are a couple of concrete squares by the pool that were very slippery

with plenty of dining options and the preferred club benefits were great, enjoyed a day at the spa on site

i did get frustrated at breakfast daily having to constantly ask for refills on my coffee

breakfast and dinner options are really good

the director of activities was fantastic, so was jessica the bar waitress

loved everything about it from the food to the room to the pool to the drinks to the entire

also when we had breakfast at the buffet, the dishes always smelled funny

don’t have finger food in the pool area or the beach

the variety of food/restaurant selections and activities throughout the day. 3 different pools

they heavily promoted this with the added incentive of a free spa massage

nelly in the spa was wonderful as was martin, the activities coordinator

most guests stayed only at the pool and so it was difficult to find chairs by the pool ( had to get there around 7-7:30 am to be

the pool bar was fabulous

if you have kids, the will love it here too

breakfast and all the food was good and staff was amazing

andrea at the spa was very welcoming

we paid extra for a spa massage and used our coupons-it was an amazing

breakfast was delicious

only downsides to this resort was the seaweed in the ocean and that the swim up bar closes at 6pm or earlier

whether it was at one of the restaurants or room service

pool and water park are great

property clean and new, water park is great for kids.

are brand new, rooms very comfortable, nice water park, hotel staff are great and the food in the a lá carte restaurants were pretty good

enjoyed the security, cleanliness, attention, free drinks and the beach/pool area

bar was poor

which feels abusive ud83dudecf room spacious and comfortable good shower and water pressure one of the few positive aspects ud83cudfa2 water park nice

resort has beautiful facilities, comfortable rooms, and an amazing water park, which is by far the highlight of the property and perfect for families with children

ts of options and they care about allergies) *staff is friendly, helpful and attentive *water park is great- they re still building it out so i imagine it will be even better soon

great

quality, good size room, water park, staff, variety of pools

the water park for the children is nice if you have kids they ll really enjoy it

the gym facilities are superb

nice gym; grounds were nice and the rooms were nice. the mexican food was good.

the sports bar can be a lot better

casino is very small and doesn t even have video poker our friends were extremely disappointed

it also has kid water park and slides

there is no breakfast restaurant

we loved having the option to get room service with the all inclusive option

one pool is more for activities and kids, another one quit and for adults

pools, food and drinks were very good. staff was very friendly and helpful.

luxe rooms stayed in building 94, top floor, facing the water park

water is not clear

different food options, water park

the water park could have been better, one of the slides was not working and the wave pool was not

the water park is decent but more suited for younger kids

ailable with day pass) was amazing for kids

trying to upsale us into a time share meeting 1/2 the pool is reserved for elite statius and the water park they advertise is in a private side of the resort we spent 6 days there and we were

the water park at the grand

scorpions , scams all day every day, promised a hotel with water park and facilities instead got a hotel with almost nothing and in the first day tried to

via the golf buggies and there was so much to do including a bowling alley, a spa, swimming pool, water park and beach

fuego show was good but a little too long (drums with water and light could be cut from show)

on our last day we had our beds and went to breakfast as we always did

rooms, the facilities in general (except that the slide was being fixed during our stay and the kids couldn’t use it), the relative proximity to the airport

we missed breakfast at the mexican restaurant as the waitress was too slow in taking order

the fact that you can order room service and it is all included is great

you are literally ocean front with the sloped pool so i gave the beach a miss

room, food specially bakery, room service and drinks

birds basically stalk the pool area waiting to take your food

lots of activities for kids

enough activities for kids and teenagers

food was amazing, staff was great, facility clean and water park amazing.

the water park is amazing

the character experiences, water park, and themed activities were nonstop fun, and the staff went out of their way to keep

the food was hit or miss, the pools and water park felt smaller than expected, and the room was more compact than we had hoped for

the water park and amenities are excellent.

the 24 hour room service was handy and we used it almost daily for breakfast

lots of really nice pools

you needed a reservation for all dinner restaurants or you were stuck ordering room service which was very limited and the menu did not change

main pool beautiful greenery variety of restaurants and bars casita pools with bar

loved the variety and location of the pools

the more inclusive activities (nickelodeon water park and catamaran ride) were very fun and a great addition to our vacation

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

pool for swimming, and the rooms with pools

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

breakfast buffet great a lot of options

the variety of food and pools

the spa is really nice and i enjoyed the hydrotherapy

there is no free airport shuttle

you get to choose from different breakfast, lunch and dinner options

most of our time was spent at the party pool

water park and cirque du soleil show were the only good parts-the kids enjoyed it

our kids loved the water park on site

we loved going to jungala water park and the cirque de soleil show

beautiful landscaping, awesome customer service. water park was a bonus!

there is an entrance directly to water park from this hotel but it s closed

my kids loved the water park and nightly shows

kids water park is good. however they closed it for few hours on some days.

the room was clean and kids water park

the kiddies water park

younger kids can enjoy the water park as well as another playground

our littles lived the water park and activities

pools close to early , tennis court under construction, and water park close at middle of day for no reasons

made a reservation specifically for this hotel because i saw there was a water park, zip linning and neither were open very disappointed daughter

the water park

kids water park was out of use due to maintenance

food excellent, water park great, pools great.

the pools plus water park features were a big hit with the kids

experience was incredible; the hotel is really big and has many fun activities for adults and kids to enjoy

very kids friendly, so if you're looking for camp from 9am to 9pm, or special places for the kids this

the pool was very clean

chose to stay at the grand mayan water hotel to be close to my friends who were staying at an all inclusive resort nearby, while

the restaurants were slightly better and on the last day we found the tacos next to the water park which were really good

the small water park is a plus for the hotel

great kids club and water park too

the water park for kids is good

liked the pools and the water park for the kids

view from the room is beyond beautiful, pool is big with a mini water park for kids

water park and pool for the kids kept her entertained all day every day

the pools are cold, but the kids little water park is freezing

newly renovated, high quality facilities. very nice rooms, great gym

the power of wifi. sometimes i lost the signal.

they even tried to charge me for room service

4 pools, 2 swim up bars, and a private beach what more could you ask for

location, great property layout especially the beach bar location and the beach restaurant

were disappointed that we couldn't go into the pools or jacuzzi after 8pm

adrian at the beach cabanas and orlando at lobby bar was great made our stay wonderful