we love having breakfast included in our stays when we travel, and the pool and slide were a bonus for our teenagers

kids loved the pool, and the breakfast was great.

i like that there were attendants at the pool and taking samples i like the hot breakfast in the morning i like my clean and spacious

the complementary breakfast buffet was good with lots of options

water cooler in gym needs to be fixed please .

breakfast was great and lady in kitchen hostess very friendly

offering free breakfast but closed kitchen too early ( so we received it cold at 9:30 am)

location close to family, updated main lobby and dining, available gym and laundry

breakfast wasn't offered due to covid, i also had to check out early due to personal reasons

breakfast is worth getting up for

pool right across hall from first floor rooms, gets loud.

the pool was closed. my children were so upset

the pool was open if you signed up for a time

they didnt but the staff member working offered to get my daughter milk and juice from the kitchen at no charge

could have more breakfast options disappointed no oven and the stove top had only two burners

liked the free wifi

the only thing that i would improve is the breakfast that had very limited choices

upstairs, exchanging money for me, calling me a taxi, and even directing me to the nearest laundry facilities

the wifi worked

did not eat breakfast as we could not eat due to hospital appointment.

hot tub and pool were very nice

the eggs and sausage were really cold. the only thing i was disappointed in was the breakfast.

the staff were very courteous, and the pool area and hotel was exceptionally clean.

the complimentary breakfast offered a wide variety of foods and beverages

if my children had been with me they would of loved the pool

beds, they have a small gym, a swimming pool, a hot tab

we especially enjoyed the pool and hot tub area

hot tub and pool facilities were immaculate

breakfast was awesome

pecially the kids)

they had a great breakfast spread !

'breakfast' left a bit to be desired

was a hockey tournament going on but the staff could've done a better job of controlling the kids that were running up and down the hallways until the late hours of the night

breakfast was excellent

hockey tournament. kids running the halls

the pool was way too cold for myself and my 2.5 yr old.

my granddaughters were very happy, especially with the pool.

we had access to the pool which was unexpected due to covid restrictions

my husband and son enjoyed the pool and i used the gym

pool

location breakfast bed comfort, room cleanliness, pool, gym, nearby stores and dinning is great

loved the pool , it was clean & close to everything you need.

bathroom really small, and only one dryer in guest laundry

pool was warm enough, hot tub was great

i was a little disappointed that i didn't pool because the water was too cold.

parking is almost full in the night

parking right out the front and good location

could hear kids above us dragging a chair but overall a nice place to stay

was very poor for the price charged very noisy young kids running up and down the halls after 9pm including the floor above us hockey bags strewn on

staff was a bit rude. didn't like that restaurant and bar closed early

breakfast was good very convenient

patio door security bar was not screwed into the wall and gave us pause

loved grab-and-go breakfast and

parking was not enough for number of rooms and limited to one side of facility

the restaurant and bar adjacent to the hotel was very good

pool needs a bit of an update

gym pool internet location bed

my family joined us for a visit and enjoyed the pool and restaurant together

we were able to wash some of our dirty laundry at a reasonable price

breakfast and woman at the bar was extremely professional and nice.

best value in kitchener. super friendly staff. nice rooms and a the breakfast was so good.

free continental breakfast was the best that we’ve had at any private or chain hotel which included breakfast

they gave us an early check in. the room was large and the breakfast was very good.

bigger gym facility would have been nice, but i am glad there was an equipment room on premise

none of the stuff mention that we have guest laundry facilities

it was kitchener after all, not montreal or ottawa

parking lot was torn up, construction

room service

pool should be warmer both in the area and water

microwave had to sign papers just to buy water from downstairs pretty expensive room service would often come in while we were still sleeping and they would even come in while we

having the practically full kitchen amenity in our room was great for us as we were in town for a sporting event and this

excellent breakfast menu and a super staff member who looked after us.

breakfast most be included

i didn't have breakfast

room service closes at 11

not sound proof enough, too close to laundry room

breakfast was great

i didn't get to use the fitness facilities because of time, but those also looked decent

place was clean and quiet. good value for your money. breakfast included was a nice bonus

we had 1 breakfast and it was excellent.

management needs to look into staff's communication with guests about late check out fee

service, pool, bed was compfortable

hotel bar was understaffed

gym is very dated

pool was nice

pool out of service. they don’t lock exterior doors

positive and polite staff good options for breakfast pool place is looking good and comfortable, but unfortunately i did not try it gym has everything

included breakfast was ok. but that is to be expected

pool, breakfast, nice clean comfortable room

location and the kitchenette in the rooms. morning front desk staff

not exit pool door broken

wifi wasn t working at all which was a disaster for my kids and my mom

bed, spacious room, friendly front desk staff, nice gym and activities inside the

nice facilities like gym and swimming pool. nice environment.

great gym and pool options

the pool could have been warmer. it was a too cold for our liking.

large rooms, comfortable beds and kitchen is well equipped. very convenient to the 401 highway,

everything. staff are extremely friendly and helpful, good breakfast, clean room.

loved the kitchenette in our suite

convenient stay for a family with 3 kids coming from outside the city for a week

kids screaming and playing hockey outside of our room and running up and down the hallway

no pool, gym or in-dining because of covid provincial closures but i understand.

bigger kitchen area with bigger fridge breakfast should be included

they have a few pool toys (noodles, balls) for the kids to play with

loved the pool and fitness center

great stay and even asked for a late check out.

i was accomadated with early check in, the staff were very accomadating. rooms were clean,

rented a king room with a spa bath, which costs more than a regular room

we were hoping for an indoor pool

amenities are limited. no breakfast, pool, and limited cable.

kids from(baseball tournament) actually running the hallways

nice with a small bar area, and a few food (pizza) options

the bar menu

restaurant and bar wasn’t open on our stay.

pool was nice to have for the kids to enjoy after a long day too

breakfast selection i have ever seen in a hotel

she apologized & gave us an extra late check out

breakfast good, eas included

quiet rooms. very clean. comfortable beds. very friendly staff. free breakfast.

told the front and got free breakfast

people in a nearby room kept us awake at night and kids in a couple rooms near us woke us up early

had no heat in our room- they brought a heater also the kids that we there for a hockey tournament- running in the hallways yelling, acting like it was

the breakfast was ok not excellent but hey it was free :)

large room with a nice kitchen.

breakfast - meal selections were amazing pool - well kept and the kids loved it

service and breakfast

excellent room, great facilities, including the gym, pool and breakfast area.

bed was incredibly comfortable. breakfast was very good.

gym facility is up to date, and the pool is si popular for families

extremely nice staff. heated pool. large room. great hot breakfast! great location!

really happy about the fact that they offer free parking and free wifi

kids running in hall until 9pm

it was a very clean, cozy room. 2 queen with fridge and micro. parking was easy and free. quiet.

the view of the parking lot wasn't that great but whatever , everything else made up for it !

kids screaming around the reception downstairs while checking in

comfortable free breakfast free evening hors d'oeuvre in the club room convenient easy access to my

bed and sheets were very confortable. fitness gym was well equipped.

the bar was not nice

the power bar for charging devices was not working, and the remote for the tv was missing.

there is a very nice lounge and restaurant, a very modern gym and everything functions well

guy behind the front desk was lenient when it came to us getting a late check out

there was no bar fridge in room 622 and there was no in room safe but for one night it wasn't such an issue

the gym had no mats or anything for floor work

that they don't offer you a breakfast

updated, clean modern rooms indoor pool, gym, tuck shop for incidentals

friendly bar staff

free complimentary parking for guests and breakfast

the toilet height was great for kids and the shower having normal product size shampoo, conditioner and lotion attached to the wall

dinner time is a bit too early. breakfast - good variety though a bit repetitive.

room was a suite. kitchenette was well supplied.

loved,clean, breakfast and area so quiet and relaxing

no frills, but 24-hr gym is a definite plus

pool is very small, it's more for soaking up, or for kids, as a result we didn't use it, but it could be nice to have if a family trip

renovation the bar & food was unavailable

breakfast bar was over priced

was very noisy that night slaming doors lots of slaming doors and kids running down the halls

hotel with free parking, pool, laundry, kitchens, free breakfast

noodle style soup but you get free breakfast with all you can eat or drink, so it all works out

room was very roomy and bathroom the bed excellent and loves the complete kitchenette very

room was huge and beautiful and clean. pool was warm.

the continental breakfast was delicious, and we were easily able to enjoy it back up in our room

the room is very clean and the staff are very friendly. there are sufficient parking spaces.

the room service follows the restaurant timings and are not available all the time

breakfast was not free or included

the room was wonderful and the breakfast was included and excellent

the accommodation from staff for late check out

pool was gross as was the hot tub kids were unsupervised and made a gaint watery mess that someone could have been

pool was gross as was the hot tub kids were unsupervised and made a gaint watery mess that someone could have been

great service and facilities. the staff is very nice and helpful. my kids loved it :-)

was clean, staff was friendly, lots of parking, we didn't opt to use the restaurant facilities so i cannot comment on that

cleanliness , staff , free parking , comfort

pool closed too early

nice breakfast. clean rooms and pool was good.

facility evening social kitchenware linen the option of taking breakfast to the room as my kids are late

breakfast was very good with lots of selection

the entire hotel-room, breakfast area, pool, gym, lobby were all very clean

breakfast,, every day the same no change

free breakfast was included. i wasn't aware of this when booking, so a nice surprise.

very clean!!! breakfast was tasty. staff was friendly.

at the breakfast were a bit off some days, but otherwise breakfast selection was great

the gym was well-equipped

indoor swimming pool

friendly staff and location is perfect i love that the pool is open until 11 as well

weren't happy that the pool was being renovated so we couldn't use it

the pool was wonderfully warm and the gym was adequate for our needs

the spa tub was a great touch and had plenty of towels

clean, well kept, quiet and provided breakfast as well!

the breakfast was ok and the rooms and breakfast room was clean and well stocked

had breakfast ready at 4:am

advertising breakfast, but very minimal.

to airport for early morning flight, cleanliness, courteous staff, early opening for continental breakfast

was in the prefect location for my event i was attending , very quiet, clean, comfy bed and the breakfast was great everything was fresh and the coffee was great

scrumptious breakfast with omelet, greek yoghurt, sausages, good coffee and make your own waffles

the breakfast was amazing

renovated clean and was good price with breakfast for the price that was right

early check in.