the pool, the beach and all the different trees

breakfast was excellent

willing team of staff. swimming pool well maintained and clean. food good

pool and staff

the whole hacienda is beautiful. the pool very relaxing and nice.

lovely pool surrounded by palms and nature

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

there is a wonderful pool behind the restaurant, outside tables and deckchairs

wifi in the communal areas is fine but in the room it was bad, they need to install an extra router

location the accommodation close to the beach, very well equipped for doing our own meals good wifi

lovely pool and plenty of seating in sun or shade

the wifi worked great, ac worked great, the swimming pool was always clean

room (#2) was well appointed with a kitchen (and small appliances), 2 little couches, tv, bed, bathroom with

good wifi, hot water. good beds.

great staff, great location, nice view from balcony, nice bed, wifi ok for mexico,

wifi was spotty, but this was the case all over town

kitchen not really well equipped, but we brought extra stuff with us, or purchased it in progreso

for example, detergent for dishes, towel and cloth for the kitchen, some textile to cover the plastic couch

good internet, nice and clean swimming pool

finally, the wifi does work for sending emails and whatsapp messages, but almost everything else is blocked

the swimming pool was wonderful and they kept the whole hotel very clean

it has a kitchenette yet there are only dishes

we were at almost 100 degrees every day, and we need ac, the cable don't have many channels, and wifi was not

of parking on site

if i had to be picky, it was weird that they didn t have a drinks menu at the bar or restaurant

the hotel's second floor infinity pool is a perfect placement with the sunset for a background

the pool so it smells like grill/burnt plastic all the time and ruins the pool experience - wifi was very weak

hotel has bar and restaurant on main level

kitchen was absolutely dirty

good location. reasonable price. good wifi

nice family hotel with a communal kitchen on the ground floor including fridge and oven

staff were friendly and accommodating above and beyond expectations, pool was beautiful, rooms were clean and

clean room, friendly helpful staff, nice pool and great location.

breakfast was excellent and i felt like i had the whole house to myself

great to have access to kitchen as needed

excellent breakfast, everything was perfect, totally recommended

still around merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

breakfast was very good but we had wait quite long to receive it

you could improve the pool service

gym did not have

the rooms are spacious and spotlessly clean

our rooms were immaculate & there were coati & pet cats

the kitchen should be better equipped, as many basic things are still missing

i didn t take it, because nobody tell me, about the breakfast or coffee

kitchen not equiped (no pan or pot)

bedroom suite with kitchenette

nice sitting areas near pool

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery

the wifi did not work well in the rooms

free ,close parking

pool was yucky

there is no laundry service for clients. no clean towels were available.

there is a small pool in the inner yard

and miner but it would have been to have at least one face cloth in bathroom and i wanted to use pool but it

half on the staff was friendly, another half - so so. nice pool area

i didn t use it but the hotel has a small swimming pool that should be good if you have small kids

the pool looked uninviting and there was a dog turd on the astroturf poolside

restaurant on site with room service available

the big disappointment was the swimming pool

clean water at the swimming pool and embellish its surroundings.

the pool, prefer outdoor pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

beautiful gardens, very nice pool and lounge chairs

loved the pool

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

gym is extremely small and not well equipped

great rooms. lovely garden and pool area. staff very helpful and efficient.

comfortable bed, great location, great bar and friendly staff.

welcoming bar with great prices

was a nightmare to sleep there, there is too much noise since early morning from kids and their parents going

access to the pool was right out our bedroom door

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

historic villa with many seating areas by the pool and under covered lanais

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

the garden is well maintained and you can relax by the pool in the afternoon before going to the centre in the

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden

service is even 10+, pool is cleaned all the time, they are always there for you to answer questions or help

very big comfortable beds, great large shower and bathroom, the hotel has a lovely relaxing pool in a central

only thing we felt could improve was the room service and food menu

the pool area is very beautiful

breakfast great

good breakfast, too

breakfast is just corn flakes, milk, coffee and tea, bread and butter

although it s been written that there is continental breakfast no egg, no cheese, just jam and margarine

clean, nice staff, good breakfast.

good rooms just out of the citycentre with a nice pool. basic but good breakfast.

breakfast must be

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it s sort of more of a large tub

there is no proper parking

nice pool, great breakfast place attached

room service was tasty as well

nice old colonial villa, good service and good open bar with beer snacks and cocktails

parking free wifi connection confortable bed service room

center is not operative, machine down and printer down and no wifi room is outdated shower and safe box not

also i asked for a salad roll from room service

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

we came - only one bathrobe and slippers, one chair on balcony, no knife and cutting board for kitchen - eventually

i liked everything, maybe a pool service.

attentive staff. nothing was ever a problem. valet parking high quality breakfast

good location, great pool. nice breakfast restaurant. good parking area.

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

good location, great pool. nice breakfast restaurant. good parking area.

the beds are wide and comfortable and there was a lot of parking space

big parking space

room was clean and had the essentials. private parking space was available. felt safe.

the bed was confortable and the wifi was good.

there was plenty of parking for people who come by car

check in, good wifi,safe parking

parking reserved outside

you can have your meals overlooking the pool

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

there is no dedicated parking, which is a little bit of a challenge, but we parked on the street without any

a complimentary drink and canape early every evening brings everyone together in the bar

breakfast was a very delicious way to start the day

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

- the room is on the main floor and faces the pool and shares a wall with the common room, so we can hear voices

location, staff were superb, delicious breakfast and nice decor

the lady that received us was absolutely wonderful and cooked really good breakfast

beds so comfortable, pool delightful, complimentary breakfast good, service absolutely exceptional, within

wished they had a little more variety in their menu for breakfast and lunch

the staff are super friendly and the breakfast that is included in the price is also great

pet fee way too expensive

the wifi was a little unreliable - our devices kept disconnecting from the network

the pool is small but refreshing after a day out

rooms are spacious, property is absolutely beautiful and that pool looked absolutely delightful

wonderful, stylish and modern rooms and a great pool

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

we used the pool frequently and although it is somewhat small it served its purpose

the breakfast was fabulous once i understood what was possible to order

huge rooms, great breakfast and super friendly staff! not too far from city center.

asking for a breakfast to take away, you should provide a full box with drinks and food and not just a sandwitch

pool was lovely

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

spacious and comfortable. common areas are also fantastic including patio and pool

the apartment and pool area provide a great place to relax and hang out before exploring the city

the pool is big and the amenities were great

pool wasn t clean

be aware the parking garage was not on the premises but we ended up parking on the street it was safe

i saw comments about the wifi being weak but it was actually very good so that shouldn t deter anyone from

is actually no parking, you park on the street

little nice pool inside

easy on-street parking

very strange breakfast deal

pool was horrible and not maintained

the breakfast which was included was delicious

fantastic staff who went above and beyond, lovely update to a former mansion, pool was really nice

was a full breakfast menu and all of the food i tried was delicious

the pool area is beautiful and the spa area as well

breakfast was great, it was quiet and pleasant

also a full bar where yummy cocktails are being crafted

pool is just out of this world, a palace it most certainly is

wifi could be better in rooms, and a fridge in room would be nice

breakfast is decent.

all good is just due to my agenda i couldn t try the pool

mini bar advertised with the room,non existent at all

also, the wifi signal was strong everywhere but the connection was inconsistent, constantly cutting out for

the gymnasium is really ridiculous

swimming pool area was a bit of a disappointment

the breakfast was delicious and all that i expected

very helpful staff. lovely space. great breakfast.

the pool close to the suite, the overall service, the breakfast, everything was

breakfast is off-property, one street over at the paloma’s hotel

the pool close to the suite, the overall service, the breakfast, everything was

parking lote should has better access to hotel, we have to walk out through main

they dont have room service

nice rooms and beds and a little gym i used - quite old and simple but still good to have

wifi and aircon great

definitely not a 5 stars hotel. the gym was out of service

we had the loft suite which meant we had a terrace and kitchen area at the top

we were offered a very nice breakfast too

had issues with the wifi, but it could have been weather related as we arrived just after a hurricane

the inner courtyard is lovely for relaxing& having breakfast

good amenities like the gym & pool

breakfast, besides the buffet, they had an excellent a la carte service

for business travellers and for people who use merida as a fall-out base for day trips rooms are spacious and

you could hear people dragging the pool chairs around, kids yelling, etc

order room service, it was good and plenty

excellent covid precautions...touch less room service and very helpful and friendly staff.

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the breakfast was fabulous with their daily delivered fresh eggs and bacon and the

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

european standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free

the continental breakfast was delicious

the breakfast was good and not pre-packaged, i loved being able to order what i wanted, not a buffet

spacious room, quiet, with view overlooking the pool area

pool area and lobby were very nice

wifi is

is kiddie day and the pool is packed with screaming kids

loved the private wading pool on the patio

nice outdoor area for breakfast and small pool to cool off in the heat of the

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

i appreciated the air conditioning but didn't make much use of my tiny pool because it was too exposed to the

area were nice and the location is central, but if the fundamentals are missing - hot water and wifi - it makes

location was good. price is so cheap. they have free parking area for cars.

size of rooms pool staff cleanness of hotel

secure, compound parking

the room is so comfortable, the pool is awesome and is in a good location

wifi it says 4 starts

free parking lot around the corner at another hotel they have an arrangement with

the pool was small, but it was nice for the children to be able to have a swim

the location, the free parking and the bed and sheets are so comfortable

good location. decent size room. swimming pool area and parking nearby at another hotel

affordable and the size and amenities reflect that, but the hotel was kept extremely clean, the pool was refreshing

they provided everything we needed: shampoo, shower gel, body lotion, hairdryer, bathrobe, and pool towels

the complimentary breakfast was a wonderful gesture that we truly appreciated

the attached coffee shop provided a nice breakfast alternative to standard mexican fare

custom breakfast

wifi was a bit hit and miss, especially in the room

the breakfast was delicious and the cocktails too

the pool could be slightly heated

breakfast was wonderful--raoul, our waiter, was exceptional

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

no bar in hotel

we travelled with 2 little ones and they had a blast at the swimming pool

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

nothing except price was high but we had a really nice room by the pool.

swimming pool is excellent

complimentary breakfast was so yummy and the hotel was absolutely stunning.

the pool area was tranquil and offered the perfect place to relax and soak up the sun

we loved the chukum pool and the decor

the rooms are beautiful with a balcony included the breakfast is delicious the pool very

worst part is that they have a kitchen in their facilities

beautiful pool

restaurant was closed, breakfast not available. no vibe, was like a haunted house

loved some down time in the pool area

it has a private parking space and a patio with a cold swimming pool

the staff is well trained the breakfast is delicious, and the service is top

adults only, so no screaming children waking me up

to the strip although there are much cheaper options on the strip nice ambience nice shower good pool haven't

breakfast is available in the other hotel

room that i booked in the photos were supposed to have a private pool, but the room that i was going to receive

the pool was a delight in 43 c heat

wifi signal inside bedroom could have been stronger.

good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english

great staff, really comfortable, modern room. lovely hotel. decent wifi.

in corner rooms was patchy parking on nearby streets not always possible (we werent told about hotel parking

good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english

breakfast was delicious, and the location of the place is great, just in the city centre of merida,

beautiful pool area with pool beds where you'll have breakfast

great rooms, great atmosphere, nice swimming pool, easy accessible parking close by.

perfect light breakfast. friendly service. quick. beautiful surroundings.

at night as not too close to main plaza but very walkable (less than 10 minutes to cathedral ) wifi in room was

grounds and pool were very beautiful

the garden and pool area is very pleasant.

no wifi in the room

friendly service and delicious breakfast

wifi is super slow, there are no places to work properly

loved the place and the pool

pool is very small

private parking, excellent location.

the hotel as a covered parking lot, which is great if you have a rental car

the garage door for the parking made unfortunately a crazy loud noise, resulting in me waking up in the night

little bit far from the center (20min walk), breakfast was quite simple but okay

the hotel promoted things to do in merida more with brochures and magazines to read also a little bar fridge in

the room service was fantastic as we requesting food and drinks and it was immediately delivered

staff, great buffet breakfast, close to historic centre loved the colonial style, yerrace and pool

free parking good location clean

swimming pool area is excellent too

nice room, small pool but kids enjoyed it.

had a bit of trouble connecting to the wifi in our room, but the staff at the reception helped us out

great location. clean room. nice pool area with great bar service.

they have 2 parkings, one in front and one beside the hotel for free

booked a room with a kitchenette

i liked the pool and hammock

the room had a little pool which was perfect for used at any time

the bed and wifi are super, location is perfect

the pool could be open a little bit later would be great.

hotel is supposed to have a spa but we were not told