the pool was closed with old furniture in it

staff was pleasant and served a nice breakfast

breakfast was delicious

the breakfast was too ordinary.

breakfast was superb along with the serving staff. thumbs up to the serving staff. thank you

beds were very comfortable, breakfast was good and the gym was also a plus.

thought the breakfast selection was great

more hot food choices on the breakfast bar.

breakfast was great

the staff and location were great! breakfast and everything else was great.

guess my main complaint was the pool not being open i wish some where when booking it would of said the pool was closed for repairs

is a great hotel for anyone traveling--reliable and free of charge airport shuttle each way, clean and comfortable rooms, friendly front desk staff, and a decent free

convenient shuttle, close to airport, friendly staff, comfy bed

breakfast had lots of offerings and a friendly hostess

no pool. no breakfast like the were before virus. no training room.

pool was closed

obvious information upon reservation that pool, fitness center and restaurant were closed

location and their shuttle service! awesome stay, great food!

the early shuttle service

we booked because we knew they had a pool and hot tub

airport shuttle bus is free and called for the guest service

staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

and shuttle were great

friendly and helpful close to airport fairly clean nice little fitness center very very comfortable bed and fresh

buffet breakfast because of covid, but the bagged breakfast was something i wasn’t expecting so that was

proximity to the richmond airport & free shuttle to & fro.

the pool was cold as ice

location was perfect and breakfast was on point

the lady tending breakfast bar was constantly replenishing food, wiping tables and counters, and greeting guests

was good free parking on site staff was friendly rooms were clean and kitchen area was a plus beds were soooo comfortable rooms were very clean

if i had more time, i would have went to the gym and the pool if there was one there and if it was open

i appreciate complimentary hot beverages. 24/7 laundry and gym, no additional fees.

the kitchen was fully stocked with dishes and pots and pans

trees surrounding the property. free laundry. good location.

the breakfast was served well and very tasty. the location is very near to where i was going.

easy parking, access to gym and the excellent breakfast also customer service.

earlier breakfast

left too early for breakfast.

could use some type of meat with breakfast.

stove and kitchen area were adequate

it has a full kitchen and offers breakfast

wry helpful staff and great breakfast.

and my stay the room the whirl pool the staff the bed the check out hostess

the room was very clean and had everything we needed, as far as the sofa bed and the kitchen utensils

parking was easy, and wifi was excellent

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited,there was no hot tub or

was a miscue on my airport shuttle pick up time

the hotel was nice, located to alot of shops and restaurants. ann in the bar was phenomenal!

maybe open bar earlier

great customer service and room service

us women got in the pool all the mexican that lived there came out

the pool wasn't open

room service

desk rep that checked me in was very kind and my shuttle bus driver was friendly

it allows you to park your vehicle while traveling and get shuttle service to the

they were very accommodating to my late check out and always greeted me when i came and left

everything was nice, breakfast was good.

the first night we had to use pool towels to dry off after coming in and showering off the road

staff always friendly. great breakfast. shuttle to white oaks mall.

was in close proximity to the hotel's laundry room

to use the fitness center

heard someone doing laundry in middle of night and through out night would get whiff of sewer smell which i think

the hotel is always clean, the breakfast is great and has a wonderful staff.

just the gym smell a little bit

was no laundry facility available for the customer to use

just the gym smell a little bit bad and almost always its locked

probably the gym smell not to bad not to good

just the gym area smell a little bit

pool was cold

very clean and the staff very nice, and the shuttle driver was on point

arrived very late, the bar being open was a welcome site, but the bartender went above and beyond to be

only issue, the 2 rooms across the hall, must have snuck in a bunch f kids, there were about 15 kids in the 2 rooms

kids running through the 3rd floor chasing each other with nerf guns being obnoxiously loud

breakfast was quite nice, quick, and easy.

the breakfast was not great.

i did get an early check in and the staff was very nice to me but there were too many loud arguments with

the breakfast not good

breakfast was ok. no muffins just toast or cereal and waffles. variety could be a bit more

the shuttle could start earlier

the front desk guy was cool and allowed an early check in and cancellation.

ben, for short the person that was working at the bar was very friendly and it was a pleasure to have met him

pool was not in operation during august

they have a nice restaurant and bar area

cleanliness and professionalism and laundry and breakfast.

breakfast french toast tasted old

breakfast could be better but overall good experience

the breakfast voucher for a free breakfast next door at the restaurant was very good

the price was great and having breakfast was a plus

breakfast was good with a variety of items to choose from

can’t remember if breakfast was bag breakfast or hot

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry in (i

great breakfast but my husband would have liked gravy rooms were super clean

had issues with the dryer in the laundry center

the lobby was nice the bar very spacious hotel. in walking distance to different things

staff. valet. bar staff. hotel itself. location.

pool is tiny but ok for kids

ere room was next to mine)

staff did not bring silverware with room service.

great spot !!frank was wonderful, breakfast was good room was spotless thanks for a great stay

our room was very clean and comfortable. the breakfast was delicious. enjoy the pool too.

the kitchen area was clean but we ate at a restaurant so we didn’t utilize the kitchen except the

however, if you need a small kitchenette (no dishwasher), for two or three nights it would be reasonable for the amount of money

funny smell in room, from cooking something in kitchen area.

was extremely disappointing for a hilton experience and the pool was closed for renovations so my kids couldn't use it

only alerted to the fact that the pool and gym were closed after booking

room service was so fast!

the pool was lovely, we were the only people in it.

beautiful, spacious room. nice pool

not a full breakfast it was just coffee and juice.

no real breakfast.

i did not eat breakfast.

i suggest the breakfast not be only a coffee you guys can offer like a cracks or bagels too.

no breakfast and coffee was awful

the bar was so so

love the coffee bar downstairs

bar wasn’t open… but it was a monday night

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

beautiful building and a great stay! the bar and patio were lovely!

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half the room

the guest laundry room not working

shower was dirty , no wifi, no breakfast , the pool wasn't open, the service was poor, i hated

room service never came to fix the bed and the front office were useless

shower, clean towels, wonderful duvet on the bed, working television with steady signal,working wifi, plenty seating and lighting

valley parking only the bar wasn't very cozy

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

lobby offers convenient breakfast and had a nice bar area

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

they did comp us two drinks a piece from the bar and reduced our rate by $60

excellent complimentary breakfast spread in the morning!

the kitchenette was everything. the staff was lovely.

wasn't very plentiful, and we could never get it to work in the bathroom sink, didnt use the kitchen sink

everything is great, service, gym, pool, location, all

very friendly and i didn’t like the fact that they didn’t announce that they only had bag breakfast

the breakfast was also very good

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat clean and fulfilling

didn’t work, maintenence came but couldn’t fix, elevators were confusing and the gym was full of kids not sanatizing equipment, and they ran out of sanatize wipes in hyundai

the pool was very tiny in the bar overlooks it

the view and breakfast was good.

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges

it worked out because we took it to the pool

really wasn't anything except they aren't offering room service due to covid - so that was understandable

safe,downtown, no hassle, room service,

room service.

clean, valet team was extremely helpful and nice, room service for breakfast was perfect and reasonably priced

very spacious, clean with breakfast included.

enjoyed the breakfast was great

a good complimentary breakfast

the staff running the breakfast cafe went above and beyond to ensure an excellent breakfast.

terrific breakfast and location

g pool, fitness center, lobby) are well managed

friendly staff, clean room, pool and hot tub were great. great location.

we were so pleased to learn there was an ev charger

believe that for the price, location and star rating of this hotel, room service should be extended to 24/7

there was no info in the room or provided by staff on amenities like wifi/room service

near i-95, newly renovated, suite had a mini-kitchen with sink, full-size refrigerator, large space-saver microwave, hot plate, and basic

love the kitchen just in case we needed it

the kitchen

i liked that it had its own kitchen

also loved the little kitchen in the room

maid service did not always refill coffee in room and no towels in pool area.

the breakfast was a let down, but understandable because of covid

of the ev charging stations were blocked by standard gas cars and the hotel does not do anything to avoid

maybe offer some kind of juice or pastries since the kitchen wasn’t open for breakfast

out and we had to keep asking the person at the front desk for everything since the girl in the kitchen area couldn’t speak english

the pool and hot tub area was a welcomed break

a/c in gym did not work

breakfast was cold, no water at all for breakfast or to refill bottle, not even in the gym, there was a sticking bug pad under the bed full of roaches

everything was excellent from the pool to the gym to breakfast

very good. nice varietyfriendly. of food for breakfast.

i was able to utilize their laundry facilities and parking was always easy to find

early check in

late check in, room was great. breakfast attendant was very pleasant

all three faucets were clogged both the sink and bathtub as well as the kitchen sink.

we enjoyed the pool area

great location. breakfast could offer more for the price. no meat apart of the breakfast.

pool

we went during covid timing and the pool wasnâ ? ? t opened.

the pool need better monitoring better selection of drinks

breakfast service was very slow with only one associate taking orders, cooking and serving

she assisted with a much needed early check in and provided great customer service

new renovations. easy late check out. clean. good location, easy to get around.

the location, rooms, pool area & breakfast!

the swimming pool was not

breakfast was far beyond expectations, plenty of hot and tasty food

they have a game room pool table, shuffle board, and an outdoor pool

located near richmond university. plenty of parking. nice staff

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap glass of wine was

went to bar to get away from noise but

good value for the money. free parking as opposed to places closer to downtown.

night sometimes there can be some weird characters in the parking lot or the surrounding

i especially appreciate that the gym is decently equipped; i worked out every day

kitchenette

kitchen suites were adorable!

although we didn’t make use of the gym or laundry room, we did pass them and they looked clean

i didn't get a chance to use the gym but maybe on our next visit - we will be back

did lots of laundry and was easy with facilities and front desk provided detergent

i didnâ ? ? t like that they deter you from using the pool.

bar and eating area were clean and comfortable

have breakfast there

the breakfast bar around 0730 the meat was already gone and not yet replenished

breakfast wasnt that good anymore but i understand why

pool was not working

the swimming pool is small. 6 people will be a crowd in the pool.

the staff were very friendly, room clean and spacious, and the breakfast was incredible!

kitchen was a great addition that allowed for cooking and not eating out all the time

room service was so easy and breakfast was delicious

no-kids hours at the pool would have been appreciated

clean, accommodating with restaurant and bar on site!

had scalding hot water, no one cleaned my room, no one picked up the room service tray in the hallway for 36 hours, one elevator was broken and the other was making

or at least do an expanded coffee bar that is available long into the evening and starts early at no additional costs

is is not a dislike), since it was a quick overnight stay, we didn't get a chance to use the kitchenette, nor did we get to the free breakfast

breakfast was great!! great location!! the hotel was very clean and good customer service.

we were there for my child's competition so we decided to go to the pool after it

room had a small kitchen, including full size fridge/freezer

the breakfast bar was pretty good, but nothing spectacular.

due to covid, no ice and no gym

the selection of the breakfast, no hot food,,

the hotel was clean, comfortable and offers free breakfast.

great room and breakfast.

the gym was very clean and smelled very good

gym had no towel in stock and the machines literally need a upgrade, haven’t been checked since

the pool. the laundry. the hvac.

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was right across from it

such a great price. breakfast was cute with pancake machine and yogurt. gym was good.

the pool wasn't open due to maintenance issues, but that's ok there was plenty to explore in va

also loved the pool and patio and the cleanliness of the facilities

they accommodated us for an early check in, which was very nice

the staff was friendly and we loved the pool

the staff, the room, the pool and fitness room.

the floor around the pool was very spiky and hurt our feet

free laundry room was a life savers

unexpected free coffee. room was set up with complete kitchen.

bonus was the free laundry with soap

room was comfortable, and i enjoyed the access to heat and the kitchen area even though i didn't use it

it was closer to the highway. it had a gym and laundry area.

breakfast wasn't ready at 6:00am. like advertised.

good breakfast, nice clean rooms!

the breakfast was ok, and the location was great.

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

breakfast was plenty, and just right, stay was great i will be going back with family

bad place do not go if you travel with family and kids nasty place do not waste your money

the hotel room smells bad, mostly weed,.. very bad for family with kids also very old room

no pet fee

the pet fee was free.

at blue or something and a broken mason jar was under kids bed

not ideal to walk past with two little kids

there was more to the facilities like work out room and pool than we took advantage of

food was delicious, especially breakfast

property was clean i did i use the pool but the water was cloudy parking was available

victory bar and grille food wasn't that great.

pool and spa were closed due to covid

pool and spa were closed due to covid

children enjoyed their time in the pool

i enjoyed the spa tub, the bed, and the breakfast

paying for breakfast

no pool water in the pool :

rooms and plenty of parking

wifi strength.

cute little parking deck nestled in the back side of

parking i love the garage keep your car out of the elements very important to me.