very nice staff, awesome pool

was excellent, well cared for grounds and pool

they don t offer wifi and we loved it

we only tried deserts but they were lovely, as was the breakfast (75pesos extra for cooked) (+) top up you breakfast with some eggs, it s really worth it (-)small remark (if we must add sth): the (included) breakfast was rather basic. (-) the breakfast was more like snack and coffee (-)swimming pool did not seem clean enough to use. breakfast offering is a bit light. (-)breakfast italian style (minimum) (-)basic breakfast was included (-)very poor breakfast (+) we added eggs and beans to our breakfast and it was pretty good (-) there was a swarm of bees in the breakfast area

the eco style rooms were all separate and nestled in the jungle with parking nearby

the all place is really cool and they have many common areas like kitchen, pool, yoga room and living room that makes the all space the perfect eco habitat to live in harmony

a beautiful place in the forest, all materials remain natural the staff is amazing as well as the pool, the lounge chair and of course the

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

great breakfast, amazing owner, great atmosphere :)

they made a tasty vegan breakfast for me as well

i regret not having spent more time, enjoy the pool and explore the area

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

we saw a wild tucan from the comfort of our window kids were just loving it

the wifi signal is not so strong in the bedroom - still manageable from the kitchen

it was too rainy for us to want to use the pool, but it looked lovely - large and clean

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool was cold but might be nice on a hot day

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

the pool.

gorgeous roof top and pool

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

awesome food! great pool activities and facilities

more beach activities for kids

not enough options to eat with kids

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

room service which is supposed to be 24x7 - took 2 hours for food to arrive

entertainment is great at night, there is a bar that is open till late with nice music

want room service

breakfast at cocotel was amazing

>shuttle wait times >lack of clarity about the details of reservations and activities >high pressure

our kids loved the water park on site

t just the activities at the pool area) and proper performance night shows

move you from one place to the other, the waitresses (specially at the green break restaurant), room service and front desk staff - everyone went above and beyond

water park and cirque du soleil show were the only good parts-the kids enjoyed it

our daily tickets to the juagala water park which was just a mind blowing experience for our kids

the 24 hour room service was handy and we used it almost daily for breakfast

room service was very slow

lots of really nice pools

job of clearing seaweed from the beach - rooms very nice- outdoor shower, indoor jacuzzi, outdoor pool - food better than most all inclusive, but not gourmet - food and service at generations

the 24 hour room service was handy and we used it almost daily for breakfast

all restaraunts were amazing and breakfast and lunch buffets are great

breakfast was just ok

breakfast was fantastic

spacious room, excellent room service, very good housekeeping

the gym had the latest technogym cable equipment but still a

rooms are something wonderful and the roof top with different jacuzzi and bar are romantic and

the rooms are spacious, featuring a spa like shower and tub, and all have a magnificent ocean view

room shower was broken, 2nd room air went out, 3rd room patio room broken, bugs in the tub and kids on a all adult

pool, amazing view from balcony and terrace.

breakfast was especially good because everything on the menu was hearty and very different

were activities for the whole family, kids club, teen club and plenty for adults, the swim up bar was the icing on top of the cake

a huge room with a large bathroom and hydro bath lots of programs and happenings good gym and spa facilities all inclusive service beautiful poolside and surrounding lovely entertainment staff

feelings a huge room with a large bathroom and hydro bath lots of programs and happenings good gym and spa facilities all inclusive service beautiful poolside and surrounding lovely

a little confusion with room assignments

wifi could have been better in the room.

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

breakfast is great

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas and quesadillas from tia dahlia

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an exception and not worthy of any real critique the food in woodend

very friendly beach bar open until late evening

the spa, beach, pools, and room were also amazing

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

if something will need more space, remodelling the gym will be nice

beautiful pools and super friendly

i think its time for maroma to perhaps redo the gym and make it more like akumal

service, friendliness, and just being pleasurable to be around: sergio at the daisy beach bar always remembered our preferences and even taught us a few new words in spanish and mayan

have a mini bar in your room, no 24 hour room service, with 4 pools, no jacuzzi, only at the spa (jacuzzi was not up to temperature), old unmaintained furniture at the spa, hard as rock beds

bar tenders pablo at the lobby bar and gustavo at the pool bar made very good drinks/ie more mint leaves in the mohitos, extra mango flavour in the

was not alot to do there with kids i would of like to of had more shows to see at reasonable times

i especially enjoyed the pool with the bar - special shout out to gustavo for going above and beyond for any drink requests i had

my mom was elderly and needed ride in rain and they said golf carts can’t be driven in rain

great pool and pool bar, beach bar and coffee shop

too many kids

this is very good place for kids as well and they take care of you all the times

the kids section and club is great.

pool appeared to be green

the pool looked better in the

beautiful building and shared kitchen. gorgeous pool comy rooms amazing kind staff

also: clearing out some of the clutter in the kitchen & the pool area would make the property more inviting

we didn’t use the pool area in the end as puerto morelos beach is so beautiful

kitchen was good

kitchen had everything we needed

location was great, the pool was directly outside of our room which was a bonus and great for the kids

nice landscaping, pool, in a good area of town, near everything

wifi was excellent in case you are doing work

spa is a great additional, if you want to relax, but it is not cheap

rooftop bar wasn’t open 2 of the 7 days. room needs better storage, hangers, drawers.

pool and rooftop, extremely clean and the staff beyond kind, friendly and accommodating

i would like to have taken advantage of the bar and restaurant. it’s not open every evening

very friendly staff, hotel was clean, and the upstairs bar was very nice.

the pool is fantastic

breakfast was delicious

all inclusive with room service 24 hours

no food options between our 7am breakfast and 12:30pm lunch options opening

the beds was very hard. i wish the sports bar was open the last bar closed at 11pm.

did not like being harassed to go to a chain resort for breakfast to listen to a presentation about time shares for excursion discounts

authentic mexico. beautiful beach. nice pool. restaurant and bar on property. staff are great.

bar staff served drinks and appetizers by sea and pool

the proximity to the beach, the in house restaurant and pool

to beach and pool

arrived early but they allowed an early check in

breakfast on the roof terrace was

spa is great

from the rooms to the 2 pools areas

the staff was friendly and the complimentary mini bar came with 7 bottled waters, 6 beers, 3 diet coke, 3 coke, 3 sprite and 3 seltzers

were invited to have a free breakfast and some welcome vouchers to spend at the hotel in exchange of 90min of our time where

the kitchen was well equipped, and even had an oven (not common in mexico)

the kitchen has everything you need and feels very spacious, the living room has two comfy sofas and a

or dipping in the pool

perfect kitchen suites and right by the beach!

the view of the ocean. the decor. the full kitchen

pool was nice however it needs more attention

clean pool

amazing location!!! great pool, great staff

a lil maintenance by the pool and something for the kids and a would have rated a 10/10 for the price

the staff in the bar were very friendly and accommodating

upstairs is a pool with beautiful view as well

the roof top pool with the view is perfect. room was big and clean

only complaint is that the hot tub is a pool - not hot

except maybe not having enough time to sit at the bar and grab a drink ☺️ power was out when we got there

it was convenient to have a restaurant and bar on the property

kitchen needs some updates

balcony, kitchen, location, cleanliness, quality furniture, huge bottle of water

location was excellent!! pool was great!!

the pool is small but you don't need it having a beautiful beach just in front of your room

some large plastic glasses would have been nice to have in the kitchen, so we just bought them and left them there

going right off the beach or taking a 5 minute boat ride to the national park reef

king's breakfast for a great start to the day

pool was great for the kids after a day at the

mmm the coffee could be better, but my breakfast was as good as ever

we especially loved the pool and hammock area and the la tortuga pool they had set up and maintain

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

beach and pool are faultless, and the food and drink service on the beach was excellent, i would have loved

cocktails by the pool, breakfast in agua marina restaurant was excellent and the spa facilities were incredible

we had to kind of stay on them to keep refilling our mini bar (with things like coffee and water), but that&#

its near the beach and 2 pools and restaurants so it was all we wanted to, all we did was have breakfast then the pool, drinks, beach, lunch, pool, we took a shower and head out to dinner and

the included mini bar was a pleasant surprise

but certainly a pool outside your terrace with your own very comfortable loungers at their 'swim up' rooms

should be some music at the big pool during the day

i did get frustrated at breakfast daily having to constantly ask for refills on my coffee

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

i love quesadillas at the breakfast

the pools were nice and clean. the spa was very nice. the food was ok.

was terrible i get it there s seaweed but they don t even attempt to clean the pools are dead barely any service i had to multiple times go to the bar myself or track down someone to help us

gym was above average and the bartenders hustled their tails off, liquor options were decent as

room service was excellent! and the staffs are always accommodating.

food in the main dining area was kinda blah, the restaurants were nice but room service has the better

the spa services were in my opinion overpriced for the value they provided.

bungalow was spacious and had an amazing deck, plunge pool, outside shower, lower deck and stairs to the water

breakfast served to our room in the deck was amazing

the outdoor shower, huge jacuzzi, private pool on our deck, private tanning deck with sea stairs into the ocean, the bed was so comfortable,

and aldo went above and beyond surprising us with a private six-course dinner and a romantic breakfast in our bungalow the next morning

the pools were very nice as well, big spread out and kept immaculate

pool amazing, food- amazing

the hotel is huge and beautiful, the staff was lovely and very helpful. great buffet breakfast!

at night , had 2 dinner reservations for 830 had to wait a hour to get dinner served , the salad bar was good , and the drinks , but still a hour is a long time to

breakfast was about the only time they served good meals

the boathouse was open daily for breakfast but not for lunch or dinner, which was not what i expected

due to hurricanes, the beach is closed, the pools close at 8 p

bring a stanley or yeti to use for your drinks, and you should also pack and bring your pool floaties

pool activities

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

in the same time, there is no nachos option on the night menu of the room service

nice pools, beach is clean, the property s super clean, the employees always happy, i will definitely

spa is exorbitantly priced

could be done by the restaurant by the pool with good mexican food choices or you could order room service which was included in the all inclusive package

is in excellent condition, the rooms are big and comfortable, the food and especially the breakfast were great and we highly recommend it

to ride a golf cart) to the beach

the combination of jungle, canals, lagoons, pga golf course and beach makes this a very special place

levi at the pool by the beach, adalberto the waiter at the mexican restaurant and adin at the lobby

were long wait lines for all of the restaurants at breakfast and dinner as they were really understaffed

breakfast was outstanding everywhere we ate

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

pool area and pool was very small. beach was not nice.

there were no activities to do other than sit at a pool and drink. this is a party resort.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

like secrets moxche, the beach is terrible and the hotel almost doesn’t have enough swimming pool,even more that is share with the breathless guest

beach and small pool. poor food.

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

i loved how the resort had multiple beautiful pool areas and the foam bar was great

did not like the small selection for breakfast & lunch in the main buffet area

loved the see thru pool and the 24 hr spoon

very good. spa was excellent!

we tried all the restaurants and the breakfast buffet was actually the best

poolside water show was amazing

the hyatt cooperation wants you to sign up for a free promotion breakfast etc

best gym

the room with the swim up pool was out of this world

- special shout out to oliver and colleagues at the buffet, angel at the pool bar, yolanda at the spa and the staff cleaning rooms as well as the very helpful reception and concierge staff

fun for the kids and

breakfast was great with lots of options

- beach/pool towels provided - playing area for kids close to the reception - small movie theatre with at

butler, room service poor

no nighttime room service or food

facilities are great, breakfast quite good

poor service around the pool at at the restaurants, but we just got our own drinks from the bar and realized meals would be very long

the food and bar are great

- the spa is a bit pricey, at least for us

first time at an all inclusive resort and josue, the security at the pier, the bar staff, the buffet restaurant staff made me feel so special

were multiple pools, resort was well maintained, and small enough making it easy to find everything

as a family resort, they do a good job of providing spaces that suit both kids and adults

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little ones

loved golf at el cameleon, snorkeling off property, cooking classes with hotel chefs and first rate

it was impossible to enjoy this pool at all during our stay, in addition, there are so many kids at this resort, so if you are looking for a peaceful holiday you may want to try another hotel

you need a wheelchair that can be folded and placed in the back of a golf cart since they don t have carts available with ramps

because of the size of the property room service was a bit slow.

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

spa was too expensive

everything!!!!!!!! i loved it food people drinks pool games entertainment everything

the spa and hydrotherapy was mind altering

cant contact them by phone. no room service the phone just ring.

rooms surround the diamond club facilities which include the armadillo restaurant, a couple of pools and the beach

breakfast at dorado restaurant was excellent

lack of vegan food bad labelling of food when meat was in veg labelled food pushing sales for spa and excursions cleanliness of

cluded) quiet in the

to many children so was not adults only one side is but all facilities are on the family side

room service menu was highly limited due to covid i believe

the facilities, pool, room, and services

large room, nice pools, friendly staff

kids club was more then amazing what a great team so caring and good for our 3 yo daughter

the bar closing times seemed to be extremely early based on previous resorts we have visited

i loved the restaurant selection and all the pool arears! the wedding set up was beautiful

a lot of restaurants, pools and the water park

size, pool configuration, tiered pricing, upsale pressure.

nightlife seemed very family friendly, as someone without kids there didn t seem to be much to do at

nightlife seemed very family friendly, as someone without kids there didn’t seem to be much to do at

good food, nice pool areas, lovely rooms

golf cart pickup)

wasn t clear to us that the food stations(french toast, omelette, quesadilla stations) at the breakfast buffet were not included in the price of the breakfast buffet (+)had a wonderful breakfast that you could do either the buffet or a la cart (+)five star breakfast!! (+)anniversary place but it s so private it would be outstanding for families, although a nice breakfast for two was 90 bucks which i felt was kind of ridiculous but that is literally my only (-)super expensive but delicious breakfast (-) breakfast has a rich choice, but few items are missing (+)breakfast buffet was excellent (-)breakfast buffet selection was quite limited, also expected more from saffron restaurant food wise, (+)amazing place! the vila, the pool, breakfast, staff, everything...amazing! (+); excellent choice of restaurants and menu - fantastic spread at breakfast buffet, wonderful amenities and service all around

beach, although the property has a beachfront location, you need to either ride a bike or take a golf car in order to get to the beach

ter circuit), sur beach club,

kids club was also fantastic, maggie did a great job keeping the kids

amazing food. amazing room service. top shelf beverages and great customer service everywhere.

mini bar stocked, and you can request restock

breakfast tacos, quesadillas great!!!!

breakfast good and location good.

i had to order room service most of my stay because the restaurants were always booked or closed

spa center is nice

gym was large and had everything

all the restaurants and the kids activities were fantastic

restaurant selection was good and it’s great for kids ie water park but most of the kids events were held in the other resorts ie

by the way, world class spa in every aspect too, my wife and i enjoyed a very good 80 minute massage there

were great ,many excellent choices either buffet or specialty restaurants or room service: room was very comfortable,

breakfast by the pool is excellent and room service is fast and awesome

pools, not crowded, spacious rooms, entertainment staff, wildlife

was rude told us that they didn t care if or car got scratched or crashed into because the parking lot was full and we got told to move or car 3 times when we where trying to check in

gym, hotel grounds, rooms and the wildlife. adi the friendly waitress in the lobby bar.

clean facilitities, great ac, friendly staff, decent wifi and really really good breakfast

since i did not have a mobile data roaming plan, i relied on wifi to send a whatsapp message to let me in and the wifi outside of the gate is not that strong

beautiful views of forest and pool

wifi was fast and the restaurante has great value for money

gs, juice, pancakes), swimming pool, and private parking

plenty of options include great room service

i have to give special shout to oscar who provided the pool service

quiet beachfront, exceptional amenities including a truly fantastic spa, teen club that the kids loved, variety as well as quality of meal options offered and the personal concierge service

fruit, sun pool spa kids club

pool staff were excellent

offered golf cart or bus transport between properties which made it easier

room service was prompt and great

staff in playroom is kind and patient to kids

we really enjoyed the 24/7 room service

i like that they had a gym but get there early if you don t want to wait for every machine

i liked that there were golf carts around to take you to your destination

fuego show was good but a little too long (drums with water and light could be cut from show)

overall we liked the stay including the breakfast lunch and dinner

then it took several hours to download all updates, so the kids didn't have time to enjoy it

lots of kids and older couples. which is not an issue if that is your vibe!

nice staff beautiful balcony with pool view good location excellent breakfast

beautiful swimming pool, the room was huge, the consierge was really nice and helpful as well as attentive, a separate

table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and coffee avail

nice place with swimming pool, babyfoot, ping pong, pool

nice staff beautiful balcony with pool view good location excellent breakfast

but we found the spa and pool there which was perfect

breakfast was complimentary but it did not include much.

on the other side of the room

i also used the gym which already opens at 7 am what is really great after a jetlag

breakfast was good

the spa was good, the selection of restaurants was good

breakfast was great, there were a choice of restaurants so that was good

they did have some shows but most of them seemed geared towards kids

room service isn t great either

francisco at the breakfast buffet is the best

the food was exceptional. great place for families with kids.

pools, water park, kids activity, room, staff

super clean, very good staff, beautiful, really good pools, gym, good food too.

the adult pool and kids pool were opened, but there was a very long wait at the pool bars since there was only one

all inclusive with family vibe g rated if you are looking to just relax with kids