unfortunately didn't get to use spa/pool but definitely next time

guide in the room or information about the local area, no menus for room service, not great options for food on the premises, formal restaurant closed throughout our

close, easy and free parking

plenty parking warm welcome on arrival, easy check in, check out

i is quiet relaxing gym classes with beautiful manicured grounds

special,long time since i have experienced service like it,thank you so very much to you all,room service,reception,kitchen and floor staff,amazing

no kids facilities

no kids facilities

bed was super comfy, extremely friendly staff, breakfast was devine

the room service food was delicious both for dinner & breakfast

milk and coffee portions in room are too scant and are not replaced during room

ample parking, great restaurant

food in bar snack area very reasonable and of good quality

the staff were incredibly polite and helpful, especially at night with room service

i didn't want to go sit in my room to eat a room service sandwich

early check in wasn't an issue

breakfast was amazing so much choice to choose from

good wifi, nice shower, comfortable bed

staff and room service was excellent, the room was always cleaned. will be back soon

the beds were the most comfortable i have ever slept in, we got a great nights sleep, the bar staff were great, and we had coffee tea, milk anything we needed in the room no shortage of

around and exploring was interesting but there was nothing to encourage you to stay there as the bar area seemed to be the only option for a drink

enjoyed the spa and the rooms were clean and spacious.

the gym facilities and the pool were amazing

at couple wants that when they are going away together) a constant reminder you left the kids at home or well one of them

timing was unfortunate as there was some kind of kids dancing event on at the hotel

double in it, couples dont want single beds in as an extra reminds you that you have left the kids at home

sorry to say the food in the restaurant was not very good but the staff are lovely we had a late check out and the asian housekeeper woke us up knocking on the door even though we put a

the room service was fast and the food was delicious

room service menu is very small is the only thing i could fault

that we had to pay for wifi - thats not on these days!

location was good. kids coupon for a treat was very popular.

dark in rooms and bar but that's a personal preference

nothing great for kids apart from cereal

our kids didn’t change room cos they thought it was too much hassle

had some issues with wifi initially but after a member of staff helped me it worked fine

our kids didn t change room cos they thought it was too much hassle

early check in and late check out; late breakfast

wifi was down.

pleasant stay, i had to check in earlier with also late check out

staff exceptionally helpful, accommodated early check in and printed documents i needed printed

didn t think the wifi was very good so had to use my 5g on my phone and the floors in the bathroom were not clean

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

was excellent for all the bars and restaurants needed

room was ready for early check in. very clean and comfortable room. although

great choice of bars with a stunning rooftop bar and garden area

restaurant food and service were fabulous and the roof top bar is a gorgeous place to relax and unwind

the breakfast was delightful and the hot tub was amazing we had a wonderful time

nothing ....only sorry we were not long enough there to use the thermal suite and pool

breakfast was fantastic location spot onud83dude0dud83dude0d

exceeded this by also bringing a small birthday cake with a candle, in at the end of our lovely breakfast

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

people

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids activities

beautifully decorated and expansive lobby/ bar area

local kids running wild outside the hotel making a lot of noise late into the

24hour bar for guests

also no wifi in room

a little over priced for drinks) with great views of the city and great

allow casting from phone to tv via wifi. this would be the only thing

the roof top bar is sensational

not informed about not being able to allow kids to rooftop bar after six therefore due to a later check in and time to eat we couldn t go

superb location, friendly staff. comfortable and clean rooms. excellent breakfast.

we ordered room service also for supper and breakfast

breakfast was

they facilitated a late check out for an additional 10 pound an hour

all everything good bit food was awful found got in my dinner chicken not cooked fully an my kids dinner was tasteless

so comfortable and we just love the wee kitchen and seating area , as we can have a cuppa and chat

we didn't use all the facilities available to us (free gym

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which is fair enough

size of the room - good use of space, kitchenette, gym, friendly staff. would stay again : )

we didn’t realise there was a gym when we booked so this was a lovely bonus when we arrived

free car park and gym

different restaurants with a variety of cuisine, 15-20 minutes walk to the city center, a small gym with everything you

good gym for a nice pump

very comfortable beds. late check out. tea/coffee facilities in room.

asked about the vegan option for dinner from the bar menu, but the member of staff said the buffalo bites weren't vegan (despite being advertised as

the leisure areas great for families with kids but also had areas to chill out

the decor, the vibe, the essence of the hotel is fab, we only had a toasty and chips at the bar as a quick snack early saturday evening it was super tasty, breakfast was a little hectic

breakfast included in the rate was a major decision point for me trying this new hotel

breakfast was basic but nice

breakfast could be improved.

great service allowed early check in

friendly and understood the situation, they offered to help bring bags to the room and help with kids

location and staff ... late check out option was great

late check out was great so flexible to suit you ud83dude42

friendliness of staff location bar and food available

friendly staff early check in

could have more bar seating

would prefer a bar of soap instead of hand wash. but that's just my preference.

great location. staff frienfly. bar and food good. clean and comfortable. had a lovely stay.

breakfast was fantastic and a great variety of foods and drinks in the buffet so well worth the

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service but couldn t find any info on this in the room, the poor people at reception were

room service replaced towels but didn't clear out the old ones and the bin liner in the toilet was

no room service at breakfast if you didn t feel like leaving the room

about food room ect and let us have our room 2 hours earlier than check in and also let us have late check out next

laundry was not done on the day when it should have been

we’re very friendly and when we arrived we were told to sign up to hilton honours tk gwt a late check out which was great, all our needs were met and questions answered

the gym was a little disappointing, not much equipment and both treadmills not working.

good location, very friendly helpful staff, nicely decorated, warm comfortable bar area

james at the front desk accommodated our early check in and was super friendly and helpful

location, breakfast, gym, check-in was superquick.

location, friendly staff and lovely breakfast

the bar area i did not use or dine in however it did look nice and inviting, if i had the opportunity

breakfast could have been slightly better

bar staff in the bar were really friendly and knowledgable of the area

automatic front doors stayed open making the reception and bar areas cold

staff were so friendly & breakfast was fantastic

we never ate here, so i can't comment, but we did have a nightcap at the bar last thing and felt well relaxed

staff went above and beyond, great ways of including kids, fantastic breakfast.

the mini-gym on the ground floor was a bonus

laundry services way overpriced

i don't understand the 10 service charge, i have never seen a mandatory room service charge before and the fact that it was so expensive turned me off wanting to order

the bar area is warm and friendly

we stayed in the apartments as we had 3 kids with us

the breakfast served to the room was freshly cooked, delicious and ample

ffee, tea, shampoo)

also had a fast and overnight ev charger

pool and food very good

i waited and saw staff enter and leave the kitchen but no plates were brought out

are staying in this hotel regularly, lovely room, very nice food and kids love swimming pool

so clean and the swimming pool is brilliant for the kids

breakfast was really great and really nice

now, guests are made to have dinner in the bar or in a little adjacent room called 'the bistro' -really not a bistro, more a throughway

we had a lovely stay, everything was perfect. really comfortable bed, lovely breakfast.

bar was warm and friendly

breakfast, lunch and evening meals all

breakfast was a large array of traditional breakfast fare (and more--lots of fruit) in a buffet

front door and car park have busy road in between them - beware if you have kids when exiting

was fantastic, bar area was clean and tidy and very relaxed

food was great in the restaurant and breakfast was very

the staff were lovely and the breakfast was amazing