wifi signal was weak.

no kids facilities

so much easier and soooo much cheaper than driving around, getting lost, trying to find parking and we could have lunch in town with a glass

of parking, staff very friendly, comfortable and clean room

breakfast was excellent

bar and drawing room were stunning

wifi was very poor

gorgeous spa and pool. room was immaculate as well as the staff and amenities.

the grounds were lovely and plenty of parking spaces

night we didn't really feel like leaving after our spa and massage and just wanted some room service

milk and coffee portions in room are too scant and are not replaced during room

ample parking, great restaurant

food in bar snack area very reasonable and of good quality

the staff were incredibly polite and helpful, especially at night with room service

i didn't want to go sit in my room to eat a room service sandwich

acey inparticular at reception) was lovely, rooms are spacious and clean, the spa is incredible, the tennis and food you're not going to be bored at this

next time we hope to relax in the beautiful spa pool

only thing that could of been better was that the dressing gowns for the spa could of been in the room to get ready to go to

the gym facilities and the pool were amazing

something different for the kids like pancakes would have been good as it was the halloween break

early check in wasn't an issue

was often crowded and on my last night, a sunday, was filled to bursting with families where the kids were sitting around playing cards

great location helpful and friendly staff, dinner portions very small but lovely,wifi very good

room service food wasn't the best.

we didn't use room service.

a decent ethernet connection available if you know where to look, so i did not have to use the wifi connection at all

sorry to say the food in the restaurant was not very good but the staff are lovely we had a late check out and the asian housekeeper woke us up knocking on the door even though we put a

the room service was fast and the food was delicious

room service menu is very small is the only thing i could fault

that we had to pay for wifi - thats not on these days!

location was good. kids coupon for a treat was very popular.

dark in rooms and bar but that's a personal preference

nothing great for kids apart from cereal

our kids didn’t change room cos they thought it was too much hassle

had some issues with wifi initially but after a member of staff helped me it worked fine

our kids didn t change room cos they thought it was too much hassle

early check in and late check out; late breakfast

wifi was down.

pleasant stay, i had to check in earlier with also late check out

staff exceptionally helpful, accommodated early check in and printed documents i needed printed

didn t think the wifi was very good so had to use my 5g on my phone and the floors in the bathroom were not clean

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

was excellent for all the bars and restaurants needed

room was ready for early check in. very clean and comfortable room. although

great choice of bars with a stunning rooftop bar and garden area

restaurant food and service were fabulous and the roof top bar is a gorgeous place to relax and unwind

the breakfast was delightful and the hot tub was amazing we had a wonderful time

nothing ....only sorry we were not long enough there to use the thermal suite and pool

breakfast was fantastic location spot onud83dude0dud83dude0d

exceeded this by also bringing a small birthday cake with a candle, in at the end of our lovely breakfast

so friendly, amazing rooms, the spa gym and jacuzzi make you feel like a king

people

pool, nothing to do with kids as no pool my fault as i thought there was but your really limited with kids activities

beautifully decorated and expansive lobby/ bar area

local kids running wild outside the hotel making a lot of noise late into the

24hour bar for guests

also no wifi in room

a little over priced for drinks) with great views of the city and great

allow casting from phone to tv via wifi. this would be the only thing

the roof top bar is sensational

not informed about not being able to allow kids to rooftop bar after six therefore due to a later check in and time to eat we couldn t go

so comfortable and we just love the wee kitchen and seating area , as we can have a cuppa and chat

2pm, unlike most hotels and check out at 2pm, unheard of unless you specifically ask or pay for a late check out

room lovely and clean, everything you need on hand, well equipped kitchen, iron and ironing board and a powerful hairdryer too

we have requested for early check in and late check out and they could accomodate us

location, comfortable beds, friendly staff and nice breakfast with variety of options

felt very good for the price and bar staff and hotel was lovely.

staff reception and bar staff were fabulous and so friendly would definitely stay again

maybe to push price of room service up ,would've stayed in the bar longer had food been available

the gym was great - really big and well equipped

good wifi

free car park and gym

different restaurants with a variety of cuisine, 15-20 minutes walk to the city center, a small gym with everything you

good gym for a nice pump

very comfortable beds. late check out. tea/coffee facilities in room.

asked about the vegan option for dinner from the bar menu, but the member of staff said the buffalo bites weren't vegan (despite being advertised as

the leisure areas great for families with kids but also had areas to chill out

the decor, the vibe, the essence of the hotel is fab, we only had a toasty and chips at the bar as a quick snack early saturday evening it was super tasty, breakfast was a little hectic

breakfast included in the rate was a major decision point for me trying this new hotel

breakfast was basic but nice

breakfast could be improved.

great service allowed early check in

friendly and understood the situation, they offered to help bring bags to the room and help with kids

location and staff ... late check out option was great

late check out was great so flexible to suit you ud83dude42

friendliness of staff location bar and food available

friendly staff early check in

could have more bar seating

would prefer a bar of soap instead of hand wash. but that's just my preference.

great location. staff frienfly. bar and food good. clean and comfortable. had a lovely stay.

breakfast was fantastic and a great variety of foods and drinks in the buffet so well worth the

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service but couldn t find any info on this in the room, the poor people at reception were

room service replaced towels but didn't clear out the old ones and the bin liner in the toilet was

no room service at breakfast if you didn t feel like leaving the room

about food room ect and let us have our room 2 hours earlier than check in and also let us have late check out next

laundry was not done on the day when it should have been

we’re very friendly and when we arrived we were told to sign up to hilton honours tk gwt a late check out which was great, all our needs were met and questions answered

the gym was a little disappointing, not much equipment and both treadmills not working.

good location, very friendly helpful staff, nicely decorated, warm comfortable bar area

james at the front desk accommodated our early check in and was super friendly and helpful

location, breakfast, gym, check-in was superquick.

location, friendly staff and lovely breakfast

the bar area i did not use or dine in however it did look nice and inviting, if i had the opportunity

breakfast could have been slightly better

bar staff in the bar were really friendly and knowledgable of the area

automatic front doors stayed open making the reception and bar areas cold

staff were so friendly & breakfast was fantastic

we never ate here, so i can't comment, but we did have a nightcap at the bar last thing and felt well relaxed

staff went above and beyond, great ways of including kids, fantastic breakfast.

the mini-gym on the ground floor was a bonus

laundry services way overpriced

i don't understand the 10 service charge, i have never seen a mandatory room service charge before and the fact that it was so expensive turned me off wanting to order

the bar area is warm and friendly

we stayed in the apartments as we had 3 kids with us

the breakfast served to the room was freshly cooked, delicious and ample

ffee, tea, shampoo)

also had a fast and overnight ev charger

pool and food very good

i waited and saw staff enter and leave the kitchen but no plates were brought out

are staying in this hotel regularly, lovely room, very nice food and kids love swimming pool

so clean and the swimming pool is brilliant for the kids

breakfast was really great and really nice

now, guests are made to have dinner in the bar or in a little adjacent room called 'the bistro' -really not a bistro, more a throughway

we had a lovely stay, everything was perfect. really comfortable bed, lovely breakfast.

bar was warm and friendly

breakfast, lunch and evening meals all

breakfast was a large array of traditional breakfast fare (and more--lots of fruit) in a buffet

front door and car park have busy road in between them - beware if you have kids when exiting

was fantastic, bar area was clean and tidy and very relaxed

food was great in the restaurant and breakfast was very

the staff were lovely and the breakfast was amazing