pool area was wonderful

room service was not at the proper time for us, but it didn't bring us a lot of discomfort

had 4 different devices to test it with) despite promises to give us a

it's well located in the centre of kitchener/waterloo

also the connectivity bar didn t allow our tv to display our computer

room service was odd

the wifi wasn t as good as expected

poor wifi.

pool breakfast restaurant room staff late check out

we had problems getting onto wifi

we had 1 breakfast and it was excellent.

facilities were closed for corona virus (but was not made aware until after i paid for the room), laundry was closed and again wasnt made aware until after i needed the service

availability of fitness equipment

hot tub was broken/ closed - limited hours for business centre / fitness room -patio door did not lock - carpet needed deep cleaning or replacement(although was

bed comfy and breakfast selection excellent.

the bar closed early

we had a night out away from the kids

event happening in town that weekend, so the lobby was frequently packed with loud, screaming kids running around not only in the lobby, but in the elevators and throughout the hallway on the

room service closes at 11

uten free diet)

was noise that sounded like trees being shedded coming from the parking lot literally all day and was very annoying to hear

construction and entrances are changed. parking lot is inconvenient. dusty.

comfy bed, heated tiles in bathroom, well illuminated room, the staff were very kind and helpful, room service was excellent, will definitely book again and again

access the phone in the room, and there wasn't any info on how to use the phone or access the room service, and supervisors have been non responsive in responding to questions pertaining to

no free wifi

excellent facilities. lots of variety in breakfast choices. very clean and spacious eating area

the pool and gym are perfect

sound proof needs improvement. we heard kids running around in the next room .

lady that worked in the breakfast room was really nice and friendly

great gym

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

bar open, breakfast was not buffet

breakfast selection i have ever seen in a hotel

breakfast was good. our accomendations were great. staff was very friendly snd hepful.

definitely want to come back when the pool and gym are available

small kids, i wish the shower had at least a faucet at the bottom or the shower head could be handheld

breakfast and coffee were great

the free super and breakfast were great and above expectations

full kitchen, massive bathroom

breakfast buffet could be improved

bed was incredibly comfortable. breakfast was very good.

great for kids, not as much fun for adults

location, helpful staff, good breakfast, big room, many pillows, laundry, great restaurant next door, huge farm market nearby, free

great pool and rooms

rooms were very clean, location was great. breakfast nice. staff very professional and helpful.

none of the stuff mention that we have guest laundry facilities

the gym was bigger and had more weights

the lady in the breakfast kitchen was not friendly at all

laundry machines didn't work properly

location. laundry onsite. fitness room open late. fridge and micro in room.

i liked the shower the pool was the perfect temperature.

no pool open

and the front desk manager informed me of everything i might be interested in; supper, breakfast, pool, fitness centre

the swimming pool was closed due to covid

pool needs a bit of an update

the gym was really clean and up to date. breakfast at the restaurant was delicious.

the pool was way too cold for myself and my 2.5 yr old.

beautiful pool room.

the place was nice and neat! the pool was wonderful and we really enjoyed it!

pool

we did see though on the last day that there is a back entrance to the parking lot

free parking and extremely close to stores and restaurants for anything needed

we ate at the bar and the bar tender was very accommodating

kids running loudly in the halls at 10pm

free parking

the pool and spa area were fantastic.

gym ,breakfast choices rooms updated

the breakfast was very good.lots of variety.good and friendly staff.rooms were clean.

and the breakfast was remarkably good

loved the pool , it was clean & close to everything you need.

and at 9 am one of your staff barged into my room with their key when it was locked from inside

pet fee

sit down breakfast!! miss that!!

doesn't work for the middle door so have to go into the main one, parking lot has huge

patio door security bar was not screwed into the wall and gave us pause

the breakfast was great kids love making there own breakfast

they had a great breakfast spread !

hockey tournament. kids running the halls

the room was clean and comfortable. the breakfast was very good.

they didn’t have any water bottle to sell. my kids dodos t have water during the whole stay.

plenty of parking spots

if we had known there was a kitchen and a refrigerator we would have brought some groceries and made our own meal

pool was nice and warm

comfortable bed, everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with many options

the swimming pool could have been warmer!

friendly staff, cleanliness and early check in.

kids like the swimming pool

parking was full

had various amenities including a gym, pool with hottub and breakfast

kids i presume knocked on our door 3 x and ran away but we didn’t answer so they stopped

was screaming kids in the middle of night

secondly i found the eggs used for breakfast to have an unpleasant texture

the eggs and sausage were really cold. the only thing i was disappointed in was the breakfast.

good pool (our grandsons came over for a swim and we enjoyed the hot tub too)

good breakfast

the fact that you had some gluten-free items on your breakfast buffet

liked the free wifi

owner was really nice room was clean parking was good

there was no parking

breakfast was good

upstairs, exchanging money for me, calling me a taxi, and even directing me to the nearest laundry facilities

was pleased to have breakfast included in my stay

eggs were drenched in butter. otherwise breakfast was okay.

did not get a breakfast i went out to the riverside ark for the day

many options at breakfast were a pleasant surprise

breakfast wasn't offered due to covid, i also had to check out early due to personal reasons

water cooler in gym needs to be fixed please .

a quiet area, staff were so polite and friendly, water slide and pool were lovely, and room was cozy

liked where the room was and how close the pool and the buffet was to our room

modern. the waterslide was nice for the kids in the pool.

pool and hot tub

in room with king bed and spa tub

i was accomadated with early check in, the staff were very accomadating. rooms were clean,

we were hoping for an indoor pool

not mind to pay extra for a late check out but wish they didn't knock on my door while i was asleep to pay right there and

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just a regular jet tub, nothing