shout out to kaomi at the front desk for being kind and welcoming, and ivan out at the beach bar for mixing some mean margaritas

should have had more bartenders on and more than one bar open during the day wait was too long for drinks

the bar staff worked hard but kept running out of coke light

long line ups at the bar to get any sort of refreshment, including water

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and restaurants of the resort, eating off plates that were left unattended and pooping

there is only one bar open for most of the day which is so far from everything

nice room service with bar available

some bar tenders were rude or really bad humor

the bar inside the room was topped every other day

oh, and all the bar staff and basically everyone that works there are amazing

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

maybe some type of waterfall in the bar pool to stand under with cool water to cool off would have been nice

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

friendly employees, great food, snack bar had a good variety, nice beach, pools were

the mini bar had 4 opened drinks still in there and hadn't been restocked

the bar has no drinks other than margaritas and the sort no cocktails at all

swim up bar is very fun and the pool staff were exceptional

no true bar in lobby area

wifi in the suite was hit or miss

it seems that pool area could benefit from a little more umbrellas.

the location was great. the bar staff are wonderful and activities staff are great too.

the snack bar needs to have more selection of foods

booking el-la-cartes was next to impossible until someone told us to go in person to the hig bar beside the lobby before 8 am

salad bar was almost empty and we were first in for the seating

in the main lobby and bar area while we were there was a minor inconvenience

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

staff, location, pool, room

good location in bucerias. nice pool and beach.

full kitchenette which we didn t need but had the option

private pool to cool you off or just let you float your day away

a 2 burner stove top would be good in kitchen

add some more tables with the chairs around the pool. maybe some new chairs too.

the pool area is lovely and the very new bar and its staff were excellent

walls and remove paint splatters off the tile floor, install soap/shampoo holders and safety bar in shower

bar, entertainment, proximity to ocean beautiful

breakfast included

breakfast available, room needed upgrading, did not have hot or warm water available for a shower

clean. large pool

service of staff in hotel roof top area bar and restaurant and pool was slow or no service

after, each day you must visit the bar for room water

great rooftop bar & pool. great shower. really good internet.

the bar and restaurant have great cocktails and food at reasonable prices

all members of the staff from lobby, front-desk, room services, restaurant and bar staff, maintenance/facilities were all wonderful, friendly, and always greeted us with a smile

the food and the bar were excellent!

overall very good, the beach front,pool, restaurant (s) bar all very good

service in the restaurants is very slow so clean out the mini bar snacks before you go if you’re very hungry

) in the only bar they had it the bartenders would act like they didn’t know what i was talking about

restaurant hours were not too convenient compared to bar

dinner is delicious always, room was clean. lobby is very comfortable, bar service is good.

the lounge and bar service was really excellent

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast restaurant

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

the pool bar staff were awesome

marco, on the bar staff took very good care of my requests

staging for a tropical vacation: towering palms, lush foliage, views, pretty pool, outdoor bar and restaurant, beachfront

the pool bar served great tasting and reasonably priced food and drinks

location beach , pool , swim up bar , great food , the rooms are so big

front clean relaxing staff was amazing bar area was so fun gracias carlitos y las muchachas

bikes- competitors are $11 for a full 24 hour period and much better bikes your drinks at the bar are the worst i have ever

drinks from the snack bar on the beach are clearly watered down

copan skybar is absolutely beautiful but a complete joke

we ate at the pool snack bar whenever possible

no nice patio bar to have a drink on the beach during sunset

great big room, wonderful grounds and perfect pool. breakfast at the pool bar was good.

swim up bar nice

check-in took way too long. restaurant and bar area was not open during our stay.

restaurant is only open for breakfast from 7:30-10:00am and there is no bar as advertised

it has a lovely pool area (that we didn't take advantage of) with a swim up bar and a little cantina style restaurant (we chose to uber out to another restaurant)

the mini frig with honour bar was a nice touch

pool, but we knew that going in

we have a view over the staff entrance and the parking garage next door

minor thing...no pool.

room service breakfast was quick and tasty

overall, this noise made being anywhere near the beach, beach bar and snack bar extremely irritating

on the roof with swimming pool and on the main floor there’s another restaurant along with the bar and live music

the music from the beach bar was way too loud, and very unnecessary to be that loud.

the bar had no change for mineral water

the hotel is right on the beach. love the bar service.

coffee maker, bar fridge and bottle water in

lobby area and bar area was comfortable and clean breakfast in the morning was excellent

fantastic bar and dinner. delicious breakfast.

beautiful lobby and nice gym. the breakfast was good. friendly staff.

rooms and gym

pool, cafe, and access to the ocean were nice.

the pool and ocean were a hop, skip from the lobby

proximity to the pool and ocean

the view from our room over to the sea was awesome and the pools were lovely

liked. michael pool side bar service, cleaning staff

if you're staying in the room during daytime it will be a little noisy, in daytime we are in the water park or traveling around so it doesn't bothering us

the included breakfast was traditional mexican and very good

the water park for the kids

the price it is good value for the kids

the food and drinks at the beach bar were also great, with another set of excellent staff

the bartender in the blue sky bar was great and also the servers at the private beach

the snack bar a la carte food was delicious and fresh

same restaurant for breakfast and dinner and a beach bar open for lunch

the food at the adult bar was probably the best part for me

food service only drinks no room service towels were always mia near pool understaffed media luna bar 5/10 variety of food is

the new addition with the amazing views, huge pools, more food options, and rooftop adults only bar and pools, i got everything i needed to have an exciting day each day

the guitar duo in the sports bar was great and we really enjoyed listening to them

very nice room - very nice attention in front desk, restaurant, reception bar and tepanyaki - food was

snack bar food was great

friendly staff

having a restaurant and bar onsite is genius

eat bartender

an honesty bar as the bar/restaurant closes at 3pm, an honesty bar would be great just for basic drinks before

and good to have the little cafe and bar on site

pool was not vibing. more music and they close bar way too early.

the float up bar was super fun

bringing their own music to the bar which conflicted with the resort music

enjoyed the breakfast almost every day of our stay

e french toast was to die for

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

th spa on

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the terrace

further, i didn't like the private pool area set up at all

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

large tile rooms amazing breakfest bar and coffee great service super clean

more food options in your bar would have been good

the alta restaurant and bar .....the service and attention from the waiters was top notch. wow.

the continental breakfast bar is huge while the eggs and fruit etc are in a cramped space

there was also a restaurant and bar on the rooftop

was no bar fridge in room and no cream or sugar or filter to use with the in-room coffee maker

comfortable beds and pillows, excellent checkin, bar and restaurant service and complimentary breakfast was great

the bar restaurant on the first floor, outside, has a pretty view of golf course and pool

the included breakfast bar was pretty good

no bar fridge, but not a big deal.

the room, the views, the staff, the restaurants, the value, the location, the walk-up bar at the pool, and pretty much everything

amazing staff, beautiful pool. the bar by the pool is also very good. we eat very well.

the swim-in bar is so sexy, you can just spend hours in the pool and order food and drinks whenever you wish to

breakfast buffet, the pool and bar area were amazing

the kids loved the kids pool, large hot tub and large pool short walk to the marina where you can find

swim up bar should have been located in an adults only area of the pool

by the pool christian and margarito looked after us really well and were very friendly the bar upstairs with the billiard table was a hit with my family and alex was very attentive

had a conflict because only one person from the bar pool was refusing to refill drinks in our yeti cups

the snack bar i witnessed a man using his hands to pick out lettuce for his hamburger

drinks were watered down unless you tipped the bar tender heavily

restaurant closed at 10 but the bar part was still open i assumed since daily music and people singing and laughing continued when

acelets were assigned for different

drinks at the bar were inconsistent depending on who was the bartender

bar & restaurant very good

had a few of our meals there and they were very gppd, bar tender was excellent

staff was friendly and the three pools, all with a swim up bar and two by the ocean were great

we didn’t eat lunch at the cafe, but opted for the snack bar by the pool & beach

i just think they could have changed the hours of the lobby bar to open earlier and provide a bit more service for people sitting at the lobby lounge

also, even the hotel is all inclusive, having a mini bar or fridge in the room would be great

fact that the lobby bar didn't open until 6:00 p

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

erly busy) and the drinks are mostly juice.

someone told us that the pizza was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that

pool and swim up bar are great

the pool bar has very slow service

the lobby bar open until at least the closing time

staff was excellent. breakfast buffet very good. outdoor bar staff was excellent.

we went to the bar on the 3rd floor there was one guy there that was not very nice

and the bar tender made an excellent fresh skinny margarita as requested

love the pool with swim up bar and hot tub

great bar tender.

room was on top of the bar with shows every night

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee at noon (coffee is not good), activity maps were

quality of the food in a la carte restaurants was good excellent breakfast

i would have liked self-serve snacks by the pool

the unsung hero is the rooftop bar and pool, and trafalgar bar - both not busy when we went and perfect places to hang out for a

the snack bar by the beach was really convienent

staff don't help you, they have a very bad face when you ask for something, for example on the bar they didn't smile, it make us to feel bad for ask something, i don't said all the staff because

our 8 year old daughter loved the fries at all the snacks bars

rojillo in the outside tiki bar was fantastic and made my daughter maritza feel welcomed and comfortable

especially the guys at the valet who drove us back and forth on the golf carts and the bartenders at the bar at the bottom of the

we had to go to the bar for our own drinks 2 days in a row

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

the food at the restaurant next to the bar was just

really the only suggestion is that you not allow people to claim space and chairs at the pool or beach by placing towels and other items then not returning for hours

hotel employee and his team at the bar on the beach were amazing

dinner reservation system was a little challenging and the breeze bar was just below our room and stayed pretty loud and lively into the wee hours on our last 2

the bar staff were amazing

all the workers and bar tenders are so nice and you even get free drinks at check in

location, they have a different restaurants in the same place and also the have a bar by the beach which it was so

to the pool and then you had to see minors with lounge chairs while you have to sit under the bar area

the sushi bar serves ready made sushi, but when we asked, they sent us to the main buffet restaurant who were

saul at the bar pool went over above and beyond for my daughter and myself

really liked the beach area, the main pool bar with the super friendly and fun bartender giovani, he was made that bar an easy place to make

the bar was awesome we said suprise us and they made awesome drink that we couldn’t get enough

breakfast was very good there were many choices including an omelette bar and lots of fresh fruit

food, drinks, photo session, but especially the attention of all the staff, the guys in the pool bar super friendly

the bar serves top brands of booze

they also have chase lounges and bar service on the beach - with free van service or a 5 minute walk if you prefer

breakfast was very good there were many choices including an omelette bar and lots of fresh fruit

the staff from reception to bar to housekeeping were outstanding

rooftop pool and bar was beautiful

but jacuzzi s and outdoor bar make up for it

they said there was bar and good service there

imposed limitations with maid service, pool, bar and location

i like the resort coffee shop and you had a stocked bar fridge which was a nice touch

swim up bar is fantastic and the food was great

we especially like the omelet bar, the pineapple and yogurt

family chose this all inclusive resort primarily for the newly installed kids water park and the location

the buffet area both at breakfast and evening was similarly full of people in a reduced space

in la cantina bar (external facing restaurant) was just ok (+)dont want to leave the room cooked breakfast a few days the hotel is very kid friendly, sports bar downstairs was good and the mini market that is inside the hotel has everything you need if you (+) there are several restaurants inside as well as a sports bar and a minimarket (-)food was ok, we had a terrible experience at the sports bar for one meal (+) the sports bar food and staff (-)not enough chaise lounges-had to get up early to secure them. also, no nice bar to hang out in (+) breakfast bar was really good, great omelette chef (+) bar offers happy hours, so we've got all service we want

there were a variety of crafts and activities at the kids club and evening events that was a nice variety for my child

pool

enjoyed everything about the resort, the pool area, paddle boarding and kayaking activities etc

one night we wanted to order room service and it was slammed so they just didn t answer the phone

the best thing is the bar and the pool on the terrace, where we enjoyed the sun and some delicious cocktails

the rooftop pool and bar are excellent and a must visit

the room was so big, comfortable and nice. the rooftop pool and bar was nice and fun.

restaurant has a good selection of food , excellent service nice pool area and bar great

the rooftop swimming pool and bar was great and offered wonderful sunset view

coffee bar staff are always great to deal with

they added a kitchen and bar to the adults pool area serving drinks and cooked snacks

loved the coffee bar with speciality coffees etc

the mini bar in the room was always filled with goodies and lots of beverages

the lobby bar is

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible from the pool with underwater benches that are now sititng empty and useless

best to upgrade to the private pool and bar and food

it was very cool and uncomfortable the swim up bar was nice the pool is in need of some renovations

the bartender at the swim up bar was great too

we would start out at the beach, move to the club pool, then go to the swim up bar on a daily basis

bar personal was very fun and entertaining

bar staff, awesome drinks

the bar closed at 1 am.

bar staff were great

bar offerings are wide-ranging and copious

food was good, and the staff was great, i also like the fact that it has 2 pools with the bar in it, also angel was the best bartender

wait staff at the buffet, bar and bell hop were friendly

bar tenders wouldn't give me more than a glass of ice

access to ocean. food staff friendly. coffee bar and chill lounge.

2 pools with bars

clean, great activities for kids especially the day care all very secure

eating a shrimp in the italian restaurant ( which she even spit out on her plate)and both my kids had upset stomachs and laid in bed for an entire day

they said i have to pay extra for the kids

food and amenities for my kids.

beautiful spa with a cold dip and giant relaxation area

bar stools in unit are too high for the counter

the bar tenders at the swimming pool area, the waitress from the mirador restaurant & pool area; as

bar tenders at the swimming pool are facing towards the sun the whole day is evident they have the

from the bar to

the staff in restaurants and at bar were fabulous. location and easy access to downtown area.

the rooftop bar was amazing, as was the kind server, the views were phenomenal

they had a good salad bar and desserts

we loved the skylounge rooftop bar for a sunset drink

food is good both at buffet, snack bar and a la

the dine in resataurant for dinner was very very nice - michellan star the poolside cafe, and the bar and the oven was great - but there were timings where ther was nothing to eat and everything is

food was excellent, bar servers were top notch both inside and out and the concierge people in the premium club were ok

pools are nice, some staff are nice and some are not. taco bar was superb.

the swim up bar on the now side was super quiet

they were in the swim up bar area

excellent bar service

there is entertainment every night in the lobby bar which engages the guests with singing and dancing

service of the bar and wait staff was top notch

at the lobby bar eduardo, ivan, caesar, sergio and jesus took good care of us

also, no snacks with drinks in the reception bar - it d be nice to get a small bowl of pretzels or crisps with your drinks

breakfast was good but crowded