staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

gym was nice and clean

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

no complains. perhaps the gym could be somewhat better equipped.

no food service ud83dude03 but we had a kitchen so it was wonderful!

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

gym and pool facilities are good

the best, the swimming pool, the gym and the rooms with two beds completely separated

it was cozy and very comfortable and it was nice there was a kitchen.

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

the wifi. it doesn t work in the bed room. it he signal is too weak.

you could only order room service at 8pm mon

only problem is that the bar and restaurant only open mon - friday

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service is more than a price of a coffee

access from the highway with secure parking available on site

bed was comfortable and room was clean. hotel bar and bar staff were cool.

hard beds, noisy ventilation system (outside the room, impossible to switch off), no breakfast (just a croissant and a coffee in the adjacent

breakfast is 5€ per person and consists in a croissant with butter/jam and a coffee/orange juice

only croasan or tost but tost you must to pay because is not include in breakfast

concept of double stage lodgement with 3 rooms and small kitchen was interesting

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

not possible to get a coffee until 11 when the bar opens

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

the pool is small, but calm

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat and let them just pay there

the rooms were nice and clean, the pool is great

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

location very good, near moncloa metro station. room fine and fitness as well

loved the pool only pity they closed it for a season so could not enjoy it that much

the bed was a very comfortable california king, it had all the amenities we could want, and the breakfast was ample, varied, and of excellent quality

i've stayed here once before, during the summer, and they have a nice lounging area and small pool on the roof

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

location was great, the hotel was very clean and the small kitchen the room had can be very useful

wifi did not work very well

we enjoyed having the small kitchen even if we didn't use it too much

basic kitchen

the room was very spacious and there was a huge terrace. breakfast is very good.

it doesn t a gym, pool nor a bar.

only unpleasant surprise was the limited breakfast where you have to pay for the full buffet even though the breakfast was included in the

location right next to subway station beautiful hotel with a bar on-site room was comfortable helpful

not many choices for breakfast, would love to have fresh veggies and fruits.

while we were in the room so i have to say soundproofing is good, no complaints about the wifi (on the contrary, it was actually fast), and i have to emphasize, again, that it was very (-)the wifi was a bit slow. other than that, it was perfect ! (+) the high speed wifi was amusing (-)wifi was weak. (+)it has a nice enviroment. the rooms were clean and welcoming. the wifi was very fast. (+) wifi is good and free (-)wifi is really poor (-)wifi gets weak at daytime. (+)everything good .wifi poor. (+)room was spacious & comfortable, plenty of accessories in the bathroom & the wifi was excellent

everything apart from the wifi, toilet and sound insulation.

breakfast good. very clean. great central location. staff very friendly and wifi very good.

large bed, it was very clean, daily room service, fabulous breakfast, room was quiet, air

wifi

size room, cupboards and shelves, good air-con, wifi ok

gym was ideal for a workout and has everything you need

facilities are very thought through and allow anything from a good gym workout, a swim or lounge with a view of the palace, or working alone or in teams in the

we were thrilled they had a free laundry room

just perfect for solo travel. enjoyed the gym and rooftop bar. everything you need!

room overlooking the palace

room service did not meet my expectations. looked better in pictures but it's less than average

no room service available

wifi worked great

the room service food was really overpriced and not that good.

room service was like none i have had before, absolutely beautiful food, hot on arrival and cooked

did not personally go) and access to 360 roof top bar

good buffet for breakfast very good wifi

was fabulous, hotel was elegant and welcoming, bathroom and room service

location, staff, breakfast, rooftop, room, everything!

everything.. the staff accommodations and roof bar and breakfast all excellent!

also gave us a late check out

wifi was kind of slow. several times i did not have any connection .

and room service should be available 7 days a week

checked in quickly, late check out no issues around 1pm

top -location -service -check in /out -very clean -nice view -fast wifi

had a 2 bedroom apartment including a washing machine for laundry

room service and reception staff

friendly stafff very clean rooms great location and great 24 hours room service

the staff was very courteous and the breakfast was great as well

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

the buffet breakfast offered at check-in was great value, offering quite a few options

the pool was fantastic

the pool facilities coud have been cleaner / better.

pool available

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool, the cleanliness of the room

spa shut on mondays

sofa bed was a little too small for our two kids aged 9&11

the spa and the gym downstairs are amazing as well

gym not very well

during the day and night better cable channels working air conditioning in the rooms better room service quality and options

hot tub spa was very nice after a long day of walking

room with an amazing terrace with view , location is great , inside the hotel there is nice bar and

with room service is not good for my taste and too expensive

the spa bathtub and terrace were terrific

the staff in the bar were also really friendly and helpful

gym is a little basic

worth to pay extra for late check out

excellent customer service. fab room service

i didnt like that the fact is the gym is small and barely called a gym

the hotel did not forewarn us that room service would not be available one day due to

wifi could have been better. breakfast without prepayment overpaid with 20 euros

free foosball!!! i had great time playing foosball bar with my kids

it was located in a good area walking distance from stadium, room service is available

staff excellent and pool area on roof clean and has bar and music

really not for family with kids

nice hotel with a rooftop pool, location is perfect few mins walking to gran via and other central locations

pool hours were a little too short for summers

it offered the amenities i was looking for - rooftop pool with an excellent view, very clean rooms, a very tasty breakfast and incredibly helpful

it had a good breakfast, nicely decorated and clean rooms

we loved the rooftop pool and terrace

centrally located. friendly staff. the hot spa bath was a real treat.

roof top terrace and spa amazing! beautiful views

the wifi could have been better,it was really slow sometimes.

internet wifi was poor in my room

location - excellent lovely room with terrace and spa

perfect location. helpful staff good breakfast spacious balcony

breakfast was good with enough variety

very convenient. the room was small but clean. the breakfast!

there were kids running and yelling in the hallway and on the stairs for hours

the kids were running throughout the whole floor at night

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

location, rooftop pool, comfy rooms, great breakfast.

breakfast needs improvement if you want families to come. nothing for kids.

bathtub could improve on safety manners for kids and mature guess

the gym was a bit small and with minimal equipment

breakfast was good.

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

very good breakfast

the location was great and the room was a decent size, the breakfast was nice.

the breakfast was healthy and very good as well

very good location and clean rooms and stuff were friendly . breakfast was excellent

i don't eat breakfast but their quality and variety is really perfect

my phone couldn't reliably keep wifi signal in certain parts of the room, including when sitting up in bed

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm drinks

wifi seldom worked and would regularly drop. refrigerator did not work.

location' service, room and breakfast - all over perfect

not open late enough and no room service

there is a rooftop bar with a pool, but pool were not open when we were there

the pool was a nice treat to

location gorgeous interior spacious rooms amazing pool & rooftop bar friendly staff & great cleaning

excellent rooftop pool and bar. centrally located with onsite parking.