inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

maybe having bigger parking slots would be nice to have, but tbh we didn't have problems with it

struggle with wifi, poor connection and no tv available at room.

the garden with the pool is amazing

at check in they asked for 900 pesos in cash for a deposit for the pool towels which was also super weird

large room bathroom & king siza comfortable bed have small swimming pool hot shower 24 horas

were super comfortable and it has a nice, clean pool

i didn t use the pool because the water didn t look clean

no hot water, neither wifi signal at the bedroom

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

the suite that i had was nice with its own small pool

needed more light and no internet as the signal would not reach into my room, had to go by the pool to connect

between day, lunch and evening program, pool got invaded by the kids screaming and splashing around

hotel itself is pretty and it has quite a big pool

and no internet as the signal would not reach into my room, had to go by the pool to connect to wifi

traditional mexican decor & style, terrific pool & absolutely wonderful staff

the pool, hot tub and bed were nice. staff were friendly

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

cold pool

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

no wifi

water in outdoor pool is too hot

forgot my wallet by the pool and the staff returned it to me an hour later without anything missing from it

com i could not get a room next to the pool on the second building away from the road

wish i was able to take advantage of the pool and rec area but my friends say they enjoyed

the room service excellent

clean and relaxing garden with nice pool

the pool is great

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

size of the garden is nice, many trees, the pool is perfect in size and temperature

parking and service

good arrangement with nearby parking

goos service of wifi, large bed, high ceilings

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

the hotel was at full capacity and there were hardly any beds by the pool

was no service at the swimming pool and the hot tub was not on

there s only wifi in the lobby

and attention by the staff members, great temazcal experience and last but not least a good spa with ample

location is breathtaking, the (main) swimming pool is really nice and the chairs are comfortable

premises, gardens, pool and people... amazing! thanks to homero for his help!

you can spend the whole day chilling at the pool, playing some golf, or just walking around the property

breakfast was not great, i would consider going out to have something better.

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

water slide and breakfast. crib for baby. pe friendly.

was excellent, from the staff, the pool, the food, the cleanness, the view

the hotel has a huge parking area, so our car was safe during the trip

not fulfilling at all what the offer lousy wifi cold water and the jacuzzi was super dirty

small pool, not enough pool furniture

spa was excellent good location staff services good

pool was too cold

the location is kind of far from the center city, the water of the pool was cold.

very bare bones for price. pool has no circulation system.

the staff, premises, pool, food, very good place

the pool and the temazcal

great pool area. the food at the resort was great and the massages were amazing too

common areas were great, pool, restaurant

was very small, there is no elevator, the staff was not particularly welcoming, and there is no parking on the

for instance the pool has a natural filter through a conected mini pool with certain alga

whole weekend there was loud music in the hotel non stop, so we preferred not to make use of the pool and stay

nice garden and pool, friendly and helpful staff

sorry we did not have breakfast. we left earlier

my bedroom didn t have wifi or a door for the bathroom.

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

oh and important thing to note too: the hotel is supposedly pet friendly but they charge you extra (which is

went to the restaurant and ordered some guacamole for the pool, requested some juice as well

couldn t even be in the pool because if was being cleaned

on paper it's a nice looking hotel, pet friendly and with a balcony

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

the pool was so cold

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

friendly, amiable staff, nice pool area

wifi was horrible

the gym

the gym doesn t have a single dumbbell, only cardio machines.

towels for the pool, you need to leave an i'd and pick them up at the reception that is on the opposite

wifi was a bit spotty.

parking was tight on leaving early in the morning.

they can organise local laundry service

the breakfast was great! the hotel is beautiful and the service was amazing too.

poor wifi signal, and restaurant menu should have more option

property, great spa and nice rooms mirador especially has an incredible view of the

the pool area is stunning and we were practically the only people there

delicious breakfast was included

mmon) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast

loved the old architecture and the pool

my room did not include breakfast they offer you one and food is very affordable

excellent breakfast

so get quite warm

wifi is bad but that is everywhere in tepoz.

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

parking is also a pain

lovely swimming pool are

shower but onky after comolaining 3 times to the owner and he recommending i wash myself in the pool (not joking

then the second thing is that the wifi is horrible, im not even going to talk about watching netflix when even

a 5 star hotel, they should not have rooms next to the driveway/parking lot

found the bar staff a bit sullen, not helped by a guy who appeared to be the bar manager unable to smile

the grounds, pool and mountain views are gorgeous, and all the staff are so kind and helpful

el masaje del spa recomendado

room service is terrible

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

clean, very friendly staff, excellent location downtown, good wifi connection

the breakfast was quite delicious and the entire surrounding space of the building is lovely

the baked goods served at breakfast time were not fresh

location, great breakfast and friendly staff. safe location.

cozy and nice -location is no the best but downtown is only 10 minutes away from the location -breakfast was

variety for breakfast we had the sane thing 3 days in a row

breakfast beginning at 8 instead of 9

all the staff were great and helpful. breakfast very good. nice garden and room in general

i loved the breakfast, pool & sauna. also, the wonderful service!

maybe more options for breakfast would be a good idea

spa is wonderful, food is great, staff is amazing!

garden, the pool (only a small part is heated though), the staff, nicely decorated room, air conditioning and

the pool was just right for this canadian after my hike up the mountain and back my family

pool was a bit too dirty

it is a matter of time before a tragedy takes place in this hotel (the summing pool is also really dangerous

we had our own private pool

:) ) wifi pretty bad to non-existent even in our ground floor room

they took our breakfast to our room and it was delicious

the parking is small and if the hotel is full you need to leave your car's keys to the host

breakfast menu is slightly overpriced for the quality

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich

parking facilities are perfect in a place like tepoztlan

out early is an issue, especially if you're going to use parking there are beautiful lighting fixtures in the

also, the curtains were very thin so the light from the parking lot went into the room all night

it was good to have parking right in front. shower was nice and hot. bed was comfortable.

and comfortable room, water provided for guests and friendly staff wifi is slow , but it

poor wifi connection

spacious room and bathroom

we also waited really long to get our car as there was nobody in the parking lot which made us feel unsafe

think the breakfast offer that comes with the room could be more varied from just the continental option

really loved the location of the hotel, very centrally located and the parking on-site was a plus :) the pool,

hidden swimming pool in a secret garden

walk to tepoztlan central; comfortable and spacious room with large balcony and sofa; good wifi; extremely

the wifi was spotty but worked.

the bed was super comfortable! we also enjoyed the decor, shower, little pool, and gardens.

small pool.

also the bed was really comfortable and every room has it own terrace near to the pool

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

there was a little swimming pool, but the water was very unclean and we could not take a dip

is a wonderful view of the mountain from the pool

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

the breakfast was great too

and nice, the location good to walk around, the bed was big and comfortable and we liked the breakfast too

the breakfast didnt open until 9am which we thought was too late as we couldn't enjoy an early start of

breakfast was excellent, the staff were so helpful and polite

pool was nice

is the standard throughout tepoztlan and not really a negative of the hotel, but wifi is not high speed

pool was dirty and looked like no one took care of it

guess the parking could be a little better organised, but since i'm not a driver it didn't really affect me

location is right in the city center they offer free parking

wifi was exceptionally good.

the location was really central, the parking inside was also a plus.

the wifi worked well

in this town where parking is very hard, it's great that they private parking too

wish it did not rain to be able to enjoy the pool

hotel parking on unpaved and raw areas at the back

pool is not open until 10, and the advice said that they have a bar in the pool, but that's not true

drinking water has to be bought in the bar which closes at 6 pm

a good sized desk to work on if needed with good wifi

the pool area is small, but nice with a well-kept garden area

in bathroom, no ac, poor wifi, they did not charged my credit card i had to make a bank transfer after that

the breakfast

on-site parking was a plus

the breakfast was good.

only cash payment, tight parking

the bathroom floor was constantly wet. wifi worked bad. the walls had lots of mildew or mold.

parking is a bit tight, and our car is not the biggest, just a vw t-cross

there aren t elevators and wifi is weak sometimes.

the parking was tricky but other than that everything worked perfectly.

wifi dropped out on our last day

didn t love that there wasn t the option of a small coffee bar or breakfast bites of some kind

the music at the pool but that s personal preference.

breakfast very limited.

the rooms are very tastefully decorated and large and the roof top pool is a great place to relax

expecting a much nicer view and being able to make use of the swimming pool (it was filthy so we didn't step in

the beds were uncomfortable, the pool was small and dirty, we couldn t enter

infrastructure and the cold pool.

pool, gardening, breakfast and staff.

you should go to the 3rd floor hot tub that has a bar to get some drinks and enjoy the view and beautiful

pool, gardening, breakfast and staff.

the breakfast was amazing, the staff was kind and very attentive as well as supper friendly

good location, excelente service and pretty hotel. breakfast si good ando according the offer.

breakfast

the pool doesn t have a good bar service

room 8 was too noisy - it is directly next to the kitchen and laundry, and the staff sit underneath the terrace

the room service was quick and efficient

i was kindly loaned by the reception a portable wifi modem