i missed the breakfast by an half hour. maybe extend the hours of breakfast?

there was a hockey tournament in the area, so during the evening, the kids from the team were running up and down the halls

run into this a lot at hotels, hockey tournament that weekend so kids everywhere, yelling and running up and down the halls until late into the night

kids running in hallways

and great with our kids

great location for zoo visit, outdoor pool, nice staff and great breakfast.

breakfast has great choices and the pancakes are always a hit with our kids

hotel was clean, staff very helpful and friendly fabulous breakfast easy to find

proximity to the go station; proximity to business and family. free breakfast.

to thermea spa and stayed here for the night

gym and pool are closed

the breakfast and the staff

the breakfast was the best i’ve ever had at a hotel under $400 a night!!

free upgrade to exec floor for early check in club member

the hotel was a new facility. complimentary breakfast was basic but of quality.

was a bit put off when i found a previous guests’ personal bar of soap still in the shower

had four rooms in total my room had a dirty shower and mini bar fridge the room my mom stayed in had garbage still on the floor when they went in the room and

love their little snack bar also is great

lots of hockey families, kids playing in the hallways...

was a bunch of kids and they were always in the pool as they were always rough housing and unsupervised so we did

the rooms with toothbrush/tooth paste, no slippers, no dishwashing soap or sponge to clean kitchenware after use, they were missing things that could have been useful during our stay

breakfast was great

the breakfast was amazing and the staff are so helpful.

they also had a nice small indoor pool which we had all to ourselves during our stay

i want the hotel to improve the quality of their complimentary breakfast

were traveling in an electric vehicle, and it was very convenient that the hotel had parking with ev chargers

location, price, cleanliness free parking and free wifi

lots of parking

room service pizza was excellent

no room service! but, totally understand due to covid-19.

breakfast included and very good

maybe more fresh fruit at the breakfast counter

breakfast was good. staff were friendly. pool was clean.

enjoyed a swim in the pool during my stay here

i will not return here pool and gym closed they should reduced the rates

staff in the breakfast room was exceptional

exceptional customer service. free breakfast

from the welcoming and friendly staff to the fresh cookies and great breakfast

the pool and hot tub were both amazing

loved the friendly staff, comfy bed, and amazing breakfast

good coffee & decent breakfast choices (free)

it was clean, close to oshawa, had a pool and got to enjoy it all to myself.

bed comfortable ....pool warm....food was good ...on going coffee....washroom was comfortable

the pool was great, breakfast was great

pool and fitness room were great

was great for me, and thank you for the pool chair, that was so accommodating for me to shower with as i am a large lady and was afraid to

the breakfast

bed was very comfortable, my grandson had a blast in the pool

the breakfast was delicious

was in a great area the room was comfy and the facilities were great i loved the pool

it's a very busy place and breakfast area was too small to adequately handle the crowd.

9am finish to breakfast was too early 9.30 would be good

good location plus they have laundry machines

our room was great and breakfast was so good

breakfast was good, well setup clean and refilled as needed

clean, staff was polite, location was perfect, breakfast was excellent.

found a used mask and dirty laundry in one of the drawers in my room so i am not sure how much cleaning is really going on

swimming pool and gym available although we didn't have time to use them

examples: the pool was closed; the gym equipment (the weight machine) did not work; my

you got the have the pool all to yourself for 1 hour

upgrade your internet/wifi connection

pool was clean and nice

very clean, beds are comfy. amenities like pool are great for kids.

the pool was just what we needed after having days out and about

the room was nothing special but the pools and fitness room on site were great.

one)

location, clean and spacious room, gym was ok as well. hotel is connected to the shopping center

room service until after 5pm for dinner only

pool was down for maintenance

was very good, but we picked up dinner to have in our room, and although it was satisfactory, room service with real plates and cutlery would have been preferable

hard trouble getting room service however

i also really liked the rooftop bar and the breakfast dining area

the rooftop bar is a great venue to relax and enjoy the toronto skyline

and we were grateful for an unexpectedly early check in so we could dress in the room for an afternoon event

i also had the choice of room service or go down to the bistro to eat

the pool was not warm. it was a hot day but the pool was so cold.

staff was very nice and the rooms, fitness area and pool were very nice

ps - there were also a sparkling water in the gym

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

very nice pool, though a jacuzzi would have been nice too

the bathroom had a plastic shower curtain and looked like school gym facilities

loved the bar and other communal areas

didn’t get to have the breakfast we paid for because we couldn’t find where to go

first morning breakfast we went to wasn't good

the breakfast was awesome

great location, staff, laundry room for guests, they made usa feel like home

the gym was well equipped with good spaces to exercise the roof terrace was a pleasant and much needed

some gym equipment required a peleton login to use

angelina and her breakfast, réception and the staff in general

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

the wifi on my iphone kept disconnecting and was generally unstable.

free breakfast, wifi and it is secured, laundry available, interconnecting rooms

buffet breakfast was one of the best i have ever had - especially the scrambled eggs very soft and fluffy

the wifi was weak for my wife's phone, but otherwise, nothing, not to not like.

only thing we had a problem with was our room service

well-equipped to cover basic amenities including laundry

good location downtown, friendly staff, good wifi, clean

spa available and some nice stores to check out as well

staff are very friendly and accomodating of our request to extend the parking,early check in at 2pm and late check out at 12pm

customer service and breakfast

breakfast was excellent

breakfast wasn’t included .. there was not a big selection to choose from.

the indoor pool was a plus with kids

gym under reno i guess, wish this was stated before i booked

breakfast and supper at cafe boulud are too notch

ordered room service breakfast, paid for a pot a coffee and did not receive it

hotel is beautiful and the rooms are amazing very clean and cozy the mini bar is quality

house keeping service wasn't good - room service is not great.

if i wanted ice, i had to call room service and felt obliged to pay a small tip for that of $3-4 dollars

pool was under maintenance so couldn't use it

central location gym and swimming pool facilities.

downside was wifi was slow for streaming and guest laundry was closed for renovations, no other laundromats within walking distance

the gym and pool

gym pool sauna

they allowed free early check in

the cost of room service was outrageous,,,, very poor value even for this rarified strata

room service menu is expensive and no vegan options

the bed was especially comfy and i loved the inclusion of the mini bar items

n-alcoholic and munchies)

gym was underground i

location, style and decor, early check in and 1200 check out

i had to pay for early check in time on my wedding day

about what the different accommodations the hotel could provide

rooms were spacious and clean and the bed was very comfortable

well equipped gym for a hotel

only improvement they could make is having room service available

room service would have been nice.

wifi very limited. pool and jacuzzi stairs were sharp so needed warning sign.

was no basic room service or water bottles with paid service was available room was very

gym looked nice - next time

design, atmoshere, breakfast, comfortable beds, fitness center, location

the concierge (vanessa & erica) and breakfast server ewa deserve a special mention

hotel breakfast is à la carte, with moderate portions, a wide variety of choices, and delicious flavors

design, atmoshere, breakfast, comfortable beds, fitness center, location

can always count on park hyatt's restaurant joni for an excellent meal - whether it's breakfast or dinner

didn t like how they didn t have bell service to help with my luggage i was travelling with kids

pool was a perk as my one year old son loves to swim and after travelling all day he needed to get

they loved the rooftop pool

the staff was extremely friendly and thorough loved the breakfast package

everyone was extremely nice and helpful, room was very clean pool was great for the kids

the swimming pool and the location.

day it was cleaned after asking, the next day it was not even when asked…we were 2 adults and 2 kids, the room had everything just for 2 as if kids are pets - no towels and another things for

on the corner made it difficult to go in, and their aren't a lot of recreational places to go for kids in the building but definitely a nice romantic place to go for adults though

facts : i arrive with my two kids after

day it was cleaned after asking, the next day it was not even when asked we were 2 adults and 2 kids, the room had everything just for 2 as if kids are pets - no towels and another things for

i did have breakfast one day and it was fine

wifi was reliable

me items every day, but a good variety) or ordering from the kitchen

this didn't happen which meant we had to give the king room to our sons, and we had the kids room with our daughter

very helpful for amenities and providing us with maps and important sites to visit also a room service staff 'tanvir' who delivered coffee cups for the coffee maker was very polite and

laundry service is not flexible, as we need to top up a card, and the minimum is 10 cad, and you

he immediately declined our request for possibility of a little early check in however the next couple after us, he said they could check in already but us we have

no window in the rooms, gym was small with old ish equipments.

there are vending machines with food and drinks and laundry service

location, has some facilities like a small gym and you can have breakfast and dinner there which where nice foods

our kids really enjoyed the well-equipped playroom

wonderful beds, beautiful pool, nice view

location, very nice breakfast, gym, pool, roof lounge

but disappointed with the room service

i hate the fact that there is no free wifi in the rooms.

about our stay was amazing, especially, the breakfast that was included

nice staff. pool and hot tub were good. excellent location.

was able to walk with kids to cn tower, aquarium and many dinner options

attitude of staff, great panoramic view of water from room the bed and linens great wifi great pool and pool area, and gym checkout via phone - not need to go to front

great indoor pool and gym

the rooms are spacious, and the gym is excellent

breakfast at reign exceptional

our kids love the rooms and pool area, while we love the location and value

the gym was excellent

kids loved the pool

pool and facilities

i miss proper service in room service.

kids loved the pool it was very clean and modern rooms

location, staff the gym was amazing

were woken out of sleep by a fire alarm that kids had pulled on the 23 rd floor and had to have fire dep

was always willing to help with anything' from the moment we arrived carrying bags opening doors, room services

the fortunate fox restaurant was great for breakfast, and live the themed music at nighttime

good gym

bar was not great

breakfast

staffcwere amazing especially kristina in the bar and the directir of security.

it might also be a weekday, but room service missed some requests after midnight, but it was completely understandable

time of arrival; any spa or special trips etc

accommodation with a great corner room and view of the cn tower, room service was quick

nice tvs, nice ipad in the room, great wifi

30am) and they had room service come to the room to pick up the food to heat it up for me

the designers should be commended due to the absolute comfort of the room, optional mini bar & snacks were an incredible thought

the bar staff was also very friendly and very efficient and knowledgeable about the area

very clean and classy. beds were extremely comfortable and loved the mini bar and robes!

the staff was friendly and very accommodating during my stay

ich was very quick indeed

we were greeted friendly and when requested early check in with mini frig

wish i didn t have to work and take advantage of the spa, gym and surrounding beauty.

exceeded my expectations from the check-in, the room, the pool, the restaurant, to the room service

it seemed that there was to be a voucher for the breakfast that was included in the price when i booked online

the kids in the pool at 10:00pm to 11:00pm when it’s only supposed to be adults

fee could be included (it was extra), would be nice if there were some shops and stores for kids nearby

service , great employees wonderful service , got the early check in like i wanted

lobby was cold but then it was -29 below. too many kids in the pool jacuzzi

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly

the cafe n the bar epoch had good quality

nice gym

not enough bourbon choices at hotel bar :)

epoch bar food

service was poor, very slow, room service and bell man

the staff was awesome, the room was great. the breakfast delicious

finishes are class, restaurant and breakfast is great, room was clean, comfortable and quality

the room, lounges, breakfast & every little detail was considered

gym is great and was always empty

didn't care much for the complimentary breakfast (very few options and in a small room with no windows)

kitchen in our room was nice as it allowed us to save money by eating in for some meals and the kids enjoyed the pool and the complimentary

have three laundry stations, coin operated, for guests, great help

the pool wasn't anything special, but the kids had a blast swimming

well in the city and will be returning with the kids love the hotel and staff especially the bar tender randolph

great to have a bar on property for night cap

the pool had a great view, food/drink service, and was good for kids

the pool area was friendly and my kids loved it

rooftop pool was nice, kids loved it

the staff from the front desk to the room service was excellent. very friendly and welcoming.

coffee shop could have opened longer into the day could have done with they're own bar inside hotel

gym was busy, but i was still able to do my skipping :)

the location and the gym were great. so close to everything.

revery's muse bar was a great spot for coffee or a light breakfast

staff were excellent and very helpful, nice bar area too

and can't get room service after 10 pm