifi. variable. dropped al 3 of my devices frequently.

even the wifi signal is low

working wifi

all three rooms had weak or almost zero wifi coverage

wifi in my room

great location. wonderful breakfast. very helpful staff.

the included breakfast was quite nice, and in the evening they send a text to find out what time you would like

large bathroom, hot water at all times and free breakfast

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

i was very satisfied with the breakfast options

speedy laundry service

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

wifi was super strong

caused some issues with hot water, no wifi and most of the last day in the dark

the laundry service is high recommendable

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi sucked

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

limited facilities like no spa or pool, bathroom could have been a bit more spacious

wifi works in the room

when we arrived the bedroom they gave us only had one bed for two adults and 2 kids so they changed us, and that was ok, the thing is that when we

gym is nice and adjoining spa has sauna and steam room too

breakfast is superb

had some trouble finding the parking lot. while driving to the hotel

breakfast buffet, grounds, front desk, everything

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

we didn't need a kitchen except the fridge, but it was fine

staff was helpful to arrange for expedited laundry services after an outing to acatenango

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive showers need to be improved as water goes

the lady that runs it was great and did an amazing job with our laundry which was really appreciated

with everything in walking distance, nice sunny terrace with fabulous views of the volcanos, good wifi, comfy beds, free drinking

for an extra charge they did my laundry and it was much appreciated

the wifi wasn t very strong in my room.

good location, great wifi in rooms, rooftop view of volcanoes.

also they charge 40q a lb for laundry which was literally outrageous

the breakfast was delicious

breakfast was very good

especially the breakfast and the excellent, helpful staff

breakfast was delicious and the location is great

are basic but clean, smells like fresh laundry as soon as you enter

it was my first time in guatemala and the breakfast had all of my cells excited

a swimming pool would have been nice

breakfast was not included

they should have a swimming pool

rooftop terrace is amazing spot to drink fabulous mojito’s or sangria expertly made by the bar and gaze at the volcanoes super comfy bed and pillows

garden is absolutely stunning, room was very clean, breakfast was great, food was delicious and times very convenient

staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was wonderful

they even served us breakfast half an hour before the usual time as we were leaving very early in the morning

slow wifi

a very nice breakfast, and setting

laundry service was clean(after volcano hike we really need this

fair price. good and speedy laundry.

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

they offer a laundry service, and have complimentary tea and coffee for most of the day

they also offer a laundry service which was quick and well priced

there is parking available

nice big common space, living room, dining room and kitchen

it was fairly spacious and very quiet. there s plenty of parking for those with vehicles.

kitchen fully equipped

the kitchen was well stocked with the basic equipment for cooking, though we mainly used it for making