friendly staff, cleanliness and early check in.

it was also quieter than the centre of the city, and the grounds included a pool and comfortable seating outdoors in a lovely park area right on the grounds, so perhaps the

staff accommodated a request for late check out even though they were booked

pool

a great location and although not fancy, was well kept, pool and pool area well kept and clean, rooms were clean

the pool closed early.

clean facilities, pool, gym, air con, coffee, location

desk supplied me with safety pin when my dress malfunctioned and we’re able to accommodate my early check in request

we enjoy knowing facilities are available to go to the gym should we choose and we have done this, just not during this trip

public spaces for groups to gather bar area could be reconfigured fo group type sitting instead of restaurant seating

the pool was amazing as was the hot tub & 2 individual shower rooms

i asked the staff/room service for almonds and she immediately said they don t have any, which is not possible as

the room service people had no response while we greeted them

room service didn't record my room number correctly and i waited over an hour for my sons dinner

friendly staff, nice pool, lovely lobby

bit fancy for kids and offered a

everything! the location, the staff, the breakfast, and our suite was amazing.

told the front and got free breakfast

breakfast was good. our accomendations were great. staff was very friendly snd hepful.

breakfast included was a great value

was a clean and nice sized room with a microwave, bar fridge and a little coffee maker

the free super and breakfast were great and above expectations

pool is small to do laps. gym needs a few more machines.

wished that our kitchenette had an oven and not just a stove top

11, 9, 8 year olds who loved the pool

facilities in room, gym and pool as well as laundry coin are available

pool was nice to have for the kids to enjoy after a long day too

gym was well equipped

very clean and warm pool...breakfast offerings were beyond expectations.

breakfast, modern facilities, great gym and pool

my kids enjoyed the breakfast and always looked forward to coming downstairs for breakfast

location, breakfast was good and the kids loved the pool

we enjoyed the pool and also the breakfast and they coffee in the lobby

the kids loved the pool

pool was very busy, lots of kids.

location and good size room. breakfast was very good

great on site gym

pool breakfast restaurant room staff late check out

had a lot of amenities - pool ,sauna, and hot tub

great gym and pool options

the staff were outstanding and the breakfast was to die for.

the hotel offered a great variety for the free breakfast

so very clean, and the kids love the pool. last, there is everything around like a 2 min drive

breakfast was really good. kids loved the pool.

very noisy with kids running and screaming in hallways at weekends

water slide at the pool is only open weekends and without it, it is just a tiny pool, so the kids were disappointed

breakfast could have been fresher, but the coffee was good

breakfast was good, staff were very friendly and amenable to extra requests, entire building was

morning breakfast was decent - in our case there seemed a bit overwhelmed - but nothing to

nice to have a pool

were very friendly and amenable to extra requests, entire building was clean, and the pool and fitness centre were a very nice touch

dirty and smelled bad, carpets were stained everywhere , no help with suitcases and no elevator, breakfast ended too early

the continental breakfast could have used more diabetic friendly

the breakfast was fairly sufficient for a short stay. we really enjoyed the location

good facility and good breakfast

staff was friendly and allowed us a late check out

clean, easy to access, close to other amenities. breakfast was fresh as well.

easy to find off the highway. ample parking and good-sized room.

clean, pool, gym and breakfast, good stay for the money

the breakfast area was clean and the breakfast was good

great breakfast included.

not sound proof enough, too close to laundry room

breakfast wasnt good, closed fitness room and non-existent sauna and hot tub

we had 1 breakfast and it was excellent.

the room is spacious, and they provide a good breakfast as well as a fitness center

availability of fitness equipment

the small kitchen facilities with utensils. breakfast is also good.

every time i'm in kitchener it's the only hotel i stay at great restaurants and great location

the bar closed early

starbucks breakfast was delicious and convenient

midnight and kids/adults partying in the halls

at least, i was never able to get through the the kitchen staff

free wifi, friendly staff starbucks

access the phone in the room, and there wasn't any info on how to use the phone or access the room service, and supervisors have been non responsive in responding to questions pertaining to

kitchener had just turned to red that morning

pool was a good size and lots of room on pool deck

book hotels that let me have coffee and tea 24/7 in their kitchen

breakfast was great

early check in time was a real bonus the suites were spacious and well appointed

were very comfortable; breakfast was very good with lots of options; manager and staff were very attentive; all amenities

miss the pool and gym