the pool is very nice and the staff if super friendly and accommodating

the bar closes too early 1am

the breakfast area looks ok tgere are areas in fro t of the bar facing street where the wall is very damaged by some kind of moisture coming inside

you checked in quicklyand explains everything to you, the hotel lobby has ample seating areas the bar was great for a few drinks to the end of are stay

had a bar with no bartender

you arrive at midnight there is only one person in charge of the bar and the front desk

the staff and pool side bar was incredible

and the bar was closed the whole week

the bar across the street had great drink specials.

breakfast, i liked the fact that there was a mini bar and you could order something to snack in

i will like for the hotel to have a bar or little restaurant

staff at the bar on the resort were very rude to the people who weren't from puerto rico

staff at pool bar was not very friendly.

pool and bar area-amazing

some of the outdoor staff at the bar were not pleasant

great staff. great service from front desk to pool bar to restaurant.

there was live music in the bar area

would have liked a restaurant in the facility, besides the pool bar eatery

only one restaurant bar and was expensive

the food at the beach bar was great and the staff superb

the access to the beach was my favorite part and the food at the bar was delicious

from the hotel and bar staff , room , the pools, and the amazing view to the beach

bar/restaurant was closed on monday & tuesday and we were not aware of that until we went down for

no bar on the rooftop. loud during the middle of the night on weekends, but that was expected.

rooftop bar was closed during our stay and rose sunset hour was not given, but two glasses of champagne was

the bar staff super friendly

you can watch them make everything if you sit at the bar

food and bar average

bar manager was not helpful, he wasn t rude, but he wasn t helpful

had dinner at the hotel bar later in the evening that was excellent

the 24 hour fruit and coffee/ tea bar is now only open during the day.

excellent service, luxury at it finest and hotel employee at the bar restaurant was unbelievable

it’s close to everything, and there’s a beautiful rooftop bar with the best views

the rooftop bar was a definite bonus

center of town, lots to walk to, nice room. rooftop bar is terrific.

great people, great room, great roof bar with view and a great location in old san juan

great rooftop bar with awesome small plates.

rooftop bar and grill has excellent food and a good view

good location, upstairs bar was nice

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

location with a cool rooftop bar that serves excellent mojitos

super friendly staff, clean and on site bar and restaurant.

what an improvement, room was fantastic, bar area great

decor, staff, tterrace bar overlooking the bay

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

the breakfast bar was beautiful, and the servers were very good

free open bar was extra nice

i loved the open bar and the flexibility of being open 24 hours

staff service above and beyond ud83dudc4d nice location and the open bar was a blast

24/7 open bar was wonderful

  open bar was a nice

open bar was great

plus the rooms were comfy, location is perfect, open bar is incredible

the open bar was very good and the staff was super helpful. the rooftop is very underrated.

we adored the bar and the aesthetic big time

corner room across the piano bar music

the rooftop bar and restaurant overlooked old san juan, and from the top, you could see fort san christobal and

the roof top bar is really nice perfect location

rooftop bar was a little noisy

very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks

plus the rooftop bar resturant has the best views in san juan

no room service, restaurant squeezed into bar bc

a confusion with my reservations and extra charges at the bar area.

there was no bar to speak of.

due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

great staff specially at the bar very friendly

that it didn't have a proper restaurant. only a bar and lounge area.

it was very clean. the bar employees were very polite.

food and drinks at the wxyz bar was lovely as well

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or a uber is about 5

the bar they asked my room number but never asked if i wanted to be charged to my room for my drinks

i liked that there was a coffee bar downstairs

the bar closes early.

people and de server at the pool bar gustavo he was so professional and nice , he was ourr server for the 2 days a very good guy

i love the pool floor.. great view and the outside bar and pool snacks

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

and the bar tender carlos was amazing and absolutely the best

outside bar didn t appear to be open , i never asked why but i assumed covid restrictions

the pool bar is not open during the week

the pool bar was excellent

i loved the bar area and breakfast and the way that you can order food all the way up until 10 pm

the bar and market were overpriced, 2 beers came to $22.00

their bar had random open and closed times and a little expensive

(we enjoyed the bar and food at the hyatt place also

staff, room, bar service

the only other thing was the coffee bar didn't open until after 4pm due to staffing issues

from the moment i arrived, javier at the bar was the best

the service was excellent. the rooftop bar was amazing.

roof top bar and grill

spectacular views from the rooftop bar area

kinda gave up the pool area to accommodate a rooftop restaurant

the bar in the hotel is amazing

the place, the bar down stairs and the roof top bar as well

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

side and the patio), and live piano on thursday night was fun and invited

restaurant or bar not open

they are able to give you a $17 daily credit to their snack bar in the lobby

great crew, awesome restaurant.. bar was great too

the restaurant bar at the lobby

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

there as also a bar in the pool

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

hotel is in a good location within walking distance to several restaurants, bars and shopping

location and ambience at the bar on the weekends.

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

favorite part of the hotel was the swim up bar & the slide

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

wish the bar on the main level was open more ambiance and music

the pool and pool bar were great

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

of the pool was great, as well as the pool bar staff were extremely helpful

nice location beautiful building pool restaurant bar staff management all very good

bar was only open until 6pm

the mini bar is fully stocked, the rooms are clean and beautiful

for a the infinity pool bar was the best

the staff at the pool, the pool bar and restaurant were excellent.

and professional and the rooms are very comfortable, the linen is of good quality and the mini bar was stocked well

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

lobby could be a bit noisy in the evenings since the bar was located there

the pool bar employees service wasn’t top tier

staff at the poolside bar and grill were the best

staff in the lobby bar were top notched

lobby area and bar very festive and inviting

the choco cortes bar in the lobby was a great recommendation

pool is small and there were no stocked mini bars

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

location, ropa vieja restaurant, fitness center, choco bar cortes

the bar for the hotel was practically on the beach

beach the bar bartender awesome can’t wait go back

and the bar was under construction but that’s okay because we were allowed to bring our own liquor

the guy at the bar chayanne

beachfront location & the restaurant & bar was absolutely breath taking

the swim up bar was great

the smell of the rooms, there was no swim up bar and the jacuzzi was being renovated.

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

bar in main lobby and poolside

olvin at the beach cabana rentals, and sergio at the beach bar were exceptional

site restaurant and bar are great

the bar & restaurant service was a little slow

was the best hotel i have ever stayed, bar none

the bar in the lobby is awesome, too, though food service was a bit slow

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

good breakfast clean rooms nice staff

no breakfast

very safe and secure, continental breakfast, very clean

my kids loved the garden out back

the casinos and beaches are close to the proximity to walk

everyone was so friendly and helpful!! would stay there again!!!! boat bar was a blast!!

necessarily a dislike, i just wished they utilized their bar more

miss the bar not open

that the bar close at 11

good location in san juan. quaint. friendly staff. nice bar and pool.

plus the stone and woodwork in the restaurant- bar was impressive

towel bar - half gone

beach was within walking distance, it was clean and comfortable and the pool and bar were great so was the

there's a cool little restaurant and bar inside on the first floor too

bar staff was very friendly and welcoming

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

didnt have a pool

wouldn’t stay here for the pool. was small. but the beach is right there.