swimming pool was lovely and warm, and the steam room was great

ev charging

parking was a bit tight.

the spa was lovely too

breakfast room was spacious and airy with a fulsome selection of food options

help with wheelchair, good parking for blue card holder, as said the standard of the acomodation and service

we had a room away from reception and could not get wifi

enjoyed my stay. staff were very helpful and friendly. bar and restaurant were excellent

easy to find and parking was freely available.

wifi very weak in the bedroom

room service

no smart tv in the family room, which when staying with kids would have been helpful

curtain hanging off rail . laundry delivery outside our room early bathroom needs updating .

at the bar and in the restaurant were fantastic - thank you

the bar prices

clean rooms, great breakfast, amazing hospitality from staff.

sure i was fully catered for with tea coffee and taking my orders for dinner had a buffet style breakfast before i checked out and it was delicious set me up well for the working day thanks for a

excellent breakfast, friendly staff, easy to find, clean rooms

we paid in total £126 for a nights stay with late check out and breakfast

breakfast v good - all fresh and well presented

they have a lot of facilities for both adults and the kids

everything was perfect.. didn t use them spa so can t comment

wifi a bit slow

kids enjoyed the games room

surcharge for room service

the pint at the bar was wonderful also

the staff were helpful and the room was comfortable. nice breakfast.

good wifi.

staff, opening hours, strong showers and wifi

breakfast; variety to choose from, very friendly and professional personnel, location: close to

great stay and gym

also it would be nice if access to the gym and heated pool was free for hotel quests

couldn t get my laptop onto wifi even tho i had registered and logged in on my phone staff mentioned following morning that i

great gym, great room. skipped the breakfast

nice room, great tv, wifi and comfy bed

kids under 16can not stay in the jacuzzi.

staying at the nailcote but particularly of note were the staff at breakfast - so cheery and chatty : gave a lovely start to the day

ring the

had room service which was so yummy

nec camping show beckoned so early breakfast and away we went

a member of the mercure in telford shropshire i love the gym facilities sauna swimming pool i m there 5 times a wk great value for money

great for walks in the grounds in good weather, pool and spa facilities to use if required

is only 1 bar and 1 restaurant in the estate

our dog was also made to feel very welcome and it's great that he was allowed in the bar area

areas were neglected like no hand towel in the gym, a door trim coming off the bathroom door in the ladies changing

fab stay as always fab staff fab breakfast fab room and fab price

good foods for breakfast, nice restaurant and service.

great bar which is open pretty much 24/7 to residents, with pizza available too

wifi on first floor not that strong in room 23

tv limited channels. room service didn't answer the phone.

was here for the golf and everything catered for

from reception staff to room and bar staff were fantastic

patchy wifi

the gentleman on the bar was very accomdating as i was part of a big wedding group.

especially receptionist and man behind the bar

room and spa were fantastic and the grounds, bar and the golf facilities are amazing

we were sad to have just missed the children s swimming hours, but the kids (ages 5, 7, 8, 10) ran around the beautiful garden for hours while the adults had dinner on (-) we arrived just as they ended at 6p and the kids were heartbroken they couldn t use the pool before we checked out (+) perfect with our four kids (-) limited kids time in spa, meant we had to work around these times during our visit (+)spa was excellent and offered flexibility for kids (+)apartment , 3 double beds, tv in kids room , lovely kitchen area too + an excellent spa / pool (+)our long journey and not have to pay to do so, access both the gym and pool for myself and the kids at various times which was enjoyable and hassle free and it was central to the places we (+) the kids had loads of fun (-) the pool has splash time for kids but beware that is the only time the kids can swim (+) lovely spa/pool, though wish there were fewer time restrictions for kids (+)you can t check in before 5 doesn t leave a lot of time to enjoy the swimming pool with your kids (5-6) is the allocated slot for your kids

the bar food was terrible.

we have a small dog and it was allowed in the bar and to sit with us at breakfast in the lounge

the rooms were spacious and clean

the staff was super friendly and we were allowed an early check in, which the children very much appreciated

hotel clean . staff pleasant and helpful . i will return . spa great.

pool time limited for kids

great having a ev charging point in the carpark

excellent facilities. pool spa all included.

room service excellent

no wifi throughout the hotel

no wifi in room was only downfall

budget rooms, clean tidy spacious with the usual mod cons- but no wifi

food lovely although only in bar as hadn't booked restaurant meal in advance

garden is fantastic for the dogs and having room service so that we could watch crufts in our room was a brilliant

staff ensured we could get an early check in, even moving our booking to our room that was already cleaned, and to one with twin

haven t to walk past mountains of dirty laundry at entrance

clean, well organised , staff were pleasant and helpful room was always cleaned and tidied room service availabilty if needed

entrance from car park into shabby area full of used laundry on carts and corridors looked 'tired'

maybe add a kids menu

veiws of the golf course where fab

the spa treatments and lesuire part

great room with lovely view overlooking the golf course.

stay, comfortable bed,, nice room with view of the golf course and a large bathroom

breakfast was fantastic plenty of choice, generous portions, and cooked perfectly

everything. breakfast was super.

will be coming here for weekend breaks with the wife and kids

its medieval look and feel without us modern folk having to sacrifice the current amenities like wifi etc which we

music until 1 am every night, out of control chinese kids from a wedding running up and down corridors late at night, ate only once on the bar and food

no dinner in the restaurant on sunday night. limited room service menu on saturday night.

and use of ev charger

we ended up staying in and getting room service which was lovely

the breakfast was most enjoyable with plenty of choice

park charge as a resident fridge was not working,no usb connectors and no wifi info provided staff were a bit nonchalant when i mentioned about the fridge- not

the rooms breakfast and location were perfect

nice rooms, excellent service and very good breakfast.

room service breakfast! staff are great! interesting rooms! good location and really very quiet!

i especially enjoyed my room service and the large bath

the historic old building

room service rather over priced as was wine

the restaurant was a bit fussy for us but had a drink in the bar which was lovely

got back after going to the theater and room service was not available

i found the wifi a bit inconsistent in certain places and some better sound proofing of the rooms would

the room service food was excellent. room was comfortable. reception staff very helpful.

car park had plenty of space and also some ev charging points

excellent room service was a bonus

late check out also a plus for us

wifi access was not straight forward as there was an issue with service

the rooms were very comfortable and modern also room service available

the cafe, where we went for breakfast, is small compared to the size of the hotel bar & dining room

good bar facilities and lovely coffee

really good cocktails at the bar & lovely coffee shop at the hotel

of all, though, was the warm, friendly service from all the people i met, from reception to the bar to breakfast

decorated and super facilities although none available due to time restrictions, bar closed before we arrived back

breakfast staff very friendly good location nice room late check out room service

very friendly front desk, cleaner, breakfast host woman and gym worker

as we were only booked in for 1 night we asked for late check out and if there was a room we could use for a vocal rehearsal before heading off to a

gym and pool

very clean room, bathroom, good wifi, comfy bed and free parking in this hotel

options though for the breakfast and dinner especially room service dinner options

comfortable bed value for money free leisure facilities late check out

the beds were comfy and spa was lovely

d see it was on the tv later on) pretty basic but suited

the morning of check out i told the receptionist that i requested a late check out - which was approved, however they kept ringing the room saying i have to leave,

on arrival, the receptionist was very informative about the hotel about telling us about the casino bar

the fact you do kids eat free was such an amazing thing too, and the warm cookies were divine

breakfast was also incredibly, gym facilities top notch

great parking and casino

everything was great. lovely room and terrific breakfast. staff were excellent. thank you.

plenty of parking

great welcome , lovely room very happy, free parking

no lifts. very difficult with young kids and loads of luggage.

no room service and not enough sachets for hot drinks in room

breakfast was fabulous and the bar staff especially katie was amazing

friendly staff that went out of his way to bring us breakfast to go when we had to leave very early the next morning and missed the regular breakfast

we were a little disappointed on arrival to find that, as it was a week day, that breakfast was cold only and placed in the room, but as things panned out was plentiful after the

breakfast in the room

very comfortable bed and continental breakfast box and mini fridge were a great

breakfast was great