the all place is really cool and they have many common areas like kitchen, pool, yoga room and living room that

was wet, bedsheets, pillow etc room service was not done even one day no hot water no wifi signal no plug points

a beautiful place in the forest, all materials remain natural the staff is amazing as well as the pool, the

no network and wifi only in common areas

enjoy wild life, nature, a wonderful pool, fresh food, bicycles

we only tried deserts but they were lovely, as was the breakfast (75pesos extra for cooked)

the swimmingpool is cool & the gym is a nice bonus

central space / restaurant with giant chess, hammocks and pool table that the kids enjoyed

the wifi doesn't work well, which could be a good or a bad thing depending on your perspective

they made a tasty vegan breakfast for me as well

great breakfast, amazing owner, great atmosphere :)

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

family feeling, pet friendly, and super eco friendly

nice and you can use some small trees activity like zip line and some nets and hammock (great for kids)

wifi is very fast and it is very important since in this area your mobile 4g doesn t work at all

with the exception of breakfast, we cooked and ate all of our own meals in the kitchen of our apartment but

apartment with kitchen in a completely different room so if you cook your bedroom doesn't smell

place has great potential- the open-air kitchen and rooftop terrace

gorgeous roof top and pool

the pool was cold but might be nice on a hot day

my room had no window on the outside wall of the building, just a window facing the hallway/kitchen

it had a shared kitchen

wifi in rooms very patchy. fitness room not open.

so parking (free), check in/out etc

you can park in the mayan water complex parking lot

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive

the wifi was only weak on one day, and i enjoyed sitting in the restaurant area enjoying the climate

breakfast buffet great a lot of options

kids club was cool and also had outdoor activities like mocktail making

basically want you to use the other property s restaurants and it can take forever to get a shuttle to go all

long lines for nightly buffet not cool with young kids

extremely friendly and willing to do anything for our pleasure(big shout out to marisol, from the pool bar, and

golf cart/shuttle service was very unreliable and hard to get, the seaweed was bad (but this is not the fault

this is our 2nd time at the resort, and the food and room service was much better the first time

>shuttle wait times >lack of clarity about the details of reservations and activities >high pressure

we spent more time at the pools

this was our first time staying at an adults-only hotel, since my nephew just turned 18, and i have to admit

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

would have preferred being closer to the beach and not overlooking a water park

our daily tickets to the juagala water park which was just a mind blowing experience for our kids

top quality facilities - the main pool, the beach club, golf course, water park, etc

and more perfect if you want to cook something simple in your suite s fully equipped kitchen

the breakfast and lunch buffets were outstanding

the last night they didn't leave us water in our room to drink but it was easily available at the bar by the

could have more golf carts available as the property is very large

room service is good too

we had an amazing time- very clean, beautiful resort- relaxing and best pool and great service

wifi was excellent if that s what you re looking for

unfortunately our experience at the spa and our experience at check out ruined our chances of going back to

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

enough shuttle golf carts and not enough chairs by the pools

of raw sewage near spa area

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the

room shower was broken, 2nd room air went out, 3rd room patio room broken, bugs in the tub and kids on a all

upstairs which was nice food was delicious a very relaxed vibe and downstairs there s a snack bar by the pool

we didn't bother, and the wifi was addiquate for netflix

room shower was broken, 2nd room air went out, 3rd room patio room broken, bugs in the tub and kids on a all

heaven bar and taco tuesday had the best food

food options are limited and room service is slow

parking was just outside the building which was very handy for check out

we don't eat breakfast.

the breakfast room service was great

also, one of my big pet peeves with some places no microwave oven for the kitchen

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time

wifi was good, kitchen nice to be available

good wifi connection in the shared kitchen

wifi worked well

breakfast buffet was frankly incredible

the food for lunch was not good at all. the buffet had little variety . room service was better.

a well-sized menu in each restaurant and while i was there they had the buffet and cafe open for breakfast, for

a little confusion with room assignments (we selected 3 rooms in that adult grand-kids traveled with us) and

wifi in the common areas was good, in the rooms was poor.

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

vip lounge restaurant and bar were excellent and had great ambiance

room had a swimout pool which was very nice

enough space at the pool to enjoy a relaxing afternoon

spa was incredible

very big breakfast selection!

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an

the kitchen / food is excellent but a bit to expensive

breakfast is great

bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi

fitness centre well-equipped

breakfast was always amazing and lots of choices.

not good at all if you travel with kids and elder people

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

breakfast was good in both selection and taste.

of water temperature essential the gym could be much better with more weights and

the spa was spacious and relaxing and the massages we received rival some of our best experiences

food is nothing special and charge $20 for room service

small swimming pool

the people working at the pool, restaurants, and the golf carts are angels

breakfast wasn't great at akarat but much better at the buffet

didn't like the limited choices at the bar

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your

beautifully designed hotel, quiet and amazing breakfast. loved it here!

food room pool restaurants

every time the kids wanted to go up i had to escort them

there were enough activities to keep the kids entertained

i asked for a drink they had advertised on the bar window and the barkeep was confused about how to go about

the rooms are very spacious and comfortable

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

were close to most attractions, food was great, most staff were super friendly, we received a spa day pass after

at night , had 2 dinner reservations for 830 had to wait a hour to get dinner served , the salad bar was good

this took 3 hours one morning when we could have been relaxing at the pool

called room service around 6pm requesting filling up of mini-bar and some drinking water

the bartenders were very friendly, but balthazar was the absolute best

were long wait lines for all of the restaurants at breakfast and dinner as they were really understaffed

although, suitable for families with kids as well

the buffet breakfast at laguna was closed

although, suitable for families with kids as well

the pool-side staff could offer better service.

the spa services were in my opinion overpriced for the value they provided.

bungalow was spacious and had an amazing deck, plunge pool, outside shower, lower deck and stairs to the water

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the

room service could be a little slow and no designated bar for palafitos

i loved because it was adults only.

clean, modern apartment with a nice pool on the roof.

wifi,ac, pool was nice. staff were nice.

wifi,ac, pool was nice. staff were nice.

apartment and building were clean and wello equiped, the pool was incredible with a fantasic view

big aplauso to miguel in the pool bar and vicente in restaurant, they are the best

nice pools, beach is clean, the property s super clean, the employees always happy, i will definitely

room service food was bad

mix of 30s and older adults

also room service was lacking on options

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

i couldn't believe a chocolate candy bar was $15 us

buffet for breakfast , lunch and dinner was very complete and good

we had a privilege - a large pool, there was enough space both on the shore and by the pool

massage/spa employees

rossana at spa was rude.

the room service at 11 pm closes nothing to eat afterwards

food, great staff, especially for activities (adults and kids), lot of activities for all the family

the adults only pool was fantastic and i can't wait to go back to the spa again

the food and the bartender at the pool makes the best drinks

the staff from house keeping, restaurants, bar pool areas, front desk and entertainment very friendly

the pool looked better in the

the pool area needs some tlc, it s not an inviting area

the wifi could be a little bit stronger.

swimming pool was really dirty. there was a broke flowerpot laying around.

also: clearing out some of the clutter in the kitchen & the pool area would make the property more inviting

apartment and well equipped kitchen

wifi goes in and out. best to face the pool. hot water runs out if you are not careful.

not help getting sleep at night since there is the bedroom only has a limited separation from the kitchen/living

location was great, the pool was directly outside of our room which was a bonus and great for the kids

location, comfortable bed, well set up kitchen, clean, nice little pool, very friendly

nothing. the parking is on the road. not a problem for us but might be for some.

room was quite close to a bar on the street

clean, great pool with view, netflix, very amenable and cooperative (luis, jose, and all), convenient

pool and rooftop, extremely clean and the staff beyond kind, friendly and accommodating

pool little fresh and no bar service

spa is a great additional, if you want to relax, but it is not cheap

the spa was relaxing

i loved that beach, the pool and restaurants were all in walking distance

the spa experience was to die for ud83eudd70

i will admit the breakfast was phenomenal along with the service received there

spa was exceptional from the staff to the spa packages

the proximity to the beach, the in house restaurant and pool

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

they also have parking and a lovely pool

terrible wifi despite advertising heavily, no coffee until 0730!

parking was available amd we felt save at any time

free parking

they also have a nice restaurant in the hotel that serves breakfast, lunch and dinner

the location and free parking and wifi was great. breakfast was good mexican with good coffee.

each room has access to the garden by the pool (ground floor) or a large, covered terrace (first floor)

large room and lovely little pool for cooling off

luckily most customers where families with youngish kids, so there rarely was noise much after 22

all is arranged, there is water, mosquito nets in front of the windows, kitchen fully stacked with all the

location close to the beach and walking distance to the bars and restaurants a few private parking spaces inside

parking was off street and secure

beautiful property and pool area

breakfast on the rooftop terrace was the best

i also enjoyed the rooftop for drinks and the gym

you will be invited to a time share breakfast - if you say no it s not an issue

very few beds around the pool and they were taken up by 7 30 am

from the rooms to the 2 pools areas

are no dedicated parking spaces for guests, you should park on the street and it can be challenging as this is

we like to cook and the kitchen was not equipped with utensils.

amazing rooftop and pool. very affordable

wifi was a bit confusing to join at first but we eventually were connected

not a real problem but it's street parking which can have it's setbacks.

nice clean warm pool

very nicely built cabana next to the pool and the beach

no parking available at our arrival so we have had to park 3 blocks away

a lil maintenance by the pool and something for the kids and a would have rated a 10/10 for the price

the pool is small but relaxing and never busy

live music from one bar and a karaoke bar with a volume level at 11 every night until 2:30 am

the staff and the ants in the room and bed and also no chairs to sit on at the pool

they also overlook the parking so if a view is what you are after this is not it

drinks - loud music playing- overall very shabby everywhere - i was there for 3 weeks overlooking pool and i

it would be nice to have several chairs to sit on around the pool. had to sit on the cement

adults only resort, beachfront, fun vibe.

the mini bar would prefer to have a little more option than what was there

gym was well equiped room service was very good a lot of sport activities quality of food was very

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

during the day, by the pool, the service is divine

kitchen needs some updates

close to the beach, parking spot.

very clean room with huge bed and rain shower, nice little pool outside, relaxing on the beach a little exchange

location was excellent, on the beach. pool courtyard is charming. staff is excellent

balcony, kitchen, location, cleanliness, quality furniture, huge bottle of water

lovely shady garden courtyard with hammocks and a turtle pond that the kids loved

the internal area of the hotel is very pleasant, you can chill comfortably by the pool while hosting from

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling

breakfast is amazing

breakfast and lication both superb. love the ambience of this hidden gem!

pool, staff, rooms. no reservations needed for dinner.

bed comfy room luxurious, wifi excellent

some of the restaurants were not great. spa prices are too expensive

the spa was excellent

breakfast buffet was good. staff was super nice. pretty good liquor choices.

the little kids were restless

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up

they had a burger bar from 12-3 daily there behind the pool

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up

the buffet without a doubt! the walkout pool was a delight

staff was excellent - front desk, concierge, restaurants, spa, shops, room service - helpful and friendly

(even though most people would take the golf

kids club system of paying for some activities

it was a great place for kids as well, i went with a toddler and a 5 year old who both had a grand time

staff even if they were sometimes inefficient - like calling for room service or checking

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and

very nice room and private pool.

main pool was a little dirty, so we preferred to use the sos pool

it is buffet style breakfast which allowed guests to pick what they wanted to eat

we were promised champagne but never received it and could never even get any pool towels

it was only a breakfast buffet with all pork breakfast meats

the bedroom, chaise lounge/day beds in villa yard, bikes provided to get around the property (or golf cart pickup

took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride

took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride

wish the lobby bar was open late

each villa has these cute bikes that you can use to go to the beach but if you want to go by golf cart it s

for example shop and spa and tours/taxis are

the pool staff were very nice and the rosewater restaurant was excellent.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

the app you use to order room service had a few bugs.

beach and small pool. poor food.

room service breakfast is the way to go

samuel from the pool bar was amazing as he remembered all of our drinks and kept them coming

breakfast was amazing

my husband and i have stayed at other adults only resorts and we had a great time

food quality on room service.

lots of kids

not more then 20/30 minutes to get a table) - good choice of food for breakfast and at the beach bar - enough

after your day of relaxing, go turn up with him at the disco ud83eudd73 also, tino & raul at the pool *chef

breakfast and lunch in main buffet

the kids club and activities were excellent

huevos rancheros at breakfast were the best i ve had

was rude and condescending to me when i asked for a table for my family and myself during breakfast

a wellness resort, their gym was not impressive

surprise decorated our bedroom with chocolate cake, sparkling wine and a birthday message on the bed

main reason i marked this property down is because it was advertised as an adults-only resort and isn't

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

the different restaurants, gifts shops, and even those i didn t get to use the spa, and the gym i love it as

there is also a family/fun area too, with activities and facilities for kids of all ages

t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

breakfast was great and the selection for restaurants was good. zen is especially good!

the drinks in the swim up bar were definitely on point

doesn't matter where you are or what you do in the hotel (reception, service, spa, casino, animation etc

the staff is friendly and the spa was phenomenal

the kids club is closed (but the gym is open)- why

lack of vegan food bad labelling of food when meat was in veg labelled food pushing sales for spa and excursions

buttt they had waaaaaay better food surprisingly just hated that i couldnt take it to go because room service

kids were everywhere (including the bars).

resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club

loved the adults only section the pool was so pretty and conveniently located loved the jacuzzi on our roof

only issue i really had was the bars were not kept stocked

property clean and new, water park is great for kids.

the view is of post pandemic construction so make sure to ask for poolside views

we have ao much fun, zip line , water slide , kids pool and the lazy river so much

adult pool and kids pool should be swapped. pool that has the bar should only be for adults.

wifi is not stable and cleanliness could be

loved the spa and the nightly entertainment

of rain the wifi didn t really work for a few days in the room, but this did not affect the trip at all

loved our stay with the kids and grand children at this hotel

spa was ridiculously over priced

with the bar & cabana

the mini bar was filled for us including soft drinks, beer and local spirits

i didn't like the beach or the breakfast buffet.

room service takes forever every time i order my food was

quite fun but needed some maintenance (really old machines at the batting cage, tall grass at the golf range,

resort has beautiful facilities, comfortable rooms, and an amazing water park, which is by far the highlight of

were impressed by the wide choice of food, drinks etc, and the breakfast was superb, especially the chefs who

that you would normally have, because the speciality restaurants for this level are not open, the spa is not

only buffet or cafe option for breakfast really

occupying locations of the hotel which meant other guests couldn’t use some facilities - kids friendly so

fruit, sun pool spa kids club

kids club could have been more extensive with activities outside on the beach and/or by the pool in

kids club could have been more extensive with activities outside on the beach and/or by the pool in order to

quiet beachfront, exceptional amenities including a truly fantastic spa, teen club that the kids loved, variety

the room, spa and restaurants

one pool is more for activities and kids, another one quit and for adults

resort for families with kids aged 4+

beach side is very small, so we stayed in the pool all the time. but pool was great!

gym was great and trainer was great in the gym

jorge at the pool bar, felipe at the pool bar, paul the bell boy were sooooo nice and made our stay very good

breakfast was awesome

breakfast a la carte by the sea was something to look forward to every morning

finally, the wifi is not the best

i highly recommend them for families with small kids since they are equipped with cribs, step stools

the room service food was not that great

the water park is decent but more suited for younger kids

luxe rooms stayed in building 94, top floor, facing the water park

the restaurants are 5 star quality and there are 9 pools

convenient for family with kids adults are fun too there are karaoke bar library lounge also

facilities for kids -swimming pools -breakfast in general is good -water temperature in kids pool -room size

pools, water park, kids activity, room, staff

the adult pool and kids pool were opened, but there was a very long wait at the pool bars since there was only

good value for money great margaridas kids pool was amazing and the kids loved it.

the gym was well equipped but not air conditioned

the food was exceptional. great place for families with kids.

the pool was amazing

wifi was not working whille we were there but the service disruption was not the hotel's fault

great breakfast, wonderful room with netflix etc and excellent wifi

new building, clean, spacious room, private parking, close to the airport.

wifi didn t work well, the breakfast which is supposedly included only contains of coffee with

the privilege section, we stayed for 4 nights - two days we used the privilege restaurant for breakfast and for

need to allow 2-3 year kids to the kids area, because many of us have kids that age

kids in privilege pool and only privileged adults in privilege pool this rule is not monitored or

i asked the hotel before i arrived for a ground floor room facing a bar and they did not disappoint, i'm not

really loved how many activities they had for the kids to stay engaged

of staff around upselling on bonus items: spa visits, bottles of champagne

at the manglar bar was amazing

it was amazing the staff, the whole hotel the restaurants, all the amenities, the pool, the beach it s very

my friend wanted to pay for her breakfast after waiting in the lobby, the manager came later on to say she

loud music on the beach. loud music and extremely cold during breakfast in