oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

the room and the walk out to the pool. the buffets were very good.

we didn't really like the pool outside our door

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

the spa was amazing!

a clean and refreshing swimming pool

the breakfast was good and the pool was amazing

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

clean pool

the pool is the perfect spot to relax and get away from busy beaches

maintenance issues at the pool and some paint in room

more food options little music in pool area the sargasso

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

kids pool could do with some shade

pool could do with some shade

booking needs to specify the age of the kids so that the kids are charged properly.

lines for the bar were long as there was one bartender

the gym was absolutely gorgeous and the shows were fun and pretty quality

entertainment!!!!! swimming pool!!!! location!!

location, lots of things to do for both adults and kids, excellent food in both buffet and a la carte restaurants

of things to do for adults & kids

kids water park is extra charge, mini golf after 7, pool tables, bowling etc

i like the spa and de convention center

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

strikers sports bar was a lot of fun

my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach

not a really wonderful experience to wait with two small kids

the beach the food the room the pool the trees everything was 10/10 cant wait to come

the water at the beach was so warm, and the kids had a blast at the waterpark too (free waterpark) (+) my 2yo and 6yo loved the kids pool too (+)we loved! barcelo maya the beach was the best place for our little kids (+)resort was absolutely stunning, lots for the kids to do (-) kids still slept fine in them though (+)to eat and where to go every day get an all inclusive package, very convenient to travel with kids, we went there with my three years old and my nine months old and it was very comfortable (-)kids club closes to early at 5 pm (+) my kids loved the pool (+) my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach (+)at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club) (-)not a really wonderful experience to wait with two small kids

breakfast was just okay unless you got a omelet cooked which was pretty dang good

i had to take my kids to a different beach so they could play in a clean beach area

i needed, yosimar and alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast buffet

breakfast buffet was a zoo, so many people, a poorly situated table, cold food

i had to take my kids to a different beach so they could play in a clean beach area

all the staff and the kids pool aérea

i a junior suite- 2 bedroom suite, very spacious, clean and very functional fir the family with kids

pool very clean and staff are always helping you to have a great time in your vacation.

staff was not great at handling an issue - i facial at the spa

7 nights - the food was only open on one side of the resort- no food on the far left side only a bar so had to walk quite a ways for lunch if sitting over

bar could offer better options and they could offer shuttles to the airport, the taxi fare it's

the kids waterpark it's a plus and the server basilio may from the main buffet kukulkan it's great in

snack bar was my favorite place

they had a great kids program

location, family oriented resort with water park

however, they had closed the casino and didn t offer room service because of covid

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

water park, kids activities and kids club

there is also a water park for children and a skate park

nice water park

room service was great

loved the pool atmosphere with the dj

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

der normal circumstances) not be allowed

we stayed in heaven, adults only and sheer luxury

with our kids in a couple weeks

the kids club was probably the best thing about this resort

the breakfast buffet was amazing

from the entrance to the rooms, the gym, the restaurants, it was all very nice

tacos from the pool bar were delicious

the breakfast and location and how quiet and calm the resort is, would definitely come back and

again the staff in every restaurant were so lovely, at breakfast our waiter would always bring us extra mimosas

screaming, listening to music and singing very loud during the night as they were going from the bar to rooms

the last bar close at 12am

beds, easy to move around the big resort with the golf carts, lots of entertainment for the kids, the auma restaurant was great

the pools were clean and a better option for swimming

beach very dirty as well as pool

bar and restaurant closes at 8pm

the restaurant and the pool are closed at 8pm. (to early)

the pool is clean

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

be sure to schedule some spa time (amazing

breakfast was wonderful and included

location restaurant bar and staff

lovely pool area, lovely restaurant and bar

breakfast included

in terms of improvements, if i was being picky i would say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful

is reformed hacienda on an enormous terrain which consists of cenotes, iglesia on top of swimming pool

say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works)

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging,

close to highway, traffic noise, breakfast only after 9:00,

no early breakfast availability.

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

comfortable room with bathroom, balcony and swimming pool view

the pool was specially nice ,big and clean

wish they had an actual playground were kids could play on separate from the one in the explorers club which was more a playground in the

unorganized kids in the non kid pool no one checks if they have access to private sections

the spa services are overpriced

kids enjoyed the kids club activities and staff

kids club did a great job for safety and the kids begged to go back

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

vegan breakfast was very good.

we loved the food at the two buffets for breakfast and the restaurants, especially chino poblano

another minor issue is also that there was no squat rack in the gym

there is also free airport transportation which is good because the shuttle/ taxi services from cancun airport is very

we decided to get room service after our return from xplor fuego

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

nice gym

our room had full kitchen

breakfast was great and the location too, the room was very comfortable and the bed was what i

good breakfast

breakfast could improve (not expecting a resort variety but quality could be better)

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard for my kids

breakfast buffet was very good and plentiful, staff very helpful and friendly we really enjoyed the

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

staff, perfect beach, good rooms well looked after, and good gym, the whole resort very green

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

feeling of being rushed to finish breakfast by some of staff telling us that the venue would close in ten minutes

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

the breakfast options are great and the dinner reservations were amazing

it's one of the smaller all inclusive resorts but is adults only and has great facilities and rooms

we paid for a pool view room and the room we got given, couldnt see a single piece of water

swimming pool area, architecture, breakfast, variety of restaurants.

while the buffet was great, the options for kids in the restaurants was very limited.

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

in the morning, there was no bacon or sausages for breakfast

kids enjoyed the entertainment and kids club

where the tv didn’t work, taps (water) didn’t work, locks on doors didn’t work, it was a kitchenette with no pots, no pans , no coffee maker, only had forks knives and plates

breakfast is great

gym was absolutely disgusting with no ac as well pool is very small i doubt many people used it

the pool was great and the breakfast was also fine

liked that the property was next to a golf place and we had a room with trees in front :-)

or music in the gym would be good to pass the time exercising or biking

i didnt have enough time to get in the swimming pool =( but it looked great

no air conditioning in the lobby or breakfast area

it was great that it included breakfast!

the breakfast was good and healthy. the room was spacious and very clean.

pool was amazing and we should’ve gone for a dip way earlier in our stay

check in easy gaia very personable and helpful nice setting around pool to play cards and chat

pool was great and rooms were cozy

room and beautiful pool

but we could stay at the pool till 12:00