bar excellent staff

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

central location, nice and quiet. lots to do for kids

pub singer and local kids were very noisy

weren't aware that there was no kitchen functioning at the hotel when we booked

great wifi according to the kids and we were nicely located for the albert dock and the city centre

the bar on the second floor has great views

we requested a late check out and this wasn't an issue at all

paid for a late check out and was disturbed twice within the hour i had paid for to say i needed to get out

great staff attitude, great room service, rooms spotless all round great vibe and experience.

great for a walk around albert dock and for the town itself breakfast really nice plenty of

i would have liked a more private lounge bar area

breakfast was not very warm and tomatoes ran out so often

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

just a small thing the lighting in the bar in the evening, it was very bright.

hotel friendly staff great bar whilst in city for aintree races will book for next year as soon as is available on site

requested a late check out which they gave and it was really appreciated but the cleaners entered the room

the breakfast buffet style was good

white room could ve been bigger, bar in centre doesn t help

food in the bar let the hotel down

team has put in every aspect of the facilities: it would be great to have a pull up bar in the gym

loved the location late check out

all food was available within the price as a room service option too

critically, full room service was available until late, which is always a comfort when travelling for work

maybe a kids menu would be a welcome addition

we had an adjoining room which was great with the kids

excellent reception danielle especially good with early check in no problem and helpful local information

mini bar was free which felt like a really nice touch, loaded with beer and wine

friendly welcome by dave , room service food was excellent and breakfast was also very good

marco pierre white menu on room service

no cooked breakfast, but lors of bars and pubs around.

has a tv, a large cupboard to hang your coats and place your luggage and free wifi

laundry facilities but pretty close to a laundromat

a wetherspoons opposite if you don't want to go far to eat at end of a day or for breakfast

no restaurant or breakfast option

they gave us early check in

was very clean and the duty manager was nice enough to give us late check out

room service available added 6 per tray added

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

we had an issue with the service at the bar area and we were given a late check out for the inconvenience

breakfast, room was immaculate, staff catered for our early check in/late check out request

every thing great only the gym is quite boring.

breakfast excellent and staff outstanding reception staff one particular member of staff was so

perfect breakfast, nice room with view on the docks! well located at the kings docks

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

location , good facilities including a very yummy restaurant, bar and breakfast facilities, the room was super spacious and very clean , we throughly enjoyed our

and the view from the bar and restaurant across stanley dock to the tobacco warehouse was amazing

spa was absolutely incredible, the rooms and bar were excellent the staff couldn’t do enough for

the moment we stepped into the hotel up until our departure, great facilities in the hotel, the spa was amazing, and the breakfast was great

it has great facilities including a gym and spa

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

toilets in the bar area were not brilliant

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke or something so didn't have any but

they suggested/helped find places good to go for kids

bar open until 3am and had music on etc

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we stayed for 17 nights

no wifi information and no breakfast details in the rooms.

close to bar and restaurants, clean and tidy and nice gym.

the free wifi never connected on the 4th floor where we were but worked in the lobby / restaurant area

the 24hr gym was a

it's literally right next door to the cavern bar and steps from loads of live music venues, restaurants, shops and pubs

the wifi was ridiculously slow

breakfast and late lunch were very

we called early and had an early check in too

noise from the lift was annoying in room 211.tv and wifi was unstable

good bar

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and fresh

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

location good. great to be able to store luggage. early check in much appreciated.

staff were rude asked for early check in was willing to pay told

at the hilton are excellent the staff are very friendly and accommodating, the spa is a must whilst staying at the

ol, thermal bath, sauna and steam room) which were really nice and again super clean staff were

great area, nice clean little gym

room service was only a phone call away

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

location is brilliant. pool was great for the kids.

reception staff were lovely and helpful and very quick and early check in

location is perfect. gym. friendly staff,

free use of pool and sauna

we loved the room service too

very comfortable bad. big room. good kitchen furniture

great location, kids loved the penthouse

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

for kids or family’s as local bars beside it and people were drunk shouting all night

nice beds and fully equipped kitchen

great room service food

access to wifi - onerous method/too intrusive - just give guests free access without insisting on inside leg

room service, perfect size bed and bath, great spa facilities - lovely views in the jacuzzi

to order room service, and was told the kitchen was too busy

hotel has the best gym i have ever been to in a hotel with a trainer on site

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

welcome drink a nice surprise comfortable bed late check out no problem

allowed early check in and great location

we where offered a late check out free by andrew i think his name was

kids bed had black mould

ummm i wish the bar was larger.

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more of the

room service food of excellent

liverpool lime street station and great views, the staff were super professional and helpful, room service was quick and really good quality

were very tidy and included everything you will need even for just a couple nights,i tried out room service and it was very quickly delivered with a smile

the room service menu didn't work

a good selection for breakfast, served well, with good portion size

the team are putting all their effort for the customers both in restaurant and the room service

even for a hotel the bar prices where very high

breakfast not that impressive so was the gym.

amazing breakfast, very clean and helpful staff nothing was to much trouble

location, breakfast and room service

dinner was excellent and room service too

hotel was clean . room service spot on. breakfast very tasty. location great ud83dudc4d

gym facility is great

hotel was very accommodating with early check

excellent choice at breakfast, food was fresh and cooked breakfast hot and plentiful

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

good selection in breakfast , which we enjoyed

a swimming pool but that's not a complaint, it was beautiful

wifi good, laundry

comfortable beds, clean, solid wifi and just an all-round enjoyable stay

1 barman on in castaways on a very busy night

castaway bar is adjacent to the restaurant and is very comfortable to have a drink and a game of pool

we asked for late check out which was no hassle as our plane wasn't flying untill late

nice venue with amazing staff, onsite starbucks and bar/restaurant, gym and pool, couldn t have asked for more

were all really friendly and welcoming, the swimming pool was fun for the kids, rooms were really bright and clean, good location for visiting chester

breakfast was easy to help yourself to

breakfast is lovely and all staff is friendly

the bar and restaurant are really lovely

of the suite was fantastic and the jacuzzi spa bath was out of this world

hotel was very clean and beautiful room (deluxe double with spa jacuzzi)

spa bath was very nice

my husband and i were doing one night away from the kids in the city

wifi was a bit temperamental.

was well located the staff we excellent they welcomed us and made us feel at home my kids loved watching the world go by from the windows of the room the staff looked like they were

property was clean and bar area lovely, staff helpful and polite

flexible staff - allowed me to early check in very early and late check out

gym facilities were bijoux, but all that i needed