work being done to add pool and cabins out back- i will definitely be coming back for a romantic weekend once everything

nice size rooms , greta view from windows . nice kitchen

kitchenette lacked a sink, description said there was a toaster and there was not one

hot tub pool spa fireplace peaceful

the restaurant, spa, walking trail, gym were all closed

breakfast was excellent, also the location

being closed for breakfast, at least i believe it wasud83eudd14

no breakfast due to covid but that was acceptable

advertising bc it showed online had breakfast there

didn't have a chance to try the breakfast since lobby is close for covid

outdoor pool indoor pool

very small pool

our room was clean and the beds were comfortable. the check in was easy. breakfast was great.

outside pool area was locked up, but there was a lovely day where i wanted to just sit in a chair outside

staff was friendly and helpful, breakfast was good, location was convenient.

clean and updated indoor heated pool was great breakfast was great and cathy who took care of the breakfasts and dining area did an

breakfast area was clean and there were plenty of items to choose from

gym was cardio machines with about 4 different medicine balls

the breakfast was great

the breakfast was incredible. the room was classy.

breakfast could have been a little better

the staff was so friendly and probably the best free breakfast ever

then to top it off the breakfast was the best i have ever had at any hotel

clean, neat, quiet, comfortable. everything was in good working order. excellent breakfast.

breakfast had the perfect foods to start the day

location, breakfast, beds

gym machines were broken and there was no sign warning.

most equipment in the gym is broken though

the pool area looked clean and though it's located right by the airport, the noise did not bother us

my boys enjoyed the indoor pool

morning breakfast was good

good for more than one night, with a nice self serve breakfast

shuttle not early enough

front desk person did not book our airport shuttle for check out morning

there was shuttle service to the airport and i was there in enough time to make my flight

shuttle from airport stayed late since my flight was delayed 2 hours

was able to check out but still use the shuttle a little later in the afternoon to get back to the airport, much appreciated

the fire pit at the pool was a big plus!

pool was out of service and had to pay 75 per fee. that was a bit high

the property shuttle bus service is very flexible

breakfast eggs were a little odd but not too bad.

pool not useable.

clean rooms , nice staff , location ,hot breakfast.

breakfast and the area was very very clean

pool and breakfast

airport shuttle, cleanliness

proximity to shopping and restaurants, indoor pool, clean and spacious room, close to

no free breakfast and was long line to check in took over 30 minutes

pool had so much chlorine in it, that i couldn't even sit in the same room

the pool, the gym and the very pleasant and helpful staff.

fantastic breakfast, very quiet

great service super clean and very accommodating with shuttles

breakfast bar was great, much better than a “continental breakfast”!!

pool closes early (10:00 pm)

it was all great. conf bed/rm, breakfast bar was awesome!

the pool and showers is a little cold, difficult to use sometimes of the day

the breakfast had different offers each day. the room was very nice.

breakfast was amazing

the free breakfast was just okay.

the gentleman that picked me up friday night in the shuttle on 08/14/20 was exceptional

the hotel and the room were very clean, bathroom still looked very new and breakfast was awesome considering it being covid times

clean, up-to-date amenities, many options for breakfast, friendly helpful staff, great price!

laundry facility was very helpful within the stay

clean, nice staff, great breakfast!

clean and awesome pool

pool was extremely cold, wife was not able to get in it to enjoy

the breakfast buffet included in the room price was excellent.

it was great. i loved the wide selection of hot breakfast foods

the lake, gardens, pool , fire pit, swings, hammocks and trails couldn’t be better

the buffet breakfast was quite tasty with a bounty of choices.

my kids loved the indoor pool.

friendly staff, clean, good breakfast, just an enjoyable experience.

my boys enjoyed the pool every night

super sweet stuff always ready to help, very clean, pool, great breakfastud83dudc4d

two buses of kids- not controlled after 11

breakfast was provided but the kitchen staff had a hard time with cooking it

they have a full gymnasium, a great workout gym and many facilities for the camps they operate there

no laundry service.

parking location

room service came super early

ne of which we took advantage of because we had so much planned outside of the hotel but

- they have a pool, spa

breakfast was really good all of the employees worked really hard to make sure our stay was good

fitness room was closed, curtains wouldn't close all of the way, blow dryer didn't work on high

clean, comfortable, and quiet...great breakfast!

the hotels fault, but the pool was closed and fitness center due to covid

the fitness center is poor, not possible for jogging training

no room service or not informed their wouldn't be any service

have to go off-site to do laundry

i was relieved to find ample parking to park a bigger vehicle and it was free

not to mention countless loads of laundry along with hours of cleaning the car and house making sure we didn t transfer

on-site gym

to top it off, the hot breakfast was fantastic

they have on site guest laundry

pool wasn’t open yet

pool not open

pool was being worked on while we were there and the construction made turning left into the

there is a little gym and an indoor pool

breakfast offered toast, bagels, pastries, eggs,, sausage, waffles, fruit, cereal, coffee, milk,

the facilities and the gym were nice

the breakfast each morning was delicious and plentiful and also appreciate the wine/beer bar and small bites in the evening (this at a reasonable cost)

breakfast was great and coffee was available 24/7

could get access to hotel's wifi system

laundry facilities

exit ramp from the parking lot to the street does not safely transition

my room, parking & front desk were all 3 within 100 of each other

wifi was down only for a bit

they have laundry machines, too

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

breakfasts and the laundry facilities were down

laundry hanging in the top floor front window. characters loitering on property.

my room was right next to the laundry room so i was disturbed my entire sty

easy parking, common areas are nice and bedrooms are very comfortable

not to mention the lady that works at the bar at night is great

had a restaurant and bar in it, the back patio was amazing, we got to enjoy it while we was there

the hotel it's self was really stylist and had a restaurant and bar as well is a really cozy outdoor area

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

the continental breakfast was very good and being able to get coffee or hot water for tea at any time was great

after i contacted hilton about the late check in, the morning manager waived the pet fee

breakfast area was a little cramped and there was a wait for eggs that meant my kids didn't get any, as we had to leave

pet friendly hotel but some confusion about property accepting cats

pet policy needs to be clearer about what animals they accept

close to biltmore and biltmore village. also like the laundry facilities.

pool and spa is closed indefinitely, that would have been nice to know with small kids

needed to use the laundry facilities

good guest laundry.

pool was great. staff were super helpful.

the fridge made loud noises during the night waking me up. no towels in the pool area.

pool and hot tub were great

interior, very friendly staff and nothing like having a restaurant bar that you can walk to

a bar would also be a nice feature considering the price we pay to stay

the pool

my favorite part was sitting by the fire in the library bar in the lobby

in the hotel were amazing and love the big fireplace and live piano player in the library bar at night

pool and hot tub were perfect

the pool

need a men's locker room with whirlpool, showers-- more spa like

no dirty laundry bags were provided

indoor pool would make it perfect for year round travel. walkability to downtown.

serve bacon for breakfast! you guys had sausage but no bacon? why? bacon is the best!

great room, parking and breakfast

the staff and henry the night manager made it great-and henry is a great breakfast cook

the estate, the decor, the reception staff. outdoor pool.

pool was just ok and not very clean

they accommodated us with early check in since our plane got in early

the heated pool was beautiful for an early morning swim

pool was spartan.

food and service in the restaurant and bar was excellent

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge chair to relax in, a magazine detailing local restaurants and places to

massage at posiedon spa was amazing

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families with

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

our kids enjoyed the indoor pool

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

our kids enjoyed the indoor pool

lady at the bar was so lovely and made a delicious cocktail to my request

pool and exercise room are nice

breakfast was very good, lots of fresh options

in-room kitchen facilities were great, as good as an extended stay hotel

the free breakfast was so much better than most hotels ive stayed in and they were constantly cleaning and

at breakfast

chimney rock village is walking distance with lots of shops, restaurants, coffee, gem mine, mini golf, and the fair (not sure when it’s open)

it's also very close to all the shops in town and next to the mini golf, everything in walking distance

and grandad on were there to trout fish and play golf

was ok, juice, tea, hot chocolate for the kids, had by english muffin with peanut butter each morning and the kids enjoyed the waffles

reasonable pet fee

also, the pool was available and clean

the rooms were very clean and decor lovely. continental breakfast was great.

location, room cleanliness and breakfast.

room service! i had to pick up our food at the restaurant.

this location is excellent! staff, room, pool, and beds were outstanding.

were super comfortable and nice room behind hotel there is a small trail and pool had toys for kids to play with in pool

room service wasn't available, but the desk was very helpful in directing us to the restaurant

comfortable, safe, convenient parking.

the room was clean, the staff was helpful, the full breakfast was filling

wonderful breakfast too

breakfast was good

would have liked to have an oatmeal option for breakfast (but truly it wasn't that big of a deal)

the pool table was a hit with our family

breakfast was good

although the pool wasn’t level with the highway, it was nearly bordering the highway with bushes for a divider

pool, breakfast, it was an open environment and friendly staff.

very nice people, room really nice, and the breakfast was great

ice machine and laundry centrally located and working

i didn't go to the pool but could see it as i walked to my room and it

pool, gym, breakfast not available due to covid19 - so not the hotels fault

big clean room, indoor pool, decent breakfast

staff were great with refilling breakfast and very friendly

pool was closed for maintenance, but even then they provided another hotel's pool that we could

breakfast was perfect

we didn't use their gym/workout area, but it appeared to be adequate

spa and fitness room

wish there was longer pool hours

we brought our own laundry down front attendant not sure about the laundry

only complaint is that the water temperature of the swimming pool was too cold

indoor pool location was a little awkward, seeing how it is located across from the gym and front desk

it was super clean and super comfortable breakfast was great

free rides to downtown, and great shower pressure. good breakfast for a hotel

the gym also nice and looked over the pool area

breakfast is pretty pathetic unless you like cereal

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

the breakfast area was really nice and clean

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

we also made use of the self service laundry whilst we were there which was a great help

kids loved the indoor pool and breakfast

room, furnishings, lobby, pool were all quite nice.

parking was tight for a work vehicle. the traffic was very loud in my room.

possibly a few more handicapped parking places are in order

the kids enjoyed the indoor pool and couldn't believe it was in the lobby

very nice hotel, clean, comfortable, nice breakfast and friendly staff. awesome.

to covid, the breakfast was cold, but they did the best they could

everything except breakfast

convenient to dining and biltmore. good breakfast too

i loved that i could do my laundry on site before heading home from

swimming pool, gym areas very clean. breakfast very delicious don’t have to travel to get it.

swimming pool, gym areas very clean. breakfast very delicious don’t have to travel to get it.

did not know the pool was closed,

decent size gym

yellowish towels, tiny gym the hotel couldn't find our reservation but as it's off season, it wasn't a problem and the

like the fact they had a gym

big comfortable rooms and great breakfast!

overpriced due to no breakfast and the fact that they have no swimming pool

quick check-in, clean room, comfortable bed and a good breakfast

in extremely late and the customer service was extremely friendly and offered a late check out

i liked the breakfast bar

i used the laundry facilities and they were great

5hrs for a small load of laundry to dry

gym was average, the room was near the ice machine which wasn't enclosed so it was loud

the pool was outside i didnt know i taught was indideud83dude11

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

nice rooftop bar with fire pits which is nice on cool evenings

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

unfortunately the gym was closed due to hurricane consequences.

i enjoyed having my own kitchen, if i wanted to cook

nice size kitchen

breakfast could have offered a little more variety

the kitchen set up was great especially if you're staying for a week or more

the indoor heated pool and gym are great additional perks

parking on site an laundry very useful

and gym

unfortunately during our stay the pool facilities were closed

pool was open but ice cold

incredibly comfortable, the room was spacious, the shower was the perfect water pressure, the bar and the food at the bar were great especially as we got in late the first night

the pool was open late

also learned that room had a wifi router expander in the room, and we d rather not sleep that close to one

staff were friendly and helpful and the breakfast staff did a great job

they have a pool and gym

parking is awful