construction in the lobby and pool/spa

breakfast could have started earlier.

breakfast was very good simple and effective

breakfast just ok.

included breakfast was ok. but that is to be expected

colours, it had a pool, gym, & good breakfast, that is what i expect when going on a trip with my kids

convenient stay for a family with 3 kids coming from outside the city for a week

it's nice that there is a coin laundry on-site

kids running up and down the hallways

fully equipped, swimming pool & gym open for use

for shower most hotels use bar soap, bath tub to small, elevators in strange place from hotel lobby

rooms were ok size, pool and gym were great, check in was easy.

gym is very dated

the bed was nice and comfy, as well as the pool was amazing.

there was just a mexican grill bar who suggested having their veggie wrap which can be made vegan but unsure if there would be any

the breakfast was filled with variety

modern. the waterslide was nice for the kids in the pool.

too many kids were in there at the time

we love having breakfast included in our stays when we travel, and the pool and slide were a bonus for our teenagers

since we had been in toronto and kitchener hotels just prior to this stay, we could see that we paid more for a more dowdy hotel

and bar was not open :( breakfast buffet not available weekdays :( only weekend

the breakfast was very good. we ate all our meals there because kids ate for free. love it.

good selection with breakfast buffet

would have been nice to include breakfast

breakfast was excellent good choices

coach left without notifiying us in the bar that they were leaving

good location with access to the freeway and retail. restaurant and bar on premises.

the late check out, since we didn't sleep through the night

too many kids ...way too noisy... wasn't very comfortable

staff very friendly, also the lady at the bar who recommended nice food for dinner

breakfast wasn't offered due to covid, i also had to check out early due to personal reasons

goes to the kitchen area, wipes down the counters

location close to family, updated main lobby and dining, available gym and laundry

nice staff ! was nice had gym laundry and breakfast!

kitchen area is disorganized eg

it also states in description there is a hot tub at the location when my kids asked the manager he said

close to restaurants and stuff for kids to do.

there were rusty pipes and unclean rugs in the hallway. i had no room for parking near my room.

the breakfast was also excellent and the location was convenient

it also states in description there is a hot tub at the location when my kids asked the manager he said

breakfast, quantity but not quality. parking can be difficult.

the parking spots weren't shoveled properly.

too many people in the pool area

clean pool good gym housekeeping was great

very comfortable beds quick maintenance to fix tv balcony with chairs & table free wifi & free parking staff very friendly &

the eggs and sausage were really cold. the only thing i was disappointed in was the breakfast.

hot tub and pool were very nice

the fact that you had some gluten-free items on your breakfast buffet

hot tub was nice & warm. pool was warm

the complimentary breakfast offered a wide variety of foods and beverages

pool and patio area are nice

we spent most of our time visiting the pool and hot tub

i didn't like the coffee. the breakfast was fine, but when i went down, there was no milk left.

parking was full

amount of post breakfast or breakfast related) snacks available all day (muffins) for young kids given how expensive is the

we went to use the facility and the hot tub was full of kids with parent service watching them and the pool empty

room and the hotel itself was beautiful and so clean, the pool was warm and clean aswell

and clean and the staff are really nice they kept giving the kids chocolates which was really nice of them

pool and restaurant were closed due to covid19 but its fine.

great location, clean pool area, and large rooms

breakfast and room size

small kitchen facilities were very useful

breakfast was very good and the kitchen staff were helpful and pleasant

breakfast was delicious, the pool was great, the staff were very helpful and friendly.

everything was very clean, excellent shower, layout, kitchen, ceiling fan above bed, delicious breakfast with many options

free breakfast and parking. bed was comfortable. staff was pleasant. gym was decent.

have the breakfast but the hotel was great, customer service was awesome, location was in a area next to

the pool and gym facilities were clean, modern, and well-equipped, perfect for relaxing or keeping up with a

a special highlight was the breakfast—simply outstanding

cleanliness and tidy and the gym and swimming pool availability

great welcoming service from mr.anu. very accommodating with my request for early check in

breakfast is ok selection is limited

the pool was great, and the multi station/functional weight machine in the exercise room was fantastic

the pool area needs a little work. but i we were happy the pool was open.

breakfast selection was nice, especially the potatoes on the saturday morning

there is also a small gym

was a great experience from the staff to the cleaners of the hotel the parking lot everything is just great an i love

everything except wifi

our room service was delivered (food was delightful) and our server exceeded our expectations (+)were very accommodating, room service was great (-)room service was slow but they did call to say it was still coming and the food was good. (+)room service though not many options (+)the room was spacious, and the room service was great. (+)bed great, clean, well appointed, room service food very good (+) chicken fingers from room service was amazing, the turkey club very disappointing as it s made with sliced deli meat (-)obvious wear and tear, lack of menu items at the restaurant, no room service (-) the server was doing drinks, answering room service orders, preparing the light dinner plates (+) having a restaurant on site that offers room service was really nice (-) the 2nd day around 2pm i tried to order room service again

rooms are dry but very large, nice for travel with kids

did not use pool but appeared spotless as well with good water quality

the pool was cold and needs to be heated

breakfast was the best .... thanks so much!

pool was nice but strongly chlorinated

hotel pool had cold water, not even lukewarm, no kids area. breakfast options were limited.

pull bar would have been nice

location was perfect and lots of parking.

time visiting and in a room with kids on the floor running late and screaming

had a weird smell, wasnt cleaned properly as there was hair in the shower and in the spa tub

it s in a parking lot. no trees

the breakfast was ok. the basketball court was ok for the kids.

they have fully equipped kitchen

layout of the room is perfect with small kitchen, small table, living room

kids loved the pool and the basketball court and used both during our time here

maybe longer pool hours

laundry facilities were complimentary

hotels very clean the pool was very clean. the front desk was very very professional.

location,room gym pool towels

gym fully equipped and pool water warm

the pool.

room is big, has good pool facilities and a gym

the breakfast is great in the morning, very clean and updated.

are clean, staff is great, hotel is clean, breakfast is great

beautiful clean lobby with a bar and ample seating areas

breakfast was decent

breakfast is good, and the staff especially the receptionist is kind and considerate, the room is

breakfast was really good. lots to choose from. nobody should go hungry!

the room was bright and clean. staff was friendly breakfast was great

gym needs updating!

got a late check out as flight is late and also an early check; was accommodated right

would be nice if there was continental breakfast but not overly important

breakfast was excellent

love the pool, work out facility, the bar area meal was fabulous

was the best breakfast sandwich i had in my entire life

breakfast was good, not great for the price......starbuck's coffee was a nice touch.

the gym and pool were great as

buffet breakfast,wifi,pool,gym,barbecue area

breakfast, lots of choice, hot coffee ud83dude01 loved the automatic shade in the bedroom

a good number of free ev chargers which is great

breakfast

no room service when asked for breakfast she brought in a bag and plastic box.

breakfast

pool was nice as we had it all to ourselves

the hotel experience sucked no room service cleaning. no breakfast. the staff don't care.

theres free parking , a pool and a gym

great value and included a great breakfast

was clean, spacious, and had amenities that i like to use such as a pool and gym

nice pool and gym

i’m impressed that the hotel has a laundry room

the gym was excellent as well

pool was super cold

room, gym, staff, and hotel.

no bar no restaurant disgusting breakfast. no free water no cleaning room for 3nights

booked for 2 adults + 2 kids but hilton green claims that they only received info as 3 adults

room service

room was tiny and it was facing the parking lot so we didn t get a good sleep , also the ac unit wasn t working properly during a

so, when i arrived around 7:30 pm the restaurant was closed and there was no room service

was literately 3 cars in the parking lot and 2 of them were ours

the spa doesnt open on sundays which for a spa hotel doesn't make sense to me

was a good size however would have liked a table or desk to eat in room service, as well as a coffee maker would have been nice

the gym was good and the overall ambiance of the lobby was very comfortable.

parking saturday night was hard to find

pool and spa was out of service

the bar wonderful too

complimentary body wash

- free parking - good-sized rooms - breakfast included - good location if you are renting a car

water of the pool was cold so not appropriate for kids

location is good and easy to get to, plenty of parking

room had a lot of space we were with our 2 kids so it was really convenient to have a sofa bed

free parking, hot breakfast, comfortable mattress

they didn’t have any water bottle to sell. my kids dodos t have water during the whole stay.

rate for cleanliness, had 1st floor, no need for elevator or stairs, breakfast choices good, excellent

was a hockey tournament going on but the staff could've done a better job of controlling the kids that were running up and down the hallways until the late hours of the night

breakfast was excellent

'breakfast' left a bit to be desired

great breakie. early check-in. late check out. nice pool. clean room. friendly front desk

more seating for breakfast when we went it was crowded.. coffee was a bit watered down.

the king beds are comfortable and they serve an excellent breakfast

great breakfast, friendly people. would go back.

easy check in, breakfast buffet served every morning included with your room, clean rooms, great pool and hot tub

golf staff

my husband and son enjoyed the pool and i used the gym

the gym was really clean and up to date. breakfast at the restaurant was delicious.

we had access to the pool which was unexpected due to covid restrictions

pool

gym ,breakfast choices rooms updated

enjoyed pool, hot tub and gym

great breakfast!! very clean

it all t was a exceptional stay and the children loved your pool

location breakfast bed comfort, room cleanliness, pool, gym, nearby stores and dinning is great

room service was available for dinner

we ate at the bar and the bar tender was very accommodating

coffee at the breakfast bar was not good

restaurant with bar on-site.

kids running loudly in the halls at 10pm

the hot breakfast had lots of choices and was very good

pool was very very cold.

laundry needs more washers and driers

access to the pool and gym were enjoyed

pool was nice

spacious room, laundry facilities on site and staff extremely helpful

pool was heated facilities were all very clean

the laundry room accepted debit or credit cards

having laundry available was

everything, heated pool, nice customer service. very friendly and accomadating staff.

was clean, we had access to a pool, sauna, gym and hot tub as well as beakfast was included

room comfortable and a full hot breakfast, for scrambled eggs they were so fluffy fantastic value for your

we kids and ten months old with us we feel like not safe

very clean and good staff! the breakfast perfect! the gym and the pool too!

boyfriend and i couldnt sleep because we were itching, not sure if its just the laundry soap they use or bed bugs

the hotel charged me a pet fee for my service animal

breakfast hours! i wish if it was extended for an hour longer.

sit down breakfast!! miss that!!

breakfast basic but just fine for our needs

patio door security bar was not screwed into the wall and gave us pause

ke most hotels); nice onsite gym; room service breakfast was same price as ordering from restaurant

very clean; towels were soft and not crunching

right on their end always presented calm and happy faces :) the pool and gym were great for the kids

concerned about wifi connectability - slow and inconsistent

no outdoor swimming pool

was no breakfast i was turned away when we went to book because they said they didn’t have proper change

everyone was nice. we got an early check in

breakfast included: was not a restaurant, it was the tiny check-in/check-out ‘cupboard’

breakfast was very good

we got there the person at the office said we don't do breakfast which i think they advertise for

prompt and friendly service, on time shuttle, quiet and a very clean hotel.

location and swimming pool

friendly professional staff from the front desk to restaurant/bar to housekeeping etc

very clean staff were amazing great shower pool hours were very long

hotel with all the basics, indoor gym and swimming pool

nice rooms , has pool and spa . 8km from airport

hotel's inability to serve food via room service.

staff decor restaurant pool and hot tub

the room service was not part of the facilities.

very friendly bar staff

to the airport really nice staff good breakfast late check out/early check in courtesy bus to airport free parking rooms very

i booked hotel for my parents, they were accommodated with shuttle from airport and back

also, shuttle bus service was good, and drivers friendly

swimming pool

clean hotel. free parking. close to the airport. nice and helpful costumer service.

one time there was a rotten potato in breakfast

much noise in the rooms around , i contacted the front desk and told them about the noises, kids yelling , tv on a very high volume with music on

i liked that there was gym facilities available

breakfast is included, but you have to wait staff to prepare some items (bread, bagles etc

the gym should be expanded

the staff were friendly and the added bonus of a restaurant and bar inside the hotel is a nice touch

easy to find, has a shuttle to airport, good restaurant, very clean well serviced,

staff gave me a early check in the shuttle service was great good location all in all had a nice rest before flying

great stay, great room, helpful staff, efficient shuttle service, and amazing cookies!

i was disappointed in how hard it was to get room service

the kids had room to sprawl out and 2 tvs

free shuttle service from and to airport

included were a kitchen, bathroom, sitting area, bedroom, closet and two windows

the rooms are beautiful and so clean. my kids said this was the best hotel we have stayed at.

pool was down for repairs/renovations

was able to get from pearson international to the inn and back from by shuttle service, there was a restaurant on site so i was able to have a nutritious meal, and the

they have a great little gym, free coffee and wifi and a truly helpful staff on site

waiting for our shuttle was a bit of a hassle, but it was figured out pretty quickly!

the gym was good as was the laundry facility

tv had some watchable channels shower was nice staff were friendly and very helpful free wifi

room service, we got in late and had a toddler

i travel often and my grandma is just down the road so i m close my kids loved the pier and the park it will be where i stay for now on when i travel to

great location, very friendly and helpful staff. lovely pool and gym facilities!

room service dishes left outside the elevator on floor 5 for at least 24hrs

the pool was closed for maintenance, my kids were so disappointed

very clean, beautiful pool and hot tub and the staff were amazing.

swimming pool

the breakfast was included with the stay and it was great

the treadmill at the gym wasn’t working and didn’t get the room i actually booked

small pool area gets crowded quickly

wifi and parking included

also, i liked how i was able to register a second vehicle for parking with no extra charge

it is easy to park, clean, has a pool, gym and the staff are friendly and helpful.

awesome spa, great parking

very tiny pool. no hot tub. mattresses where hard. crappy pillows.

airport shuttle

the pool was not clean and gym was tiny

not much of a gym here but otherwise

the man that drove me on the courtesy shuttle to the airport is an amazing person

the pool and the hot tub was a big hit for us

additional parking space overall it was good

improve the airport shuttle pickup

parking was great

breakfast, few seats available for al the clients on the weekend and the food variety was not

were able to accommodate all 6 of our family and appreciated the full kitchen with all the utensils and even a dishwasher which helped as we left early for the airport

there is everything you need for a good holiday: we used the pool, laundry, bistro

hotel initially surpassed my expectations, small workout area, pool, and hot tub, nice rooms and layout, free snacks and water at check-in

i was woken up by kids at 6 am running around and shouting in the

problem with pool area. water leaking from ceiling.

stay was just one night to get us close for our flight the next day; kids loved the pool and the room was comfortable & room to stretch

gym pool internet location bed

pool water was very cold this time the room keys did not work at all was very inconvenient

room was clean, breakfast was lovely and the pool was great.

my family joined us for a visit and enjoyed the pool and restaurant together

we were able to wash some of our dirty laundry at a reasonable price

very comfortable quiet room. would definitely stay again. free shuttle to and from airport.

small complaint: when i emailed asking about shuttle service i didn't receive a response, so i arrived at the airport unsure how to get to the

good shuttle service from/to the airport

hotel employee was very happy with the 24 hour airport shuttle because i arrived at 1230 am

hotel is located near the airport and has a shuttle to airport the shuttle is flexible and arrives on

the gym wasn't really up to standard.

complimentary shuttle service

very close to airport with convenient shuttle service

they were kind enough to offer a late check out at noon and a shuttle to the airport

too bad my kids like swimming but their pool are not available

internet was intermittent, breakfast options were limited.

friendly staff breakfast was amazing

spacious room with a good buffet breakfast.

my info said that breakfast was included - when we got down for breakfast the host said it was not included

included breakfast and the beds were so comfy!!

property is away from the airport traffic yet still offers complimentary shuttle

good room with sofa and two double beds. breakfast was very good and had wide variety.

the breakfast was fantastic

bed and pillows were comfortable, staff were great, daytime shuttle service was great ud83dudc4d

was farther than expected from airport airport shuttle never came way too expensive

the restaurant staff arranged for our kids to eat free anyway

there were lots of kids in the pool so it didn't make for a very enjoyable hottub with it being directly attached to

close to the aiport, shuttle and parking included in our rate. staff were friendly.

our late arrival was accomodated by the shuttle service and the desk

room and property very clean, nice and clean pool. staff very friendly

super clean room spacious room comfortable beds nice 24hs pool, my kids loved it

size room, friendly staff, pool and restaraunt had lots of choice, including for the kids

i liked the gym, and it is so close to the airport

pool and hot tub facilities lovely and uncrowded

they gave a breakfast bag to go the next morning- orange juice, croissant and yoghurt

tv had cable, radio ice machine but the ice machines ice was dirty with black specks in it, laundry room with only one washer and one dryer you had to pay to use $3 but they worked well

friendly staff, clean rooms, & laundry facilities are always a plus!

kids screaming around the reception downstairs while checking in

front desk staff member i dealt with was super friendly, and accommodated an early check in so we were able to dress for a wedding we were going to

the elevator wasn t working and the back parking lot entrance really needs an update, it looked grubby