wifi kind of slow

perfectly located to visit the ruins, parking good as was the road in

convenient for visiting tikal archaeological site next door. safe parking. friendly staff.

staff not nice, food is disgusting price are high located on a parking lot

was impeccable and the staff had plenty of advice for us which was greatly welcomed - as was the late check out

weak wifi

convenient, comfortable beds, friendly staff, late check out, reasonable restaurant; great

extortionate laundry prices - and clothes came back late and not very clean

the wifi was working in our room despite we were told that it only works at the pool and the

pool is small but fine for little kids

d this is absolutely not their fault) there were a few

wifi was slow and there was not a claro booth nearby to get hotspot data

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night

excellent bar and cafe with a good menu

garden restaurant and bar area like a sort of tropical forest bathing

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

just that the wifi doesn't reach some of the rooms.

the wifi worked well in the restaurant and on the porch but did not work inside the room

strong wifi in common area

wifi was good

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

nothing, only improvement could be wifi in the rooms.

wifi didn t reach to room but that wasn t an issue, it s in the main reception area with lots

had a car and it was not clear how to access the hotel from the parking lot

only wifi in the reception/restaurant area, which is not so much of an issue (it's vacation after all)

the secure parking for our car was a plus

private parking was a bonus. staff were very helpful and efficient.

very nice stsff and free purified water station, and secure parking

wifi didn t reach our room.

it provides free parking and very decent wifi

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants (cahui

common kitchen and the access to the lake are just other pluses

lovely room and great shared kitchen

very helpful staff. i was very pleasantly surprised at how well the wifi worked.

the room and the kitchen area are very clean

breakfast and dinner included in the room rate is such a good idea as even though they are some

the easy driving to tikal and yaxha parks, and the free overnight parking

breakfast and dinner are provided and very good pool was cleaned daily

food was great, two course breakfast and three courses dinner

pool was not clean or operational the day i arrived

the food they serve for breakfast and dinner are tasty and organic

nice staff, clean beautiful large pool

the bar area by the pool is not staffed and you either have to call the restaurant from a phone or walk

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

bar near pool, lots of steps but rides offered if needed

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

plus, the spa pool is amazing

only thing i did not like were the prices of services at the spa and laundry

wifi didn't work on first night but given that you are in the middle of the forrest, it is

restaurant bar prices in the high side

the pool was not balanced culote related, so the eyes burnt and the flavour was bad

pool was large and fun for the kids, especially with the overhead water feature

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

the kids enjoyed the

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

othet guests had troubles with the laundry

good wifi, great location, comfy room.

wifi was good

rattling and making noise outside peoples room shortly after 7am kinda annoyed me, wifi didnt reach rooms but

i cancelled another booking on the island of flores because i compared the reviews about wifi, and this one

the wifi didn't work in our room

pool is nice

wifi worked really badly or not at all

wifi and hot water didn t work

the wifi did not worked

wifi was weak in the room we stayed in but great on the terrace closer to the router

100q for a 10 minuet taxi back to the airport due to not wanting to leave for the airport at the shuttles

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

wifi was terrible

and airport shuttle were handy, the ability to use the pool in another one of their properties was

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so

the wifi was sporadic at best

wifi worked good, the room was clean, the owner replied to my whatsapp messages almost immediately

the upstairs bar has a great view and a great vibe

the food was less than desirable but the bar tenders were amazing and fun and always making wonderful drinks

staff don t speak english but this wasn t a problem. very slow wifi.

wifi connection was not great on the roof top

wifi, staff involvement, tour prices

it has good wifi, does offer free water (although it s ozone and tasted a bit weird), and on a nice day the

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

great wifi and a jetty across the road so you can just jump in a cool off

first 2 nights we were in a room that had very poor wifi connection

up in the bar i sat on 3 broken chairs before i could sit on one

great breakfast, and especially the fresh fruits! wonderful staff!

the wifi is strong if you are downstairs, in the common area, or if the bed is closer to the door

wifi often disconnected

our room was clean and had fast wifi, hot showers and great ac

breakfast

cheap, comfortable and safe place, nice and clean rooms and good wifi.

arrived early had arranged for early check in

there is daily power outage (so no wifi then) but that s everytime after the rain on the whole island for

big room with pretty good wifi and our had a small cute balcony, bed comfy, good location.

marcella is amazing ud83dude09 good value and wifi

the pool was green so we couldn t use it

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good

swimming pool was small but luckily we enjoyed swimming in the lake

wifi and ac 10/10 working really well

can swim in the lake and use the onsite restaurant or pool facilities

a 9/10 rating for wifi

the location was great and they offered a free shuttle to the airport

close to bar and restaurants but not so close to keep you awake just perfect

wifi slow in the room

- good wifi, location, beds, restaurant, staff, water pressure, cleanliness, attractive, roof terrace,

picked up by a complimentary shuttle, really fantastic driver

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

the rooftop pool and restaurant are amazing, we hung out there most of the afternoon

hotel s free shuttle was waiting for us when we arrived at the airport even though our flight was early and

also the location and the fact that they offer airport shuttle

air conditioning, wifi and location

good wifi in the room

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the wifi worked well. i thought the price is good. but now i know it was too high.

the room was large and offered lots of space. the location was great. wifi worked well.

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes

good wifi complimentary water attentive staff quiet cabins very good reception staff

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

kids would be bored if we had not left for a couple hours

staff was amazing, early check in, we could leave our luggages at their hotel, hot water, fast internet, comfy

they also did our laundry for a reasonable price

exceptional speedy wifi within our stays in guatemala

the lake, helpful and kind staff, prepared breakfast for us when leaving early, clean rooms, free shuttle

reception staff was very nice, they helped us arrange a shuttle to tikal (big bus with air con, perfect transport

also the swimming pool is very cold

central location pool by the lake free shuttle to airport

wifi is bad

great location! wonderful pool that is lakeside! staff was accommodating and friendly.

allowed an early check in

they have good breakfast as well

they also had a bar with great views and the entire hotel was very clean

good value hotel. nice pool and good wifi. no complaints at all

requested a shuttle from the flores airport, but then they did not show up when our flight was delayed, so we

the colors, the pool area and the view to the lake are perfect

breakfast when available was just ok

did not offer breakfast

they have an indoor and outdoor pool as well as gated parking

pool not well maintained

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

balcony was nice along with the view, location was a plus, having a swimming pool and breakfast was great added

was great, the location is ideal and also the view, nice breakfast; also the staff was kind to us, i will

-breakfast could have been a bit larger

wifi was unusable (terrible) almost 0 english spoken in the whole place

the wifi sucks,we barely had internet access while in our room,we had to stay in the waiting area

better wifi conection and warm watter in the bath room

pool and lake view

i like the facilities, they were awesome, the pool and the amenities are nice.

the pool is too small

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

staff went above and beyond and allowed early check in which was very helpful and amazing

wifi was around 7mbps in the room, would be a little stronger out in the patio area

would have liked some wifi in the swimming pool area

the pool was a lovely respite after some 40 degree days and it was well kept

wifi did not work in the rooms and only worked sporadically in the courtyard

great quiet room. good size, nice bathroom. amazing quiet pool. lovely staff.

staff helpful to get us parking for our car

the pool was great. location was good. the room was pretty tight but comfortable beds

we had lots of fun in the pool as well

major drawback for me was no wifi in the room, which i needed for work

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd

breakfast had 5 choices available which were tasty

t like that the wifi didn t work that well in the rooms that were farther away from the main front desk

the wifi is terrible. i couldn t even get it to work in the reception area.

internet connection sporadic. bar closed at 10pm

the pool was comforting as the hotel was not fully booked during our stay, we had a lovely view of the

hotel and rooms were exceptionally clean and room service is very prompt

the wifi was terrible

parking worked well and was secure and breakfast and evening meal worked well for us

the pool and food

staff were helpful, room was beautiful, pool was refreshing

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking