we didn t realize when we booked that the pool was closed, wish we could have used it.

the kitchen staff made fun of her for it and the only option she could have was toast, which was

everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with many options

breakfast and room size

was dishes available to use with a full size fridge and a kitchen

kids loved the pool, and the breakfast was great.

also the waterslide was a huge hit with the kids

due to covid19, can't use facility like gym, pool, restaurant, except that it was very valuable.

we love having breakfast included in our stays when we travel, and the pool and slide were a bonus for our teenagers

modern. the waterslide was nice for the kids in the pool.

was a hockey tournament going on but the staff could've done a better job of controlling the kids that were running up and down the hallways until the late hours of the night

they had a great breakfast spread !

rate for cleanliness, had 1st floor, no need for elevator or stairs, breakfast choices good, excellent

they didn’t have any water bottle to sell. my kids dodos t have water during the whole stay.

staff, very clean, comfortable bed, close to everything and breakfast was very

golf staff

my granddaughters were very happy, especially with the pool.

the pool was way too cold for myself and my 2.5 yr old.

pool

hot tub, wifi, gym, location, separate area set up with microwave, coffeemaker like a little kitchen cubby

pool this morning had the cleaning not running and made a swim difficult

bathroom really small, and only one dryer in guest laundry

had laundry facilities

it all t was a exceptional stay and the children loved your pool

enjoyed pool, hot tub and gym

was a bit noisy in the morning with dogs barking and kids running in the hall

nothing to do with the kids

restaurant with bar on-site.

loved the restaurant and room service!

wifi was very slow to load in our room(4th floor)when surfing the net (+)free parking and wifi internet are excellent (*) free wifi is a plus as well as in room microwave and fridge (+) wifi worked well

very comfortable large room the best continental breakfast i have ever enjoyed in a hotel

and at 9 am one of your staff barged into my room with their key when it was locked from inside

sit down breakfast!! miss that!!

the hotel charged me a pet fee for my service animal

loved grab-and-go breakfast and

the swimming pool was closed due to covid

my son enjoyed the pool, it was clean and fresh towels were provided

we were able to wash some of our dirty laundry at a reasonable price

gym pool internet location bed

i liked the shower the pool was the perfect temperature.

ran into a situation with 2 ppl having sex in the hot tub when i came down with my kids and i went in and told them off and my sister went to the desk about it

room spacious, beds comfy breakfast good, loved the pool (especially the kids)

breakfast was awesome

room was spacious and mini kitchen was good. bathroom was a little disappointing.

we would like better gluten-free options at the breakfast please!

breakfast is worth getting up for

location close to family, updated main lobby and dining, available gym and laundry

breakfast was great and lady in kitchen hostess very friendly

breakfast was great and staff very helpful

breakfast was great and the staff was very friendly.

the complimentary breakfast was delicious, with particularly tasty coffee and muffins

the only thing that i would improve is the breakfast that had very limited choices

there was no parking

easy access. good parking. great location. close to lots of restaurants

excellent breakfast good location, close to my work

the complimentary breakfast offered a wide variety of foods and beverages

the eggs and sausage were really cold. the only thing i was disappointed in was the breakfast.

there was not enough space to falicitate guests other than the breakfast area

good breakfast

comfy beds and pillows, very clean, nice pool.

best value in kitchener. super friendly staff. nice rooms and a the breakfast was so good.

free continental breakfast was the best that we’ve had at any private or chain hotel which included breakfast

they gave us an early check in. the room was large and the breakfast was very good.

bigger gym facility would have been nice, but i am glad there was an equipment room on premise

none of the stuff mention that we have guest laundry facilities

it was kitchener after all, not montreal or ottawa

parking lot was torn up, construction

room service

pool should be warmer both in the area and water

microwave had to sign papers just to buy water from downstairs pretty expensive room service would often come in while we were still sleeping and they would even come in while we

having the practically full kitchen amenity in our room was great for us as we were in town for a sporting event and this

excellent breakfast menu and a super staff member who looked after us.

breakfast most be included

i didn't have breakfast

room service closes at 11

not sound proof enough, too close to laundry room

breakfast was great

i didn't get to use the fitness facilities because of time, but those also looked decent

place was clean and quiet. good value for your money. breakfast included was a nice bonus

we had 1 breakfast and it was excellent.

breakfast was outstanding the service was outstanding the food was outstanding the room was

pool could be about 5 degrees hotter as the kids got cold fast

it has a bowling alley, mini golf and an arcade

crown plaza has a proper restaurant/ bar, and the breakfast buffet was huge and of great quality

helpful saff. good room service.

friendly staff, nice pool, lovely lobby

they have a few pool toys (noodles, balls) for the kids to play with

many kids running around

there are kids running around when it's weekend days and nights.

all hotels in kitchener-waterloo are slightly over-priced due to market conditions

breakfast was fairly basic. pool was too cool.

nice with a small bar area, and a few food (pizza) options

out on the breakfast

the pool and the gym are great.

pool area was clean and pool was good temperature

bar was over priced and drinks were not made right

everything! the location, the staff, the breakfast, and our suite was amazing.

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

with couch and chair, and big tv above the fireplace bistro on site exceeded our expectations for breakfast and dinner - menu, service, quality and variety of food location was perfect as we

definitely want to come back when the pool and gym are available

hotel is very clean and pool is very nice temperature, staff works very hard to keep the fasciitis looking

the gym was well equipped, modern and clean and the pool was fun too

size of the room was perfect for our two young kids compared to typical hotel rooms

great place, shuttle services, good breakfast and lovely lovely staff :)

pool was too cold and closed too early for our liking

service and breakfast

salt water pool- fun for the kids and very clean

pool was good and breakfast was a bonus. thank you.

rooms were very clean, location was great. breakfast nice. staff very professional and helpful.

location, breakfast was good and the kids loved the pool

swimming pool. location near easy exit to highway 401.

my daughter and i brought swimsuits to use there but pool water temperature was kept too cold for us and especially for her 19 month; un useable

too bad but the pool could be a little hotter, it was too cold for us

there was just a mexican grill bar who suggested having their veggie wrap which can be made vegan but unsure if there would be any

the gym and pool may have been good but i did not have the opportunity to use them

breakfast just ok.

pool out of service. they don’t lock exterior doors

check in was quick - i requested early check in and we were able to check in when we arrived at 2-30pm

breakfast was very good simple and effective

swimming pool was closed

my kids loved it

love that our unit had a kitchen

the pool was fun and the gym was great, much better than a typical hotel gym

swimming pool and gym are excellent

lots of options and the kids ate well

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just a regular jet tub, nothing

requested a late check out and it was granted without any issues

rented a king room with a spa bath, which costs more than a regular room

i was accomadated with early check in, the staff were very accomadating. rooms were clean,

great stay and even asked for a late check out.

really happy about the fact that they offer free parking and free wifi

kids running in hall until 9pm

it was a very clean, cozy room. 2 queen with fridge and micro. parking was easy and free. quiet.

the view of the parking lot wasn't that great but whatever , everything else made up for it !

kids screaming around the reception downstairs while checking in

comfortable free breakfast free evening hors d'oeuvre in the club room convenient easy access to my

bed and sheets were very confortable. fitness gym was well equipped.

the bar was not nice

the power bar for charging devices was not working, and the remote for the tv was missing.

there is a very nice lounge and restaurant, a very modern gym and everything functions well

guy behind the front desk was lenient when it came to us getting a late check out

didn’t like the bar price way over priced actually unreal

sliding doors to a beautiful courtyard where we could hang out and view the waterfalls with the kids

was very noisy that night slaming doors lots of slaming doors and kids running down the halls

breakfast bar was over priced

the hot tub in room. laundry worked ok. the store onsite is good price and good products.

there’s a kitchen and utensils as well

the continental breakfast was delicious, and we were easily able to enjoy it back up in our room

the cleanliness of the pool seemed sub standard

room was huge and beautiful and clean. pool was warm.

they have a full pool and gym open till 11

also guest laundry was out of service which was a big reason we booked here over other places

there was no bar fridge in room 622 and there was no in room safe but for one night it wasn't such an issue

have been coming back since 2022 every year breakfast excellent, we love seeing anna , she gives exceptional customer service , makes us feel

we needed was there (restaurant with great hours, sundry counter for purchase, indoor pool and (+) we also reserved the pool which was heated, me and my wife really enjoyed it (-)only thing i can say is the pool was not clean (+) warm, heated pool (+)the pool. (+)loved the cleanliness great staff and loved the nice warm pool !! (+)updated, clean modern rooms indoor pool, gym, tuck shop for incidentals (*) we used the pool to unwind from our trip (*)staff super kind, pool awesome nad really clean and feels like home :) (-)pool area was too small

breakfast was excellent

everything was clean and being able to do laundry downstairs was an added bonus.

the suites are very reasonable for gta area and pool was warm and clean

the rooms are nicely laid out with the kitchenet

property was amazing the the rooms was very clean the kitchen was amazing and the staff was amazing as well

we’ve got perfect two bedroom room with kitchen, stove, microwave and big refrigerator

had breakfast ready at 4:am

the breakfast products was expired pls try to make them better specially the apple .

clean, well kept, quiet and provided breakfast as well!

i liked there organized breakfast to stay safe to covis 19

and helpful staff, nice furniture, bright lobby, free breakfast and parking, free internet, room good size, handy

we enjoyed our stay. liked the breakfast. beautiful building

the room service follows the restaurant timings and are not available all the time

each reception desk staff had a different explanation for the lack of daily room service

the room was wonderful and the breakfast was included and excellent

the room service staff was excellent

greeting/service of assistant manger kerri at check inlocationpricefull hot breakfast

was in the prefect location for my event i was attending , very quiet, clean, comfy bed and the breakfast was great everything was fresh and the coffee was great

no spa, no pool, no laundry, no fitness center, small business center, not even clean - only for the food they have an

breakfast was good and the staff here was very helpful,esp the

scrumptious breakfast with omelet, greek yoghurt, sausages, good coffee and make your own waffles

parking is free as well

we enjoyed dinner but not the breakfast buffet.

pool way too many kids running and screaming around the pool and hot tub

pls update website stating pool is open with restrictions

was clean, staff was friendly, lots of parking, we didn't opt to use the restaurant facilities so i cannot comment on that

comfy and clean; very nicely appointed; good quality linen/towels; breakfast well above

the pool was a good size and clean

facility evening social kitchenware linen the option of taking breakfast to the room as my kids are late

nice breakfast. clean rooms and pool was good.

pool closed too early

a definite plus is also a coin laundry in the basement and the staff is very friendly and professional

clean room, nice staff and free breakfast!

it was clean and the breakfast was good

comfortable room. good breakfast and nice well maintained gym

le gymnase n'était pas accessible en raison des rénovations

free breakfast is always my favourite when i go here they have a wide variety and the cooks are

weren't happy that the pool was being renovated so we couldn't use it

the fact that it had a pool and gym and its location

free parking, indoor swimming pool

to a heated swimming pool and state-of-the-art fitness facility, breakfast was fresh and filling, very clean room with plenty of storage