hotel beautiful beach staff is friendly and helpful very big buffet and lots of choices nice water park for

water park great

staff to the bed , facilities, cleanliness, 24/7 food, customer service, comfort, beach and view, water park, massage, drinks and

we also liked water park and access to near hotel dunmar

the water park was fun for the kids

the property has 5 pools in total and the pool which everyone has access to is the biggest and most fun imo

was able to indulge in the silent party by the pool bar aqua that night and get some food from 24hrs sports bar

i loved that the hotel was beautiful the spa was great

the spa and gym were great

because breakfast options for those who don’t eat pork

room service was very good, cleaned the room and fixed the beds several times, wasn't expecting

room service took more than one hour to deliver

you had to upgrade to premier access in an so called 'all inclusive' so you could meet friend for breakfast and afternoon snack/drinks

friendly helpful and great with kids

amazing staff. so much to do for kids and all. tons of options to eat and do.

water park was on the beach

the staff was amazing, private clean beach, club/party options, with an adult-only pool

there were huge lines for dining especially breakfast

the kids camp was awesome and the water slides and pools

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

while breakfast is offered as a buffet, all other meals must be ordered, and wait times range from 40

the pools and the beach were awesome

issues with butler service, having to request towels and not receiving them, as well as ordering room service that never came did impact our experience at times

option and thoroughly enjoyed the food and beverage options available — especially the massive breakfast buffet

outside pool area is very nice and well maintained

the water park is a plus to the resort and my kids lobed it

the water park was fun with my family and we also really enjoyed the basketball court

the kitty olympics at the water park where my daughters favorite thing along with the incredible nighttime shows

water park wasn't open and we were there a week and never experienced it

the water park was also great for our 2 year old although older kids probably get more out of it

everything from the pool to the water park to the beach activities. the shower was amazing.

one, and then a smaller one ( i used the smaller one for my son) & they have a well designed kids water park

water park too small.

kids club, restaurants, rooms

room service, they were topnotch on sanitation and disinfecting surfaces

this hotel is poorly maintained, expensive, inconvenient and a tourist trap when they say “water park” it’s like 5 pools together, in terrible conditions filled with kids and it is not

has a water park attached to it which you hav to go to in order to go to the restaurant

area behind the bar at the pool at the hotel area eg not water park, was quite messy , unused obv except for random storage

great position and facilities, great pool and view back to can cun, great breakfast and access to water park and restaurant

the infinity pool is so clean and inviting

i loved the location. loved the free parking and loved that they had a restaurant.

by the defects of the road, and by the poor lighting at night in the access road to the parking lot

there was a very nice and helpful gentleman that helped with luggage and parking.

location, pool and nice cool room with ensuite

the pool was almost always filled with a ton of kids so if you aren t going here as a family might be worth going elsewhere