very good breakfast, especially waffles

bigger breakfast but it was good enough

breakfast was plenty, small assortment

very basic breakfast: just a packed cinnamon roll and drinks.

breakfast wasn't provided but was included in the bill

gym also very spacious

design comes with new pain though – no bar nor hook at bathroom

gym was right above my room i could hear people running on treadmill dropping weights / equipment

many menu choices! nice bar lounge , we really loved the terrace on the 6th floor!

gym was nice

wifi connection on 8th floor had an incredibly spotty connection

the location and the workers. they didn't let me do late check out! which iits ok

room service was great as well as the food

place,very clean,had no issues at all kids loved to stay definitely recommended and am going back whn ever visit chicago plus great

poll was empty, the kids were bummed about that but we were close to the beach so it wasn t a deal breaker

simple but comfy rooms with amazing beds and linens. yummy breakfast. new and well equipped gym.

nice gym

nice patio area, and well-equipped gym

the room was very clean, the gym well equipped, and the lobby/bar attractive

breakfast was great. made to order omelets! the room was spacious and it was a great location.

(they provided shampoo, conditioner, and bar soap

so close to all residential halls, perfect to spend a couple of days visiting northwestern kids

extremely friendly staff. great that the fitness center was open 24 hours a day.

good fitness center for basic needs

great bar and dining area that encompasses the experience of the location

the front desk staff was accommodating and the chef in the breakfast room was attentive and cooked me a wonderful breakfast with great coffee on both mornings

annoyingly, the burner units in the kitchen kept flashing and i couldn't turn the thing off, though i never used it

everyone was so friendly. the breakfast was great and the location was perfect.

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

it made us very uncomfortable, he looked like he worked in the kitchen

wifi was really bad

wifi kept falling

ud noise) wifi failure

no one tells you about breakfast

during my stay

breakfast nor bar sue to covid-19, but the cleanliness was outstanding

the pool and hot tub were clean and fun

breakfast offered many choices and was delicious. my grandson really enjoyed the pool.

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

accessible parking garage, i enjoyed the high-quality room, breakfast buffet, fitness center, and pool area

banquet hall is beautiful, bar louie good food, warm water in the pool.

parking and location

original room was very hot, the hotel is dated and old looking, wifi was problematic

5 star hotel and complimentary breakfast would be a nice perk if the hotel includes it in the nearby future

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

the gym needs to be extended

better room service.

ample parking for our big truck

staff friendliness,free parking, cleanliness,accesibility

clean, quiet, and upscale rooms and lobby. also, parking was great.

even my kids noticed that he was unpleasant

the wifi is pretty bad.

location next to the l was great with kids.

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

the process was easy. late check out was a blessing.

breakfast was ok but not great,

breakfast staff has no personality, no eye contact, and no greetings. talking among themselves.

we appreciated the extra touches from the housekeeping staff in the suite’s spotless kitchen

breakfast ends at 10:00am ample parking comfortable rooms with a kitchen, couch, closet space and a separate bathroom with a tub

the cleanliness, breakfast options, pool and staff

indoor and outdoor pools during the summer —- thought the outdoor pool gets crowded in the summer

the hotel restaurant and bar was fabulous! great food and friendly staff!

great amenities , classes , gym , tennis, great breakfast options

expenisve and loud alot of kids running around

but sitting at the bar was annoying as athletic members were coming up to the bar for their take out drink orders

- room service was prompt on towels - valet was fast

the views were very charming from the rooftop pool and bars.

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

i splurged ordering room service for breakfast

no gym. but they had a deal with a gym a little way down north avenue.

the breakfast was amazing!! more than i expected and i watched a manager clear tables.

excellent breakfast

pleasant staff, good breakfast and nice beds.

the view the view the view!! (from lobby bar and outdoor terrace)

breakfast was great love the sofa and seating area of the room

cut fruits in breakfast

absolutely nothing i didn't like, i just wish there were more varieties of breakfast selection

came to the door with special service like breakfast accommodations

improve the breakfast offerings

i was not able to eat so i can not comment on the breakfast

spa hose didn't work

i made reservations for at room with spa and when we got there the rooms were all sold out.

the spa tub was really nice and the hotel was close to lots of restaurants.

place very relaxing and spa hot tub was incredible for body aches from work helped me relax a bit

no pet fee for our miniature dachshund

did not do breakfast at the hotel

hotel lobby for breakfast and bar for evenings were well-staffed

options for room service could've been better, and the mask policy more clearly

the gym was a little dated and small and could use an update.

nice and clean. good gym inside the hotel.

gym is good

d was free)

i didn't like was the qr code for room service, that is handed to you with the room key

the wifi and cable was out during my trip and could not be restored before i left.

i loved my room nice spacious shower. nice staff and good room service through butler

pool was very small

extremely clean, customer service immaculate from all the staff, very urgent when you call for room service

it is nice if you are going as a couple, but it is not kids friendly

perfect location with rooftop pool and bar

the pool was smaller than i thought and quite busy with lots of kids.

restaurant, gym

the staff, the room service, i could go on and on, but to make it short: my stay exceeded my expectations

the pool, the bathtub

room service brought me two separate orders because i ordered the wrong thing and sat the plate

to the front desk, to room service staff to the spa and gym staff, and to the waiter staff in the bar and restaurant

the gym was extremely underwhelming

it couldn’t be better the stuff is awesome the bar is always wonderful

i would love to see them open the space up for a champagne bar or cocktail bar, some way to experience the space without having the whole high tea thing

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

i was disappointed that coq d'or bar wasn't yet re-opened, so i'll just have to return

location, bar and restaurant

we didn't get a chance to go to the hotel bar but from the lobby it looked really nice

especially enjoyed the food in the restaurant and room service

you need to get better food service for room service

taylor in room service was great

the gym is small with very few weight machines

wish breakfast was included and free and the bar was open allday

the gym and fitness room was closed unfortunately, otherwise i would say 10/10.

wish breakfast was included and free and the bar was open allday

also the restaurant and bar in the lobby were nice

that i did not like it is i would have liked to have breakfast at hotel without going outside, but it is understood because of pandemia

room service was excellent, fast, hot, accurate, and delicious for dinner and breakfast

cept very poor wifi and lengthened covid limitations as an excuse for limited room service and closed hotel bar)

we were very happy with the accommodations. good beds, great water pressure. fast room service.

they don't have a gym agreement with equinox for guests)

restaurant and bar was fabulous

guess a hotel with an indoor pool during spring break / easter was a hot commodity for families

i didn't have enough time to enjoy the spa and dining at the hotel.

beautiful room and the spa services were top notch

prompt service, including room service, asking for some toiletries, etc.

our room was ready to allow us an early check in

we stayed was the night of the festival of lights parade, so the hotel was very busy with tons of kids

i had a room and i got my kids a couple rooms and their rooms was better than mine

kids enjoyed

there is no restaurant but there is room service.

nice pool and gym on the top floor

early check in and late check out was wounderful as my 3 month old grandson was with us

location, views, cleanliness, comfort, gym

very nice, and went out of their way to accommodate us with anything we requested; including a late check out

the pool and exercise rooms were amazingly situated on the roof top with the beautiful view of the lake

small room, small bath, no separate shower stall, mini bar not cold and limited soda selections

that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race

think the spa services we had were as exceptional as i would have expected at this high end of a property

i really liked the bar and restaurant on property

then the room service was absurdly expensive $35 for eggs + $7

the room service and nomi restaurant were wonderful

the fitness center and the pool was great. and i loved how close everything was to the hotel

my kids loved parker, the house dog

my kids loved parker, the house dog

room comfort , the great location , the gym and the swimming pool the terrace is really great for take a rest or having

breakfast selection, friendliness of staff, location and accessibility to

very small thing but missed having shower gel instead of only bar soap

was there with my kids and we thought there was a pool and they were very bummed there was not

room service not coming to clean daily should be requested, coffee corner

clean room, updated, great breakfast

we also enjoyed the breakfasts

the gym,outdoors,swimming pool,

ice machines accessible by customers. i do not like to wait or call room service frequently.

the room service was running a bit slow on that day.

room is fullu equiped, clean, staff, kids friendly

liked the gym, it had a good amount of weights

there is a water cooler in the gym to fill up your bottle

gym was great for a hotel

the gym is nice and free coffee selection

at the lounge, it has free coffee and gym which was clean and confortable to use

the gym was not operating

kids, 11 & 13yo) and there was almost no room to walk around other than get in and out of bed

we wouldn't be able to fit if we decide to travel with our 3 kids

room service due to covid

always ask for an early check in because i'm in the hospital having surgery

hotel staff gave the kids a goody bag

dena and the man with the handle bar mustache at the front door were especially a delight

room was comfortable and clean. close to everything. gym was well-appointed and well-maintained.

the gym was lackluster

room service wasn t 24/7 and it was pick up

loved the full kitchen and free breakfast!!

the wait on the elevators. gym equipment mostly was out of order.

pool was smaller than expected and did not have a shallow section for small kids

breakfast was great with lots of cold and hot options

the free breakfast was a hit with my kids

it is in a great area and the breakfast was wonderful.

friendliness of staff breakfast location

room was smaller than expected, wouldn't bring the kids.

our room was very small, so for families with kids it might not be ideal

the location and that it had breakfast included...which was good and had a lot of choices!

very clean. friendly staff. great location. loved the kitchen galley and bathroom!

free breakfast was ok

kitchenette

room was very nice and wide and with a kitchen corner very comfortable

let us do early check in which was so nice traveling with young kids

due to covid only 1 hour time slots for pool.

in order to get room service we had to go down stairs to the lobby area and place an order

due to covid they aren't doing room service but you can request as we did and it was perfect

second major reason was the early check in accommodation

even in the last hour the pool is open you still have a pretty high chance of being splashed by kids that don't even have a parent there watching them

understand the the staff is limited because of covid but there is no day to day room service so we put our garbage neatly and in bags outside our door and it didn't get picked up

breakfast buffet was amazing! best we had on our long road trip. omelet bar was fantastic.

breakfast, snack bar and service .

the gym on site was great and the pool seemed like it could be fun

slept next to the washing machine, listened to it knock around while someone did their laundry at 3am

the staff was quick and the mini bar was excellent

i was particularly impressed with the gym facility

the musuem in the hotel was interesting and i loved the bar & restaturant

fledge gym to go with spacious room

the gym was great and the art very interesting

the gym looked really nice

staff were professional and friendly, especially bar staff

an early check in if possible and was told the room would not be available as early as i wanted, which

price of room service too high.

starbucks inside was a nice perk as we were running late and found something to satisfy the kids for awhile

breakfast was awesome and delicious

breakfast was excellent

breakfast was good

you want a clean and comfortable place to crash before you take a complimentary shuttle to an am flight to o'hare and you're in the mood for free breakfast

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

this weekend there was some time of convention with a lot of kids with instruments

many kids running around unsupervised

bar and food right in the location an a starbucks if u are a coffee drinker

the size of our room was insufficient for a family of 4 (2 kids-- age 11)

kids-- age 11)

i was looking for room service and a pool

everything location quality and the buffet breakfast

good breakfast, great location.

we did not take advantage of the free breakfast so i cannot comment or rate that

very nice staff, clean room and roomservice good, great location, nice breakfast, nice gym room

room service

were small, i ordered breakfast from room service, they brought it in a to go bag

we were there 4 days and didn t receive room service once

the room, beatrix. the staff. the gym

no late night food available. overpriced restaurant and room service

had issues with wifi sometimes

i asked 2 times to have my room serviced and no one ever came to clean

sheets are kinda crunchy and i would prefer room service every day not every other day.

pool small and was only a little over 3 ft deep, so it wasn

huge tv with wifi , youtube, and movies, i felt comfortable and safe

room service always made our room look great every day!

pool and gym could be more improved.

the pool is small. kids were disappointed because it filled up quickly.

room service menu was confusing

location was great, room was clean, early check in and late check out were nice

i did my laundry in the seventh floor laundromat

the kids loved the pool area

hotel (especially for family) good location pool breakfast rooms with kitchen (+) my kids thoroughly enjoyed the pool (+) the pool was clean and warm, breakfast was delicious and the hotel was near so much (-)price of parking and the pool was suppose yo be heated but it was cold. (-)pool needs a little tlc, but was nice (+) the pool was very nice (+) we didn t use the pool but went and looked at it and it looked very cool with views (+) nice view from pool area (+) the rooftop indoor pool was nice when it was -3 degrees (+)size, location, swimming pool for kids to enjoy (heated)

m) in the day so that we where back with your 10 month baby and she

hotel (especially for family) good location pool breakfast rooms with kitchen (+) i got the suite that came with a kitchen, def would recommend (+)check-in and out process was smooth; the room felt like a small apartment with a kitchen and living room (+) big size room with full kitchen if needed (+) room spotless and kitchen great (+) room was amazing: kitchen, a living and a bedroom (+)separate from living room, free breakfast, full kitchen, in walking distance to michigan ave shopping, movies, and restaurants (+)friendly attentive staff, variety at breakfast, good location downtown, well appointed kitchen (+)the one who was at breakfast cleaning up) great location spacious room separated and full kitchen (+) there was a stocked kitchen area, a private bedroom and a comfortable sleeper sofa

great view. nice bar as well.

location is perfect great views from room the gym and staff are top notch

did not like that the bar closed so early, at 10:00 p

gym is fantastic.

it was really disturbing because we had our kids and they were exactly where our room was

free breakfast was by far the best we ve had at any hotel

breakfast had a nice selection and room service had nice options for dinner

everyday sausage, no chocolate drinks provided considering travelers are family with little kids

more food in the restaurant geared toward younger kids.

a restaurant and bar is located in the lobby and that made it a nice place to gather or just people watch

very clean, very comfortable rooms, perfect breakfast and very nice position.

rooms were clean and the gym had everything we

laundry room

allowed us to do an early check in so we could explore the city without worrying about carrying our bags

the breakfast staff was very friendly

good wifi

there's a nice fitness center and a laundry, which is convenient

free breakfast, kids loved the waffles

the hotel free breakfast was good beyond we expected too

the pool area was connected to the gym so my husband and i could rotate keeping an eye on the kids and getting in a workout

bar and restaurant breakfast staff was under staff the breakfast and food and quality was

gym available

the pool and terrace are small but nice and the gym was good as well

loved the location and the pool was so much fun

i didn't use the gym and saw that the pool was closed, so if you're interested in using the facilities, it's best to

the gym was well-equipped, providing a good space for workouts

rooms are big enough, decent housekeeping and good wifi

the pool was great, so great my kids begged me to return as soon as possible each night so they could swim until it closed

pool was closed, which was not on the website

love the 24 hour gym, the very nice staff, and the food selection during breakfast and dinner