nice clean rooms; good breakfast; great location (near airport)

is very close to the airport, has friendly staff, a good breakfast, a shuttle to the airport, and a clean and cozy environment

the staffs were really kind and supportive. 24/7 shuttle came right after i called.

took the shuttle to and from the airport

shuttle drivers, evening and morning, were very welcoming, informative and helpful

big pool

were stains on the cover and when i checked in i was not told abt the 15 parking fee then used wifi so paid 25 extra dollars then

very nice and clean kids loved the pool.

did not get room service to clean our room the second day of stay, and no we did not put up any privacy sign

of town, but with the friendly staff, comfortable beds, and good food available until late at the bar i'd definitely stay for longer if i ever needed to

the kids loved the pool and the waterfalls indoors

24 hr airport shuttle

facilities were great- across from gym

to say that i didn’t like this… there were a lot of kids staying at the hotel

elevated head too high, directions to shuttle pick up point given by hotel desk clerk over the phone we're incorrect

the pool was a little cold in temp but other than that no complaints.

the cleanliness of the hotel, the brightness of the hallways and the complimentary breakfast.

breakfast was good. would have been good to have biscuits and gravy added.

breakfast was great

the property was clean. the kids loved the pool. staff were friendly.

pool was not very clean

clean rooms. friendly staff. shuttle to airport at 3:30am!

shuttle runs 3 xs per hour on the 20/40/60

pool could be cleaner.

the bar wasn’t open

the lobby was gorgeous as well as the bar area

the kids loved the pool! the room was a perfect fit for our family!

hotel was noisy from the lobby at night.. tv's seemed to be playing in the bar area

i didn't eat breakfast

i didnt like the conjoining door to rooms.. also didnt like that there wasnt much parking..

indoor heated pool was nice and the gym had all the work out equipment necessary for a good work out

everything. the shuttle service was excellent. the drivers were super friendly

location, excellent and friendly staff, shuttle service took us to the metro link at the airport and picked us up

room was clean. shuttle service driver was prompt and helpful.

i do like the reception area it look nice, the swimming pool is nice and the gym was great.

didn't have a chance to have breakfast but would definitely go again

the hotel was clean. it was close to the airport and provided a free shuttle.

i love the breakfast varieties of food

very clean. staff were knowledgeable. pool was nice and kept up well.

the lady that checked us in was so sweet and helpful! our shuttle arrived right on time!

i went to the front desk and asked for some and they said they thought there may be some in the laundry and they’d put them in the room while we were out

was dirty like it had just be reused without being cleaned dirty bar of soap on the counter and the floor needed

the breakfast bar used to be a lot of fun but, of course, is no longer open

laundry room was battered, detergent dispenser ripped off of the wall and no detergent from the

breakfast at the pancake house

i called on sunday morning to order room service the person who answered helpfully told me that the amount i was about to spend on the

snack shop was closed when the kids needed a quick eat

convenient for the location we needed . the staff called us for an early check in.

the fitness center was great

the bed was very comfortable and loved the pool

large group of kids but the hotel managed the noise well

kids outside in the courtyard screaming and running around at 10:30 pm, i had to complain about

the kids wished it had a swimming pool.

cleanliness laundry early check in

large group of kids but the hotel managed the noise well

the pool was open a little bit longer it was still over 80 degrees outside but it was closed for the

not the property’s fault but kids running the halls early and slamming doors

beds were super comfy, the room was very clean & breakfast was delicious

airport shuttle which is why i chose this hotel

our room didn't get cleaned, laundry wasn't taken out, trash wasn't taken out

staff was great and amazing barbara and john made our stay wonderful the breakfast was good and pool was nice and

able to accommodate 2vehicles/2 trailer parking in back of building

room was next to bar and music shook the windows till 1:30 am

you could possibly need in it, it was very clean, the amenities are great like the pool, fitness center, and even a laundry room, and we were able to bring our dog when the sitter fell

the breakfast was excellent always a variety of selections.

no real breakfast and the pool was close

breakfast was decent, love the gym and parking . quick trip right next door.

the pool location and size were a little smaller than expected

laundry facility needed improvement

clean rooms, pool, excellent breakfast area and breakfast choices. efficient staff.

the room was clean and spacious. the staff was courteous. the gym and pool was awesome!

the pool could've been open.

they offer extended parking if you are going out if town for a couple of days and don't want to deal with airport

the bed was comfortable. enjoyed the bar for drinks.

hotel shuttle picked us up @ airport & used within 5 miles of the hotel

breakfast could have been a little different, i don't eat pork so they could have had a meatless

the room was great. the gym was good.

breakfast was great! bed slept well.

warm cookies and coffee at arrival very good hot breakfast

clean rooms, breakfast options are good

fees for things like room service were not listed anywhere

coffee and drinks at check in and great gym.

kids screaming in the hallways early in the morning

appreciated the free parking, which is rare for a hotel this nice

right next to a bar that played live music til late at night

breakfast and the pool

friendliness and the breakfast!

breakfast was not up to par...

swimming pool

better selection for breakfast

pool was beautiful. wonderful location. friendly people

and an employee came to pool at like 8:45 and said we had to get out that management was closing it

the bar was open till 1am, located in westport plaza, was the best thing about this location.

hotel was full of kids there for a soccer tournament

was great for the kids

our night away from home without the kids turned into us wasting our money and driving back home anyways due to the issues

breakfast

our night away from home without the kids turned into us wasting our money and driving back home anyways due to the issues

was a large group of drunk adults and unruly kids in the lobby that made it impossible to relax outside of my room

he came up to our room and saw we had our grandkids visiting and said he saw them running, which they were not

parking is not very convenient

elevators took a while, but that could have been the kids playing on the elevators

kids in the pool both nights were screaming, loud voices which echoed in the pool/spa area

hotel was really pretty on the inside, had a great bar and lobby and my room was super clean and comfortable

the pool was also very nice

kids running through the hallway

because of the lack of staff due to covid-19 the pool, exercise room, and bistro are closed.

they have a bistro inside. a swimming pool and a gym.

the cafe, gym and the pool area were all closed

pool clean ever thing clean smelled clean

workout center no indoor pool incessant smell of marijuana subpar vending machines highly concerning elevator system (got

fitness center and the public use computer were closed for

not enough hot water for shower. was counting on enjoying the pool. ud83dude20

terrific complimentary breakfast, nice pool area and workout room. nice comfortable room, too.

most of the pool area lights were out

breakfast was so good the waffle maker was the best the kids loved everything and so did i.

i love the apartment set up of the rooms. the kitchen in the suite is awesome!

the size of the room and the variety for breakfast

was a constant smell wafting from the laundry room

pool is out of service nothing was said before i booked room

nice set up anything you could need they have pool,hot tub,gym a lovely courtyard out side you can relax and enjoy

ray and casino shuttle drivers were delightful to work with

pool is the reason i initially came to holiday inn earth city

this was described as a casino hotel but it is not in walking distance of the casino

louis, missouri that didn't charge you an additional fee for parking

felt it was misleading with the parking and shuttle service

the small bar

gym was excellent

pool was warm with the room warmer, so it felt great toswim

breakfast was good. staff was great. kids loved the pool. loved how homey the bathroom felt!

he said the bar wasn't going to be open over the holiday weekend

wasnt as good as i was expecting i feel like i could of got the same food at a bar and the coffee in the room could of been better travel log had better coffee

shuttle should of been included in price of room.

the staff is friendly in and out of the casino

facility has limited eateries, no outside activities, no pool

everything else,specifically the shuttle service to the concert

the breakfast was more than what i expected

friendly staff nice rooms. great pool and game room for the kids

love that they have a fitness room and laundry room with easy access

gym could have been a little bigger with better equipment and the room a little bettet lit

day, the room service forgot to clean up the room

enjoyed the rooftop bar in the evenings and appreciated the free coffee in the lobby in the morning

the cleanliness and comfort. the breakfast didn’t look pleasant

breakfast is included in the cost of the room, it should be completely free

breakfast was listed as feee i paid 20 very dissatisfied

the price of the breakfast was a bit out of line due to the price of the room.

great vibe here and a nice pool side

room service was a huge plus, and the pool and outdoor terrace area was very nice

enjoyed the bar every evening

pool was excellent and well-kept

great pool clean and up to date rooms

no room service available on sunday morning! this was disappointing.

loved the breakfast room service

decided to sleep in, she was very curt in telling me that for the sitting, inhad to sit in the bar section of the restaurant

live music in the lobby bar area; room service quality; massage therspy

louis and the bar area was very festive and fun at night

access to the wet room. too many kids

my kids enjoyed the swimming pool while the adults relaxed

my kids only wanted to swim for five minutes, which was unusual

kids screaming in the pool.

proximity to the mall, the gym and jacuzzi

it started when i called from the airport and i was greeted with unfortunately the shuttle has to pick up crew and i said that’s unacceptable i booked with you because you have a

great hotel, staff, and the airport shuttle service was wonderful!

female bell captain/shuttle driver was rude and extremely unprofessional

everything was cleaned, comfortable, awesome pool

breakfast was good as well as the service loved the bar and grill

we have stayed here multiple times with kids and without we always enjoy ourselves

location, breakfast, spacious rooms

- but eggs funny taste - but on the positive they had almond milk and real coco puffs which my kids loved

location was close to the hollywood casino amphitheatre

the complementary breakfast was very good

there was no room service which was inconvenient but since we have the option of doordash it worked out

the gym

next door to a live music venue, bowling alley, mini-golf, shops, and places to eat

was unfortunate that the onsite restaurant was still closed but the rooftop bar turned out to be a fun option

disappointed the bar was closed until midnight because of a private party.

clean and had everything we needed. very nice workout room and pool!

wonderful view of the casino and highway

close to casino

great hotel and location. staff and breakfast was great as usual!

pool was not working, poor signage at entrance, traffic noise from interstate at night made it hard

three people waiting before we were able to get someone because the gentleman working was folding laundry, assumedly because there was no one else to do it

extra pillows, comfy bed, and the kids enjoyed the pool.

the continental breakfast was very good

breakfast was nice and the coffee good

pool was nice, but could of been a little warmer.

the bar and breakfast area were closed due to covid. i understandably but a big bummer.

great rooms, nice gym.

kitchen staff were very accommodating for special needs

the bar inside the hotel wasn’t open on weekends which was odd

we didn't eat at the hotel but there was a bar and lobby area that had ample and comfortable seating to eat, drink and lounge

had to wait over 1 hr for the kids to shower until we got some delivered

charles, local restaurants, movie theaters, casino, river walk trail (katy trail), and more (shuttle driver) came along while i waited for the cab, that was very late and took us to the casino, picked us up when we called him, recommended a place for a couple of beverages and snack - (-) we used the shuttle to get the casino, which is only 5 mins away (-)was surprised that the shuttle did not go to hollywood casino ampitheater as that was not included in the description of hotel and amenities (+) centrally located to several restaurants and the casinos (+)close to casino

it should be about $185 and you seem to increase prices when people have to bring the kids back to college

line was quite long on saturday (and there were limited spaces to sit down to eat it), and the pool felt a little small for the number of people

like the hot breakfast but would've like it more if they had other meat options for the non pork eaters such as

pet fee $150 is pretty high and out of our expectation when the others just charge $50.

breakfast was overly noisy and packed with a high school lacrosse team there at the same time, but

comfy beds and pillows, clean, great breakfast, peaceful and quiet

up to date, spacious, clean hotel rooms. variety of breakfast items.

staff very friendly and accommodating and the breakfast was really good

location. pool. breakfast. historic charm.

the unique theme. great location. onsite restaurants. great gym.

was hoping for more unique local pastries with breakfast.

great amenities, gym and pool

the breakfast offering is a bit sparse. the apples were mushy and there were no bananas.

called to see if the outdoor pool was still open and they told us yes

grounds were manicured, cleanliness was superior, good shuttle service, ease of check in/out,

nice bar in lobby with places to watch television

they have a 24-hour gym, an indoor and outdoor

cleanliness all over the hotel. hotel had 2 pools, outside pool was great!!

is beautiful, kind of turn of the century neo-classical, the swimming pool is great, also the gym

the tenderloin room!

it is fun to bring our kids back here years later even after we have

they had a movie theater, but there were no movies for kids available

there are good restaurants, an outdoor pool, theatre and it is a great location convenient to central west end restaurants and bars and

had plans to sit at the hotel bar from 5-5:45 and get some drinks and what not (before leaving for a like combs concert) and the

it would be great if it had higher end bar and a restaurant attached

how far the gym was to the hotel building.

the lobby and bar area was nice.

the bar had irregular hours but this was understandable over the holidays

gym was tiny dark because lights were not working

the bathroom only had a small stand in shower, no tub for the kids and the tile floor of the shower had

we enjoyed the pizza place and bar located in the hotel

wifi in my room didn't really work

so it was easy to walk right outside the hotel each day to get food to eat and take walks with my kids

great gym

price, location, we were on first floor, free laundry, full size kitchen, free internet

liked the size of the room and if i was staying for longer the full kitchen would have been nice to have

some essential items to use kitchen facilities were not there such as any cooking equipment only one fork, etc the room had an

the walls in bathroom and kitchen very dirty

the gym was right on our floor and looked out over the city

liked the near by facilities, restaurants, bar n' grills

very clean and a nice size. my kids loved the popcorn and cookies.

my wife and kids had to sit in the vehicle for almost 2 hours

no pool for the kids.

the blankets were kind of itchy and to thin. the pool was a little to cold and very salty.

modern hotel, hotel employee was excellent every morning when we ate breakfast she helped my kids and was extremely personable

i loved how the kitchen had everything needed in our room

they had a shuttle that would take us there and to dinner if we needed

excellent especially for a family with kids