valley parking only the bar wasn't very cozy

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

lobby offers convenient breakfast and had a nice bar area

they did comp us two drinks a piece from the bar and reduced our rate by $60

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

didn t enforce masking in gym

ordered room service for dinner, and was delighted at the plant based options on the menu.

still no room service yet

only complaint is that the salad i ordered for room service was a bit overpriced

amazing pool that was clean and bright. great beds too.

breakfast staff was amazing and even opened it up early for all the dancers staying so we could get

the room was stocked with all the little necessities you would need in the bathroom and kitchen

i loved the lobby, the lounge area (breakfast and computer station).

very friendly and i didn’t like the fact that they didn’t announce that they only had bag breakfast

breakfast was great, rooms were clean, great location and all the staff were super friendly

we had a wonderful time and enjoyed the hotel amenities, including the gym and restaurant

location, wifi, room layout and features

staff was helpful, loved the shuttle, spacious room the pool was clean but not immaculate.

costs such as $27 overnight parking fee, wifi fee and no free breakfast

on my check out day i called the front desk and asked if i could do a late check out

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

the room service staff and food were exceptional

everything was nice, however towards the evening there was a family who was extremely loud with kids

ordered breakfast via room service night before and it never arrived

staff. valet. bar staff. hotel itself. location.

some of the machines in the gym did not work

breakfast was good, some selections ran our quickly but it was still ok.

the location was great nice and quiet the breakfast was good everything was perfect

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat clean and fulfilling

maker had previous occupant's coffee in it, gym had empty towel shelf and empty water cooler, entry was very confusing

very convenient to vcuedical center, and the shuttle was a bonus

the staff is super friendly and will shuttle you around downtown richmond and pick you up

the blackout curtains, bed was awesomely comfortable and the pool cool

coffee bar did not have any dairy

the pool was too cold for kids. hot tub too hot for us. parking is horrendous.

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges

great breakfast! comfortable bed.

huge room, nice staff, free breakfast, easy city parking

we were able to do early check in and late check out. the staff were very accommodating

the staff running the breakfast cafe went above and beyond to ensure an excellent breakfast.

friendly staff, great service.. good breakfast.

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

love the decore, nice little bar area with fun drinks

bar wasn’t open… but it was a monday night

i loved the bar and restaurant was excellent

beautiful building and a great stay! the bar and patio were lovely!

was a miscue on my airport shuttle pick up time

the hotel was nice, located to alot of shops and restaurants. ann in the bar was phenomenal!

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited,there was no hot tub or

went to the bar to pick up dinner which was good

enough lighting in the parking lot

phone in the room didn't work, there was no clock in the room and, while the wifi network was readily available, there were issues getting the internet up

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat

hallways smelled a little dated and there is a lot of tile from the parking lot to the halls

first thought my car wouldn't be safe until i was told that there was a parking deck not visible from the street

there were roaches, it smelt like weed, there was no one at the front desk, wifi didn't work.

she assisted with a much needed early check in and provided great customer service

everything! awesome breakfast spread!

excellent breakfast options and delicious waffles

wanted early check in they never responded to me and they didn't had laundry area so l had to go sit at a

they said they had a gym but it was a very very small room with a broken treadmill and one other piece of equipment

almost everything except the gym

i had to take the airport shuttle which left at 4:30 am and it was right on time

lobby, gym were impeccably clean

breakfast was nicer than we expect from this type of hotel

pool did not seem very clean

i did not get to try the gym but i was able to use the business center

no breakfast, no wine glasses in kitchenette

no breakfast. had coffee and tea 24/7 free. liked the kitchen in the room.

i appreciate complimentary hot beverages. 24/7 laundry and gym, no additional fees.

we were surprised it had a kitchenette with all conveniences including a dishwasher

very clean and had kitchen facilities

the hotel is always clean, the breakfast is great and has a wonderful staff.

shuttle is always so nice when we fly out

the staff is welcoming and their shuttle is perfect

airport shuttle was efficient and easy

it was near the airport with free shuttle.

very clean and the staff very nice, and the shuttle driver was on point

also the shuttle to the airport was excellent, especially as we had to leave at 3:00 am

the pool was cold, had small worms/caterpillars in it, and had a weird smell.

due to covid the bar restaurant and pool were all closed which they did not inform me of they just had signs posted

kids running through the 3rd floor chasing each other with nerf guns being obnoxiously loud

the restaurant and bar is there if you want it

they also did not tell me that the pool was closed

they have a nice restaurant and bar area

everything was disabled—the pool, the breakfast, and the chair was broken.

great staff very helpful great shuttle service

nice staff. decent breakfast. free airport shuttle was great.

liked the pool & hot tub

we booked because we knew they had a pool and hot tub

proximity to airport, free parking

location and their shuttle service! awesome stay, great food!

rooms and the pool and also the business center was great it helped me get my last minute studies

the person was not helpful and hung up on me when i inquired about having the shuttle pick us up at the airport

the location and the fact that there was a free shuttle to the airport, a breakfast included

guess my main complaint was the pool not being open i wish some where when booking it would of said the pool was closed for repairs

breakfast was good

well lit free plenty of parking. terrific location near airport. very fair pricing.

the bed was very comfy! i didn't use the motel's wifi. staff very awesome!!

check in, parking right in front of our room, close to a lot of food and shopping options

the wifi is so bad it won't even send an email

ower floors and toilet base) the praise parking and walk ways had a lot of trash and stains

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

airport shuttle bus is free and called for the guest service

shuttle driver was extremely unprofessional

staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

friendly and helpful close to airport fairly clean nice little fitness center very very comfortable bed and fresh

loved the indoor pool for children. breakfast was good.

buffet breakfast because of covid, but the bagged breakfast was something i wasn’t expecting so that was

fitness facilities below average for the cost of the hotel

the pool is open until 11pm

i didn't make it in time for the breakfast, but the coffee was fantastic!

pool closes early @8.

breakfast had fresh fruit, hot eggs with cheese and sausage and other variety of choices

g breakfast wz wonderful also thank

wry helpful staff and great breakfast.

and my stay the room the whirl pool the staff the bed the check out hostess

the breakfast was served well and very tasty. the location is very near to where i was going.

could use some type of meat with breakfast.

that you can smoke in the hotel and the breakfast

i like everything i didnt eat breakfast.

the breakfast scrambled eggs and coffee were absolutely amazing.

breakfast was quite nice, quick, and easy.

no breakfast cause of covid19. disappointedg

was a waffle maker provided for breakfast, along with other food, and this was an improvement over other motels in the area

they could offer more selection and variety of the breakfast that’s offered

the breakfast was not great.

self serve laundry service

the room was very spacious; the kitchen was a huge plus!

great room with a sweet kitchen area.

free laundry was definitely a plus

the kitchen area was amazing

breakfast was plenty, and just right, stay was great i will be going back with family

the breakfast were extremely pleasant and professional

the ladies working the breakfast the lady from australia at the front desk were great!

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

breakfast was mediocre

gym

location and great service by front desk staff, good breakfast, very clean, comfortable bed

love the breakfast , friendly

small bar of soap

only thing i can say is to extend the breakfast to 10 a

information about breakfast - listings said $10 for a single item, but it was a buffet

suggestion is maybe start breakfast at 6am as most travelers want to beat the morning traffic while traveling

exhaust removing humidity and odors, new room door, new upgraded hallways, and a huge varied hot breakfast that my high school soccer player grandson devoured

bus parking

an indoor pool would be the last step to putting this hotel up there with some of the truly elite hotels in

the hotel room smells bad, mostly weed,.. very bad for family with kids also very old room

at blue or something and a broken mason jar was under kids bed

bad place do not go if you travel with family and kids nasty place do not waste your money

would not allow my kids who are teenagers out of the room without a parent with them

no pet fee

good quality equipment in gym although 5lb weights too light and next weight up was 15lb

beds were very comfortable, breakfast was good and the gym was also a plus.

breakfast was great

this made the room smell like sweaty gym clothing

didn't stay for breakfast

friendly staff, comfortable bed, great breakfast

it or not the pool was actually a little warmer than i anticipated, but it was immaculate & still fun

staff was pleasant and served a nice breakfast

unfortunately the pool was not functional.

breakfast was delicious

breakfast cafe is wonderful and so much better than a free continental breakfast bar which has mostly unhealthy choices

parking is free

liquid soap containers in bathtub empty. only one bar of soap at bathroom sink only

food and bar wasna

went to bar to get away from noise but

of space in suites, with kitchen, living room, bedroom, separate bathroom

although we didn’t make use of the gym or laundry room, we did pass them and they looked clean

decor was exceptional and the suite was very spacious and the kitchen was fully stocked unlike the other

kitchenette

we loved the cleaniness of the room and the kitchen was equipped with everything we needed.

the look of first generation hotel. breakfast. kitchen.

the full kitchen

rooms are clean well maintained with full kitchen

very friendly staff, great breakfast and good location

we had hoped to have two meals each day in room but was difficult with few kitchen items available

the breakfast voucher for a free breakfast next door at the restaurant was very good

breakfast french toast tasted old

breakfast could be better but overall good experience

staff did not inform during check-in that the breakfast would be served at the neighbourhood restaurant and the coupons need to be collected

breakfast is awesome as the hotel is tied up with the neighbourhood restaurant.

room service was so easy and breakfast was delicious

parking

i also ran over a screw in the parking lot at the westin and ended up with a flat tire ud83dude11 ud83dude12 which could not be

no-kids hours at the pool would have been appreciated

or at least do an expanded coffee bar that is available long into the evening and starts early at no additional costs

can’t remember if breakfast was bag breakfast or hot

breakfast was delicious

nice free breakfast thrown in and we left having a really great sleep which was definitely

the shower was nice, the bed was fluffy and the breakfast was in point.

coin laundry avilable on property, only one machine though. breakfest was pretty good.

this hotel because it had a pool

had a room with a kitchen (sink, refrigerator and srove) but nothing to cook in and no utebsils or dish soap

however, if you need a small kitchenette (no dishwasher), for two or three nights it would be reasonable for the amount of money

clean, large room with lots of space. plus kitchen is awesome.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking onsite close to restaurants and

the breakfast bar was pretty good, but nothing spectacular.

pool was small and cold

breakfast was great!! great location!! the hotel was very clean and good customer service.

need better breakfast but still ok

is is not a dislike), since it was a quick overnight stay, we didn't get a chance to use the kitchenette, nor did we get to the free breakfast

didn’t eat breakfast but the location was perfect!

no breakfast, but good coffee

no real breakfast.

i did not eat breakfast.

not a full breakfast it was just coffee and juice.

meat at breakfast and pool open

loved the location and the beds and the staff and the awesome sauceum hot breakfast

the breakfast was tasty and hot

the selection of the breakfast, no hot food,,

breakfast was ok

hot coffee every morning clean room excellent the staff was very friendly enjoyed the pool

the pool. the laundry. the hvac.

the staff, my room and the pool

was not enough help getting breakfast out, they could not keep up with the demand for food and they ran out of things

workout gym needs a 2nd caribiner and the dispenser for wipes to wipe sweat from the machines was empty

the breakfast was well presented and delicious

from the staff, to the room to the breakfast, i was completely satisfied with all aspects of my stay

breakfast had turkey sausage, a suprise, that i enjoyed

excellent free breakfast buffet

lady at front desk was great very friendly also young lady at the breakfast area was very

also loved the pool and patio and the cleanliness of the facilities

beautiful rooms, friendly staff, very clean, very private pool

the pool and the bed was comfortable

the staff, the room, the pool and fitness room.

the floor around the pool was very spiky and hurt our feet

breakfast

breakfast-i know due to covid-19 breakfast had to be supplied a certain way but i feel the options

the breakfast was great

room spacious and clean, bed very comfortable. decent breakfast buffet.

excellent gym

the apples on the breakfast bar were way too hard

breakfast bar food selection.

that it only had an outdoor pool

to family i was visiting spacious room and very nice breakfast

i enjoyed the breakfast, area . i liked the fruits and çereals..

kitchenette had no cooktop and pans as i wished, the breakfast was very disappointing

bed was comfortable, gym was clean and pool clean.

in addition, there were no paper towels, plates, utensils in the kitchen area

kids on 4ther floor smoking weed and running hi in the hotel

service and breakfast. nothing to complain.

breakfast was superb, omelets, pancakes, waffles, fruit, just about anything you would want was

pool could have been a few degrees warmer.

the pool and hot tub area was a welcomed break

also enjoyed the indoor pool and spa

everything was excellent from the pool to the gym to breakfast

wifi strength.

parking i love the garage keep your car out of the elements very important to me.

hopefully the pool will be open next summer!!

no wifi. some rooms only. never again.

that it was too cold to swim in the huge pool

my family loves the pool, and i love the laundry facility

starting with a great waiting area equiped with a big flat screen tv in the lobby, nice gym room very well equipped, wonderful dining area, greatelly equiped, with greate quality granit

i wish i came when the pool was open. maybe next year

loved many things including the nice staff, specialty coffee machine, and nice little gym.

breakfast was delicious

wish the heated pool was working and maybe need a jacuzzi for the price customers

the pool and how comfortable the bed was

the pool

restaurant and bar are also in the hotel

outside pool was closed

bag breakfast!

i think it was an inconvenience to pay for breakfast in the hotel, but not a huge complaint.

the pool need better monitoring better selection of drinks

also i like the fact that there was an indoor pool because i like to be around water

pool

we made use of the gym

love the kitchen just in case we needed it

great room, comfortable, great kitchen area

acknowledge it until i had to get up and shower the next morning so i just washed up in the kitchen sink which was very

near i-95, newly renovated, suite had a mini-kitchen with sink, full-size refrigerator, large space-saver microwave, hot plate, and basic

the fitness center looked small...maybe it's just me

separate tv lounge which closed off from bedroom had spacious kitchenette between which decreased tv noise in bedroom

front desk staff scared us by not realizing they had an ev charger

welcoming lobby and breakfast area

great location, great breakfast.