free breakfast was huge and tasted amazing

garden, the views, the swimming pool, the decor, the hacienda style, the kiaking, the location, the breakfast, the beds, so clean,

a beer in the hotel restaurant is three times more expensive than any other bar

the wifi was very good

lack of breakfast options

the road on one side is very loud with motorbikes, kids, shouting

pool too cold to use, restaurant staff inattentive.

good pool and access to the lake

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

the pool is fantastic for kids

the kids enjoyed the pool

pool should be heated, it was too cold to enjoy, the jacuzzi by the pool should be available at no

also, our room was next to the restaurant kitchen and next door to another bar that had music

spa was not 100% functional and sometimes food would take too much time to arive

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

the bar next door hosted karaoke night until 10pm. it was uncomfortable!

they did not have room service and were not flexible at

place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake and vulcano - unforgettable

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

room service was also not good

pm is too early.

didn't like that there's no room service

everything but the pool need to have reservation to be use . thays is what they said.

the property is lovely the pool is great.

wifi

also there are spa treatments like sauna, massages, hot tubs and swimming stops

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast but it

breakfast with a view of the volcano was pure paradise we could have stayed another week

breakfast that is included is incredible, the cabina was amazing with the most incredible views,