the pool was very clean and the water was warm.

asked for a late check out when i booked

i didn't like that breakfast wasn't hot breakfast. just grab to go breakfast.

felt clean and safe. spacious room. good breakfast.

clean and spacy room, enjoyable shower indoor pool with controlled temperature, nice little gym with dumb bells and treadmill decent breakfast

we happily took advantage of the microwavable food choices and stayed cozy warm in our room the breakfast was delicious - totally did not expect a full breakfast - wonderful surprise

clean rooms, nice gym, friendly staff and surprisingly complete breakfast!

water pressure of the shower was weak.. would have been nice if the pool was indoor! :-)

the pool was closed. it's so hot.

breakfast was good

lake activities, walking trail, farm life, breakfast, pool.

the breakfast buffet included in the room price was excellent.

the buffet breakfast was quite tasty with a bounty of choices.

stayed in a cabin because we had our dog and it was nice to walk around and see the lake, goats, pool area, etc

great rustic setting! great breakfast!

breakfast had the perfect foods to start the day

breakfast left a lot to be desired

a hot breakfast the next day was nice as well

we were hoping for breakfast none due to covid we did get coffee and pound cake.

breakfast could have been a little better

pool was small but great and the towels available at the pool was a bonus

clean and updated indoor heated pool was great breakfast was great and cathy who took care of the breakfasts and dining area did an

there were warnings in elevator about kids and hall noise, but there were multiple instances of children running up and down the halls

the pool and gym were fantastically quiet and clean

clean, quiet, exceptional staff, great selection for breakfast, well taken care of

no breakfast due to covid but that was acceptable

they did not have breakfast included eventhough the rate was more expensive.

no full breakfast...needed bacon, sausage, eggs...

advertising bc it showed online had breakfast there

wish there was more vending machine options since breakfast bar couldn't be open

late check out good breakfast staff came early to clean room and towels

getting up from the toilet then trying to find a stable item to regain his balance he grabbed the bar and it gave way and he fell scratching his head on the wall and getting a bruise on his hip

comfortable beds, very nice shower. huge breakfast.

breakfast bar was wonderful

the breakfast was perfect as it had something for everyone

breakfast was provided but the kitchen staff had a hard time with cooking it

they have a full gymnasium, a great workout gym and many facilities for the camps they operate there

hot tub pool spa fireplace peaceful

hot tub pool spa fireplace peaceful

it was also very nice that the pool and hot tub were open 24hrz-7days a week, considering my son needed the hot tub after each

kitchenette lacked a sink, description said there was a toaster and there was not one

no elevators with lots of rustic steps to the room and to the pool.

breakfast was good and all employee service was great

prompt shuttle to airport

enjoyed late check out

to airport and the shuttle service

the staff was very helpful & courteous at check-in and with free airport shuttle arrangements

parking right outside the room, breakfast

do better for breakfast with better selection.

there was shuttle service to the airport and i was there in enough time to make my flight

good for more than one night, with a nice self serve breakfast

the shuttle schedule runs until midnight and yet when my flight arrived late, they still sent someone

job the people at the breakfast outstanding and front desk excellent no complaints all good and room service people great

location, breakfast, nice ac, clean room and fresh towels

there was ample parking close to the building

pool area with hot tub and fire feature was amazing

prompt shuttle service too airport

clean rooms , nice staff , location ,hot breakfast.

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored in the hallway, as well as

renovations, very clean, friendly and helpful staff, delicious breakfast, great pool, great location

breakfast ended a little early as we got in really late the night before

pool and breakfast

prefer a complimentary breakfast

were extra friendly, they assisted me with an early check-in and accommodated my request for a late check out (which i ended up not needing

breakfast coffee bar.

hot tub and pool area

free parking

comfortable beds,breakfast ,they accommodated us with a handicap room for my dad

shuttle driver aaron went above and beyond to take care of my needs

heated pool was much cooler than expected and after mentioning it discovered it was on the mx repair list

pools

pool closes early (10:00 pm)

pool was too cold

nice breakfast! very clean! friendly staff!

breakfast was amazing

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

the pool and showers is a little cold, difficult to use sometimes of the day

it's also very close to all the shops in town and next to the mini golf, everything in walking distance

and grandad on were there to trout fish and play golf

chimney rock village is walking distance with lots of shops, restaurants, coffee, gem mine, mini golf, and the fair (not sure when it’s open)

i stayed several days, i had a hard time getting my room serviced because of the timing of my spa visits

obably my own fault- i forgot to put the do not disturb sign on

room service never came during our stay though we asked for it every other day upon arrival

this hilton did not provide breakfast for guests nor did they have laundry facilities

clean, great rooms, pool and hot tub

pet friendly hotel but some confusion about property accepting cats

person working on tuesday morning september 22cnd, at the breakfast area wasn’t the friendliest, i was trying to put myself in her shoes and be empathetic

$50 pet fee

friendly staff and breakfast was better than most hotels of the same category

very clean. good breakfast.

on-site gym

have to go off-site to do laundry

the wifi was down the whole stay

room service skipped our room because we had the do not disturb sign out until 10:00am

nice continental breakfast with waffle maker

very clean, comfortable and loved the breakfast options

there is a fitness area, conference room

much too strong/spicy fragrance in breakfast area/lobby

only issue is that booking doesn't tell you that pet fee isn't included

clean, comfortable, and quiet...great breakfast!

location, staff courteous and helpful. breakfast is back, clean, not noisy. will be back

breakfast was not too good. we had expected a variety of items on the menu.

we used the fitness room and the laundry services to do a load of laundry…no complaints

room, clean and updated, good breakfast, nice breakfast room, liked the pool area and the fitness center, used the dryer, quiet, easily able to obtain clean linens

also the gym and indoor pool were not available

we loved the lobby bar area

renee, at the bar the night we were there, was so kind and friendly

pool was a little cold and no hot tub

pool hours too early. no hot tub

great breakfast

loved everything about this hotel lovely pool

breakfast was good--loved the

the pool needed to be vacuumed.

the breakfast was by far the best i have experienced at a hotel of this star level.

thank you for the lights in the parking lots

there were no laundry bags, the shampoo seemed watered down

my room was right next to the laundry room so i was disturbed my entire sty

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

they have laundry machines, too

breakfasts and the laundry facilities were down

breakfast

awesome gym

breakfast was great and the location was good for us.

did no have breakfast.

she offered a late check out, but we needed to get on the road

an included hotel breakfast made staying with kids so much easier

brand name soaps, sterilized tv remote in bag, great hot breakfast, friendly staff.

clean. friendly staff and great breakfast

i love that they had a laundry corner - very convenient

the indoor pool is cold and very small.

i liked the lobby and the gym had a peloton bike which was nice.

location because of our planned visit to biltmore and also because our children loved their large pool at our last stay

beds, nice pool area, clean rooms, super competent and friendly staff at front desk

was not aware of the pool and spa until getting there, so we did not pack any swimwear

the boys loved the pool and hot tub

good breakfast, very friendly staff.

decent breakfast, good location

cleanliness and pool

we enjoyed the pool (no one else was at the pool, but us)

breakfast was nice, pool is big

parking

it said free wifi and hot breakfast but you had to pay for breakfast.

(other than the baseball team of kids that were rampant thru the (-)loud kids running the halls and the parents taking no control. (+) pool toys for kids (+)the staff is wonderful, its pet friendly, the pool with toys for the kids is great!!! (+)were super comfortable and nice room behind hotel there is a small trail and pool had toys for kids to play with in pool (-) :) fortunately i had no kids with me as i walked through the giant smelly cloud of second hand pot smoke (+) the pool is small but nice especially for kids (-) again, the food was good and our kids ate free with both adults eating

room service! i had to pick up our food at the restaurant.

service excluded the $45 per night pet fee that was assessed

the room was clean and very comfortable. the complementary breakfast was very good.

pool small, but a minor inconvenience.

clean modern well equipped rooms and outdoor pool

i had my 3 grand kids with me and every day we had to go have breakfast out and spentatleast $30-40 everyday

location, cleanliness, comfortable beds, great breakfast, very nice, professional staff

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch games

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge chair to relax in, a magazine detailing local restaurants and places to

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service; proximity to attractions was great; staff were friendly and

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

the room service breakfast was delicious

clean room and warm breakfast.

the room was clean, the staff was helpful, the full breakfast was filling

rooms were nice bed comfy pool clean an breakfast we good staff was very helpful

would have liked to have an oatmeal option for breakfast (but truly it wasn't that big of a deal)

clean and fun! pool and pool table was great! also the fire pit! maybe a hot tub later on?

was disappointed that we couldn’t get an appointment for spa treatment, nor could we do a wine tasting

the prices at the bar and restaurant were a bit high.

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

the spa was a bit small and cramped.

in the hotel were amazing and love the big fireplace and live piano player in the library bar at night

excellent seating areas and service at bar and coffee!

on site bar and great food

swimming pool inside…would have preferred outdoor pool

our kids enjoyed the indoor pool

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

they accommodated us with early check in since our plane got in early

no indoor pool or hot tub

the outdoor pool and music in the evening at the pavilion

pool was spartan.

it had a pool

pool was clean and ready for a swim

pool opening hours

location. gym

great value...great location! great breakfast!

ice machine and laundry centrally located and working

indoor heated pool did not feel heated

breakfast was excellent

suite was spacious with a nice kitchen & separate bedroom from living area

i enjoyed the indoor pool

in-room kitchen facilities were great, as good as an extended stay hotel

pool was closed for maintenance, but even then they provided another hotel's pool that we could

the pool was also closed during our stay, which was disappointing, especially for the kids

i didn't go to the pool but could see it as i walked to my room and it

very comfortable and clean! very friendly staff. check in was a breeze and pool was fantastic

the pool room has a very strong clorox smell.

spa and fitness room

wish there was longer pool hours

very clean, friendly staff, decent breakfast especially fresh fruit

hot breakfast with options. indoor pool was great!

shocked to learn there was no laundry facilities

the breakfast was okay, it's great for a free breakfast though

customer service, breakfast, pool, rooms, bed it was all wonderful!!

the complimentary breakfast was to die for

staff was not friendly, he treated me very cold and unwelcome when i asked for change for the laundry

clean room, easy access to city and freeways. on-site laundry.

charming house! very clean, quiet, comfortable! we also enjoyed an hour out by the pool!

a short walk to downtown travelers rest, with everything you could want from fully kitted out kitchen and barbecue area to lovely body wash in the shower

we didn't use the pool

i wished i'd brought a swimsuit cuz the pool looked refreshing

location, pool. nice studio.

i really do miss the continential breakfast you served in the past

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

immaculate!great bed/pillows/big rooms. onsite laundry. parking at your front door if requested.

the breakfast could have been better by providing a waffle maker. and the location excellent.

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

the entire hotel seemed quite new or newly renovated, including pool and gym, very pleasant staff, especially housekeeping and breakfast staff

nice indoor pool, good breakfast, and just a great place to stay

breakfast was meh. end time is pretty early (8:30 am).

the breakfast staff was also friendly and followed all covid safe protocols while serving breakfast

the style, the room and amenities, the layout, the pool and spa.

they have a pool and gym

the parking is not user friendly, tho this is the mountain area & they did have additional parking

the pool was great except the hot tub jets didn t work

the log in to wifi was confusing.

location; very clean and convenient; decent breakfast with outdoor patio

clean big comfy rooms rooftop bar and great location

unfortunately the gym was closed due to hurricane consequences.

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but they are expected

nice rooftop bar with fire pits which is nice on cool evenings

great location , nice gym. nice staff.

gym could have been better.

the property is dog friendly with no pet fee which was awesome

the ladies at the bar were fantastic! the drinks were delicious and the room was perfect.

incredibly comfortable, the room was spacious, the shower was the perfect water pressure, the bar and the food at the bar were great especially as we got in late the first night

i'm glad the gym was not busy otherwise the massage might have been interrupted

beautiful hotel with great amenities - the gym, restaurant, and bar were all great

from valet to room service, impeccable.

gym needs cables, trx or bands for back workouts

the price ud83dude02. the appetizers in the bar area were ok, not great.