beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

room service breakfast is the way to go

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

swim up room is above the bar that plays music till 1am

room service was also enjoyable

sos bar never had food

private pool often had bugs floating

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

just a pool property not really for someone that likes to stay on beach and enjoy ocean

plenty of pool space and an ok gym

the rooms were large and very comfortable, spa jacuzzi was great fun for our family

not much to do on resort for kids

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

hanging beds and hammocks, swim up rooms and a swim up pool bar, and cute miniature lounge chairs for little ones

selection of food for room service at night

the waiters and bar staff ensured you had a drink in hand at all

they actually had vegan labeled items on most menus. bar area is nice.

the spa was excellent

is a beautiful property with 7 nice pools including an infinity pool

a la carte restaurants), great staff, nice night shows, good cocktails, nice n clean rooms with spa bath, spa of the

pool was too cold, the kids pool was mostly empty because of that

i also felt discriminated when it came to my beach wear attire one morning for breakfast because i seen two other women from other ethnicities wearing something similar in the

the swimming pools are well designed and the one for kids is awesome

the bars, the restaurants, the snack bar, the kids club, this amazing gourmet restaurant, the cleaning of the whole property, the cleaning of the

- beach/pool towels provided - playing area for kids close to the reception - small movie theatre with at least 3 shows a day (16:00,18:00 and

we went to the spa pool and someone basically chased us down to see what we wanted

breakfast was a calamity

pool and beach service was incredible

facilities are great, breakfast quite good

entire time i was there, the sushi bar was never open and the cocktails could ve been made with a premium

service, friendliness, and just being pleasurable to be around: sergio at the daisy beach bar always remembered our preferences and even taught us a few new words in spanish and mayan

special kudos to angeles for her service on beach and around pool (she was everywhere)

they heavily promoted this with the added incentive of a free spa massage

aldo the breakfast waiter heated the milk for my tea

often cold coffee at breakfast and not enough waiting staff in the buffett causing long waits for drinks cutlery etc

spa prices were quite expensive if you are interested in a treatment during your stay that might be

very nice lobby bar, spa and pool area

my mom was elderly and needed ride in rain and they said golf carts can’t be driven in rain

the adults only pool was fantastic and i can't wait to go back to the spa again

breakfast was amazing with smoked salmon lunch and dinner has stone crab claws

spa is a great additional, if you want to relax, but it is not cheap

blets didnt work)

didn t like that the buffet was the only breakfast option

breakfast was good but you can include pound cake as an option for non breakfast person

no food options between our 7am breakfast and 12:30pm lunch options opening

whether it was at one of the restaurants or room service

the spa is a must on the do-to list

the food and pool areas

gym was adequate to burn off the extra calories

the view is of post pandemic construction so make sure to ask for poolside views

way that kids are at the swim up bar and hanging around the bar

’ additionally, for a family-oriented resort, the food options for kids were limited

that you would normally have, because the speciality restaurants for this level are not open, the spa is not open, the waterpark is not open etc

a lot of restaurants, pools and the water park

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

the sports bar is the only thing that stays open but there is no dj or entertainment for fun after 10pm, on

the pools and beach area were lovely and the food was very good at the romarley beach bar (we didn’t try the other places)

beware of booking, the king suit does not have a separate kitchen

road which makes for a quiet stay food was great, drinks were quality adults only rooftop pool

the massage at the spa was good but very expensive

the staff was always helpful, even while overwhelmed on christmas day breakfast with a packed restaurants on rooftop and downstairs they all were professional, polite,

the waiters at the dorado

didn’t like that the resort does say adult only but you walk a couple steps and there is kids on the other side there is no barrier the adult side is really small and the room smelled like

i didn’t know kids were going to be there i thought the entire resort was no kids not just one side of it

once it s redeemed, you only get 10 percent off wine and you can t use it for all spa services

ults only) and that pool was really nice/fun

spa service was superior

lots to keeps kids entertained hector at the guest concierge was a stand out staff member for us, we traveled

except room service food

the food for room service was not good at all.

the menu for room service at diamond club was very nice and usually delivered pretty fast

spacious room with full kitchen

balcony, kitchen, location, cleanliness, quality furniture, huge bottle of water

well equipped kitchen, good facilities

clean, contemporary suite for up to 4 people in a beautiful sea side neighborhood, with kitchenette and all necessary furnishings, including fridge, microwave, blender, coffee maker

the pool is small but you don't need it having a beautiful beach just in front of your room

great, pool area and clean

pool was sweet and it was close to the beach

the kitchen has everything you need and feels very spacious, the living room has two comfy sofas and a

swimming pool small but nice

with ocean view less than 1/2 block walk to the beach,, just a few steps away from crystal clear pool, the staff was amazing and super friendly and met lots of great new friends

excellent staff pool was so cool and refreshing

breakfast and lication both superb. love the ambience of this hidden gem!

pool was great for the kids after a day at the

fabulous location loved the pool wonderful staff great

everyone at amar inn is friendly and helpful, the breakfast is amazing, the small pool is great for cooling off, and the beach is steps away

super efficient, helpfull, knowledgable- manager fernando, ernesto, alfredo, the bar and waiterslalo, victor in club-- excellent

nice clean warm pool

we love this place, staff is great. food is good. beach bar fun, stephanie the best!!

pool was nice however it needs more attention

the loud bar music ruined the ambiance of a lovely beach and just never

wifi goes in and out. best to face the pool. hot water runs out if you are not careful.

other guests at the pool were friendly

location was great, the pool was directly outside of our room which was a bonus and great for the kids

location, comfortable bed, well set up kitchen, clean, nice little pool, very friendly

location was great, the pool was directly outside of our room which was a bonus and great for the kids

the pool looked better in the

the pool area needs some tlc, it’s not an inviting area

beautiful building and shared kitchen. gorgeous pool comy rooms amazing kind staff

pool appeared to be green

also: clearing out some of the clutter in the kitchen & the pool area would make the property more inviting

rooftop pool was fantastic, with brilliant views

the roof terrace with a pool and bar are outstanding and the bar staff couldn’t be friendlier

i would like to see the bar open at 10:00 am and then the restaurant opens at 3pm

staff were very friendly and the swimming pool upstairs had great views over the town and sea

clean, great pool with view, netflix, very amenable and cooperative (luis, jose, and all), convenient

amazing rooftop and pool. very affordable

there was a mini-pool on the roof but we did not go into it

the roof top sitting area and pool were lovely and the downstairs bar and restaurant was great

upstairs is a pool with beautiful view as well

it was convenient to have a restaurant and bar on the property

one pool is more for activities and kids, another one quit and for adults

years old) really likes it.

we loved having the option to get room service with the all inclusive option

very comfortable rooms, nice gym, food was great.

the kids club was excellent and the staff in general lovely

location at the beach, pool and the beach with lounges

they also have parking and a lovely pool

quiet, super comfortable king bed, the pool was fresh and clean

back side at lovely pool which is an inch away from the beach which hosts the dining front and leads the way to all

pool, clean, close to everything, and on the beach. staff was wonderful

on the roof of the hotel there is a wonderfully decorated roof - tables, flowers and a small pool / large tub

gorgeous roof top and pool

the pool was cold but might be nice on a hot day

the rooftop pool is awesome and the view of the sun rise and sunsets are unforgettable

the pool.

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

the staff was very friendly and i enjoyed the spa experience

and miguel at mercure, elpidio at capers, santos at castaways, lourdes, edgar and lizbeth at breakfast, veronica who cleaned our room, and leonardo the zumba instructor

everything was great until check out 6 days later we packed our bags and left the room for breakfast, and the bell boy came to our room and picked up our luggage

wifi could have been better in the room.

really enjoyed food from the kids menu as well

the water park is decent but more suited for younger kids

the spa was the best. the facilities were great. the staff were great.

and jacuzzi size and quality in the room -comfy beds but the size of the queen bed is too small -gym -airco -friendly hotel staff -restaurant circus is very nice for kids -hamburger, hot dogs and

very frequent golf carts for transportation around the resort, so that was easy

the water park could have been better, one of the slides was not working and the wave pool was not

staff in playroom is kind and patient to kids

we really enjoyed the 24/7 room service

we enjoyed the food and drinks at palapa delfines by the pool

great for kids and adults

room service delivers cold food because it takes at least an hour to deliver

staff was amazing genuine and kind gabriels gym was great

bar was very good

then it took several hours to download all updates, so the kids didn't have time to enjoy it

we only went to breakfast twice, so maybe it was timing, but they didn t have much fruit out

overall we liked the stay including the breakfast lunch and dinner

i want to bring my kids here next year

the two small kids will love to meet with your own and play with them, offering you some fantastic quiet time on

and activities like bowling, laser tag, escape rooms, canoeing, paddle boarding, tons of bars poolside and food service

resort is cool, pool amazing

i like the room and the pool

coffee options/baristas well-executed new year s eve event friendly, hardworking pool

enough activities for kids and teenagers

you needed a reservation for all dinner restaurants or you were stuck ordering room service which was very limited and the menu did not change

plus, the massage was wonderful - and the spa staff were very accommodating, as they could only get us in for last minute appointments close

we were used to from royal service at another resort- we had great service from bartender at our pool, butler at bali bed, but majority of all other service was very disappointing

the 24 hour room service was handy and we used it almost daily for breakfast

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

only downer was that the water of the pool just in front of our balcony was a bit too cold

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

trying to get to the el dorado plan to walk 15+ mins rain or shine because getting a golf cart shuttle is not easy

palms restaurant was a wonderful place to have breakfast and the food was great there

we came late with the kids so we did

this is our 2nd time at the resort, and the food and room service was much better the first time

there are very few 24 hour options outside of room service

want room service

room service which is supposed to be 24x7 - took 2 hours for food to arrive

there is no free airport shuttle

the bed linen was dirty, the patio door was broken, the bathroom light didnt work, the root top bar and pool was closed and we didnt want to try the restaurant

the power went out so there were limited options for breakfast and coffee

facilities, understaffed, bar was open only a few hours during the day

there is a bar on the roof surrounded by an iron fence resembling a prison courtyard

the included breakfast is two slices of toast and fruit at least the fruit wasn t dry.

the hotel could consider a shuttle back to the hotel as well, the expenses for taxi back to the hotel adds up over longer

shuttle service

develop a shuttle service to and from airport

love the breakfast . the staff was great.love the pool and food and drinks buy the pool

more i like was the confort of the hotel as a whole, excellent staff, breakfast was good

the kids loved the pina coladad and daiquiris

ocean & pools

room service menu limited

mind that it's really expensive, counting all the extra drinks + lunch + dinners together :) the bar was amazing and their spicy margaritas are just wow

wifi was a little slow and spotty

free parking

covid protocol was great. nice pools and chairs. food also great.

didn t like that they only take credit card or debit at bar and restaurant no cash ud83dudcb0 that was not good at

beach and pool areas, great gym, tennis courts, excellent choice at breakfast, staff were very friendly, food and drinks were decent and not expensive

beach and pool areas, great gym, tennis courts, excellent choice at breakfast, staff were very friendly, food

breakfast buffet was great

the breakfast buffet came in handy and the fresh juice was great but will clean you out

breakfast bad

could have more options for the special of the day at the pool bar

also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake

probably that they don't have a bar on the beach but it's more like a suggestion

there was never a shortage of loungers on the pool or beach and silvio

even room service was delicious

room service

the restaurant staff, bar staff, entertainment staff, and cleaning staff were amazing

small gym . too small for a huge resort.

our biggest choice of the day was pool or beach

large pool, all adults, great food

there was something to do for all adults in this huge resort

all restaraunts were amazing and breakfast and lunch buffets are great

but they do have a small bar in the lobby

the restaurant and spa areas were closed

tha maid and gym

the pool was beautiful with the infinity view of the sea

the pool and the bar area are gorgeous

views and infinity pool overlooking stunning beach

- room was clean

at the end the reception took care of it, but i would recommend that if you have couples with not kids like us, you can keep the families in others areas, since the hotel wasn t full

the pool was nice for the kids, they have a laundry which was great to use

we were there with our three kids: 1, 3 and 9 years old and they were infatuated with the water

the pools are amazing, each with its own features and design

move you from one place to the other, the waitresses (specially at the green break restaurant), room service and front desk staff - everyone went above and beyond

we loved going to jungala water park and the cirque de soleil show

water park and cirque du soleil show were the only good parts-the kids enjoyed it

wished they had a kids club

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

the access the beach and the pool plus the lady in the office was great

wonderful suit. very comfortable. excellent hubication with a private pool and beach.

the swimming pool is good and the beach is beautiful

beach and pool was amazing

location is the only good thing about the property but not really close to any good bar or restaurant, if you don't have a car

i seen two kids play a game of how many broken pool titles they could find

would be ok if with kids, just wasn't nice enough for a romantic trip with spouse

8 restaurants, 7 bars, room service 24h, room mini bar free

efficient and friendly staff, nice pool area. comfortable beds, sea view rooms. good wifi.

free room service food

short ride from the airport- perfect because my kids were tired of traveling

they have a kids club that my grandson absolutely loved going to

the kids had such a blast, so glad we chose to stay here

staff, waiters, servers, entertainment was great, pool activities was awesome

breakfast and lunch were very good and many choices.

we enjoyed the variety of activities like mini golf and live shows

5th floor, building has elevators serving that floor, which is very convenient for family with kids and elderly people

room service is good but small portions

the pools. my kids loved the game room, and the snack bar at the pool. the micheal jackson show!

we thought mini golf would be fun, though, we were wrong

beach was great- no kids adults only- fantastic

upstairs which was nice food was delicious a very relaxed vibe and downstairs there’s a snack bar by the pool also very good

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the water filled with black

pool, amazing view from balcony and terrace.

was included but ordered and prepared fresh as opposed to buffet style (the huevos rancheros at breakfast were delicious) the pool area was lovely with some cabanas available and lovely staff on

good breakfast even early on the morning

wait staff great, there is on site restaurant and bar for poolside lounging

beautiful swimming pool, the room was huge, the consierge was really nice and helpful as well as attentive, a separate

their breakfast is very good too :) the swimming pool area is the best

breakfast not til 7am

we didn t get to try breakfast because left very early in the morning

we needed help getting our tv connected to the wifi and help was given straight away

wifi was not working whille we were there but the service disruption was not the hotel's fault

we were travelling by car, used the parking possibility in a gated area and took us 15 min to get to the airport the next stay

beautiful views of forest and pool

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

e pools at the hotel are actually cold)

and repeated food options toilets too far from the pool pool water not clean last bus from the beach bar

the pool closing so early and wish there was more entertainment.

wasn't an option for the buffet restaurant in the evening, only breakfast and lunch

room service menu.

only complaint would be that things close too early, including bars, pools, restaurants, gym, and spa

didn t like how they offer a room service and other services when i asked for more towels or a little stuff like that they

room service was fast and food was good

the small water park is a plus for the hotel

was so many things for kids to do, the staff was great at keeping everyone entertained and they were all friendly

amazing food and best kids club that my son ever went

wifi: works perfectly in the rooms andnin the public areas is a bit slower but still gets the job

you are looking for a hotel with teens or kids

i liked it s so kids friendly, even the restaurants

pool,huge choice of breakfast,fast wifi,nice view from balcony on sea,close bus stop to downtown,market in hotel

my kids loved giovani and the other poolside entertainment crew

wifi connection is ok, the room is perfect and the bathroom as well the staff absolutely kind, from

view, able to have a higher floor, beach access, pool for kids was great

the room was amazing and innovated. we had the view of the pool and the beach.

we loved the pool and beach

if you consider doing my work or connecting kids ipads

wifi service not that good

great breakfast everyday at la

tv reception and suboptimal wifi

amazing , the brazilian restaurant is so good , the variety of meats were enough to enjoy , great pool , towel service good , lots of tasty drinks , they serve you as fast as you think , seafood

ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment

very nice swimming pool and great garden areas, huge swing for kids which was great

amazing for kids to roam around and play while the parents relax

sitting at the breakfast bar in my room looking out at the jungle, drinking coffee, seeing monkeys in the trees

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground, a great pool all withing a very tranquil environment