wifi cut off early, before checkout time

no room service

liked my check in i don't have her name but she was very thoughtful in giving me a room were my kids could see the light thank you they had a

also that we could gamble and the kids had time to play too so we each had a little time for each

shuttle was down at time

of sheltered parking, great wifi, comfy bed, clean bathroom, spacious room, lots of tv channels, lots of food outlets within

nice place to stay. could use a better shower head. wifi signal was good. clean and comfortable.

no free wifi and they were unable to give us th e information about the hotel as i just kept getting

room service was the best and quickest service we've ever had

lots of families here . lots of kids .

could not find a gym

loved how my room was easy access straight down to the casino, and that all people working the tables were very

the gym is quite sub-par

shuttle from airport had just left and the next one was an hour wait

room was extra big i had the spa jacuzzi in the room it was wonderful so far i haven't had any food yet or breakfast so i will

just the pool closes at nine so does the spa

the only negatives i experienced were pretty minor: the aforementioned gym and its lack of towels, and the outrageously massive sleeping pillows in my room

a bigger gym to workout in

parking was very accessible and close to the downtown hotels for an easy walk

some of the rooms include a mini bar with a 3/4 size refrigerator freezer, bar sink, microwave area

laundry facilities were inadequate for the size of the hotel

the smoke in the casino

it, even thow i was with my kids,, it nice and quiet and the stuff was great, with tips and giving towels i'll come

a lot of noise from kids running around the room.

what made it bad for me is it had no refrigerator or microwave, as we had kids, and had some food that we needed to put in a

wish you would include room service threw booking

no place for kids to sleep, pet fee was like getting the pet there own room 75

this is a gambling and smoke free hotel with a great gym and climbing pall

restaurant bar closes too early on the weekends.

of the facilities that we required were out of order including the laundry washers and dryers and the advertised steam room

great location that's walking distance to restaurant and casinos

location, size of rooms, pool, and staff

the great pool!!

the pool table and coffee were a plus

everything is - the pool, the lounge/bar, a dining room with plenty of tables, the pool table, gym, ant the sun deck

great location without all the bad things associated with casino hotels

request for a late check out,, the fd was so nice to grant it

city of reno is old as is reflected in the casinos, homeless persons abound and casinos were virtually empty

all the comforts. gym, riverfront, parking close to casinos, shops

beds were heard as rocks not comfortable at all, n it was pricey pool should be open 24/7 or 1

has so many activities: golfing, bowling, club, theatre, food restaurants, pool, arcade, escape room, sensology etc

casino is great with many games

was attending a concert at the casino, made the stay easily accessible.

gym and the food quality was good

beds good- shower very nice-shuttle to airport- left car on property-

would like a shuttle to downtown reno

polite and kind i work mainly online so yes it was important to have good wifi for blogging and as someone who has a health condition i do appreciate in room temperature

everything from the restaurants to the gym.

wifi was slow

and clean, worthy and nice service they had a shuttle bus for people who stay since 6am, nice swimming poo, gum and

clean room, shuttle service

excellent staff and clean and comfortable. great shuttle service. breakfast was delicious!

hi offers an airport shuttle, flights are leaving earlier, so starting the shuttle service earlier at 4am, would be a

pool there is no spa jakuz

really didn't get to spend much time at the hotel but everything from our shuttle ride from the airport and to the airport after checkout was excellent their customer

the pool and hot tub were fabulous

very good breakfast

the breakfast

rooftop hot tub and pool was great, especially when you could watch the lights from the shared space area (pet area and

breakfast was more than i expected as well

lots of big rig trucks parked on street

was no laundry room the only vending machine i could find there was stocked with good drinks but neither

there wasn't an onsite gym or laundry facility

they allow pets (with a pet fee). quiet due to low number of guests.

no fitness room or laundry facilities as listed for amenities

the kids enjoyed the pool, while we were glad we could get some laundry done

we only received 1 bar of soap to use for the sink and shower

liked the indoor pool n spa with a nice fireplace n bbq grill outside plus breakfast us great from 6 to 10 am

large, clean, comfy rooms. good breakfast, and an available tesla charger

the breakfast attendant was genuinely pleasant and always smiling

only had a short time, but the pool area was wonderful

great location to all casinos and yet far enough away that we didn't have to hear the night life

the pool was cold

as nice or nicer than some of the resort casino rooms

location and shuttle

front desk staff were super friendly and let me early check in at 10am

location next to airport w shuttle service

little breakfast bar with snacks makes things easy

car ride from the airport and they have a free shuttle

the service at the front desk, to the airport shuttle—everything was great

good in the bar was also good

bad thing is that in the middle of the night, someone's car alarm went off in the parking garage for a long while

the room service price for food too high

being able to use casino points to pay for food

great gym. the facilities were very clean.

the have a free shuttle that picks you up and brings you back

liked how they accommodated our dog and there is a restaurant we could order room service from

wish the breakfast was a bit better.

the friendly staff, clean room and common areas. there were very nice breakfast options.

i got to park my semi truck on dirt lot parking next to hotel excellent

the room was clean and updated, the spa was phenomenal, and the food was amazing

we all enjoyed the magnificent swimming pool and i was able to purchase a super winter vest in the boutique

room service meals at 1:00 am super fun and upbeat

can't smell cigarette at all in casino, good ventilation

other staff were less helpful regarding our lack of in room wifi.

very clean hotel and especially like pool indoor!

pool was closed to fixed... fridge didn't work in our room

breakfast selection, including a variety of fruit, yogurt, juice, coffee, tea, cereal, muffins,

the bedroom was big and clean. good option for covid breakfast. very good location.

the pool was small but nice and clean and well attended to with a grill patio just outside

pet fee is exorbitant - this is also the case in most places though

property was nice and knew everything was clean they had games to play outside the pool didn’t have water in it

was nice and calm rooms were quiet nice staff comfortable bed laundry for guests (accessible only bye key card so nobody from outside can steal ur socks

i only get my 1 bar at&t 5g on my samsung ultra s22, so annoying

nice place, laundry service available, parking included

everything nice little casino and food gotta love it

the casino next door was great

the breakfast is very simple.

i really wanted to swim in the pool. apparently, it’s seasonal according to staff.

the location is perfect, the rooms are nice, the casino is fun and friendly and the iron skillet has awesome food and one of the servers is the best

the gym was awesome?

location was great and staff was wonderful and they had laundry facilities

great pillows, gym was a awesome and clean.

gym was the favorite 24 hrs and the restaurant also good

clean and gym

wish pool was open but covid ruined the part of my stay

loved having room service from mel s diner at no additional charge. clean and quiet rooms.

boomtown deli is great, staff friendly, good music at bar booking

went to diner), fun center with a lot of activities for kids

like wet cigarettes throughout the whole place and we were in a non smoking room no usb the wifi never worked no blankets on the bed we had to ask for blankets you had to push a button to

free breakfast was nice. gym and pool was nice.

was good, hotel staff are very friendly and helpful, they were able to accommodate a late check out which was very

everything was great and staff was very friendly. breakfast was good

the breakfast is good

the pool was open & nice to swim in

good breakfast and indoor pool for the kids

liked everything except the pool, see below.

pool and spa would have been much nicer if they were outside or just under a cover

it had great highway access and a good continental breakfast

and the room was a little small for 2 adults and 2 kids

location and cleanliness, and the breakfast was very good also

check out time was extra helpful, great location, great breakfast

so clean and the staff was amazing. breakfast was fresh and high quality. location great!

like how there was a gym and the rooms were clean and how the breakfast is not that expensive and the area is very cool

breakfast was great!

clean, bed was very good, room clean and spacious. great breakfast

the breakfast was the most substantial ever to get fueled for the slopes - substantial eggs - omelettes

breakfast tasted different by the day, but nothing a bit of ketchup can't fix.

the layout for breakfast could have been handled better to promote social distancing

the breakfast was pretty good

the hot tub/spa is about the length of a lap pool and could probably seat 20 people

liked the fresh cooked breakfast each morning

jacuzzi, heated pool, cleanliness, comfortable bed, free weights in fitness center, breakfast variety, walk to brewery, thai restaurant, and sushi, ten minute drive to

the huge spa (50x6) was closed

on-site laundry and general store provided exceptional convenience

pool was closed

the gym was really nice and clean

poor pool facility

pool , parking

the morning staff helping out at the breakfast area kept things tidy

the dining options were amazing, as are the pool and spa

separate swimming pool for adults with the very chill vibe and access to spa facilities

fitness center was outstanding!

stellar location where you can sit in the heated pool and watch the skiers!

would be nice to have a snack menu available especially pool and firepit side

needed quarters for the laundry and they weren’t able to help us

loved having a pool and jacuzzi as well as as the laundry facilities they offer

has nothing to do with the quality of the staff, but the laundry room was directly across from our, and our friends, rooms

location was close to donner lake state park and downtown truckee

breakfast can be improved.