pool and staff

location is perfect. pool area is very nice and quiet.

near beach and mallecon, nice personal, english speaking, spacy clear swiming pool, fully equipt kitchen

well equipped apartments, great pool area, wonderful staff, friendly, quiet guests, good wifi

the wifi and tv kept shutting off but maybe it was because of high winds the night i was there!

ole bathroom with shower & toilet), mini '' open roof room'' to make your clothes dry, little kitchen and fridge and stove, sofas to chill, confi bed and, and of course outstanding outside area

elevator, no kitchen utilities (absolutely nothing)

for example, detergent for dishes, towel and cloth for the kitchen, some textile to cover the plastic couch

there was a very small kitchenette but no glasses, no knifes and forkes.

kitchen was not well equipped, and the front desk had no extra items if you needed anything

good refrigerator & kitchen in suite

great location, pool, and clean

balcony facing the pool was nice to sit out and relax on

kids took over the pool area - fortunately we werent counting on that for a place to relax

pool is very cold

good internet, nice and clean swimming pool

small pool, breakfast didn’t open until 8:00

hotel so in good condition but seagulls come to defecate on the side of the pool every late afternoon

hotel has bar and restaurant on main level

if i had to be picky, it was weird that they didn’t have a drinks menu at the bar or restaurant

there is a beach club included with your room and the hotel serves an excellent breakfast

the pool was not clean

still around merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking available, friendly staff, check in was smooth and

a good breakfast is served by a very friendly hostess

great to have access to kitchen as needed

excellent breakfast, everything was perfect, totally recommended

great swimming pool. cozy room. comfortable bed.

nice pool, great location, friendly staff

were several loud guests around pool after midnight and the front desk staff did nothing to try and quieten them down

pool si clean, rooms are big

pool and really good location, loved the room and the shower was really good even had hot water

beautiful grounds and pool and room just top-notch

r room service) was not only tepid but 15 minutes after finishing it, it was out of my body

the food was excellent the pool was very relaxing and the spa was the best experience

the spa is small and don t have enough staff to have availability for services

at breakfast, the items described on the menu did not match what was served

the room, swimming pool and breakfast area were clean. the staff was courteous.

the pool is a perfect place for everybody to meet

the pool.

free continental breakfast was good value

breakfast was basic as they told me when arriving

the pool, the beach and all the different trees

willing team of staff. swimming pool well maintained and clean. food good

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

about 20 rooms, intimate, walk out to pool patio from slider in room

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

pool was yucky

location away from the city centre, and many cheap restaurants around, nice pool, very clean

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

clean water at the swimming pool and embellish its surroundings.

the pool area is nothing like the photo, needs a clean and the water is ice cold

the big disappointment was the swimming pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice old colonial villa, good service and good open bar with beer snacks and cocktails

pool and wifi both excellent

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

spa is amaizing. location is perfect. bed are super comfortable.

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the lady that received us was absolutely wonderful and cooked really good breakfast

location, staff were superb, delicious breakfast and nice decor

breakfast was a very delicious way to start the day

great homemaid breakfast, we recommand this hotel at all

nice bar and restaurant, warm and professional staff

was a full breakfast menu and all of the food i tried was delicious

the choice and quality of breakfast is second to none

very strange breakfast deal

the breakfast is delicious and the breakfast room is beautiful

excellent breakfast and restaurant

car park - the room was enormous - it felt like a 5 star hotel but for an incredible value - gym and pool were lovely - food in the restaurant was the best we had across

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

though very kind, was not at the level of a 5 stars hotel, with the exception of the doormen/parking valet

good gym

room service shall be improved

check in and out was very easy. loved the beautiful pool.

the enjoyed the live music at the bar on our last night! location is ideal!

breakfast variety was amazing, hotel was clean and had excellent facilities

was no hot water on the fifth floor shower in the morning in the fitness club was in the renovation but they had very little work out

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

loved the pool

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

the pool is big and the amenities were great

the apartment and pool area provide a great place to relax and hang out before exploring the city

pool wasn t clean

spacious and comfortable. common areas are also fantastic including patio and pool

service is even 10+, pool is cleaned all the time, they are always there for you to answer questions or help

very beautiful garden, terras, building, swimming pool and room

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden with comfortable chairs & sunbeds

beautiful patios and gardens and a swimming pool to refresh after a day of visits

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the premises

bed very comfortable pillows excellent.the pool is so nice and sheltered.

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

we travelled with 2 little ones and they had a blast at the swimming pool

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

good breakfast, too

breakfast each morning was fantastic

beautiful hotel. impeccable service. delicious breakfast.

great breakfast and attention to our needs and requests

breakfast was very good, tasty and healthy

small but well equipped gym, whole hotel had a nice feel to it and the receptionists were very friendly

restaurant only open for breakfast. no bar or food available later

pleasant large green space outdoors with a partial shaded swimming pool and plenty of loungers and hammocks

the only thing i can think of is that i couldn t find any pool towels by the pool.

gym is in very poor condition, please work on it a bit so you can offer a real gym for the hosts,

the staff were excellent especially raul who served our breakfast

building, garden, the breakfast, the friendly staff

the gym is simple but very nice too

pool needed more maintenance, a little small

breakfast was good

the plunge pool needed a bit of cleaning; the patio could have done with a sweep

we had the two bed master suite that had its own lounge and small garden with plunge pool

plus the hotel itself had a great bar and breakfast options

we stayed in one of the rooms with a private pool which was very spacious and well designed

breakfast options could be a bit more clear but what we had was great!

the location was perfect and the little breakfast restaurant was superb

restaurant was closed, breakfast not available. no vibe, was like a haunted house

it has a private parking space and a patio with a cold swimming pool

beautiful pool

maybe update the pool area seating?

the aesthetics, the staff, the gardens, the room, the breakfast, and the pools

the most wonderful 3 course breakfast is served on the beautiful patio with views of the courtyard

beautiful rooms, fantastic pool

beautiful property with a gorgeous bar to hang out in at night and breakfast included. lovely

excellent breakfast by the pool

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and rooms

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning and hot

a complimentary drink and canapé early every evening brings everyone together in the bar

big and clean room, beautiful garden, nice pool, fantastic staff

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting in the beautiful patio

breakfast was varied

no tea at breakfast was a problem

the staff were lovely and even made mr breakfast early at 5:30am before my bus to the airport

pool is very small

great pleace. you can walk to the donwtown. the breakfast is good. bed and shower are also good.

access to a gym

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

loved the rooftop pool

everything except the pool

the pool was not functionable.

room - pool just there ready for a swim in the morning

the pool close to the suite, the overall service, the breakfast, everything was

the bed was comfortable, the air conditioning good, and a lovely little pool

beautifully appointed throughout with a long dip pool in the courtyard

the choice for breakfast could be better for the

very good facilities, including nice pool and kitchen with coffee/tea available 24/7

and varied breakfast to the extremely friendly and helpful staff (all of them) to the tiered pool - our entire family had an excellent time

great breakfast

also, i loved that the self-serve coffee and beverage bar is available 24x7 (breakfast starts at 8, but i am always ready for coffee before that

good location, nice pool, decent breakfast, and all at a reasonable rate.

breakfast is decent.

it was ok for a 2 day stay. parking spot

good location, near paseo montejo ample parking lot friendly staff

very polite staff, parking area seemed secure.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

water to fill up your empty bottles and also coffee, tea and some pieces from the bakery for breakfast

the pool is small but refreshing after a day out

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

were having a pool party till 22

the breakfast was amazing!!!

nice pool area

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

i like the pool and the restaurant is pretty good

the elevators work well, and the roof garden bar and restaurant are lovely

everything ! love the place pool service cost location

the pool is small, i didn't try to attempt to use it.

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

pool was smaller than expected

the swimming pool is very small

minor thing, if you chose this hotel for the swimming pool don't

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take their time to have a conversation with you, amazing food

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a reasonable price ($270 mxn for up to 3kg and $90 mxn for

shared kitchen with free coffee and appliances was nice

the pool is gorgeous and i loved that it even wrapped around the staircase

unfortunately, we didn't get a chance to swim in their gorgeous pool due to bad weather, but it looked amazing

no wifi in the room, thin walls.

the building is very modern, the room was huge with a nice view on the pool and the patio

loved the pool area

spotless, comfy, great air con and pool

nice little pool, good breakfast, great location.

great courtyard and pool to hand out during hottest part of day

care is taken to make sure the reception area, dining area and lobby area, pool and rooms are clean and well maintained

breakfast is good, but sometimes we had to ask for the basics (ie we received jam/honey and butter

no place to lounge near pool. not really a pool, almost just a beautiful water feature

rooms, vip service, relaxing common areas with a pool

design , pool,

limited bar hours and limited breakfast options

rooms was perfect, breakfast. pool

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

pool area was wonderful and our room was spacious

patio over pool area

parking, wifi was not very good (cut), employees do not speak english at all, breakfast very

great location. great staff. super breakfast.

adults only with children

adults only, so no screaming children waking me up

beautiful pool area and the paintings on the walls

friendly service and delicious breakfast

pool may need to have the filter working.

breakfast was good

really comfortable and spacious with its own terrace overlooking the pool

the staff were really helpful and organised parking and laundry for us

i am vegan and they prepared a special breakfast for me that was outstanding

we thought expensive especially as breakfast not

breakfast has very limited options. pool needs cleaning.

wonderful. great fun for the kids. lovely place. very comfortable suites.

wonderful. great fun for the kids. lovely place. very comfortable suites.

pool was cold - so we didnt use it. no windows in the actual room.

would expect more chocolate in the breakfast menu as the hotel is called xocolate ;)

design food gym location

breakfast was one of the best we had

nice pool and terrace

amazing pool to enjoy after a day's sightseeing

beautiful inner courtyard with a lot of exotic plants, cool pool amazing to refresh after long walks in merida's old town

beautiful pool area with pool beds where you'll have breakfast

we also appreciated the included breakfast, and found the staff to be very friendly and helpful

great pool area