they did not have breakfast included eventhough the rate was more expensive.

no full breakfast...needed bacon, sausage, eggs...

wish there was more vending machine options since breakfast bar couldn't be open

advertised free breakfast for this hotel- it is not included

being closed for breakfast, at least i believe it wasud83eudd14

clean, quiet, exceptional staff, great selection for breakfast, well taken care of

the pool and gym were fantastically quiet and clean

the breakfast was incredible. the room was classy.

awful management & kitchen staff

breakfast was great. everything was hot and fresh. met the woman who cooks. she was super nice.

the breakfast was perfect as it had something for everyone

staff was friendly and helpful, breakfast was good, location was convenient.

also need a handicap bar by the toilet and one to grab on thecesy out of the shower for seniors

pool and restaurant

outdoor pool indoor pool

breakfast was almost gone early. eggs and sausage were good though.

breakfast could have been a little better

a hot breakfast the next day was nice as well

breakfast from 630 to 930 advertised

we were hoping for breakfast none due to covid we did get coffee and pound cake.

was very nice only thing the weather was warm there it’s a shame that the swimming pool was not open other than that have nothing bad to say about the property the pool was closed up

we happily took advantage of the microwavable food choices and stayed cozy warm in our room the breakfast was delicious - totally did not expect a full breakfast - wonderful surprise

clean, nice staff, great breakfast!

like the layout chair's around pool

staff was very friendly. great breakfast.

really enjoyed canoeing in the lake and hanging out by the pool

the breakfast that came with the room was exceptional

the buffet breakfast was quite tasty with a bounty of choices.

breakfast was outstanding

kids really enjoyed the pool

pool

also appreciated the on-site laundry

asked for a late check out when i booked

clean and spacy room, enjoyable shower indoor pool with controlled temperature, nice little gym with dumb bells and treadmill decent breakfast

i didn't like that breakfast wasn't hot breakfast. just grab to go breakfast.

hot tub pool spa fireplace peaceful

hot tub pool spa fireplace peaceful

it was also very nice that the pool and hot tub were open 24hrz-7days a week, considering my son needed the hot tub after each

kitchenette lacked a sink, description said there was a toaster and there was not one

no elevators with lots of rustic steps to the room and to the pool.

breakfast was provided but the kitchen staff had a hard time with cooking it

they have a full gymnasium, a great workout gym and many facilities for the camps they operate there

breakfast was good and all employee service was great

prompt shuttle to airport

enjoyed late check out

to airport and the shuttle service

the staff was very helpful & courteous at check-in and with free airport shuttle arrangements

parking right outside the room, breakfast

do better for breakfast with better selection.

there was shuttle service to the airport and i was there in enough time to make my flight

good for more than one night, with a nice self serve breakfast

the shuttle schedule runs until midnight and yet when my flight arrived late, they still sent someone

job the people at the breakfast outstanding and front desk excellent no complaints all good and room service people great

location, breakfast, nice ac, clean room and fresh towels

there was ample parking close to the building

pool area with hot tub and fire feature was amazing

prompt shuttle service too airport

clean rooms , nice staff , location ,hot breakfast.

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored in the hallway, as well as

renovations, very clean, friendly and helpful staff, delicious breakfast, great pool, great location

breakfast ended a little early as we got in really late the night before

pool and breakfast

prefer a complimentary breakfast

were extra friendly, they assisted me with an early check-in and accommodated my request for a late check out (which i ended up not needing

breakfast coffee bar.

hot tub and pool area

free parking

comfortable beds,breakfast ,they accommodated us with a handicap room for my dad

shuttle driver aaron went above and beyond to take care of my needs

heated pool was much cooler than expected and after mentioning it discovered it was on the mx repair list

pools

pool closes early (10:00 pm)

pool was too cold

nice breakfast! very clean! friendly staff!

breakfast was amazing

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

the pool and showers is a little cold, difficult to use sometimes of the day

no laundry service.

parking location

room service came super early

ne of which we took advantage of because we had so much planned outside of the hotel but

- they have a pool, spa

chimney rock village is walking distance with lots of shops, restaurants, coffee, gem mine, mini golf, and the fair (not sure when it’s open)

it's also very close to all the shops in town and next to the mini golf, everything in walking distance

and grandad on were there to trout fish and play golf

pet friendly hotel but some confusion about property accepting cats

person working on tuesday morning september 22cnd, at the breakfast area wasn’t the friendliest, i was trying to put myself in her shoes and be empathetic

$50 pet fee

friendly staff and breakfast was better than most hotels of the same category

very clean. good breakfast.

i needed to use laundry facilities, and i appreciated that this place had a washer and dryer

breakfast and location were great

the pool was nice too and the seating

available staff was just fine, very short staffed, no daily room service unless requested (which you only knew about after you checked in and took time to read

great room, parking and breakfast

on-site gym is basic

the wifi was down the whole stay

beds were excessively firm and the wifi is terrible.

was a bad smell there was an open door in full view from the front desk filled with bins of dirty laundry and garbage

clean room, good breakfast and friendly staff.

we liked taking our pet and it has outdoor pool and outdoor seating

staff and great daily, hot breakfast

much too strong/spicy fragrance in breakfast area/lobby

clean, comfortable, and quiet...great breakfast!

shopping, grocery, gas,the hotel was excellent, beds were awesome, breakfast was delicious, pool was clean everything was great

breakfast was good, but would it be possible to have options for vegans

also the gym and indoor pool were not available

the gym was nice

breakfast was well balanced, something for every one

the pool is not big enough

breakfast was amazing. and the sheets and blankets were super cozy.

the breakfast each morning was delicious and plentiful and also appreciate the wine/beer bar and small bites in the evening (this at a reasonable cost)

the bar tender kristin was great and pleasure to talk

breakfast is good considering covid-19 period

to check in smelled clean although we did not go, i liked it had a bar area that served snacks and

the pool area was gorgeous as well

breakfast was less than appealing and fitness room could use some updating

the pool needed to be vacuumed.

three fitness machines and two were out of order for the 12 days we were there.

parking

they have laundry machines, too

laundry hanging in the top floor front window. characters loitering on property.

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

breakfasts and the laundry facilities were down

my room was right next to the laundry room so i was disturbed my entire sty

susan, our server, was extra pleasant and enjoyed the fact that you had a bar for drinks

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

renee at the bar was very knowledgeable about the area, and made us feel welcome

the selection for breakfast was far better than any other hotel we stayed in during our trip

not to mention the lady that works at the bar at night is great

close to biltmore and biltmore village. also like the laundry facilities.

indoor pool was cold

the indoor pool is cold and very small.

it could add a diy guest laundry room. there were noisy kids running in hallway at night.

place was very clean, pool was great also very clean

breakfast was very tasty. especially liked the cinnamon rolls and the gluten free options.

i especially like that there was a pool and fire pit on the property

breakfast was great

did not know the pool was closed,

location is perfect and the breakfast was shockingly delicious!

friday’s on site, nice pool and gym. easy parking, beautiful hotel. great breakfast

pool and hot tub were great

i wished the bar had been more extensive.

the omelet bar was excellent and with lots of choices, we ate breakfast each day there.

pet fee was low compared to other chains

the hotel also has a great grill located within and a spa that we went to

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

the spa was amazing!

did not get a chance to try their spa but it was cozy and the people were so nice

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

lovely pool and setting

bar staff were so nice and helpful

was disappointed that we couldn’t get an appointment for spa treatment, nor could we do a wine tasting

perfect location and great facilities. loved the hiking trails and pool the best

the prices at the bar and restaurant were a bit high.

pool was just ok and not very clean

they accommodated us with early check in since our plane got in early

always enjoy first thing in the morning or after a day biking or hiking and although they had a pool they didn't have a sap - very

the outdoor pool and music in the evening at the pavilion

no indoor pool or hot tub

lady at the bar was so lovely and made a delicious cocktail to my request

gym and pool

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

i like the modern style of the room and the hotel bar tender was very nice !!

swimming pool

good breakfast, very friendly staff.

pool was closed the entire weekend due to maintenance

the free breakfast is excellent

location, room cleanliness and breakfast.

there is a pet fee though, but it was expected and cheaper that other hotels around

restaurant and bar was really nice

the pool had a beautiful view

the pool area, with the mountains in the background, was

request for room service was initially ignored, but provided upon second request.

the drive into the parking lot was impressive

though we did not make use of it, there is also a gym near the lounge area and an outside pool as well

staff found and returned my phone from the gym. staff helped with internet connection.

rooms were nice bed comfy pool clean an breakfast we good staff was very helpful

the gym was nice as well

oh the dumpster is next to the pool amd about 15 or so feet from the front of building

indoor heated pool did not feel heated

the little kitchen was awesome

in-room kitchen facilities were great, as good as an extended stay hotel

pool wasn't heated as advertised

i enjoyed the indoor pool

ice machine and laundry centrally located and working

swimming pool is long enough to swim laps (no-one else was there -- it's not heated and the weather had been

very clean room. comfortable bed. good breakfast and dining area.

also our room was next to the laundry so there was some noise

down a ramp to load car with luggage and cleaning woman tried to come up same ramp with dirty laundry cart resulting in me jammed to side not able to move

nice lobby area, nice pool for small kids

need a bicycle in gym better lights in dressing are for make up applicatio

lots of kids there

i wish the pool would have been filled .

refrigerator/microwave/kitchen counter was dirty

the free ev charger was an additional amenity that was helpful & useful

breakfast got us off to a good start

we brought our own laundry down front attendant not sure about the laundry

all of the staff were very nice and helpful. the breakfast was great!

the gym was

it was super clean and super comfortable breakfast was great

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

pool and hot tub, clean hotel

they also have laundry for guests, which came in clutch with an 18 month old

the breakfast was okay, it's great for a free breakfast though

clean rooms, courteous and attentive staff, stellar breakfast.

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

recently remodeled room great breakfast close enough, but not expensive

had guest laundry and hair dryer in room for drying out gear

friendly staff, nice rooms, great hot tub, good breakfast

the breakfast was cold when we came down at 9am.

breakfast was meh. end time is pretty early (8:30 am).

breakfast & social hour

complementary dinner, amazing service, great selection of food for breakfast.

the breakfast was amazing.the pool was nice too for kids.

accommodated a late check out due to having to attend my sons graduation

my kids enjoyed the pool and hot tub

cause no one was there) the supervisor came over and started checking me in and called room services to see if any suites were available

also, there's free laundry for guests

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

the gym and coffee shop are not operational

clean big comfy rooms rooftop bar and great location

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

gym was not open yet after the hurricane

friendly staff, clean room, tv size, beds, free parking and excellent free breakfast.

the kids enjoyed the pool area

parking is awful

the pool was open late

staff were friendly and helpful and the breakfast staff did a great job

the property is dog friendly with no pet fee which was awesome

bar food was fabulous

unfortunately during our stay the pool facilities were closed

excellent location for foodies & bar fly’s

great location , nice gym. nice staff.

very nice hotel, clean, comfortable, nice breakfast and friendly staff. awesome.

breakfast was great

good breakfast and great location

the breakfast was great

employees were nice. laundry facilities