good breakfast, nice pool, great fitness room and everything clean and well-kept

great location, 24 hours shuttle, great staff, delicious breakfast!

the breakfast was great and met all our requirements

breakfast was top notch

customer service at the front desk as well as kitchen staff for breakfast & cleaning

clean place, nice fitness center but a bit small, heated pool amazing

the lady shuttle driver was very friendly and helpful would definitely recommend this hotel to our friends

had a very nice small gym to use with weights and cardio equipment, after calling to let them know i arrived the free

very helpful and accommodating staff. i hot the late check out i needed!

breakfast was excellent

spacious room with a good buffet breakfast.

friendly staff breakfast was amazing

included breakfast and the beds were so comfy!!

my info said that breakfast was included - when we got down for breakfast the host said it was not included

internet was intermittent, breakfast options were limited.

bed and pillows were comfortable, staff were great, daytime shuttle service was great ud83dudc4d

good room with sofa and two double beds. breakfast was very good and had wide variety.

cold water pool breakfast

great pool and terrasse

breakfast was so good for an adult and for a kids

very uncomfortable bed,, specially with kids it’s very high ,, washroom was not clean enough.

hotel initially surpassed my expectations, small workout area, pool, and hot tub, nice rooms and layout, free snacks and water at check-in

good swimming pool and nice gym

i am not complaining about the kid as kids sometimes go cranky

location, from our window we could see planes landing so the kids were thrilled

beautiful 2 bed rooms with a kitchen! great for the family .

breakfast was great

friendly staff, breakfast free, kitchen, good locatikn, huge space, free parking , good wi-fi

it is convenient and close to yyz airport and offers complimentary shuttle service

i liked the breakfast ud83dude0b i would definitely stay again

there is also a pool, gym for working out and restaurant that makes the whole stay well contained, comfortable and

chose this hotel (further from airport than some options) due to the great rate and shuttle service

nothing. gym could be more airy and more healthy options for breakfast.

thought it provided the airport shuttle but didn't and so many hilton garden inn nearby and it's

hotel had everything you needed and also had pool and gym if required

it was close to various location where i needed to go. it was clean and had gym.

close to everything always has a shuttle no matter what time staff is fantastic

was expecting some sort of room service

wifi didn't really work and the internet connection on the pcs didn't work and we needed to

she gave us a complimentary late check out as our train schedule was changed

the kids had room to sprawl out and 2 tvs

priced hotel with no cleaning in rooms even after request one laundry machine for whole hotel hard to book no breakfast bad staff attitude location also not good

when my kids seen it through the window as we were first coming to the hotel they were so excited then they

the rooms, gym and pool were very clean

slide was broke and spa pool pump didn't work.

close to highway and facility, nice staff, breakfast

airport shuttle driver drove like a madman and there were kids in the car

one time there was a rotten potato in breakfast

noisy at night. kids running up and down hallways. room next to me had a lot of noise.

clean, spacious, got a gym and provided airport shuttle

great stay, great room, helpful staff, efficient shuttle service, and amazing cookies!

the free airport shuttle the free wifi a great shower

it said we could order room service for breakfast until 11am un sunday, when we called the employee was rude and said they

wifi

came from transatlantic flight, no sleep for last 36 hours, most hotels offer complimentary early check in within couple of hours

one major reason i choose here every time i come to toronto is because of the airport shuttle

location close to toronto airport with great free shuttle service

clean, well equipped, great breakfast and quiet despite proximity to airport

shuttle, even at 2am

the breakfast variety was good, lots of options were always stocked even when it was very busy

great little restaurant. the pool and hot tub were excellent.

hours of gym and restaurant. no tap, room service would be nice

pool and gym

bed and breakfast as great also the pool

also, providing robes and slippers would make the experience of using the pool / spa much more comfortable as the changing areas are limited

the room was ok

gym was great to use

great value of stay, gym is clean, building looks new.

the gym is actually nice for a tiny hotel

told long term parking was included but had to pay $80 even though i am staying at the hotel twice in a week

location free parking pool hot tub restaurant on site room size cleanliness

had indoor pool and spa and sauna. big rooms and good parking. beds were nice.

wonderful service excellent food pool was nice and quite relaxing

we loved the pool and spa area, felt clean and well-maintained

room service

i was never offered the wifi password when checking in. the room was a bit outdated and dark

bonus is that you can use the pool and fitness center next door not even a 30 second walk

free wifi and breakfast pastries, plus 24h free tea and coffee

i had to pick one thing i would say the shuttle bus was a little beaten up with a very ruff ride

could not get the wifi to work. had to pay for overnight parking.

spacious, clean, no disturbing noise, the view was perfect for the kids seeing the planes arrive

breakfast selection is good and the staff taking the order and serving are exceptional.

pool was great for the kids and there was a nice fitness center!

option i liked that they made up the sofa bed in advance (a good guess for a couple with three kids)

shuttle wait at the airport takes entirely too long

we also try and get breakfast included in the price as the buffet is well worth it

the pool area was also clean and warm

pool was nice too, but a bit boring for the kids as it's just a round pool with nothing interesting about it

the travel from airport to hotel was via a free shuttle service

modern, comfortable, parking available, wifi stayed connected, good black curtains, good shampoo/soap sizes, had liquid hand soap instead

i was really only there to sleep, so i didn't bother using the wifi

we had requested late check in and late check out and it was accommodated without

we really had a great time overall and the restaurant turtle’s neck gave us an awesome breakfast experience

shower door handles loose, no room safe, no overnight room service

ecially at 4:45

towels available at the pool and there was also a shower there

only complaint is that the facilities were off limits (gym, pool, dine in etc

bed linens, shuttle to the airport lounge.

the pool and hot tub was a hit with both parents and kids

kids eating pizza by the pool and adults drinking from glass containers too

there was no real breakfast options for little kids

the pool and fitness area

room service: friendly person delivering

pool had a scum line around the surface where kids had written in it with

swimming pool and gym were exceptional

large rooms with kitchenette and living room + friendly staff

room service

when i asked for clean towels halfway through my stay these were just dumped in the kitchen, not even placed in the bathroom

the breakfast buffet with ommelet station, free drinks every day and the shuttle to the airport

inclusions in the room, wonderful staff, a free airport shuttle and being able to purchase a meal to have in the room

they have a shuttle that runs back and forth from the airport from r3 on the ground floor and departures

good gym

kids enjoyed it

room was superb, access to swimming pool & gym greatly appreciated

they have a pool and a well stocked gym for people who are jet lagged and wake up early or can’t sleep

were stuck in the airport overnight due to cancelled flights with two kids

i was disappointed that they didn't have room service on sunday mornings.

the location and the pool :)

shuttle and have to wait 30 minutes longer for a new one (at 11:00pm when i just wanted to get my kids to bed) when finally an airport staff member finally told us the information we had been

didn't see the free freezies until we were leaving the next day but i'm sure if our kids had been with us they would have enjoyed them

room, last minute booking after our flight was cancelled, free shuttle service was

was very accommodating, met all of our expectations beautiful lobby , bar and access to spa and restaurants

to catch the shuttle bus at the airport was not clearly explained, so ended up waiting in the wrong place for an

the pool was nice, kids loved it.

great wifi, hours of zoom calls went with only a single drop in connection - great staff, brought up

the pool was open from 6am until 10pm and likewise the gym

kids and i struggled to take the trolleys upstairs especially after a tiring flight

breakfast buffet was great and family friendly. kids loved the swimming pool

shuttle and breakfast are included

gym has enough equipment with two treadmill to complete any workout i needed to with dumbbells

location and swimming pool

i enjoyed the gym and the treadmill.

umm nothing maybe the pool could be bigger

we had fun down stars at the bar for drinks later in the night and your bartender was amazing such a wonderful man

hotel with no bar or food available on pre midnight arrival, not near airport, shuttle impossibly inconvenient,

breakfast was fantastic, the dinner was delicious, really appreciated the early accommodation to my

clean room, nice bed and free breakfast

room service was so bad i asked many time about crib but they didn t bring it to room and they

didn't use restaurant, but the breakfast bar looked fine.

as a guest why pay for parking? why is there an early check in fee?

wasn t well, i originally book a room with the spa bath and upon checkin is when i was informed that the room has been damaged and i would not he

room was spacious and very quiet. nice to have a gym and a pool.

modern, inviting, and offered food and bar service.

pool was fun, beds were comfy, frequent shuttles to airport and fantastic breakfast.

renovated bathroom was good. wifi excellent thanks

there wasn't breakfast

hot water, gym and pillows

kids running around on all floors 'hockey team i think' someone should have controlled that

fast shuttle to hotel

didn’t stay for breakfast

the rooms were clean, comfortable, specious and furnished with little kitchen and loved the blanket and the bed which was very comfortable

the late check out option was available so we could check out at 1pm which was awesome

the beds/pillows really comfortable nice feature for pool to be opened 24

size room, friendly staff, pool and restaraunt had lots of choice, including for the kids

free shuttle bus every 30 mins to airport terminal

gym and restaurant were great. i have food allergies and the waitress was very helpful.

large pool & spa facilities that are 24/7

visited during a labour shortage so some services, like room service, weren t available but they did the best they could

the bar was lovely and the bartender was fantastic

our kids loved the pool

close to the airport/ shuttle included, good beats in the shuttle

location, restaraunt, breakfast and clean room

free shuttle to and from airport

the location and the gym which is small but has essential equipment for exercising.

gymn....not working....broken machine

i also liked that there was a free breakfast provided to us, and also the gym

breakfast was good & close to my appointment

buffet breakfast

the breakfast and service from the kitchen

clean room and a good price for room, free shuttle service, good price for parking for an extended time

excellent gym facilities

st $2 room fee) - was very

that the room service closed early and wasn't allowed to bring a drink from the bar to my room

wifi didn t work in our room. we had to change rooms to get wifi

the water in the pool was on the cold side.

small complaint: when i emailed asking about shuttle service i didn't receive a response, so i arrived at the airport unsure how to get to the

excellent & helpful staff, shuttle very prompt & courteous, rooms were very q1uiet.

i really appreciate the shuttle service

hotel employee was very happy with the 24 hour airport shuttle because i arrived at 1230 am

free shuttle which arrived quickly

i was clean and comfortable, my kids loved the pool and it was close to everything.

i was clean and comfortable, my kids loved the pool and it was close to everything.

booked for 2 adults + 2 kids but hilton green claims that they only received info as 3 adults

booked for 2 adults + 2 kids but hilton green claims that they only received info as 3 adults

no bar no restaurant disgusting breakfast. no free water no cleaning room for 3nights

the gym was excellent as well

healthier options for breakfast (like natural yogurt, not always sugared and flavored) also the laundry service was not the best and some regular jeans came back shrunk

great breakfast and great service.

staffs were very friendly & allow me for late check out till 2pm

i was also able to use their gym that is very convinient to use

thanks for ruining the stay for our kids during one of the rare occasions a middle-class family like ours could go out together

room service staff, they knocked on the door of my room 3 times in half an hour, i told them i have

no laundry bags

room service was

excellent breakfast for very good value

location, good value for money, loved the little kitchen and wonderful breakfast area that we all could sit together in with very accommodating

breakfast and room

the breakfast was ok. the basketball court was ok for the kids.

they have a small gym and a swimming pool which is a nice plus

had a king suite with separate bedroom so that was great and 2 tv's was great for kids to watch what they wanted and my wife and i what we wanted

quiet. clean pool, clean place overall. looks like a new hotel.

gym was small and basic but did the job

breakfast was excellent

breakfast was good and pool was good for the kids

hotel pool had cold water, not even lukewarm, no kids area. breakfast options were limited.

the pool.

laundry facilities were complimentary

pool was nice temp

gym fully equipped and pool water warm

location,room gym pool towels

one of the highlights was the complimentary breakfast, which offered a good variety of fresh and tasty options to start the day

cleanliness and tidy and the gym and swimming pool availability

e only cheese that was available every day) was out one day (they said it was out in the kitchen too), it was very bad breakfast in the hotel

breakfast was okay. it is what we expect although adding more fruits would have been better.

have the breakfast but the hotel was great, customer service was awesome, location was in a area next to

clean, comfy, the kids very happy with 2 tv's in the room!

5+ stars highly recommended pool opened from 6 am to midnight free parking

comfortable beds, large room for a family with 2 kids

none of the tvs worked so traveling with kids was difficult

the kids had fun at the pool

modern, clean, great pool and gym. definitely stay again.

pool process and cleanliness was great. room was modern and clean

cleanliness front desk staffs elevator quietness bar pool gym

loved the wonderful lydia on the bar downstairs, she was friendly and so happy to see guests, despite being so busy sometimes

great location, clean pool area, and large rooms

breakfast was really good. lots to choose from. nobody should go hungry!

swimming pool and front desk services

staff nice and friendly, helpful, even swimming pool slides don’t open during week

the pool and the gym are good for small children too

the breakfast pool and gym were great. loved the waterslide when it was open

the kitchenette and the king size bed! breakfast was also great!

the hotel seemed to have a nice pool and small gym although we did not use during our stay

breakfast

gym and pool a great asset

the gym and pool were great as

my 12 & 13 year old kids could not be at the pool without a parent

starbucks in the lobby and tim hortons in the parking lot so lots of options for coffee

staff was great and bed was comfortable spa tub was nice too

there is plenty of parking, a nicely refurbished gym, and a pool with a whirlpool

screaming kids running through the hall and parents in main lobby drunk

availability of indoor pool

wifi and parking included

awesome spa, great parking

the room satisfied all those requirements with wifi, places to plug lots of things in

spacious and clean great location free parking.

no coffeemaker, tea kettle or bar fridge

and spacious, lovely spa like bathroom , nicely deco room with view of the garden

we called one night to order room service and were told that the kitchen was closed for orders without any explanation

ample parking and a super easy check-in

was literately 3 cars in the parking lot and 2 of them were ours

we also liked that there was a restaurant, coin laundry, gym and pool on site

hotel good facilities in room including microwave and fridge nice pool and adequate gym location fairly central very friendly and helpful staff at reception especially

room service, dirty room, bedsheets were with stains when we check-in. broken chair in the room

the bar could have stayed open later and it was a bit of a treck to the city centre

they kept the pool restaurant and gym open

the pool was spectacular

was excellent for the budweiser stage and the restaurant and room service food was great

we loved taking full advantage of your room service and spending some quality time unwinding in our super comfy, spotless room while

we couldn't use the bar overlooking the lake only valeries.

complementary shuttle to nearby airport