around the property, the amazing spa with all the wellness experiences, i did as much as i could

heritage and modernist design, stunning dining in a unique tequila bottle collection setting, a gym set in the

the spaces are immense the spa and the restaurant, specially ix’im are extraordinary, the casitas are

very nice, the pool spa quiet

spa, pool spa, villa plunge pool with hammock

breakfast service really two slow, 30-40 minutes every morning to get a pair of eggs

pool areas were not well maintained, the cenote and pools were not clean, the beds around the main

the location is just our=tside of mmerida. the breakfast was good.

the breakfast they give you is miserable and when they hand you the menu is ridicules expensive ,

breakfast average but pricy

at 0630am

the staff were amazing and attentive, the breakfast perfect

breakfast was great and there were lots of options for the free breakfast included in the room rate

we enjoyed cocktails and dinner and our own private plunge pool in the suite

make sure to spend some time wandering around the hacienda and relax by the pool - it's all part of the experience

everything was great hoped that we could use the pool a little bit longer like at 11pm

good bar restaurant clean room comfy beds great bathroom.

beautiful place to relax and the swimming area was wonderful we had our drinks by the pool

beautiful pool area, lovely breakfast in restaurant on site

it was close to the airport. the rooms were comfortable and loved the pool.

the onsen/warm pool is absolutely lovely

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

loved the pool

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store in walking

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the premises

the pool is wonderful and it feels magic at night with all the lights on

grand historic buildings with high ceilings and great outdoor spaces including a small swimming pool and garden with comfortable chairs & sunbeds

we also enjoyed cooling off in the pool

architecture, pool area was fab & staff really helpful

beautiful attentive staff delicious food beautiful pool

the garden/swimming pool, everything was the right taste

icicle to the delicious breakfasts and cocktails to the well-appointed rooms and refreshing pool and lounge areas

was really helpful as we had a very early start the next morning and they were kind to arrange a breakfast box for us to take

but, again, the breakfast was excellent

very big comfortable beds, great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of

great large shower and bathroom, the hotel has a lovely relaxing pool in a central courtyard, the breakfast was very nice, selection of fruits, breads, option of eggs and fresh juices

breakfast great

rooms are spacious, property is absolutely beautiful and that pool looked absolutely delightful

estelle kept our room and the house very clean and made coffee and offered to make us breakfast

were having a pool party till 22

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

room with a nice pool to cool down from the city's heat

the swimming pool was amazing, really long and went around the corner as well, you could swim laps in it

wifi was very unreliable, unable to do any work while working remotely

ac, good wifi

the cleaning staff is very friendly, the swimming pool is very nice as is the hotel

a good hotel, it has a very nice pool

atmosphere, magic pool in the back garden, fully equipped kitchen and super nice stuff working

the tranquility of the pool area with its super comfy hammocks was such a treat after long days in the historic centre

nice location, really good breakfast and nice people

looks very luxurous. nice kitchen and loved all the rooms. great beds and greeeat breakfast!

the kitchen is clean and well equipped and the communal spaces really comfortable

good breakfast, especially during pandemic. quiet.

is kiddie day and the pool is packed with screaming kids

room was clean, spacious, and very comfortable, the pool was simply lovely, the bar and bar maid was

pool area and lobby were very nice

lovely pool and bar area

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning and hot

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and rooms

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a

a complimentary drink and canapé early every evening brings everyone together in the bar

the location is great, rooms are very comfortable, restaurant and bar are convenient

it is so close to the city centre and it has free parking which was great.

pool needed better filtration.

they have a very cheap laundry service (1 dollar) and you will get your clothes the same day (+) i loved the laundry option which served me well at the time (+)cleaned and central but not noisy. laundry facility very quick. (+)good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english speaking + good breakfast selection (with room service) - a lot of (+)really friendly and helpful staff, cheap laundry service, good value for money (+) we also left laundry to be done whilst we were away and it was there waiting for us when we got back (+)the position was close to the city center. great the laundry service. (+)beds had problems getting hot water to work, but once it did, it really worked well 2 kilos of laundry washed for $60 (+)from the ado terminal, friendly staff, beds were ok, room size was good,, lots of tv channels, laundry service good and available within 24hours (-)laundry service used bleach on a few of our clothes, which ruined them.

very central location. good wifi.

th room service) - a lot of black hairs

location is great the pool is nice staff is lovely the parking is a real plus the rooms are clean and well

now the only negative thing about the hotel was that the pool was really warm

very good price-quality, we liked the room and the pool. location is nice

place in the city center, with a small rooftop pool and terrace to survive the heat in the afternoon

very well located, comfy rooms and had a nice pool and the staff was wonderful

room is very cozy, very clean and in front of the pool

good continental breakfast, friendly staff, nice pool

the wifi was amazing and the staff were great

the wifi works perfect

i also loved the private rooftop with the private pool of our deluxe room

- it was well-located for the ado coach station - lots of toiletries, including razors etc - good wifi

kitchen was well equipped, the ac and wifi worked well

kitchen was well equipped, the ac and wifi worked well

for finding the place where we could take the colectivos, and also for organizing a take away breakfast for the following morning, as we left the hotel around 6am

the breakfast was nice and balance

we had breakfast with our stay which was prepared and ready for us at exactly the time i indicated as

the attached coffee shop provided a nice breakfast alternative to standard mexican fare

the complimentary breakfast was a wonderful gesture that we truly appreciated

if you chose to skip the breakfast, they offered a delicious boxed lunch

he also had breakfast every morning and it was just a really nice atmosphere

the staff was really helpful, and room service was great

the breakfast is very expensive

breakfast was very convenient at adjoining restaurant that had good food and good service

lovely pool area

breakfast buffet very, very expensive. order off menu.

bar had no soft drinks and no basics such as limes (they had run out - for all 3 days we were there

beds so comfortable, pool delightful, complimentary breakfast good, service absolutely exceptional, within walking distance of main plaza and shops,

plus the hotel itself had a great bar and breakfast options

plus the hotel itself had a great bar and breakfast options

good and cosy small hotel with private territory and sharing pool, nice breakfast and friendly stuff, we like it so much and recommend to anyone

loved the pool

the entire place is beautifully kept including the grounds and sparkling (and refreshing) pool and the rooms are very comfortable

from the beautiful pool, to the delicious breakfast, to the hospitality, to the cleanliness and the quietness

and varied breakfast to the extremely friendly and helpful staff (all of them) to the tiered pool - our entire family had an excellent time

good location, nice pool, decent breakfast, and all at a reasonable rate.

very adorable common spaces and pool

the building is historical and the pool makes it all even more cool

view, pool area, v friendly

public spaces (lobby, breakfast area, pool courtyard) were beautiful and conducive to interaction with other guests

our room had a terrace (room 220) overlooking the pool so was quiet

we loved being in busy centro; nice breakfast

the patio bar and restaurant area is beautiful with lovely views over the high hedges

hotel is nice, have a beautifull lobby, rooms are confortable and bar is good for a meeting.

the pool wasn't clean

the pool is small but delightful after a hot day enjoying the town

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry

we even got our laundry done which was a treat

wifi was not stable at all

location helpful staffs strong, fast, and stable wifi nice internal common seating

wifi worked really well and air conditioning was great

t comfortable sofa on landing with a decent signal)

wifi service was a little spotty at times

no breakfast , old bathroom , room service

very friendly staff, cleaned and quiet rooms, good location and strong wifi connection.

prefer the 2nd floor 2 room junior suute)- quiet - relaxing pool area - areas around the property to read or sit outside - staff attentive & personable

location is very central, staff is very friendly, decent wifi, and a nice pool.

they have no laundry service.

staff assisted with taking laundry to outside laundry service, & picked it up for us

only lacks a laundry service.

it was also right next to the laundry facilities

the staff were friendly the location was excellent and the rooftop pool area was lovely to relax after a day seeing the sights

the courtyard is peaceful and the roof top pool overlooks the main cathedral which is extra stunning at the end of the day/blue hour

the pool area and patio is absolutely gorgeous with

the breakfast was delicious. the fresh fruit was super frest and the menu selection was great.

loved its elegance, the lush park below our window, the internal patio and tropical swimming pool and the entire staff who not only responded to our requests, but anticipated our needs, before

was a wonderful stay, everything we needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant perfect

this property is beautifully decorated, the gardens and pool inviting, our breakfast exceptional and the bar a lot of fun

i heard there is a pool, but didn't have the chance to go to because didn't have time

the pool was a bit dirty.

area which is nice and chill, could have an update on the furniture and a clean of the tiny pool

roofterrace and (plunge)pool area could use some protection from the sun

there is even small pool on the roof of the hotel

i loved the pool area and the price is excellent as well as the location!!!

designed ambience, nice swimming pool, kind staff, good breakfast, 5 minute walk to the cathedral (centre)

the breakfast should include more fruit and mexican style sweet breads.

the breakfast is a continental one. i will expect more mexican food!

spotless room and outstanding swimming pool

breakfast is decent.

good location. nice little swimming pool.

room service was also really on point and consistent

was cold!

the wifi was iffy, nothing at all in the room.

the pool was refreshing after a hot day out

the location was central, they have swimming pool and the staff are friendly and helpful.

the hotel has a decent swimming pool.

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get out of it

located, the atmosphere around the pool area was phenomenal for a couple in love

clean, quiet ,attractive pool/lobby

good people the hotel staff, they are very helpful and nice, the pool is very nice

returned to this fabulous place on the way back from campeche, i now have great shower and great wifi which i need for work in a room on a lower floor

service from bar staff, where you get breakfast, is really slow. waiting takes forever.

i loved the pool, the hotel staff is very good people

it has a bar and restaurant attached with lovely staff and good food

the continental breakfast was lovely

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our expectations

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a reasonable price ($270 mxn for up to 3kg and $90 mxn for

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

place to stay, good wifi, a/c, good water pressue while showering, clean rooms, the staff are very friendly and helpful

hotel facilities are perfect, i liked that it has a pool, it is really worth paying for it, if it is price quality, the rooms look like they have been

great staff, spotless, super value, cute little pool with waterfall

they accommodated for early check in since i would have had to wait 3 hours

very central localisation. good wifi.

beautiful inner courtyard with a lot of exotic plants, cool pool amazing to refresh after long walks in merida's old town

breakfast was delicious, and the location of the place is great, just in the city centre of merida,

amazing pool to enjoy after a day's sightseeing

staff kindness, property location, pool

they considered every detail, from a delicious breakfast included in the rate, to bathrobes and toiletries in each room, and excellent service

clean water at the swimming pool and embellish its surroundings.

restaurant on site with room service available

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the pool, prefer outdoor pool

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

huge rooms with good wifi, comfortable beds and good aircon

we used the paid private parking at the hotel for our rental car, which was convenient, and used room service from the attached restaurant a couple of times--also nice

the wifi didn't work well

the wifi was quite weak and not working at all one

beautiful grounds and pool area

patio looking onto small pool

a cafe round the corner, where we bought croissants the evening before, and then had them for breakfast with coffee on the patio the next morning

even a bit of a early check in was possible

having a breakfast option, though with a kitchen you can make your own.

pool and bar relaxation area are fabulous, as is the location and being right next to all the restaurants @

open the pool at 10

went out while i was there but i used the outside stairs at pool end; out of their control i’d

garden with the swimming pool is incredibly charming

every penny of 49 australian bucks ($us35); a proper hotel with a great back garden and swimming pool which is a nice respite from the city; super nice rooms - big with desk, a place to put

area of the hotel is very nice, pool was perfect

the pool wasn t too inviting and was out of commission during our stay.

the big windown facing a balcony and overlooking the little pool. #23

the swim pool is rather a 2m pond, haven t seen anyone inside

although as mentioned in other comments, the pool is just a pod with some water

the pool is more of a fountain, or a plunge pool. not an issue for us, though.

om, pool, breakfast

parking is available around the corner, no problem at all

there is a pool which is great after a day of exploring merida

buildings, very kind staff, perfect location, pools, nearby parking, unique art, an oasis of peace, large room with patio and very private

parking is a block away, not right at the hotel

the private pool in the room was great

no breakfast. no kettle to boil water in the room.

apparently they had problems with the laundry company they were using

the private pool was dirty and did not drain.

great location. great staff. super breakfast.

the building is very modern, the room was huge with a nice view on the pool and the patio

worst part is that they have a kitchen in their facilities

the staff and breakfast is great

no wifi in the room, thin walls.

the breakfast is not the way i am used to be but it's okay to try something new.

the pool area could do with some more chairs only two.

is a beautiful colonial building with a courtyard pool and loads of lush plants and trees around

wonderful place with a beautiful pool and garden

small but pleasant swimming pool, big enough for 5-6 strokes

free parking for guests and cute pool

beautifully appointed throughout with a long dip pool in the courtyard

the breakfast was delicious and all that i expected

room - pool just there ready for a swim in the morning

you are able to get breakfast and dinner (if you want) and the sister hotel around the corner

parking…) - our room got flooded with rain, most likely due to leaks in windows - the pool is very