the breakfast was good and the pool was amazing

location, very nice pool and facilities, big room and comfy bed

outdoors by the swimming pool

clean pool

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

staff was not great at handling an issue - i facial at the spa

the service and staff were very helpful and friendly the massage at the spa was unbelievable

gym

gym wasn't available

i a junior suite- 2 bedroom suite, very spacious, clean and very functional fir the family with kids

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

the beach. the infinity pool bar closes a little soon.

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

the wings are a must try from room service, you can arrange for free transport from the airport

spa was our favorite destination

and there is also a small bar where you can get any drinks that you want

the kids water park was great, along with the kids programming.

before , but it s a while since i did a sun holiday, and that s people going up to the bar with their own litre pitchers and causing a que because they want a litre of mojito or

they had a great kids program

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

the pool, the size of the hotel

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

the spa is incredible, and highly recommend

beautiful property, great staff, loved the kids club!

but the coffee could definitely be better for breakfast, it s a little weak and bitter

not everybody could speak english, we called room service and they didn t understand what we wanted to order

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

meat selection at breakfast

there was no black tea at breakfast on july 30

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

breakfast buffets were amazing

i loved the swim out pool

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

food was mediocre except for the breakfast buffet and the beach fiesta

there are millions of places to go and party and have kids run around

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

more food options little music in pool area the sargasso

pool could do with some shade

kids space staff was not good

may up end in some arrogance and bad service from one or two waitresses like in the ranch grill pool

the gym was absolutely gorgeous and the shows were fun and pretty quality

lines for the bar were long as there was one bartender

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

strikers sports bar was a lot of fun

i heard the spa is amazing, however i didn't know in time to check it out myself

view and pool in ocean front room was really amazing

grounds are lovely and the pools and beach are

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark) (+) my 2yo and 6yo loved the kids pool too (+)we loved! barcelo maya the beach was the best place for our little kids (+)resort was absolutely stunning, lots for the kids to do (-) kids still slept fine in them though (+)to eat and where to go every day get an all inclusive package, very convenient to travel with kids, we went there with my three years old and my nine months old and it was very comfortable (-)kids club closes to early at 5 pm (+) my kids loved the pool (+) my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach (+)at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club) (-)not a really wonderful experience to wait with two small kids

bar area only served regular drinks instead of premium drinks

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

breakfast buffet was always a hit it was standard american food with other international options,

breakfast was good and variety of to choose from

many activities are available and the spa experience was unique

breakfast was wonderful and included

location restaurant bar and staff

there is a specific pool for children, so they stay out of the adult pool, but it is serene

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

views by ocean, bar great by ocean

i had to take my kids to a different beach so they could play in a clean beach area

the games room for the kids was brilliant

it was hard to keep the pool clean with so many people going in and out of it

alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast buffet

there are also buffets available with no reservations and have many variety & dessert bar

rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

nice water park

it would be good to have a snack/ drinks bar at one of the pools at least

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging,

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

there are a few beautiful but underutilized spaces - a huge room near reception has an empty bar and dim lighting at night - a tea and coffee stand or working bar and better lighting would

our private pool was cristal clear

the room was beautiful and large, with a beautiful view of the well-kept pool

we went to a grocery in tulum and made ourselves a nice breakfast

breakfast option wasn't good-only one cafe no place to eat dinner - near hotel hotel room porch was

comfortable room with bathroom, balcony and swimming pool view

of the bar staff i found quite rude

had room service lunch and no one came to take the plates away

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

the bartender in heaven and the bar next to umo were beyond amazing

understood why it wasn t adults only because of covid 19

the restaurant and the pool are closed at 8pm. (to early)

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

bar and restaurant closes at 8pm

kids cannot swim

there is also a pool and a dive school next door

wish they had an actual playground were kids could play on separate from the one in the explorers club which was more a playground in the

unorganized kids in the non kid pool no one checks if they have access to private sections

the spa services are overpriced

kids enjoyed the kids club activities and staff

kids club did a great job for safety and the kids begged to go back

bar upstairs was expensive

location is very near the center and large markets, the lovely lobby, the pool is magnificent, a great rooftop bar, and the gym is very professional people working there

the main pool was nice; i later experienced the rooftop pool which was fabulous

loved the pool and the view on the rooftop, i felt amazing all the time

same for rooftop pool- drinks double the price of elsewhere i

great water pressure and temp in the shower, comfortable beds, intimate pool and lounge area, stunning at night

they clean the pool daily and during my stay there was something missing and they mostly solve it in no time on a

i really loved the interior, the pool, the cleanliness and the location of the property.

the pool was also a highlight—very clean and well-maintained, perfect for cooling off in the tulum

the wall of glass let’s in a lot of light and a lovely view of the pool