sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

snack bar was my favorite place

the kids club and family friendliness was impeccable and my daughter loved it

our kids loved seeing the families of coatis and iguanas roaming happily around the grounds, and the

when enquiring about transport to other towns nearby and bad information about given about the casino

the breakfast was probably the best food at the hotel

food in main pool restaurants is super tasty, room service super fast

the pool, the size of the hotel

the kids club was probably the best thing about this resort

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

pools, very comfortable beds, easy to move around the big resort with the golf carts, lots of

she was told room service is closed and they had chips

i love the room service option

ds area is more casa 6 where the buffet is)

room was big and comfortable, the gym and fitness activities were great, the pools were great and the service was

the spa and the masseuses were fantastic too

poor wifi signal

4$ per small very very average pina colada)

fun relaxing vacations with my familiy. kids had a blast.

didnt like that the water it the pool were cold, not alot to do in the facility, golf car and card are driving on the side walks

the breakfast was good and the pool was amazing

the pool is very nice

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

clean pool

the pool is the perfect spot to relax and get away from busy beaches

hotel is beauitful and the view from the rooftop pool and bar is amazing

great set up with everything close to hand - rooms restaurant pool and beach

has two pools, one for kids and the other for adults

many activities are available and the spa experience was unique

the restaurant for breakfast, lunch and dinner was excellent

nitpick: the beach at the infinity pool is rocky

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

room service food pretty terrible beach disappointingb

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

unflexible gym bookings

a couple without kids, there were way too many kids

overall the experience is just great. an addition of a snack bar would be great.

there are over 400 acres of land for some to explore and our teens enjoyed playing with other kids as well as finding quiet corners to chill by themselves

visited the property with kids and it was wonderful

the resort is approx 10 mins drive from tulum, 8 mins drive from xel-ha water park

close to highway, traffic noise, breakfast only after 9:00,

shame that there was no breakfast

the pool was specially nice ,big and clean

comfortable room with bathroom, balcony and swimming pool view

nice and new room, big swimming pool, free access to 1 cenote

would have preferred that the pools here a bit cleaner

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

there is definitely not enough bars or night life

loved the swim out from room to bar with an oceanview

breakfast buffets were amazing

nice pool and beach front

wifi is horrible to non existent

were promised an anniversary breakfast room service but we didn t get it and when we asked about it the front desk said nobody notated

most clientele is families with kids so the

most clientele is families with kids so the

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just repeated

there are millions of places to go and party and have kids run around

kids pool could do with some shade

more food options little music in pool area the sargasso

pool could do with some shade

the food was great! the bed was very comfy. the beaches were beautiful and the pool was lovely.

lines for the bar were long as there was one bartender

booking needs to specify the age of the kids so that the kids are charged properly.

entertainment!!!!! swimming pool!!!! location!!

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

grounds are lovely and the pools and beach are fantastic

strikers sports bar was a lot of fun

same kids menu every restaurant every meal isn’t acceptable

view and pool in ocean front room was really amazing

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

more than 50 people in line for breakfast had to cancel my breakfast and went outside to have it

breakfast was exceptional

my 2yo and 6yo loved the kids pool too

kids club closes to early at 5 pm

kids still slept fine in them though

poor - nothing happens unless you ask the staff at least three times

breakfast buffet was a zoo, so many people, a poorly situated table, cold food

the kids loved the swim up bar and all the fun drinks

i had to critique, i would say the world cafe breakfast could have been better

we order room service which was and we sat down at three different restaurants to eat

i found the breakfast and some of the activities a bit on the expensive side

the pool on the lower part of the hotel is very shallow

the facilities at the hostel were fantastic: free welcome drink, gym/fitness area, two pools, and plenty of areas to relax in

the pool and bar

huge supermarket, farmacia, coffee and juice bar, 24h minimarket

great water pressure and temp in the shower, comfortable beds, intimate pool and lounge area, stunning at night

modern, clean, spacious, with a king size bed, a cozy view of the pool area, a massive tub, great bathroom, with excellent wifi and a tv with a roku

i really loved the interior, the pool, the cleanliness and the location of the property.

beautiful little pool and kitchen area for your own use

lovely clean room, large bed and lovely pool. looks much better than the photos!

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

there is 24 hour room service which is amazing for late nights

also, the kids water park was super fun my kid enjoyed it

pool food entretenient

there are also buffets available with no reservations and have many variety & dessert bar