for instance the pool has a natural filter through a conected mini pool with certain alga

inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

maybe having bigger parking slots would be nice to have, but tbh we didn't have problems with it

large room bathroom & king siza comfortable bed have small swimming pool hot shower 24 horas

were super comfortable and it has a nice, clean pool

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

the suite that i had was nice with its own small pool

the garden with the pool is amazing

at check in they asked for 900 pesos in cash for a deposit for the pool towels which was also super weird

i didn t use the pool because the water didn t look clean

no hot water, neither wifi signal at the bedroom

needed more light and no internet as the signal would not reach into my room, had to go by the pool to connect

between day, lunch and evening program, pool got invaded by the kids screaming and splashing around

hotel itself is pretty and it has quite a big pool

and no internet as the signal would not reach into my room, had to go by the pool to connect to wifi

traditional mexican decor & style, terrific pool & absolutely wonderful staff

the pool, hot tub and bed were nice. staff were friendly

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

parking and service

good arrangement with nearby parking

size of the garden is nice, many trees, the pool is perfect in size and temperature

goos service of wifi, large bed, high ceilings

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during mornings are

you can spend the whole day chilling at the pool, playing some golf, or just walking around the property

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

the swimming pool and golf course were quite enjoyable when we weren t out exploring morelos

breakfast was not great, i would consider going out to have something better.

wifi was horrible

the gym

towels for the pool, you need to leave an i'd and pick them up at the reception that is on the opposite

friendly, amiable staff, nice pool area

the gym doesn t have a single dumbbell, only cardio machines.

wifi was a bit spotty.

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

the pool is great

wish i was able to take advantage of the pool and rec area but my friends say they enjoyed

the pool, garden, clean, the bed, clerks and attendants.

forgot my wallet by the pool and the staff returned it to me an hour later without anything missing from it

i think that place is like a weeding garden & pool w/rooms for family and friends, but it is not a hotel, even

pool was nice and the lawn was very beautiful

no wifi

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

cold pool

water in outdoor pool is too hot

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

was excellent, from the staff, the pool, the food, the cleanness, the view

the hotel has a huge parking area, so our car was safe during the trip

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

pool and spa was relaxing

wifi was really spotty and limited cell coverage.

was no service at the swimming pool and the hot tub was not on

the views are incredible, there are very nice pool areas, there were beds available and space to relax so we

), and while the property-wide wifi was very good, i did not get wifi in my room (located at the bottom the

spa services are

small pool, not enough pool furniture

nice bed but too many insects and really poor wifi

spa was excellent good location staff services good

the location is kind of far from the center city, the water of the pool was cold.

very bare bones for price. pool has no circulation system.

right from my wife's purse while we were at the pool

we loved the sauna experience and pool time

great location, beautiful room, excellent breakfast, great service, enjoyable pool area, quiet.

great pool area. the food at the resort was great and the massages were amazing too

was very small, there is no elevator, the staff was not particularly welcoming, and there is no parking on the

oh and important thing to note too: the hotel is supposedly pet friendly but they charge you extra (which is

went to the restaurant and ordered some guacamole for the pool, requested some juice as well

couldn t even be in the pool because if was being cleaned

on paper it's a nice looking hotel, pet friendly and with a balcony

sorry we did not have breakfast. we left earlier

nice garden and pool, friendly and helpful staff

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

my bedroom didn t have wifi or a door for the bathroom.

pool not heated

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

like the balcony could have a couple of chairs to sit and relax and more tables and chairs in the pool

friendly staff, good restaurant, nice pool area

location in downtown cuautla, good service, and convenient parking on site

parking

narrow parking access

the pool was a great plus

friendly staff, good restaurant, nice pool area

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

the pool was so cold

parking was tight on leaving early in the morning.

they can organise local laundry service

despite the signs posted all over the property that say amenities like the pool, jacuzzi, and gym close at 8pm

location is superb, breakfast were excellent and the sunday brunch out of this world. the name,

the hotel caters to adults who want tranquility and a serene environment in which to relax, take a yoga or a

spa and restaurant. breakfast is included.

property, great spa and nice rooms mirador especially has an incredible view of the

it was clean. breakfast was ok.

great breakfast included in the price

my room did not include breakfast they offer you one and food is very affordable

mmon) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast

garden is delightful and swimming pool so pleasant

wifi is bad but that is everywhere in tepoz.

shower but onky after comolaining 3 times to the owner and he recommending i wash myself in the pool (not joking

the pool looked amazing (although we did not enter), and the massage was also excellent

pool closing time should be later

the wifi service only works in certain areas of the hotel not the rooms

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

room service is terrible

wifi in rooms, no ventilation in rooms, little hot water in shower, expensive , no gym, isolated

the grounds, pool and mountain views are gorgeous, and all the staff are so kind and helpful

breakfast was exceptional, the room was amazing and the spa services exceeded our expectations

i loved the pool & restaurant

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

were friendly and kind and make you feel welcome especially through a very generous and homely breakfast

has a parking space and good service.

the parking area is small and its entrance is extremely narrow

breakfast was not included

the breakfast was quite delicious and the entire surrounding space of the building is lovely

the service is impecable, the included breakfast is delicious, an the lunch and dinner too, the pool is always

swimming pool food the great room sauna massage

breakfast was delicious

i loved the breakfast, pool & sauna. also, the wonderful service!

pool is small and under a lot of trees so, at least during winter, it doesn t receive almost any

pool was a bit too dirty

garden, the pool (only a small part is heated though), the staff, nicely decorated room, air conditioning and

it is a matter of time before a tragedy takes place in this hotel (the summing pool is also really dangerous

spa is wonderful, food is great, staff is amazing!

the pool was just right for this canadian after my hike up the mountain and back my family

we had our own private pool

:) ) wifi pretty bad to non-existent even in our ground floor room

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

very clean, nice landscaping and pool/jacuzzi

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich

the swimming pool which was the main feature we were looking forward too, was comfortable and warm and amazing

the parking is small and if the hotel is full you need to leave your car's keys to the host

parking facilities are perfect in a place like tepoztlan

fantastic spot, charming hotel and pool area and great food!

wifi out of range, we stayed on room 2 and shower temperature changes constantly.

the roof top bar was out of service when we stayed

needs better wifi coverage and speed

pool could be bigger and with lights at evening

it was good to have parking right in front. shower was nice and hot. bed was comfortable.

also, the curtains were very thin so the light from the parking lot went into the room all night

out early is an issue, especially if you're going to use parking there are beautiful lighting fixtures in the

poor wifi connection

and comfortable room, water provided for guests and friendly staff wifi is slow , but it

is a wonderful view of the mountain from the pool

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

there was a little swimming pool, but the water was very unclean and we could not take a dip

the pool and jacuzzi are quite small, but enough

the swimming pool was too small and water needed change in my opinion.

the wifi was spotty but worked.

all staff was super helpful and specially janet from the spa service was great

the pool was not clean

good breakfast, nice view

pool was nice

wifi

overall, the experience from the check in, to the accommodations, pool and massages we had were first rate and

breakfast was wonderful - they made whatever we wanted. the fresh fruit was great.

is the standard throughout tepoztlan and not really a negative of the hotel, but wifi is not high speed

pool is not open until 10, and the advice said that they have a bar in the pool, but that's not true

drinking water has to be bought in the bar which closes at 6 pm

wish it did not rain to be able to enjoy the pool

no bar service so you can't even get a beer at the pool

toilletries (had been given 2 very small conditioners and no shampoo) , booked a room with a huge spa bath and

the pool is small however it has a good design and you can take a break

the rooms are quaint and cute, the pool area is pleasant.

nice pool area and gardens

the pool is cold and the rooms get very cold too and it's hard to find extra blankets.

the pool area is small, but nice with a well-kept garden area

in this town where parking is very hard, it's great that they private parking too

wifi was exceptionally good.

the location was really central, the parking inside was also a plus.

the wifi worked well

location is great and the parking is advantageous is you don t want to use your car after arrival

expecting a much nicer view and being able to make use of the swimming pool (it was filthy so we didn't step in

the beds were uncomfortable, the pool was small and dirty, we couldn t enter

infrastructure and the cold pool.