there is a shortage of pool chairs and you have to get up super early to reserve chairs

the pools were fantastic and i highly recommend the spa area.

the buffet should have more breakfast items

lounge 21 breakfast is very limited

all the bar staff, and i literally mean every single bar person looked so unhappy to be there

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

demand for a seat at the beach is quite high and i feel they could add more seating space at the beachfront

spa service do not have a great selection

main bar seemed to close too early at 11. drinks were not strong unless asking for a double.

breakfast buffet was consistently great with lots of options for many kinds of dietary needs

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

mini bar in the fridge, coffee machine make you stay even more comfortable

some fixing of the equipment on the beach & bar site would help to make the stay and level more comfortable

of space, privacy, beautiful surroundings, great and friendly service, comfortable beds, good breakfast

breakfast ws included and delicious

beach bar and restaurant offer breakfast, good selection of various mexican, fish and seafood dishes as well as drinks, cocktails,

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

it was fine for kids (chicken nuggets, french fries, etc

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

« black and white » section for kids/teens was useless as most machines/games were non functional

, all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

if you do not have kids i would not stay at the palladium

the golf cart made getting around so easy

when walking to the palladium side there are so many golf carts you can barely walk a few feet without having to pull in or let them pass

the golf carts to get people around was great with exception that some times you had to go around the

rooms are big enough, excellent breakfast

floors were dirty in our room, pillows were too hard, and it took a long time to wait for golf carts to get around the property

the pools and bar service were awesome and all the people were really nice

definitely spend a day at the spa

we usually just walked around the mall area or had a drink at the rooftop bar while we waited

the room we got was the junior swim out pool and whilst i loved the privacy of our own pool the worst part were the mosquitos

the room service staff always knocked on the door to get a tip even though we had the do not disturb

swim out room, amazing facilities, overall good food,comfy bed, love the room service

sometimes a bar or restaurant would not even have one of the top shelf liquors asked for

the prefer to serve the no name bar rail unless otherwise specified

a pool lounge chair or bali bed is hectic

no food near pool .you have to be seated at pool restaurant

it is a fantastic property. the breakfast buffet is second to none.

breakfast was great at world cafe

room service was very good, cleaned the room and fixed the beds several times, wasn't expecting

i especially felt welcomed by freddy (bartender) and jorge from the detalle bar

spa is great too, although it's a separate cost

some times the pool gets really full so you better go early to catch some tanning chairs

recommend, overall the room, pool, restaurants and staff services are fantastic

room service, we arrived 11:30 pm wanted to order food but they say it will take up to an hour

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

the cots for the babies by the pool were a great commodity

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

didn’t like that jacuzzis are not heated, and i couldn’t use spa facilities for free or at least for decent price

the hotel facilities with many different restaurants, the spa area and the various pools helped us to relax for one week at this hotel

having reservations forced several times to leave the pool or the beach at times when we would have stayed longer

room service salmon was not fully cooked

on my previous stay, breakfast was included, but this time only the room was included, which actually suited me better

breakfast buffet

i have 3 kids under 6 years and always have trouble makeung them go to sleep when traveling but they went

property is beautiful and well maintained, it has a great pool and private beach, 5 amazing restaurants and bars

food, pool, kids' club

my private pool was beautiful

staff gustavo and freddie at the pool area!!

location of the breakfast facility was central and easy to locate

the finishes are really nice and the pool water is warm so when you jump in is not uncomfortable

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

love it's adults only

the private pool sitting right on the beach is my favorite

the hotel rooms are unbelievable with sea views from your own private pool

hotel provided a lovely continental breakfast, which was made free

the pool area is gorgeous and sleek with a pool that looks over the water and lounge beds

location right in front of the beach, the fact they included a little breakfast at the beach cafe next door, that is was very clean and the ac worked

wifi spotty

dn't try it but heard it was really nice) just steps out the hotel front

had to go to the pool or bar to get wi-fi

the no wifi in the room was wonderful

beautiful room, beautiful pool, breakfast was delicious

room was very spacious. loved the pool as it was private for guests.

hotel is located right on the beach with free access to their beach club with beds, pool access and a fabulous beach restaurant

staff were amazing, location, pool, and the restaurant

the free breakfast was a full menu and absolutely delicious

wifi can be better

perfect place for kids

excellent room - bar pool was a blast met many new people

room service at reasonable prices

wifi disconnected at times

great pool with lots of sun loungers

location, the courtyard and the pool

loved the beautiful garden with the pool and the cleanliness of the property

directly on the beach with beautiful view, grounds and pool

location, friends staff, clean room, water available for guests, fridge in room, great pool

the management was king and always helpful, and the included breakfast was generous and delicious

the included breakfast was great, and access to a cabana bed on the beach added to the stay immensely

lovely swimming pool with lots of shade so perfect for the kids in the afternoons

was able to use pool shower after already checked out, but had still spent the day at the beach

clean and comfortable in a small boutique hotel way with a spa

the fresh omelet station at breakfast was excellent

the gym had enough in it to get a quick workout in

is pretty small and swim up bar is shared with kids playing in the pool and sitting on the pool seats

the drinks were delicious and the staff (loved jonathan at the bar and royer with entertainment) were all very friendly and helpful

family friendly as well and felt very safe having kids (10 and 13) swimming at pool while we were laying out beach side

wasn't ideal when we got in the spa haha

pool closed early.

a-la-carte breakfast is so so

near the shoreline, and although the resort is adult only, the beach is public, and there's kids everywhere

breakfast with a sea view and super nice beach chairs

amazing tide pool on the property

facilities were real nice and its a short walk to the main beaches or to the restaurant and bar strip

there is a bar outside by the pool but it's rarely open

the beach in front of the hotel is too strong and rocky to swim in, but my kids still really enjoyed playing at the edge of the water and in the amazing sand

they have water coolers for filtered water, free wifi, refrigerator in room,

suite with kitchenette on ground floor with big patio and beautiful view of the lovely pool

no wifi in the room

room service did not clean the rooms or provided towels for 2 days

very good location, spacious rooms, clean pool, highly recommend.

comfortable bed and nice wifi signal even in the room

little oasis--perfect for escaping the crowds and noise to read a book or swim (we didn't use the pool, but it looked great) or just sit with coffee

the pool was clean and nice

the pool/garden area felt private and relaxing

comfortable, the roof terrace is fantastic, love that it has a quiet leafy courtyard with a pool, and also the resident cat is adorable

pool area seemed nice, didn’t visit since beach was right across

thank you for letting us get a late check out without any extra charge

there was only 3 forks and one small spoon in the kitchen area; and no knives at all

self sufficient(mini kitchen, utensils & fridge in the room) place with balcony for a 1 or 2 nights stay

nice kitchen area

the kitchenette had a couple plates, bowls and cups but no utensils so need to have your own in order

it is an apart hotel, we missed many things from the kitchenette

would be better if there are some basic kitchen amenities in the room such as coffee makers , fridges, microwave

loved having a kitchen

staff were not pleasant… the kitchen/bar guy was very unpleasant and bad attitude

pool

nice restaurant and bar poolside with live music, various bands during my stay were all good

there was a small kitchen so we were able to make our breakfast and sandwiches for lunch

restaurant downstairs serves a great breakfast

hotel matters (eg where to find an extra blanket, beach towels, whether your reservation included breakfast or

didnt had breakfast

easy location. has restaurant. good breakfast. has a bit of old world charm.

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

wifi in the room were really bad, we had to step outside to get connection

wifi was ok

the pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

daily room service, great location, beach towel service

clean spacious room, private bathroom, wifi, air con, balcony and a huge comfy bed

they let us do an early check in, upgraded us to a bigger room that was available

breakfast wasn't good

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

everything about it except they need to redo the pool

we had room 212 ocean view overlooking the pool

the pool, the location, and night concierge - he was as helpful as he could have been.

the pool need is area needs work and furniture

our room faced the pool and the ocean

was only wifi in the lobby

wifi didn't work in the rooms which for the price was a little disappointing, and no on site food

wifi was good

wifi was not connecting.

wifi was spotty

the birds in the pool. pool being so close to where people are eating is kinda odd to me.

it's right on the ocean so you have a nice view from your balcony and the restaurant area has a pool and chairs that were fun to hang out in

pool was connected to the restaurant and therefore not very private

early check in was amazing. staff went up and beyond for my husband and i.

pool is only open from 11am-8pm when the restaurant is open

close to downtown, comfortable, nice staffs. excellent price. pool, gym and bar. no parking.

lots and in the pool, we booked here because it was adults only

nice pool and rooftop gym

nice inside pool

late check out

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

great location clean cute kitties nice pool big room

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

could do with dark curtains due to light from pool area

nice modern property, pool, great location on isla mujeres, clean and comfortable

rooftop is very nice with the small swimming pool and sun beds

the hotel rooftop has a pool and an amazing view to watch the sunset

breakfast, weather and staff goes out of their way to be helpful!

the best view, it was great to wake up in the morning with such beautiful sunrise ud83cudf05 the breakfast was very good, similar each morning: fruits, yogurt, bread or croissants

rooftop has beautiful views, breakfast every morning was delicious and fresh

thing that i didn t like was there wasn t a main bar on the adult side at night, had to go where the families was

eakfast was ok but beyond the eggs, the quality in general was not good) and alcohol was also

there s a daily breakfast and dinner buffet

very clean and pools were beautiful and not crowded. staff extremely friendly.

the gym was decent but often crowded as there is only about 5 machines of each equipment but everyone

the breakfast was ok but the rest average at best

water park is great for kids

breakfast doesn’t start until 7 am (so you’re likely to miss it if you have a tour) and lunch

water park wasn't open and we were there a week and never experienced it

was excellent all friendly and helpful thru our whole stay waterpark is great for kids and families room was good

we felt here like at home, bed was comfortable, fridge, pool perfect in hot weather

room was nice and clean with a spacious bathroom and nice swimming pool

wonderful to have a tiny pool on a warm day

swimming pool, friendly owner, bike rental

away from the touristy crowd ,clean pool ,huge comfy bed

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

the hotel is quite with a beautiful private beach and amazing pool

breakfast buffet was ok

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

the pool was also great

great and clean hotel with a pool and hot tub - just across the road there's a great street food

wifi seemed to work only in the main areas, not at the pool or rooms

manager was affable and helpful, kitchen staff were kind and helpful, good location and pool

the place was very clean and the pool too

golf at doorstep

water park too small.

centralized in one location for example

room service. ok taste not enough selections.

the spa is 100% recommended

people: edgar reception very gentle and fun, the girl of the bar, the cheff she make me a special breakfast and the girl that give u the breakfast everyone super nice and always with a smile and

suitable for teenagers, not adults

the pool right on tje beach, the swim up bar, the cabanas, the night time entertainment, the day time

great breakfast

love the secluded location away from the tourist mayhem on the other side if the island & the adults only concept

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

breakfast juice was same as breakfast fruit - watermelon

delicious food and wonderful room service

(if you are from europe so you can enjoy most of the day) your own wifi per room and is spotless (+)at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed,excellent value for money,50 pesos from (-)con did not work enitially so had to move rooms no wifi in room only in lobby , can only handle three people being on it at one (-)wifi wasn't great, it dropped out a lot in the rooms (-)wifi in room despite website claim

breakfast sometimes a little slow on delivery and cold depending on server

the shower i had to wait few minutes to get warm water, the breakfast had not such quality, the location was not good and very scary at night

there was no wifi in our room for five out of seven days

wifi is practically non existent, prepare for digital detox

great breakfast with a lot of choice options

great daily breakfast included, excellent location and quiet room.

the drinks with breakfast were also limited to two, either a small coffee or fruit juice

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

very good breakfast; very nice staff; all was perfect!

the property also has an infinity pool with just as gorgeous view as the site s photos

was great, easy access to the beach and pool

area behind the bar at the pool at the hotel area eg not water park, was quite messy , unused obv except for random storage

finity) pool

was very efficient, room was very comfortable, yummy fruit & toast breakfast included

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

little far from the center, the pool with the bar has a shade until 2 o'clock in the afternoon

small comfortable place. pool is great. staff are wonderful!

it's also very peaceful and quiet, adults only

hotel is very clean, nice pool area, nice gym and computer area

pool, very friendly staff all around the hotel

breakfast buffet included wonderful food and beverages

we really liked the big breakfast with a lot of options and delicious custom order section

pool area with plenty of shade on one side and sun on the other

the pool is very nice and the option to get breakfast or lunch there if you need to be somewhere early makes it easy

great and tasty breakfast and nice food at the restaurant

wifi and coffee

continental breakfast is included and for a room service you can have it at the balcony of your room

we loved being served breakfast on our deck each morning

no working phone to order room service or call about issues

hotel and rooftop bar staff are awesome, and the facilities are very nice, mainly the pool area

good breakfast in the hotel

surprised for the price you pay, clean well kept, great location in old town, roof top pool and bar is quite fantastic

comfortable king bed, cool rooftop with swimming pool, okay gym, good food in restaurant downstairs

spa is horrible , expensive and therapeutic uncapable of giving a massage

there is a beach bar that serves excellent food and drinks

that the sun doesn’t hit the pool past 3 pm, but we still enjoyed it alot :)

the staff assured that i enjoy my time resting in lobby/pool/gym

my wife and i got into the bathrobes provided after a lovely swim in the pool and a hot shower and lazed around watching movies and ordered some delicious room service

the pool was almost always filled with a ton of kids so if you aren t going here as a family might be worth going elsewhere

is terrible (every day your walking to reception multiple times because the card doesn’t work), kids pool is in poor condition and never cleaned

d i believe a bar), two pools including a kiddie pool which was great for my son and even two parakeets that were

by the defects of the road, and by the poor lighting at night in the access road to the parking lot

wifi in the room was actually quite good