the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

i had to take my kids to a different beach so they could play in a clean beach area

i had to critique, i would say the world cafe breakfast could have been better

ailable for lunch and breakfast also when you book the preffered club upgrade)

children s water park is exclusive to the explorer club so we couldn t watch our kids play

you have to call a room service for minibar refill as they don't do autorefill when cleaning

also, the kids water park was super fun my kid enjoyed it

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we want to have some quiet time (+)of kids friendly entertainment, kids everywhere (+) toro was the best restaurant with a great salmon and kids menu (+) if you have young kids, they'd probably love the free water park (+) also, the kids water park was super fun my kid enjoyed it (-) the kids club could be a lil better compared to other hotels but they are very kind and honestly no (-)too many kids. (+)rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids (-)downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, (-)could not find napkin or life guard in the kids water park when my daughter got a bloody nose

nice water park

there is also a water park for children and a skate park

not sure) the kid s part of the property is closed and under renovation, which means there were kids allowed in certain areas where they would

the bartender in heaven and the bar next to umo were beyond amazing

also not many activities like most resorts or things to do at night to cater to adults only

to covid the adults only side was closed and we were in the family side

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

bar area only served regular drinks instead of premium drinks

far and super busy with a long waiting line for breakfast and very strange dinner plans

the food was excellent, room very comfortable, pools and beach awesome

we wished there was a snack bar near the pool/beach

my kids loved the pool

view and pool in ocean front room was really amazing

strikers sports bar was a lot of fun

same kids menu every restaurant every meal isn’t acceptable

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

i like the spa and de convention center

lines for the bar were long as there was one bartender

fitness center and pool

food, especial 24hr snack bar and pool side bar

booking needs to specify the age of the kids so that the kids are charged properly.

ginásio, kids club, beach, buffet choice, facilities in general are very good

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

stay was super nice, quite place, nice beach/pool for kids

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

we booked a room for 2 adults and 2 kids

there are millions of places to go and party and have kids run around

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

the gorgeous details scattered all around - from the way they change the pool lounges to black and light up the oil lamps, the stunning interiors, lovely staff that wants

kids pool could do with some shade

pool could do with some shade

the room and the walk out to the pool. the buffets were very good.

the spot is amazing all the staff in the spa superfriendly

food was great bar staff was fantastic

the spa was wonderful

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

there are golf buggies available, but we walked everywhere - in trs itself walking is easy but even around

i didn t like waiting for the golf cars as much as we did, feels like they needed to run more of teen during dinner time and if

very spacios and modern room

property had great food and amenities - their gym and spa was high end

a clean and refreshing swimming pool

the pool is very nice

clean pool

the breakfast was good and the pool was amazing

the pool is the perfect spot to relax and get away from busy beaches

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

this may check out a bit stressful because we had a set time booked for the airport shuttle

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

service at restaurants and especially at cayuco restaurant was very very slow food we ordered to room service came after 100-120mins a ladie at front desk when we went to book a photo shooting was

amazing service beautiful location, sets the bar forsure

there is also free airport transportation which is good because the shuttle/ taxi services from cancun airport is very

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

we were told we cannot use the water provided in the gym when another staff told us we could

our room had full kitchen

the hot buffet breakfast provided was good too

breakfast could improve (not expecting a resort variety but quality could be better)

please change the clock in the gym

alcoholic drinls wer not provided for kids (under 18 were identified with a different color bracelet)

beach, the staff are friendly, the wifi is good, the food is good in the normal restaurant for breakfast, lunch, and dinner, with the menu changing daily for dinner, however the food was

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

breakfast had nice cultural choices. servers were awesome, especially jeff!

only issue we had was with other hotel guests - a noisy group of older adults who insisted on being loud, which got worse as the day progressed

relaxing at the pool and getting in the ocean is great

room service was amazing

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

by the evening we were back in the pool

swimming pool area, architecture, breakfast, variety of restaurants.

the only minor improvements i would suggest are regarding the theatre and the kids club activities

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

also the kids club was really nice

swimmingpools and water playground for children posibility to visit coba and akumal parts using golf carts delphinarium and show for free at

things about this resort that the few could improve should not be mentioned except for the gym - a disaster common

the wifi worked very well

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

the pool area is nice, the hotel is calm, surrounded by the golf lake

terrace and good view from 3th floor, room maintains the cold what is very good, nice gym and golf lake with turtles

the kitchen is closed in the afternoon and nights.

h ave), rooms were lovely and air conditioned , the staff were very friendly and welcoming, pool and bar area was gorgeous

gym was very old with no a/c there was no bar as detailed although one of the ladies did make us s

good laundry service is a plus, easy to wash and dry.

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

it was great that it included breakfast!

the breakfast was well served

the breakfast was good and healthy. the room was spacious and very clean.

pool was great and rooms were cozy

room and beautiful pool

room, pool, nice owner, location

pool was amazing and much bigger than it looked in the picture

pool was amazing and we should’ve gone for a dip way earlier in our stay

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

the kids waterpark it's a plus and the server basilio may from the main buffet kukulkan it's great in

the kids club and family friendliness was impeccable and my daughter loved it

the kids water park was great, along with the kids programming.

the snack bar was convenient

also would love more options in the pool

the kids club was probably the best thing about this resort

breakfast was phenomenal with a wide selection of vegan, gluten free, healthy and local cuisines

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu & the cost was $38 aud

breakfast is ridiculously amazing - chilaquiles made to order

it's a shame the wifi doesn't work everywhere.

the wifi!

the landscaping and pool wonderful

we enjoyed the pool

calm and quiet, nice little swimming pool, close to everything