trucks reversing as i think our room was directly above the service entrance for deliveries and laundry pick up

liked the late check out, although we left very early, the radio was on with some nice jazz in the room when

fully equipped kitchenette, paid laundry room and a small gym

no real daily cleaning done. the machines in the gym don't work or are in very poor shape.

allowed early check in and late checkout

pool and gym

great location for food , shops and things to do with the kids near by

rooms comfortable with good facilities and i liked the gym/ pool area

saleem on security was very friendly and helpful and went out of his way to interact with our kids

the pool, gym and spa were a lovely touch and really made our experience even better

breakfast at sister hotel was amazing. staff were all lovely

did not have breakfast but the staff where very helpful and friendly just had a coffee in reception would

bath way to high for old people or kids to get in or out

bar open

breakfast was fantastic value for money, buffet style so you can eat as much as you like

there is no guest laundry.

choice of bar meals was goid however the there was nobextra parmesan available for the rigatoni

need concierge need more stuff for room service need more cleaning

we never felt at ease waiting for them to pick us up as it was always rush rush to get buggy and kids into the car at the set down point

breakfast lovely & kids room movie night was a great touch

beautiful room, excellent breakfast and a very friendly and charming receptionist

the breakfast surpassed our expectations and i would most definitely stay here again

also breakfast is delivered to your room, which again is a great touch but a small table and two chairs

the breakfast tray delivered to the room was nicely presented with ample selection of food

superb location and great continental breakfast

gave a complimentary late check out which was much appreciated

large rooms, nice bar & restaurant greg on front desk was extremely helpful thanks ud83dude0a

we were attending a funeral and they let us have a late check out which really made our day work much better

kids running up and down the corridor at 645am

comfy bed, thin walls so hear kids next door

evening bar meal and breakfast both excellent

hotel parking plentiful

helpful made you feel at ease the food was to a very high standard the room was very comfortable wifi very quick would stay again if in that area in fact booked for 2 nights but stayed

ample car parking

and close parking

location very handy for cruise terminal .breakfast top class staff most helpfull.

price for room service quite high.

was not very good, staff running around like headless chicken, very not organised kids and baby where allowed to run around trying to have a sunday morning quite breakfast, should

no freh towels in fitness room car park payment system over-complcated

i didn't like that there was loads of bowls and plates left in the stairwell from room service.

bar and food on site if required

great buffet breakfast

the distance from southampton center. long breakfast queue.

place was clean ud83dudc4cgood breakfast and such a good price

excellent early breakfast, comfortable and warm room, very helpful staff.

bad , a false fire alarm starting at 06:00, am , my kids they got scare , and they didn’t sleep for another hour, so my day it’s got shorter cause

garden - ideal for dog to exercise that extends to nature reserve and golf course excellet food - consistently good breakfast, bar and resturant

so not happy , got bed in room at 9 , baby normally goes to bed at 7 ish so no under standings of kids there

great staff and facilities, nice gym and spa.

pool and spa fabulous

the gym is basic for a hotel of this size and finding that the spa wasn t included in my booking was

enjoy our stay in the one bedroom suite with my two kids

breakfast was brilliant and what a view as well

the bar and room service excellent

the spa is also well worth the additional cost

room service cost.. food was not great. need more selection on coffee tray

good restaurant and bar next to property with good food, drinks and friendly staff

of room service after 9

parking

breakfast and dinner were in the moldy fig next door

the games room for kids and the zip line

location is superb. kids loved the pool. the food in the restaurant was really good.

pool, its clean, cold on a roasting hot day, loads of lovely gardens to enjoy, a zip line for the kids, setting and location in the heart of the new forest great for dog walks and a stream for the

great family atmosphere in the hotel, very comfortable rooms and a nice pool and gym

we ordered oysters on room service and they had insufficient which was fine but arrived with indeterminate dressings in

cleanliness friendliness spa rooms food parking

excellent, clean and easy to find my way around room service was a bonus

no free wifi, poor signal phone unsalable unless pay 5 a day

ev charging also available

easy to use, ev chargers in car park coffee shop, room tv

also breakfast good as well

the pool and facilities were good

was only here for 1 night and didn't use the bar or restaurant

hotel and spa and received upgrade which was very nice overlooking the lake

all the staff seemed to be kids and frankly clueless

good car park, free wifi, good breakfast, clean modern room and good location for us.

lovely enclosed kids area

had to order a room service evening meal - it was rapid, beautifully cooked and presented, tasty, so good

clean facilities. comfortable bed, good food, and lovely play area for kids.

room service in the evening was fast and efficient, food was good and hot

evening bar staff were friendly, bed was comfy

the noise from the bar below

bar and outdoor seating on site

the room was above the bar and being friday night it was quite noisy again our fault for not checking

can hear noise from the bar late at night, but to be fair it is a pub and i stayed over a weekend

hotel with all the facilities great food reasonable bar swimming spa gym very reasonable priced rooms very nice staff especially the

the wifi was good too

facilities

no ev chargers

i also enjoyed the quietness of the rooms and facilities in the room and the wifi which allowed me to work

the lounge and bar area was lovely, all decorated with a lovely christmas tree and lights outside, really cosey

fabulous room service pizza from the parsons collar

fold out sofa bed for kids to sleep on was also of good quality

and room service could have been a lot faster

here for a wedding at the golf club

and friendly welcome at reception, good size room with a sitting areas as well, bar and restaurant is done to a very high standard, service was great and restaurant reasonably

we were very happy with the gym

restaurant and bar were lovely

wifi signal was weak

food from room service was ok. breakfast was good value for money. staff absolutely lovely.

the ability to book a slot in the lovely outdoor heated swimming pool was super

unfortunately the spa was booked so if you are planning to stay make sure you book early.

nice seeing the same empty room service trays outside of doors after 24hrs a separate recycling bin in kitchen would be

no indoor pool. limited gym.

room service was prompt and delicious

also the bar is open late which is a nice touch

of the barman i think he was the bar manager not happy and bubbly like the others didn't smile very

good spa with two saunas and the bubble bath

bed was comfy and had a lovely cooked breakfast.

the hotel also boasts a spa and a pool

the bed was very comfy and there is an excellent gym

raining it was a fair distance to walk to the bar/restaurant

property, beautiful gardens, excellent service from john in the bar who facilitated our meal on the patio

swimming pool etc lovely gym great

rooms, stunning setting and building, great gym and pool, wonderful breakfast

great food,warm welcome,upgraded on arrival,brilliant with kids and allergies

wifi could have been a bit better but 4g was ok

family suite was so comfy treats left on the beds for the kids fantastic facilities and the staff were all so friendly will definitely come again thank you

family suite was so comfy treats left on the beds for the kids fantastic facilities and the staff were all so friendly will definitely come again thank you

wanted a quiet relaxing weekend away from the kids with a hotel that was cosy, peaceful, had log fires we could sit by and relaxing facilities we

room great, breakfast & lunch great & location brilliant

the food was delicious - both dinner and breakfast

breakfast is served in the orangery which looks out over the garden

beautiful building and decor. lovely bar and restaurant and outside space. fabulous bedroom too.

we had drinks on both nights in the salt bar and were looked after by a super attentive friendly bar tender marino

not their fault, but wifi signal was almost non existent in our room.

only problem was there was only limited parking on the top level

wifi wasn't working

breakfast was very good, something for everyone, good selection of cereals/granola/yogurt

kind, friendly people with great local knowledge.great breakfast!