breakfast could have been a little better

loose and some of the ceiling plaster was falling off in one small spot but besides that the fitness room was actually pretty decent for a hotel gym

fitness room was really nice

breakfast was good for the price and included cereal, waffles, eggs, sausage, biscuits and gravy

nice and clean. good breakfast.

i was on the third floor near a stairway, so there was a constant stream of families and kids coming up the stairs from the swimming pool and making a lot of noise

the beds were great. we loved the pool .

rooms were very nice and clean and breakfast was good

breakfast was good

pool

nice breakfast

breakfast was only cereal and waffles, even though there was empty cases and condiments for other

location was perfect for my needs-a nice quiet room with plenty of room and a nice breakfast the next morning

breakfast was less than what i had been used to at the baymont across the hwy.

the breakfast was so-so, but appropriate for the price range of the motel

pool and fitness center was closed. there was no indication that the hotel was under renovation.

the facilities were very clean, bed was comfortable, the gym and pool stays open later, n the breakfast food was really good

the service the breakfast very clean the location was excellent

pool closed, fitness closed, if you don’t get what is advertised you should get some type of

breakfast was really good considering the covid rules in place, with a wide variety to chose from

breakfast, while not gourmet, was quite good

breakfast was great

the staff was accommodating and the breakfast adequate

got to breakfast 20 mins before it closed

limited breakfast options

the view was nice of the hills/nature in the rear of hotel, good space, free parking

had ordered room service i attempted to cancel it via the 4 digit code the screen displayed and was unable to

rooms and pool

loved their breakfast we had room service.

to find entrance to hotel, parking on rooftop at hotel entrance level left my car with hail damage overnight, breakfast near

plenty of parking and visual of car from room

the fruit was the size of a golf ball

could hear people above. huge parking lot light out window

the parking lot is well lit which is great for women traveling alone or with kids

the gazebo for smokers. the kids enjoyed the pool.

the breakfast was excellent and convenient for my

the breakfast was delicious. the room was well kept. there were lots of towels to begin with.

nice staff. clean rooms. good breakfast.

pool was open. room was clean.

don't like that the bag breakfast is limited

of the machines in the gym were broken

the staff was extremely friendly and i love that there’s a gym

gym running treadmill is too old and cranky (unstable), not enough space around it to stretch

the pool was also very clean

the hot breakfast is a bit weak.

the pool area was smaller than expected, didn't allow much activity to take place in it

eggs at breakfast

breakfast food was good and staff on duty was very pleasant and helpful

didn't go to breakfast

i like it had a pool and bar but pool closes to early for those arriving late.

liked that they had coffee at all times of day. had a place to do laundry if needed it.

nobody told me that they had a little bar and restaurant there

it was a snack breakfast with microwave grits and no jelly. given precautions it was ok

indoor pool and great location

the pool was a great size for the kids, the front desk lady was so nice and accommodating

pool water was pleasantly warm

the place was very clean and the breakfast was great

the location and the free breakfast.

breakfast

loved the outdoor pool. sun was shining the temp was great. and the breakfast was pretty good.

had to wait around to get towels for the pool, and it took at least 10 minutes standing around waiting to check out

perfect location, new clean rooms, friendly staff, outside pool, great breakfast

the facility was in good repair, the room a decent size and clean, and the fitness room was small, but equipped with a peloton bike, treadmill, and elliptical, as well as a

the breakfast could have been better.

the swimming pool was not available.

staff were all very friendly. breakfast was great.

pool area smelled super strongly of chlorine. eye-watering.

i usually use stairs instead of the elevator but the only stairs went to the pool.

the breakfast didn't have any dairy-free options. soy or almond milk would've been wonderful.

the breakfast was excellent for people with no allergies

have scrambled eggs. need a pool for the kids.

breakfast had a large selection of hot foods

the floor was so dirty it turned my kids feet black within 20 minutes

friendly staff, location, art in the hotel, and good gym facility.

the staff was excellent, from the front desk to the bar and the restaurant

was no room service and the phone in my room didn t work

no room service.

the room was fabulous, but the breakfast

pool area echos like crazy, but it’s an indoor pool

kitchen area had spoons and knives only

cleanliness, staff, breakfast

there were a lot of noisy kids and families at the lobby/breakfast room

the breakfast buffet cleanliness

the staff are all friendly and helpful, it was very clean, and the lobby bar had excellent food

es the shuttle service is amazing)

room service breakfast (eggs, potatoes, bacon) could have been better. (+) the fresh towels and daily room service are a nice touch (+) room service was prompt and friendly (+)t wait to try the room service on our next visit (+)beautiful hotel not fully operational because of the pandemic. had to use room service. (+) service was excellent, from valet parking to check in to dine-in brunch to room service late dinner (-) maybe thats not a thing these days to get room service (+) after all fees and $18 room service $24 per night parking (-) they gave us coupons for a few free drinks and room service breakfast (+)check in, valet assistance, restaurants staff, and the ladies for my room services.

free shuttle to & from the airport was a plus

lab the shuttle bus driver was superb guiding us around the town

the rooftop bar was great, and the food up there was way beyond what we expected

roof top bar was excellent food was very good

great location. easy walking to downtown, free ev charging.

we even had an delay the next day with our business in town and they allowed a late check out

rooftop bar was great

room was clean, friendly staff, loved the late night room service!!

the hotel offers room service but room service was paused

accommodating to early check in

mini fridge or microwave in room which wouldn t be an inconvenience but they also do not have room service and their restaurant doesn t open until 5pm

facility was gorgeous, and the bar served an excellent variety of drinks and food

room service option was a plus. rooms and hallways were big. lobby was grandiose.

luxurious, great pool and exercise room

free breakfast and nightly reception, free shuttle to airport

gym, pool and restaurant was closed

a premium room also guaranteed premium wifi - we had no wifi at all

staff was very helpful, rooms were large, and they provided a shuttle to the expo center

saline pool, kitchenette, free breakfast, comfortable bed and pillows, patio, modern decor.

the pool looked a little dirty so i didn’t use it. but it could have been bad lighting.

clean and spacious the rooms were the staff was super friendly the breakfast was amazing we will be staying at another hilton in the

the breakfast was awful, we ended up going to burger king down the road.

breakfast

didn't have breakfast

2 nights with 3 kids to visit kentucky kingdom

friendly staff very affordable close to water park we travel with our grand kids breakfast was good especially wen you travel with kids

we ate breakfast and one dinner at the restaurant and the food was delicious

is amazing location, clean, nice staff, pool and gym were great

my kids were thrilled with the extra large television

staff was horrible at check in and they allowed kids to play on elevator all night long.

the pool was open, the rooms were mostly clean, and the staff was friendly.

the coffee bar in the lobby was excellent as well

the rooms were clean and well designed for comfort the swimming pool and fitness room was great

stay at hilton facilities and this one was close to the airport with a shuttle

staff was very friendly and helpful. shuttle bus was great for the volleyball event and airport.

and you have a shuttle

also the hotel shuttle to the expo center was an amazing service that we did not expect, but it made our travel to

host kept the pool open after hours so kids could swim

great staff, great location, really nice pool and weight room.

e maintenance person was driving

the pool was nice and big for the kids and other guest

parking was plentiful

so if you want room service or just call front desk you couldn't

the pool was a bit dirty with the bugs

pool was really cold so couldn't be used.

wifi was not good, which was not classy since they offered 2 types of upgrading of wifi for more

room size so it was super roomy for my family of 5, i'm guessing because it was summer and the pool was closed for repairs

manager of the front check in was absolutely amazing to me and my kids i wish i remem his name, the manager from the porch was also amazing and blew my mind when i

free wifi inaccessible unsatisfying breakfast as no hot chocolate for kids....its unacceptable

lots of extra charges, parking, wifi,etc. restaurant not open, no room service.

room service beating on my door 2 hours before check out.

room service was good too

no breakfast do too cov 19. the staff was very nice.

well kept pool with great hours

did not eat breakfast.

the bar also serves food

loved the bar soap

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos of it were lovely

liked the early check in, the room and the lady at the check in, she helped me looking for an available room

staff and able to keep pets with us

you get wifi and free parking (albeit the lot is rather small, so no big trucks) - that's really

everywhere i would look would be clean and fresh smelling, no trash anywhere, room service was very discreet and subtle so as to not disturb you, the room was well-equipped with

location and the breakfast

the pool needs to be kept a little warmer, a little chilly for an indoor pool.

breakfast was great as well as the location.

indoor pool

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

no pet fee

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant appropriately

for example, a dedicated hotel tv channel told there was a 'fitness suite' but didn't tell me where or how to access it

this is the first hotel we have stayed at that had games in the lobby for the kids

the staff was very friendly especially the guy during breakfast.

we couldn’t use the fitness room and the vending machines didn’t work but i still got charged full price

place in downtown, but there were loud kids outside of our room in the hallway late into the night which made it hard to sleep

breakfast was super!!

breakfast was great

to get into the pool outside you had to have a separate key couldn't use your room key for entry

i can't think of anything that we didn't like except there was no hot tub and swimming pool only outside but that wasn't that big of deal but i could see where people wouldn't like that

it was nice to sit and have a hot breakfast at our leisure, enjoyed the room, the temperature was just right

the shuttle to the airport was very convenient. the drivers were excellent!

shuttle was convenient to take to amusement park. breakfast was very good.

the shuttle service to the expo center was such a bonus

breakfast was just ok.

all the shampoo and soap that you need good breakfast free shuttle

the shuttle takes you to the airport as well as a selection of local restaurants

breakfast was great with lots of options: bagels, eggs and bacon/ sausage, pancakes, cereal,

i guess i was dissapointed it didn't have a breakfast buffet

crowne plaza bar rest open at 4

pool was very small, no complimentary breakfast

the outside lounge area just outside the pool

pool and restaurant were closed understandable and support

of people using the pool so due to the smallness of the area, we opted to not use the pool

only complaint i could possibly have is that the pool was chilly but honestly my kids didn’t seem to mind much

staff and the quiet and my kids loved the pool and it was closet to kentucky kingdom and the food in the

the coffee in the room and at the breakfast bar was not the greatest. not a deal breaker.

room was spacious and we didn’t feel crowded with our 3 kids

the shuttle to the airport was prompt and professional; i was the only passenger for this shuttle trip,

my kids no longer eat off the kids menu, and the adult menu did not have a good selection of kid

place to stay, only issue was parking, having handicap issues required more walking than desired for parking

very noisy tons of kids roaming the halls being very loud well into the night

free parking

the rooftop bar and patio was very nice

gym was clean and well equipped

the gym was great too

it was close to where we wanted to go! it was clean! nice gym!

the rooftop bar was very nice - although no one was up there but us

was amazing, housekeeping ladies(i assume) gave great advice for nice restaurants close by, great breakfast

check in left me with one of the rooms next to the laundry room

to give us wifi passcode; and pool, exercise room were locked

i was disappointed that the fitness center was closed but overall, i was very pleased

the elevator smelled of mildew and the temperature in the fitness room was not adjustable.

one handle bar in the bathroom came off

i took advantage of the pool, coffee service and bar

bathrooms are great but with no grab bar in bath/shower i felt unsafe

room pool location.

pool area is very cool

free shuttle besides the airport

wish had a shuttle to churchill downs

was closed but fitness center was open

the treadmills in the fitness center were in bad shape

very nice to have the shuttle from the airport.

it was clean. staff was friendly. shuttle to the airport

the complimentary breakfast was very delicious and hot

that the pool was closed

shuttle wasn't running so hotel had to call ubers. worked out fine but it was unsettling.

they got me an uber because they didn’t have enough staff to shuttle me to airport

had three rooms to accommodate our family of 7 adults and 5 kids

easy off the interstate, very quiet, great breakfast!

i loved the big walk-in showers and the hot breakfast.

tournaments and the hotel was full of teenage boys, that takes patience even when they are good kids

clean, quiet and peaceful. wonderful service. breakfast very exquisite.

clean, new, super comfortable beds, nice fitness room

they didn't even charge the pet fee because he was so well behaved

love having full kitchen for the price

full kitchen and big desk

full kitchen with dishes and cookware

loved the outdoor pool, too bad the weather did not cooperate

pool was closed and i couldn't use the gym. but it's because of covid.

were running throughout the hotel after 11 pm, screaming and stomping, and essentially using the fitness room as their play area

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

the only “complaint” is that’s what you want to call it ud83dude02, the pool water was cold, the room is nice and heated, but the pool itself is not ud83dude14

& shuttle apparently there was an issue with labor would have like to use shuttle to airport fitness room was

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

love having a suite with kitchenette

fitness room -no equipment

no continental breakfast, as advertised along with no pool that is advertised as well

needs breakfast and pool going

in the search, i was told that it has breakfast, but it was not in this hotel.

said they had breakfast but never saw it

no pool or breakfast as advertised. poor english speaking employees

a bit disappointed by the lack of pool/ whirlpool

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

coffee available for guest after 9am goose poop no bar during the day or on sunday litter in courtyard

the gym was nice and the bed was very comfortable

pool was dirty