pool is amazing and the food in the restaurant was amazing

love the lack of room service and limited hours in the dining locations

excellent customer service, location and cleanliness. perfect for family and kids.

kids everywhere

smoke-scented lobby from casino.

fitness center was outstanding!

spa, adult pool ,cafe all close way to early

stellar location where you can sit in the heated pool and watch the skiers!

heated pool and free family games on the hotel grounds were an added plus

separate swimming pool for adults with the very chill vibe and access to spa facilities

nice updated room with kitchen and plenty of room for the family

great surprise and so nice to have the space and a kitchen

it would’ve been helpful to have salt& pepper or condiments in our kitchen since we plan to cook or i could’ve brought from home

convenient for the families with young kids since a kid friendly ski resort is just next by

the spa was nice and hot.

clean, bed was very good, room clean and spacious. great breakfast

it included a small refrigerator, wet bar & microwave

have stayed here many times and our kids loved the included breakfast and its waffle machine

the gym was small but quite well appointed considering the size

small gym with a peloton, treadmill, elliptical and dumbbells (5-50 lbs)

location, location, location. restaurant and bar was also very good.

wifi worked great

parking limited

the included breakfast was continental, but there was lots to select from

limited but reliable room service menu

it was w/in walking distance to our restaurant, bocci ball, and my grandkids loved the pool!

grab and go breakfast was pretty good

facility, location to restaurants, full breakfast, heated pool and fire pit for night time enjoyment

i had a great workout in the fitness room, and had a nice time relaxing in the large hot tub (more like a warm water therapy

the hot tub/spa is about the length of a lap pool and could probably seat 20 people

room suitable for 2 adults and 3 kids

pool facilities

went to use the jacuzzi, and there were a lot of kids in there

swimming pool was closed, only the jacuzzi was working

she was rude and made getting breakfast with my 3 kids feel very stressful

food is excellent for breakfast, lunch, and dinners

you need some kind of coffee bar in the morning

it meet what we were looking for, a nice and quite place with great views and pool for kids

scenery, kids activities, shuttle to village

restaurants and bar area are closed early, not able to get anything later at night

cant name anything except maybe that breakfast ends exactly at 10am

great gym

beautiful interior, great gym for a hotel and the pool area was very nice..

loved how clean it was and the big indoor pool. perfect for all of us.

provided ev charging.

location, near freeway, kitchenette, very clean, dog friendly, doesn't smell like cigarette smoke like most nevada

we appreciated the laundry facility on site

love the kitchen

because there is a kitchen, possibly pots and pans, dishes, and cutlery provided or make a note in the description to

have been nice to have the kitchenette stocked with a few dishes, pans, utensils

gym in our building had one treadmill & 1 elliptical and some free weights

very nice rooms with fully stocked modern kitchen

brochure said laundry opens at 8am

the room was more like a condo at 625 square feet with a full kitchen and we took full advantage

base of the mountain, laundry, outdoor hot tubs, free parking, grocery store nearby.

they have breakfast and that’s a plus

free breakfast was very poor very little amount for all customers i just reached breakfast one

the breakfast was quite good, and so was the coffee also had a handy laundry.

i did my laundry, had breakfast

app said breakfast included

breakfast was good better than most continental breakfast you get

breakfast was good it will have you full till lunch. staff are so nice n friendly.

staff breakfast wifi close to shops and restaurant.

this hotel has good facilities and breakfast. specially, breakfast was really good.

breakfast could do with improvement

was fantastic, caroline at the bar in the locals in the bar

great entertainment in casino

beds very comfy. no smell of cigarette smoke from casino. very fast at check in and out.

a smell of casino on the first floor.

the staff, both lobby and bar are awesome. and black bear diner is a huge plus.

location, hot breakfast was a surprise

i love the quick access to donner lake state park and mountain brew

we enjoyed our stay with kids! breakfast in the lodge is very convenient

kids loved the swimming pool and the hot tub

the breakfast was a great start to our morning

than i tried to go to the pool again had to get a new card

i love the location, the pool hours, the comfort of the beds.

i wish the hot tub had been operational, and that the pool were a little larger.

i was expecting a bigger pool :/ but i enjoy the pool anyways

reflect a loss of services during the stay such as breakfast and daily housekeeping or the use of pool, jacuzzi or gym we understand the covid restrictions but feel the pricing should reflect

used the gym every morning and enjoyed many meals on the property

it is the best value for your money, nice clean rooms, a casino, 2 restaurants, bowling alley, pool and spa

downfall was that there was some kind of kids baseball tournament in the area i assume

spa rooms are great to use during our golf events

kids running up and down the halls - pounding on the wall in the room next to me

breakfast was great!

breakfast was great

clean gym

location and cleanliness, and the breakfast was very good also

breakfast and location are good

had very slippery floor around it, our kids fell twice and they are used to walking not running around pools

the room was clean and comfortable. i loved the indoor pool and hot tub.

spa was paved over in pool area.

of room, bathtub, breakfast included, indoor swimming pool

the breakfast was

the bistro was very good and reasonably priced, the spa is first class, and the lobby bar was fun and entertaining

ordering room service with your lobster roll on a brioche bun it s a hot dog bun- i took a picture

the in room, room service system was down

we had a fantastic time and would love to bring our parents back so they can try the golf course

food at brooks bar was amazing and we loved the whole ambience of the entire hotel

i came on a sunday and received an early check in

gym needs replacement but the oyster bar had fabulous food

walk to everything and nice pool

a little more equipment in the gym.

i think being associated to the casino, probably not the best place to stay with kids

the pool area was very organized and clean

very clean. quick check in/out. nice breakfast provided. easy parking.

very clean, comfortable and spacious room. good breakfast, pool & gym nice, good equipment.

free breakfast was nice. gym and pool was nice.

the pool was open & nice to swim in

the pool was breathtaking, the staff was friendly and food was delicious

the wifi password i was given didn't work

close to all casinos and the lake

travel to the carson city for golf about this time every year, last year i stayed at harveys, the room & hotel was old & awful

the lake and golf course view from the room was beautiful and unexpected

casino is top notch

was great, arcade area designed to keep kids occupied is a bit dated, smaller casino lobby, overall a solid experience

v) walking distance to heavenly gondola

good casino

the sports bar inside harvey's was horrible! expensive and the food was trash.

play area for kids and the pool everyone is friendly had a great time

we missed the menus to order room service

room service breakfast of fruit, muffins & coffee delivered to the room every morning

location of hotel, early check in friendly employees.

some staff are not accommodating but the room service crews are all helpful and polite.

room, bed, shower, pool, bistro, laundry room

gym was the favorite 24 hrs and the restaurant also good

friendly staff, quiet location, comfortable bed, shower works, good gym

was a little on the expensive side and the laundry facilities were very small and the dryer didnt really dry clothes even after adding extra

location was great and staff was wonderful and they had laundry facilities

bar and restaurant were not open when we were there

refrigerator size, and laundry room is larger than most, and nice

we like the exercise facility and the on site laundry

bathroom bar used to stay stable while taking a shower is in the wrong place the bar should be on the wall

location, staff, parking, common area/lawn games, laundry facilities, quiet

loved the decor, the kitchenette, fully stocked dishes, which we used

they followed all of social distancing guidelines and even offered bagged breakfast in the morning

the pool was small but nice and clean and well attended to with a grill patio just outside

i loved that my room had a good size fridge and nice little mini kitchen

our room was comfortable, and i liked that they had a kitchen stocked with all the amenities,-small fridge, microwave, dishwasher, dishes, silverware,

excellent breakfast

the kids loved the indoor pool

breakfast, bed, gym

they had paper bags with a water, mini blueberry muffin, a multigrain bar and an apple everyday

the gym and pool were clean and nice as well

need a ceiling light in the bath tub area, its very dark in tub area and a safety bar closer to the showering area

a king luxury however at checkin they gave us a free upgrade and our new room had a fabulous spa

the wifi didn't work.

my child felt like a princess with room service and the beautiful indoor and outdoor pools

excellent food in restaurants and room service

the ambiance of the casino was very pleasant and friendly, making playing music has more enjoyable

places is fabulous just beautiful the pool is out of this world the casino itself is so well kept clean and the cocktail waitresses a

pool area was nice but the bar area was closed when we were told it would be open

it was the experience, pool and atmosphere was so luxurious

great gym. the facilities were very clean.

outside pool great, normally in nevada only indoor was great to have an outdoor

the staff was great room was clean .. loved the breakfast!!!!

the suite with a small kitchen was very usable

room is comfy and clean, it has a great gym and it’s breakfast is pretty good

room had separate bedroom, plus refrigerator and stove top in kitchen

gym was bigger and clean

the service at the front desk, to the airport shuttle—everything was great

gym open

front desk staff were super friendly and let me early check in at 10am

pool table and the bar. it’s also new and modern. super dog friendly.

uber cost to casinos and restaurants was very reasonable

as nice or nicer than some of the resort casino rooms

the pool was cold

could not bring niece into bar area and restaurant was closed. understand covid impact.

available for use, this was part of the reason our large party chose those hotel for all of the kids to have access (visiting reno for family reunion)

no laundry. facilities

i was charged a pet fee for my service dog

there was a laundry room but we didnt have access to it

the breakfast area had a laundry sink in it so needless to say i didn’t eat anything

was no laundry room the only vending machine i could find there was stocked with good drinks but neither

it was walking distance to casinos and right next to the river walk

it was an easy walk from the riverwalk to all of the casinos and eateries

everything is - the pool, the lounge/bar, a dining room with plenty of tables, the pool table, gym, ant the sun deck

you jackie for getting me an early check in time

the room was nicely cleaned, pool was amazing

good breakfast, nice pool, convenient store within walking distance.

loved the breakfast, i loved the fact that they allowed to check in hours before 3pm

clean, great breakfast, good location, kids really enjoyed the indoor pool and jacuzzi

breakfast , in door pool, in door hot tab

nice hotel, great location, nice room, good breakfast, safe parking.

enough food options

we also tried to order room service and we couldn't get a hold of anybody so we got doordash instead

no wifi access as far as i know

i don't know if the wifi is bad throughout but we stayed in room 1105 and it was terrible

parking was a little tough but nothing that wasn't expected

hotel was close to airport & shuttle was provided for transportation

the airport shuttle stops at 10pm

pool, breakfast, gim, coffee all the time nice and friendly staff

pool there is no spa jakuz

spa (hot tub) was closed the whole time but the pool was open

weak wifi, bed a bit lumpy but not that bad

far the best place to stay in reno ud83dude0d fantastic room and beautiful restaurant/ bar area

wish room service/food was 24/7

wifi worked really well this stay

epg / sat thing, many channels scrambled or with weak signal lack of washing powered in guest laundry vending machine - it had ran out but would still take your money and wasn t stocked up

the swimming pool there was no place to change swimming suit

great location without all the bad things associated with casino hotels

only thing is the homeless people by the river did not make me feel safe by the pool because of my girls

all the comforts. gym, riverfront, parking close to casinos, shops

all the comforts. gym, riverfront, parking close to casinos, shops

shuttle from airport had just left and the next one was an hour wait

they're are a lot of things to do and places to eat in and around the casino

the staff was friendly. the room and hotel were clean and the pool was nice.

loved the gym

the pool could have been bigger.

need more lounge chairs at pool.

did notice room service tray that stayed next to a room and was not picked up in two days while we were there

pool was under renovation and it wasn t displayed on their website

nice, looks like it was remodeled, rooms were clean, good wifi, comfortable bed and good location downtown

there was a lot of fun activities for grown ups and kids

efficient front desk staff, reasonable price, good wifi, fast elevator, easy parking in the free ramp across the street

clean and entertaining for kids

the games were very well maintained and kept the kids entertained

the games were very well maintained and kept the kids entertained

it s convenient to casino