give the best room you have available, if not in the first place, the minute the guest says the wifi is not

the staff were extremely friendly and helpful and the shared kitchen had everything we needed

staff, they allowed us to check in earlier, beautiful decor with lots of plants, well equipped kitchen for common

it had a shared kitchen

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

pool was very nice, great location, close to the beach and to restaurants and such

it was nice to have a small kitchen with some basic equipment

location was great, the pool was directly outside of our room which was a bonus and great for the kids

two ( or more ) lamps in the unit; in addition, some basic things/items for the full sized kitchen: namely:

was especially helpful, she made sure everything was easy and even helped with things like laundry service and

the pool looked better in the

the pool area needs some tlc, it s not an inviting area

pool appeared to be green

the wifi could be a little bit stronger.

swimming pool was really dirty. there was a broke flowerpot laying around.

the gym needs updating.

the kitchen could be better accommodated with silverware

the room was very comfortable and clean. the food was excellent and the gym was well equipped.

the restaurant downstairs has really good breakfast and the restaurant on rooftop has really good dinner

room service eta was off most of the

pool top

parking was on the street

rooftop bar wasn t open 2 of the 7 days. room needs better storage, hangers, drawers.

clean, great pool with view, netflix, very amenable and cooperative (luis, jose, and all), convenient

that said, the staff was friendly, wifi was excellent, it was clean, bed was comfortable, and my room on the

parking on the street was straightforward

off-street parking

there is onsite free parking and free beach towels that you can use with a deposit down

wifi was excellent (35mb) and i could easily work as well as attend zoom meetings

and pilled so it was super rough and there are no blankets only sheets which made it tough for my kids to fall

it was a great location and the pool, bar and restaurant were excellent

in a room that was literally disgusting and under construction (no water, pee on toilet seat, no wifi) later we

there is a swimming pool, which our kids enjoyed

once there, the parking was adequate but this was a slow period

, young kids at front desk was just ignorant , no water , toilet didn t flush , oh and don t have

maybe one day of room service during our stay

well equipped kitchen, good facilities

we stayed in the 2 bedroom 2 bathroom suite and it had a full kitchen and back patio

parking o premises

wifi worked well and i was able to work remotely one day without any issues

staff was super sweet and helped me to arrange taxis, answer all my questions, and have same day laundry

is pet friendly-but additional pet fee of $350 pesos non refundable was not indicated prior to arrival

kitchen too, was adequate

breakfast was mediocre

parking was advertised as a feature, but upon arrival, i discovered a ridiculously small lot with

they also overlook the parking so if a view is what you are after this is not it

pool on site was too cold when we were there (january), but probably nice a hotter time of the year

it would be nice to have several chairs to sit on around the pool. had to sit on the cement

rustic, pool, close to the beach and amenities

live music from one bar and a karaoke bar with a volume level at 11 every night until 2:30 am

my kids complained that the toilet and bathroom were open, so they could not use it as privately as

breakfast was delicious.

pool area had floaties for the kids, nice hammocks to relax in

breakfast was great, sth new every day, proper homecooked mexican food and pancakes for the kids

we stayed in one of the cabanas and the kids absolutely loved the upstairs

wifi,ac, pool was nice. staff were nice.

wifi,ac, pool was nice. staff were nice.

clean, modern apartment with a nice pool on the roof.

apartment and building were clean and wello equiped, the pool was incredible with a fantasic view

you are dealt with by a fairly stressed and busy bar manager, who is dealing with running the bar la pepita

the room was spectacular and the views are stunning. the roof top deck with pool is amazing.

the roof top pool with the view is perfect. room was big and clean

difficult to find you have to walk trough a restaurant the reception is next to the restaurant kitchen

never had breakfast because their kitchen opened too late.

bar area, fresh fruit, squeezed juice and a full home cooked breakfast

wifi so far i had in mexico, great balcony, nice comfy bed (king) great shower, nice pool with a

major construction being done in the south parking lot

to beach and pool

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

i did not bring my kids but there were a lot of nice things to do for them and very kid friendly

a good time, if you are a drinker- fun beach bar- with swings & good music the room with plunge pools - great

only complaint i had was in regards to the quality of food during room service and food served in the restaurant

they don't include at least one spa treatment like a massage with your stay

be careful walking around the pool. the patio is terraced and it is easy to miss a step.

breakfast was good in both selection and taste.

facilities, really nice food - restaurants and buffet lunch/breakfast were amazing

breakfast was always amazing and lots of choices.

great kids club

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

breakfast wasn't great at akarat but much better at the buffet

didn't like the limited choices at the bar

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your

beautifully designed hotel, quiet and amazing breakfast. loved it here!

spa is a great additional, if you want to relax, but it is not cheap

we loved the nightly shows and our kids had such a blast at kids camp everyday

the food at breakfast was great and the a la carte menus and food again delicious

the breakfast is really good, lots of choices

the room service at 11 pm closes nothing to eat afterwards

poor wifi. but dated.

food, nice swimming pools, many activities, good wifi, good shower, very good sea view, helpfull staff and easy

the spa receptionist. very unwelcoming and rude.

were activities for the whole family, kids club, teen club and plenty for adults, the swim up bar was the icing

wifi sucks, food bland, room service was long wait at night time , tv on all rooms didn t work

the preferred pool was managed well making sure it was only preferred guests were using it and kids were removed

kids loved the pools and entertainments

staff, location, room service, pools and kids activities

the variety of food/restaurant selections and activities throughout the day. 3 different pools

girl had a big expectation for kids outdoor playground when we looked the pictures to book our stay but

beautiful pools and our kids loved the slides

with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks

great pool and team, and specially the food in the restaurants and cocktails

with the all-inclusive option, mini bar replenished every day, all meals (including room service) and all drinks

an extra large jacuzzi outdoors on the balcony - kids loved this

quiet and clean. we liked the adult only pool, and the drinks were good.

the spa was top notch

they actually had vegan labeled items on most menus. bar area is nice.

the staff, from the front desk, door men, housekeeping, bars, gym, and restaurants were all superb

i love quesadillas at the breakfast

the director of activities was fantastic, so was jessica the bar waitress

i want to bring my kids here next year

good people, decent wifi and a good kitchen with drinking water available

wifi was good, kitchen nice to be available

though wifi working (when not windy and

good wifi connection in the shared kitchen

and breakfast buffet was not amazing, although it had great fresh produce

pools are awesome and the staff has changed tremendously from the last time we were there

they had a burger bar from 12-3 daily there behind the pool

lots of little kids

c) we hang our do not disturb sign out while our kids nap

pool activities

very nice room and private pool.

due to hurricanes, the beach is closed, the pools close at 8 p

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all

main pool was a little dirty, so we preferred to use the sos pool

for example shop and spa and tours/taxis are

pool area and pool was very small. beach was not nice.

the breakfast buffet at spoon was very poor and lacking of basic things

was not good, the entertainment was not good, the beach was gross for swimming too much debris, room service

there were no activities to do other than sit at a pool and drink. this is a party resort.

had no wifi or water in my room

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

all the pools are awesome, i cant even compare one to the other because theyre all so spacious and set up so

mini bar fridge wasn t very cold in our room :(

breakfast was good, i didn t like that i have to constantly ask for food! buffet much better

the license to chill bar closes to soon

there is also a family/fun area too, with activities and facilities for kids of all ages

country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

breakfast was great

room service was wonderful, allowing us to have morning coffee on our balcony enjoying the

fun for the kids and

great bar service and free burgers, fries and other snacks beachside

we especially loved all the pools and the little water park for the kids

room service food and breakfasts are nearly inedible

front desk personnel at spa were rude and not helpful

our suite was huge, the bed comfortable, and the bathroom stunning; outside, we had a private pool

the food and bar are great

was rude and condescending to me when i asked for a table for my family and myself during breakfast

pool area and swim up bar closed super early

leo the bellman gave us the ins and outs of the resort and ramon our pool man was amazing

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

we had a very nice breakfast we loved it very much

we requested different room service items and did not receive them

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

the frozen drinks had a soapy aftertaste and the pool was very cold

pool for swimming, and the rooms with pools

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

golf cart/shuttle service was very unreliable and hard to get, the seaweed was bad (but this is not the fault

there is no free airport shuttle

this is our 2nd time at the resort, and the food and room service was much better the first time

you get to choose from different breakfast, lunch and dinner options

there are very few 24 hour options outside of room service

because either some of them were closed or they had a 2-hour-queue, so basically we had to breakfast, lunch and

pool and water park are great

one swim up bar in preferred area only, only one breakfast option and it was buffet

isn’t great as others have said, that said this was more so kids 4,7 and 8 had a great time and they did

property clean and new, water park is great for kids.

resort has beautiful facilities, comfortable rooms, and an amazing water park, which is by far the highlight of

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

one time they just never brought our requested room service

close to the airport, nice big pools, some restaurants were good.

bar service around the pool is beyond slow and often times just serving select people

the food staff was excellent. drinks were good and casino was fun.

the omelette bar was the best omelette bar i ve had

food was plentyful and pretty good (not the pizza at the kids pool that was not great) the buffet section was

i love the swim up pool

there was no air conditioning in most of the places to eat and in bar areas.

room service was efficient and the reception has really good hospitality

the waiters at the dorado( angel, miguel and hector) made our breakfast extra special each day

great pool, bar access, and drinks

room service menu was highly limited due to covid i believe

too much seaweed on the beach. dj playing on the adult side is needed by the pool.

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

resort for families with kids aged 4+

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

pools seem to be very busy for only 70% occupancy

beautiful design and luxurious amenities overall good quality food amazing rooms and wifi

the kids club was excellent and the staff in general lovely

noemi from the breakfast team is really outstanding

we ate at le marche for breakfast and lunch because their staff was so wonderful

our biggest choice of the day was pool or beach

breakfast was just ok

the breakfast was perfect and a amazing location in the nature

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you

and more perfect if you want to cook something simple in your suite s fully equipped kitchen

top quality facilities - the main pool, the beach club, golf course, water park, etc

move you from one place to the other, the waitresses (specially at the green break restaurant), room service

we ordered room service but the quality of the food was so poor that we avoided to have dinner that night

we only ate breakfast lunch and dinner, all were good and the menu looked great

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

was included but ordered and prepared fresh as opposed to buffet style (the huevos rancheros at breakfast were

excellent rooms lovely pool staff were great breakfast yummy

you can park in the mayan water complex parking lot

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive

wifi in rooms very patchy. fitness room not open.

easy parking and very quiet

wifi in rooms very patchy. fitness room not open.

restaurant selection was good and it s great for kids ie water park but most of the kids events were held in

the spaciousness even though the place is packed you never have to fight for a place by the pool

different food options, water park

the area of the site can be comfortably moved by golf cart transportation

the water park is decent but more suited for younger kids

the beach bar at sunrise was what made the whole trip.

too many activities so much to do , my kids had to much fun

room service was prompt and great

i like that they had a gym but get there early if you don t want to wait for every machine

everything what right there! there was so much to do, we are even going back with our kids

golf carts (driven by the staff) are available to transport you between the properties

massages at awe spa were great as well

pool area and kids activities also worked well

food from the buffets and room service is repetitive and a bit bland

the open baf and amenities for kids

wifi is strong enough for most anyone

very nice swimming pool and great garden areas, huge swing for kids which was great

, laundry

spacious rooms, separate kitchen with all you need, cosy stay in the jungle

my family loved being with the animals and relaxing in her shaded pool

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

is not fluent enough to communicate over the phone and require 2 phone call for most of my room service request

bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi

very good food and breakfast, beautiful beach, very good spa, with sauna and steam

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an

we found a small food gap between 11am and 12pm - after breakfast ends and before the bars and lunch start

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

the selection of drinks in every bar was good and no cocktail was too much trouble for any of the bar tenders

the room service was exceptional and the food was all really good

were a few times that poolside bar and food service were slow but it was busy and understandable

room service for food and drink often took longer than we would've hoped

himself and our evening butler, aldo, which became our go-to for everything from ordering room service to

incredibly comfortable, and we loved having both indoor and outdoor showers, a jacuzzi, a private pool, and even

the spa experience was nothing short of incredible pure relaxation

we mostly dined at the restaurant for the bungalows and in room service

experience whether it was housekeeping, onsite shops, at the restaurants, booking a paddle board, gym, spa

specially restaurants impossible to book (we had a chance to eat in teppanyaki restaurant ) kids activities most

had 4 rooms that all should of been 2 adults 2 kids

enough activities for kids and teenagers

the room service food was delicious

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

great breakfast, amazing owner, great atmosphere :)

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

we booked a swim up room, we could swim to the lobby and bar and this was a great experience

very comfortable beds, rooftop pool and ground floor pool, parking

there is a bar on the roof surrounded by an iron fence resembling a prison courtyard

the power went out so there were limited options for breakfast and coffee

the amazing pool

the beach was nice, pool area was nice, kids loved the soccer field

beach has decent sand for kids to play in

staff at the pool bar, activity/exercise

there were enough activities to keep the kids entertained

gilberto with room service was great, always dropping our food off still warm and with a huge smile

this made me feel very uncomfortable - wifi was charged but was absolutely terrible

room service never come to room

wifi is almost non-existant

thought there could have been more on in the black and white bar later

we ordered room service that came wrong (they gave me tomato even though i clearly said i was allergic) and

hotel, wiht private parking

location is far from the restaurants, and the snack bar they offer didn't work properly when it rained

bed, the fact that there was a kitchen- very convenient, free shuttle to dolphin beach and the place was very

love the breakfast . the staff was great.love the pool and food and drinks buy the pool

the room had everything i need. the kitchen comes handy especially if you have kids.

and gym costs, no beach view dining at breakfast, size of resort and time to get from room to

kids club and it s staff

business event with lound music at night wifi not always working

facilities are outstanding, spacious rooms, private pool, soaking tub, golf carts everywhere to take you to

awesome amenities - beaches infinity pools spa with an awesome hydrotherapy circuit snorkeling paddle boarding

gym was old needs updating rules were not followed by staff or guests about saving seats at the

the resort was well maintained and clean. the pool and beach areas were beautiful.

could be done by the restaurant by the pool with good mexican food choices or you could order room service which

the food was amazing, staff were attentive and pool and activities were great

24/7 free room service

only thing that was not good was the room service food and not bringing drinks besides beer to the room (other

t love that you not only had to pay extra for the shared beds next to the pool, but that the extra price itself

the breakfast and a few items from room service were not good

the room service was free and i didn t even leave my room to eat half of my meals

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

food is nothing special and charge $20 for room service

were very clean/ everything worked in the room we had (hot water, clean, no issues) - beautiful pool/ lots of

bikes to get around the property were convenient, but they ll also pick you up in a golf cart if you don

the spa was spacious and relaxing and the massages we received rival some of our best experiences

about on bicycle assigned to your room for the duration of your stay; or requesting transfer in golf cart

the staff, the location, the view, the pool and the beach were all perfect ''

the pool is lovely,and the ocean is a few steps away

only the fresh eggs from kitchen are eatable cocktails are also industrial

up the rooms, food was truly horrible anywhere at the hotel (great offsite) lost our laundry, hard pushes for

they have a very nice pool that kids enjoyed and a nice beach next to it

could have more options for the special of the day at the pool bar

good breakfast with an older gentleman, that was our waiter, was very attentive

pool and beach access

rooms were good with a nice kitchen

breakfast bad

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

room service food has small portions and cooled down quickly, i d recommend just going to one of

the yoga classes and gym sessions were fantastic, and the hotel app was extremely helpful for ordering and

even the room service food was excellent

the all-inclusive options were also great, and the bar tender is a savant at guessing my favourite flavors

even room service was delicious

breakfast was also good

the service is excellent, delicious breakfast, nice rooms. more than i was expecting.

their breakfast is very good too :) the swimming pool area is the best

they arranged a basic breakfast for me out of hours due to an early departure

table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and

view from the room to the sea was fantastic. parking at the hotel.

unfortunately no late check out possible, but showering at the pool and changing at the lavatories wasn t

location is great and the beach is amazing! kids enjoyed the pool as well.

location is great and the beach is amazing! kids enjoyed the pool as well.

there's no wifi in your room and the service at the restaurant got a little slow at times

spa and comfortable bed

friendly staff the awesome bar staff pedro and mike went more than the extra mile

there was only about 10 places for parking

i like the pool cause it is clean

the pool, the staff. we loved the location, not to many people around or crowded.

was good (eggs, juice, pancakes), swimming pool, and private parking (in front of the hotel)

easy parking right outside the gate

great breakfast, wonderful room with netflix etc and excellent wifi

an oasis with lovely gardens and pool

they serve an incredible free breakfast

sea view and pool

had to contact owner again for wifi details - why not have these available upon entry

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent

no cutlery or cooking facilities despite having a kitchenette

the pool and beach are just right downstairs and the location was amazing