to get to and from madrid, didn't like that we had to pay 8€ extra a day per person for a breakfast meal, wifi was not available,

- requesting a taxi by hotel staff went fine - breakfast is fine, the coffee is nice

good spanish breakfast

rooms were well-kept and the room service was amazing

we did not take advantage of the breakfast

fantastic wifi connection (number on your check in card) you can pair your phone to access netflix/youtube (+) free fast wifi (-)wifi signal didn't reach my room; ended up having to change rooms (+) there was an issue with wifi which was resolved very well, the reception people dealt with it very quickly, alejandro on (-) poor wifi connection, you keep losing connection between time to time (-)the wifi was poor, very slow and would disconnect frequently from the network. (+) wifi works reasonably well (-) the wifi requires you to login every day

the breakfast was a bit overpriced

excellent breakfast

very modern, clean and spacious hotel with excellent facilities

also, room service food was below average and limited pricey restaurants nearby

the breakfast is good.the foods are good also!

very friendly service. nice gym. good prices at bar and restaurant.

no kettle in the room, but the staff at the bar provided hot water for the baby

there is basically a bed, shower and a sink, and there was a there was essentially no lobby and breakfast came out of vending vending machine machine i thought it was extremely expensive for what

there is no option for breakfast, you can't smoke even in your balcony,

no breakfast, room too small but price is relatively high.

breakfast in the reception area

the breakfast was wonderful, something for all tastes

we arrived early in the morning just to drop our luggage, but as a room got free, we were allowed to early

told me to leave lugagge on the kitchen or garden but that’s a common space so it’s not safe

super worrying about cleaning conditions of the house, i couldn't even leave a cup of tea in the kitchen and that i find it

the location was not too far from the metro station and some restaurants. the kitchen is good.

kitchen was clean and the room was prepared in advance.

incomplete kitchen equipment (kettle)

room service or restaurant in the evening

terrible wifi

lovely hotel, cozy rooms and strong wifi! very close to the metro.

staff very friendly at reception and bar

poor wifi

they were also very happy with the breakfast here too

very helpful staff, tasty breakfast, comfy bed

the breakfast also offered variety and was cheap

lack of facilities like mini bar and kettle

good location - supermarket and restaurant close by. small bar in hotel. comfortable rooms

gym exist

labyrinthic layout. gym is very incomplete. a little further from the city centre.

the hotel also offers a solarium on the seventh floor, a laundry room on the sixth, and a gym in the basement, which are all nice added amenities

we could do with more sun beds around the pool

swimming pool was closed

lovely terrace with pool but not there long enough to use the pool

your charges at your swimming pool bar were different every time u went for the same order

they had a mini bar in the room

staff clean room nice buffet breakfast with much variety great room service dinner

us situated with food & gave us a great upgrade, as we got there late in the evening right before room service closed

location, decor, kids amenities,

i m very appreciated about the given late check out which i requested

the gym is the best hotel gym i've ever been in, even has a squat rack which is extremely rare in a

in and out of the tub can be dangerous for elderly or handicapped people, and having a bar to hold onto and something on the floor of the tub to prevent slipping could be very helpful

safe box ,no refrigerator or bar cooler in the room

daily room service to clean your rooms, so i would come back to a well made room

they allowed us for early check in without additional charge.

thank you so much for the breakfast to go

also the staff is great, and we could do early check in that was amazing

rooftop pool is a nice bonus after walking all day in the city

nice staff, nice facilities, big room, comfortable beds and very nice pool on the roof (six or seven floor)

the pool water was cool.

swimmimg pool on the roof amd gym on ground floor

there is a restaurant in the hotel for breakfast, and room service

bed, great shower, great wifi

breakfast was phenomenal. very helpful staff. quiet room as requested. no problem with wifi.

to reina sofia, prado, retiro, nice room, great bed, friendly staff, easy check in/out, okay wifi

courteous and very helpful staff. room service food menu.

hotel staff very friendly, mini bar in room very reasonable prices

room service has to be ordered via phone

they also have special hotel stuff for kids, including a plush toy and special soap and for kids

the wifi was very fast and during my stay up 100%

location, service, bar, pool

room service would be great.

strong wifi

very clean and comfortable , all the facilities included (gym, pool, the food ) (+) small gym and pool included (-)gym should have towels and water bottles (+) the view from the room was good and the gym was also a bonus

pool was well maintained as well

swiming pool area and faciliety are excellent rooms quite and ample, bed great

gym is tiny not sure how two people should work out at the same time

nice gym with water provided

great value and nice size room and bathroom, and strong wifi

room was extremely clean and comfortable, with good wifi

wifi works

our family of 4

comfortable bed, sheltered terrace with pool and bar / restaurant, very good gym - we didn't use the spa but this was adjacent to the gym

alone with three young kids and required some assistance booking tickets and finding a courier service for luggage

could have told us about the other restaurants not sure why the excellent gym is only open from 9 am on

location of this hotel is perfect, the pool is great for a city pool and better than being rooftop, sadly we didn t have time to use the

breakfast was perfect

well kept, nice pool, great staff

also the swimming pool is good and the bar too

could not get wifi

that does not offer room service

great location and early check in

we stayed in a family room with one queen bed for the parents and two singles for the kids and there was even a curtain to separate the kid from parent areas

right in front so kids could play without worrying about cars, museums and retiro park very close, great restaurants

good breakfast

didn’t try the restaurant or room service but both options looked great

the christmas night the barmen was absent in the lobby bar and the staff was rush serving easy overpriced drinks, but i

i wish the breakfast is free including the price with the room charging.

i explained that i am a premium member and as my partner was unwell could we get a late check out

nice small bar for evening drinks and light food

the shower was not the most friendly for kids. slippery and difficult to bathe them.

just wow, i stayed together with my family

consistent difficulty logging on to wifi

need a bit more to offer at the bar in terms of food

i would like a coffee maker in the room and breakfast included.

the place is great. breakfast is fine but takes a while. just be patient it will come to you.

triple room was spacious - almost like two rooms (with two tvs - kids loved it :)) and it had a big terrace

location, breakfast, practicality, closed to everything

no breakfast and the view from my room was a brick wall.

beautiful clean great room service and bar burgers. highly recommended!

ac, food, gym, big bed, spacious rooms, great shower, nice restaurant

the room was modern and very clean and room service was always very prompt

gym open 24 hours. staff were so helpful and kind.

eakfast and dinner)

they also allowed us to have a late check out so we were happy with that

the sitting are, it was very small and the bar wasn't opin over the day

the breakfast was exceptional as well as the room that it was served

the spa is very relaxing

the thai spa treatment package was very good

wifi is fast and reliable--i was able to conduct a zoom meeting without interruptions

the spa and gym needs updating , a bit tired

nothing much, could do with an indoor bar area for when the weather is poor.

worst pizza i tried from room service, shortage of manpower in the hotel.

the ham and cheese sandwich from the room service menu - it s horrific seriously it s not congruent with your overall

didn't realize there was no swimming pool which would have been great given that madrid was so hot when we were

room service. pool. main restaurant. door service.

the room service was difficult to access and overly complicated, what happened to the good old days

the bar could be a little more 'cosy' - it resembles more a fast food outlet than a hotel bar.

excellent breakfast in a very pleasant setting

breakfast buffet was filled with fruit

very confortable facilites, service could not have been better. breakfast was delicious.