breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast but it

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the facilities

breakfast was good enough. personnel was great. location was awesome.

the facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the

nice temperatured pool to play with a baby

nice pool and hot tub area

i arrived 30 mins before the 3pm check in and was told i would need to pay 15 for an early check in if i wanted to access my room - this would be understandable for hours earlier, but

breakfast was fair

paid for breakfast included but the breakfast included was not the buffet but a plate with a few typical

beautiful garden, roof terrace. good breakfast.

great staff, great facilities, great bedroom, great massage, great breakfast

the complimentary breakfast was fine but minimal given the cost of the room

dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

only complaint if i have to have one was the breakfast isn’t good

hotel, really lovely pool and well kept rooms and general areas

pool very nice and heated so swim in early hours when i could not leave was the best thing about

lovely swimming pool and antigua is delightful

the best part is the hotel offers free parking

the parking.

the staff and room service is just top of the line

pool towels provided

is a beautiful property in a quiet location, with a big courtyard, garden and a pool

rge supermarket) and a very nice fresh breakfast!

slap dash breakfast, no list available and non of the staff speak any english so a little difficult

was clean and cute, staff was nice, breakfast was very good

like a text whether we want the room cleaned, providing an extra blanket, and the freshly made breakfast

enormous room, nearby a shopping centre

lovely staff, delicious breakfast, i would stay here again every time i visited antigua.

staff was very friendly and helpful and the included breakfast was excellent

ala cart breakfast very good

- the breakfast was included and wonderful

it is possible to pay for laundry services

the breakfast was very good and so were the staff

i just liked the breakfast lady.

breakfast was good, we had tamales, and the patio was nice and clean, service was good

there was a nice enclosed central courtyard too, we were able to have breakfast there, or in the dining room

good breakfast, friendly staff, very clean.

property has a lot of amenities for kids, lots of outdoor seating, breakfast included in our booking was plentiful and good

the thai spa was very good.

spa

this is a great place for kids-- there's a little daycare room, a large pool, pingpong tables, a playground, and more

fantasitic breakfast, staff extraoridany proactive, very kind and helpful with all.

the courtyard to the hotel is dreamy and breakfast was delicious and made to order

breakfast is mediocre and they were slow to bring the food

front desk was very, very helpful; they arranged transport, laundry service and, when construction and late night disruptions occured, they tried their best to

there could have been a bit more welcoming atmosphere, it was slightly unclear if we could have room service, car service etc

the pool is awesome

it is clean and the breakfast was great as well

the views from the rooftop deck were amazing where we enjoyed breakfast each morning

although the pool was tempting, we did not use it

wonderful patio with swimming pool

but if i have to make a suggestion i would say to include maybe a few more options in the breakfast

if you need an apartment with a washing machine and kitchen, this could be a good place for you

having parking on site was a nice bonus

i liked having parking and confortable accommodation

kitchen had everything we needed for preparing meals, and the living space was very comfortable for

plus, it's got parking inside the property

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great meeting with my clients

the wifi connection in the bedrooms was not good

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

wifi was amazing and the workers were so kind and helpful

rnered, room 32)

i also didn't see the wifi until the day i was leaving

stable wifi,the water in bathroom is hot. clean the bathroom immediately.

good breakfast

the staff were accommodating with regards to our baggage and early check in

wifi was good, but it looked like we were the only people there so may not be as good if there are

mentioned, i'd skip breakfast and coffee at the hotel

breakfast was excellent!

wifi

wifi did not work, parking not at premises

rooftop and spa. the dining room and bar were nice

it is an awesome property, with kind and helpful staff, beautiful rooms, excellent breakfast

the breakfast was great

delicious breakfast, i would definitely return to this hotel

marina and her staff are always attentive but never intrusive and breakfast in the courtyard is a perfect start to the day spent exploring antigua

breakfast was quite good and once again staff were extremely accomodating

breakfast included was perfect

asked for early breakfast ( 7 am) before we left and were refused

you can getvyour laundry done across the street

the ladies at breakfast were helpful and the food was delicious

the central garden was a beautiful and relaxing place for a nice breakfast and for an evening drink

parking is not on premises

i was in the section with the lap pool and it was wonderful

gym is nice and adjoining spa has sauna and steam room too

with free weights, machines & cardio equipment; central location for exploring antigua; beautiful pool with drink/food service

response from room service 100% parking logistics are

breakfast is amazing

the breakfast was delicious and they let us leave our bags while we did the acatenango trek which was

my husband and i love the breakfast this hotel serves

breakfast was good the location was excellent the staff welcoming and helpful

breakfast was included and very good every day we had it

the breakfast menu is superb

the wifi can also improve a bit

good breakfast

breakfast

also, showers are a problem across guatemala wifi was spotty at times - i was working from 3am guatemala time and until 5am wifi was coming and

wifi

the room was spacious & i found the wifi to be strong enough for streaming

great staff, excellent breakfast, comfortable place to stay.

however, we had 2 kids, 1 fully grown and one teenager to be

wifi poor at times

i liked the spa tub and the security of the place. it was also very quiet and clean.

the wifi was weak - we could scroll the web most days but not take video calls

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi sucked

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

the advertised plunge pool doesn t exist. it s just a pool.

the pool helped rejuvenate us and we loved the view from our porch

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a quick swim

have a very nice swimming pool

breakfast varies every day and it is served in the garden if you prefer

breakfast was included every morning which was a nice bonus

breakfast was always different and we couldn't choose

didn't try the breakfast this time but it smelled amazing

the location was excellent, and the breakfast was delicious

we loved eating breakfast in the garden

the breakfast was fresh and delicious as well

wool from other clothes at the laundry), lots of hot water in the shower and nice made-to-order breakfast

free breakfast, staff was friendly, room was clean every day, & free parking with a big gate & security

my friend is coeliac and they provided gluten free pancakes for breakfast which is unheard of in most hotels

breakfast there was no buffet

courtyard, nice tented breakfast nook, lush gardens, we liked the old style decor, included breakfast was delicious

did not get to try their breakfast closes too early but if you're an early bird your ok

noisy room off the lounge, breakfast area

location was brilliant and breakfast was lovely

there is a pool, but it is small

no wifi or phone reception in the room

building work going on and pool being cleaned as we there but this did not spoil our stay

parking, staff excellent breakfast, attention to my special needs

the plunge pool wasn t working when i was there, a primary reason i chose the place

new trendy hotel in the heart of antigua - staff v friendly - nice breakfast with absolutely superb views on the

my room was right above the laundry room, don't was loud at times

the hotel was exceptionally clean. outstanding staff. breakfast and wifi were good.

good location, breakfast was delicious, clean

breakfast was nice and you can eat on the terrace looking out to the volcano

prepared meals at the posada's kitchen but the some utensils (frying pan and pan) were old and not appropriated for cooking

staff was helpful to arrange for expedited laundry services after an outing to acatenango

you can also buy food at the supermarket nearby and use their kitchen

overall wonderful n great lil kitchen

first room i was assigned was in a dark corner next to the laundry room

the staff is super sweet and helpful with arranging outside services like laundry, drivers, etc

great food and bar here too

that helps education for the kids

the staff had kids at the schools and were well-informed about the impact the hotel was making

hotel, great design, good attention and amazing restaurant, with a social approach to help kids in communities in guatemala

the location was fine and the laundry service offered was good.

close to a bar (party hostel) so thursday, friday and saturday it's party until 0300

also, very noisy, bar gets packed and rooms are literally next to the bar

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

there's a restaurant and a bar at the hostel

place; beautiful courtyard with seating and a fire lit in the evenings as well as two indoor bar areas (generous happy hour and decent beers on tap)

also they charge 40q a lb for laundry which was literally outrageous

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

the laundry service shrank/damaged my clothes beyond repair

couldn’t do laundry because it was saturday night and there is no laundry on sunday

they offer laundry services for 3-6 euros, depending on the load

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

the laundry service is high recommendable

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

wifi works

wifi worked well in our room next the the kitchen

it had wonderful kitchen and laundry facilities

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

the staff was outstanding and the breakfast was delicious

breakfast which can be taken in the downstairs cafe or the rooftop has a choice of set options

have stayed at many fine hotels, but this raises the bar far beyond any expectations

wifi poor in room. outside good.

wifi in the rooms was poor

internet in my room didn t work, i had to stand by the door to catch wifi

wifi signal in the last room at the end of the corridor

wifi is basically nonexistent

breakfast was also very good

good location, breakfast is very simple but feels like home

delicious breakfast like home made

breakfast was ok. tipical. a little fruit or juice would have been nice.

they prepare breakfast early in the morning and they do it while listening to music

for an extra charge they did my laundry and it was much appreciated

facilities were great, we used the kitchen a few times, the showers were hot and powerful and the wifi was good

with everything in walking distance, nice sunny terrace with fabulous views of the volcanos, good wifi, comfy beds, free drinking

location, rooms were clean, you could do laundry at very good price

this place has a great location, helpful staff, laundry service, good security, and a great value

parking is available on site

wifi but it was the storm that stopped the wifi so it's not their fault

wifi was intermittent

complimentary parking off the street at the hotel

they even helped us to send out our laundry to get it done

basic kitchen and a very good and fast laundry service

free filtered water and coffee/tea facilities friendly staff paid but very quick laundry

cleanliness, warm staff, quiet sleep, laundry service is a plus, and of course its location

they also offer a laundry service which was quick and well priced

laundry for a reasonable price

the pool!

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were never given to them (they were)

also, their laundry service was fast and did a good job for a fair price

the pool was clean and had a mix of loungers in the sun and shade

love the location, the pool and the pet friendliness...

specially in the room we had almost no connection

wifi is very good, there is a fan in a room, breakfast is exceptional and the hotel is very

only thing was no iron in the room or laundry service. we managed.

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

laundry service and the beautiful garden and seating area

even the wifi signal is low

the second one didn t have a good wifi connection and i found two roaches on the room

all three rooms had weak or almost zero wifi coverage

working wifi

wifi worked quite well :)

the room was huge, the breakfast was awesome and all the staff exelent

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

great breakfast

breakfast was delicious

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

beautiful rooms and amazing views from the pool. very nice staff.

pool is small but a beautiful setting

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

pool is much smaller than expected and not conveniently situated

laundry service was poor

their laundry service is great and fairly priced

we could store our luggage and they could help us with our laundry very quick

even they don’t offer breakfast, they have common tables, microwave and coffee for self service

great coffee and breakfast at the cafe cafe just 2mins away

especially the breakfast and the excellent, helpful staff

breakfast was very good

excellent breakfast.

my kids loved the pool

such a nice place for a small, tiny , 3 machines, 4 square metters gym.

bathtub was huge (high) making it very difficult to get in and out for older people or kids

the restaurant was great and i ordered room service- which was easy to order, quick and delicious

pool deck was being worked on as it was open

amazing breakfast, beautiful hotel and wonderful stuff

the breakfast was very good - probably the best hotel breakfast we have ever had

breakfast was included in the price and a variety of options were included

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really appreciated after an overnight bus from flores